Highland Homes Reviews in Houston, TX

Garage door makes loud noise but been told normal which I don’t agree. shelves not clean, white dust from construction still on the surface especially in closets.

I would like to thank Jack and Javier for their contribution in this process.

As first time home buyers we had an awful experience with Highland Homes Sales Team. Very poor customer service. Both Andrew and CeCe are very untrustworthy and very dishonest. True “Salesman”

Had an overall great buying experience with Highland Homes. They are quick to respond and address any questions or needs that arise. Very professional and competent in all aspects of this company.

Had a seamless purchasing experience through Highland and am very happy with the home product they construct.

We could not be happier with our Highland home! Wonderful floorplans, incredible design features including 11 foot ceilings, arches and expensive windows. Every member of the Highland team that we’ve dealt with has had such pride for their company and their work product and they were very welcoming. Great job!

The entire staff: the construction overseer, loan officer, and salesman were all very attentive to my needs throughout the home buying process and afterwards. No matter the question or issue, the staff has been able to immediately provide me with an answer to my questions and resolve any unforeseen issues that may have arisen.

Great quality, value and dynamic team of peiple to work with

Our project manager, Keith, was very good. Very responsive. Our sales people, CeCe and Fran, were also very good and helpful.

You have to be available when important aspects of the building are being done if you need anything modified. Ask at the right time and it shall be done for you. They are very understanding.

Quality promised was not present after closing. I am not happy & I should be.

Quality of build is great. Materials do not feel cheap like other builders.

Kelly was our sales rep and I can’t say enough good things about her. She always had a smile, answered text or calls quickly and was just an overall dream to work with. Renee was the in-house financing for us and made a quick close go so smoothly for us. Working with the builder to correct issues that lingered from closing was frustrating but I would not let that steer me away from another purchase in the future.

Quality, Value & Great Design

very good and high quality!

Wish the builder Joseph would take care of the things in my home that was supposed to be fixed before I closed. My cabinets, floor and stairs has yet to be fixed. After I closed I was pretty much on my own. Sprinkler company also still hasn’t came out.

This is the first new home we have bought and am happy to have done this but there are many things that I wish I knew. First off, if you are buying a semi custom home from Highland do not expect custom quality. It was clearly explained to me by my construction manager (Don) that these are production homes and not to expect the same quality as a fully custom home. This really irritated me and showed the lack of pride of the employee and their management have in their workmanship. It seems like the sub contractors are lowest bid contractors and as the saying goes, you get what you pay for. Every single home on our street has issues and while Highland is getting to fix things, it is not quick, and done at the convenience of Highland, I fixed many things that needed to be done but waiting on Highland would have meant we would still be waiting. This is really a shame because from looking into Highland, they have a great reputation and I was expecting a better experience. Don’t get me wrong, we love our home, but all the little things sure do add up and have soured me. I think they can provide a good home, just be prepared to really look at everything when you move in to make sure any issues are written down and fixed before you sign off. ... More

Highland Homes is very responsive, professional and organized builder. We got to purchase new house from Highland Homes and we're satisfied with the quality. Their office staff in Bridgeland, Cypress are very friendly, they helped us several times to manage some issues before moving the house. Danny and Brett always responded within a few minutes which means they care about customers, solve immediately their needs. We definitely recommend Highland Homes if you're buying your dream house within your budget.

Overall I am happy, however there are things that we are noticing now that we have lived in this house for one month that are disappointing. Corners cut and sloppy jobs make for cautious recommendations from my side.

I closed on my home in March and builder still has not completed my master bath. Upgrades that were paid for were never installed. Untrustworthy project managers! I had my home inspected before closing and manager said he fixed problems and never did! I’ve had to put in so many warranty requests, I’ve lost count! My husband and I rearrange our schedules to accommodate them and they are constant no call, no show. We are contacting our attorