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- Houston, TX

Highland Homes Reviews in Houston, TX
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What Houston Homeowners Have to Say About Highland Homes.
Read all 691 verified reviews from homeowners that built a new home with Highland Homes in the Houston area. Houston homeowners have rated Highland Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Highland Homes in Houston Area
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Customer Reviews
Not the same highland
- Anonymous
- Verified HomeBuyer
- May 17, 2023
- Fulshear, TX
So house was extremely rushed went through a ton of repairs and touch ups to cabinets. Island needed replacement panels and work was not finished product.. Very poorly constructed but very pricy
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Highland Homes - The lay out of the home is just right for us.
- David R.
- Verified HomeBuyer
- August 08, 2022
- La Marque, TX
The lay out of the home is just right for us. The location is spot on for what we were looking for. Neighbors are great as well which is good. The issue is the details. The craftsmanship work done for the caulking around the floor trim is the worst I’ve ever seen, (not our first home build) door handles falling off, shower curtain rods not installed, just laying on top of tile till they fall, Stove not wired correctly, short cuts taken on trim work around doors and kitchen. Grout work is not professional either. We understand things happen and it can never be perfect, but this is just ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Highland Homes - I'll start with my wife was involved in the Sales portion of
- Patrick R.
- Verified HomeBuyer
- July 14, 2022
- Conroe, TX
I'll start with my wife was involved in the Sales portion of the house buying experience. That not surprisingly went off without a hitch. The financing portion of the sale was also amazing. Now is where everything starts to fall apart a bit. My wife put in our first warranty issue, and we still don't have a functioning video doorbell. We had a tech come out and get the garage door functional but not the camera after the first doorbell was replaced due to a humming sound. All other issues were fixed on her first ticket. Now is where I come into the fold. I started looking at various things ...
Total Score 3
Quality 2
Trustworthiness 3
Value 5
Responsiveness 1
Deficient Powerwash of Brandnew Sidewalk and Driveway.
- Chris-Gerald F.
- Verified HomeBuyer
- July 05, 2022
- La Marque, TX
Still waiting(3months after closing)on my driveway and sidewalks to be properly powewashed. It still has red dirt stains on brandnew sidewalk and brandnew community. Other craftsmanship issues on interior of my home is becoming apparent. Other builders in same community have done much better job with powerwashing after completion of construction. Please address this issue as soon as possible. Highland home directly across street has same issue.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Master Bedroom
- Anonymous
- Verified HomeBuyer
- September 02, 2021
- Brookshire, TX
on your walk through "BEFORE" closing make sure everything is looked at even molding and seams on the wall. Check EVERYTHING and document it and have it done if possible before you close.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Terrible Quality
- David W.
- Verified HomeBuyer
- October 29, 2020
- Brookshire, TX
Workmanship is crap. The painters suck. My 9 year old daughter could do a better job. The trim used inside is crap. MDF garbage For a 500k + house I guess I thought it would be better.
Highland Homes responded:
Hi David, I am sorry to hear that you were disappointed with the workmanship of the home as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! I appreciate you bringing this to our attention and after speaking with our team, I’m glad to hear that we are in the process of helping to resolve these concerns. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 3
Quality 1
Trustworthiness 5
Value 2
Responsiveness 3
Highland Homes - Sheetrock in living room was poorly installed.
- Lasandra P.
- Verified HomeBuyer
- August 26, 2020
- Cypress, TX
Sheetrock in living room was poorly installed. I had to move my furniture four times while they tried to fix a botched drywall job on high slanted ceiling. That I was promised would be re-done. They kept patching it. Now the head guy is saying ‘it’s not in the warranty.” They rush through everything. Was walking on the carpet and had a tack stick me in my barefoot...I gave them a 3star on responsiveness because they got back to me a 2days-week later. Trustworthy: The sales team were great...the builders that’s another story. I don’t trust them. I think I got a good deal on price and ...
Highland Homes responded:
Hi ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Lack of communication
- Anonymous
- Verified HomeBuyer
- August 25, 2020
- Houston, TX
I probably would've have had a better experience with a another builder. They just want your houses done quick no matter what the condition. No communication after 1 month there was a big 10×10 hole in the middle of my yard and no one said anything about until i had to complain of course and 3 weeks later and the hole is STILL there.
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Good house for price, but craftsmanship needs work
- Brandon M.
- Verified HomeBuyer
- July 16, 2019
- Humble, TX
The house seems like it was rushed to meet our closing date, which we could have easily pushed back. Details such as internet availability was vague and misguided. Still don't have internet after nearly 2 months. Sales consultant seemed clueless about the tree removal behind house. Paint work is sub par. Floor is unlevel in several places throughout the house. Drainage around the house seems to be an after thought. Inconsistencies from house to house with same floor plan in the sections. Wrong fence per groves code installed on back fence line. Chesmar homes are building fences to ...
Highland Homes responded:
Hi ...
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Warranty
- Terrence D.
- Verified HomeBuyer
- July 09, 2019
- Manvel, TX
Bricks uneven and mortar not installed correctly. The brick layer came back once to correct it and made it worst and use the wrong color mortar.The drainage in not slopped correctly and water sits in the backyard. The warranty representative suggestive that I purchase grass that will grow in damp areas. Sprinkler system not zoned correctly. I had to turn off half the sprinklers in order to water some of the grass that was replaced. If not then the area that does not drain water accumulates and just sit there longer then 48 hours.
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
HVAC and other Issues from the get-go
- Matthew M.
- Verified HomeBuyer
- February 06, 2019
- Montgomery, TX
Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor ...
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Beauty over brains
- Catherine G.
- Verified HomeBuyer
- April 17, 2024
- Conroe, TX
The home looks great, but the functionality is not there. Sound travels from the guest bath all the way to the master bedroom. The light switches are minimal and placed oddly. The air conditioner blows super loud. They installed a used dishwasher. The interior paint is the cheapest quality I've ever seen and scuffs at the slightest touch. The cabinets are not adjustable. The master closet was only designed for hanging everything, which no one does. The master bath doesn't have a place to hang towels near the shower. Little things that make a house feel like a home are not there with this ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Cabinets and wood floors
- Angela M.
- Verified HomeBuyer
- March 19, 2024
- Montgomery, TX
Issues with cabinet paint and wood floors. Still trying to get repaired.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Started great, ended as a nightmare
- Marni M.
- Verified HomeBuyer
- September 19, 2023
- Magnolia, TX
We had high hopes given the options and level of detail when we purchased our build. Then it was delay after delay. Then a rush to close before things were finished, only to find out that key utilities weren’t even up. Only after contacting the ceo for the master builder did we get anything addressed, I blame highland homes for rushing into closing without checking everything, had we known we would not have closed when we did. I’m still dealing with finish items that weren’t addressed with the home prior to closing because it’s now MY responsibility, not theirs to deal with the subs. We ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Alfredo
- Alfredo H.
- Verified HomeBuyer
- December 06, 2022
- Montgomery, TX
I felt the response time in addressing some issues were very slow and some of the workmanship left a lot to be desired installing damaged goods are just not acceptable
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Disappointed
- John V.
- Verified HomeBuyer
- November 24, 2022
- Brookshire, TX
We have previously built a new home with Highland some 13 years ago, and our past great experience was not matched this time. Not even close. They were resistant to even minor changes in the house plan, and one employee noted the business model had changed 4 or 5 years ago. Frankly, the house was just not ready for move in, and the punch list grew longer every day. There have been electrical issues, plumbing issues, landscape issues, and more . 8 weeks later we still have items not completed though staff says they are working at it. We clearly are not a priority. This experience with ...
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 2
Highland Homes - Quality promised was not present after closing.
- Anonymous
- Verified HomeBuyer
- June 22, 2021
- Humble, TX
Quality promised was not present after closing. I am not happy & I should be.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
To get the highs...you must take the lows
- Amanda J.
- Verified HomeBuyer
- January 26, 2021
- Brookshire, TX
My home buying experience with Highland is a mixed review. From a floor plan/neighborhood perspective they have very nice floor plan options that are in very nice areas. My sales manager, Sarah T., was fantastic! She was very honest about answering questions and extremely responsive. She walked through each phase step by step. Without a doubt she was what sold me on building with highland and making my experience pleasant. I also appreciated my lending team and my design center consultant. When it came to the project mgmt/construction side - things unfortunately were not as smooth. I ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Workmanship issues
- Wanda W.
- Verified HomeBuyer
- September 19, 2020
- Fulshear, TX
I’ve been dealing with Loud clacking noises over the stove top since I’ve been here. My front porch has large gaps between the bricks I can trip and fall or my visitors. I have asked to this to be fixed. Very disappointed in the quality of the home.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Conflicted experience
- Christopher F.
- Verified HomeBuyer
- November 22, 2023
- Brookshire, TX
I feel that the Highland promise did not live up to expectations. Cost was high, processed was rushed, too many errors and quality concerns. As one of the first to move in to this new development, extra consideration should have been taken to protect and assure a great experience. The people are very good people, but the overall corporate objective leaves a lot to be desired.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Poor follow through after closing
- Lowell W.
- Verified HomeBuyer
- September 12, 2023
- Conroe, TX
Great sales team, helped us through every phase. Not everything was finished at closing and construction supervisor promised everything would be done very soon. Over 2 months later we still have a lot to be done. Funny how once they have their money very little, other than empty promises, happens. I wonder when they’ll get around to fixing the details???
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Potential That Fell Short
- Stephen A.
- Verified HomeBuyer
- September 28, 2022
- Porter, TX
The initial experience with HH was fantastic. Sales lady is an amazing person overall and was very helpful throughout the process. The second superintendent assigned to my house was easy to work with as well, but that's about where the positives end. My house was rushed (finished 2 months "ahead of schedule") and it showed. Poor painting, very poor trim work, and floors not adequately protected while contractors still in the house leading to cosmetic issues. The grass was laid prematurely causing uneven ground and poor drainage, lots of trash left on the property after "completion", ...
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Highland Homes - Worst experience buying a new home.
- Rick C.
- Verified HomeBuyer
- July 05, 2022
- Manvel, TX
Worst experience buying a new home. Through out the process Still trying to get things fixed Do not listen and do not care Just check the box
Total Score 3
Quality 4
Trustworthiness 2
Value 2
Responsiveness 1
Many things were not complete.
- Phillip S.
- Verified HomeBuyer
- April 23, 2021
- Humble, TX
We still have outstanding items that need to be fixed. The laminate floor People blamed the floor issues on the carpet people and dull have not fixed my floor. A big hole was in the soffit. They came by and replaced the wood without painting it. Water was dripping through our room AC vent during the Freeze. Technician found no issues. Sprinkler system hasn’t worked since Freeze. Cabinet work had not been completed. Etcetera!!!
Highland Homes responded:
Hi ...
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Beautiful floorplan, great potential but quality work lacked
- Anonymous
- Verified HomeBuyer
- December 06, 2024
- Missouri City, TX
This builder has so much potential because there is a good product that could come if the building team took our home seriously in their work. The building team did not walk us through home building as it should have been done so many things were missed and even done incorrectly due to lack of proper oversight. I often voiced concern that I need more information prior to having meetings to decide on things but would not get the information I need prior to or even in the meeting. The building team should have walked us line by line what each category is and meant and not brushed over anything ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
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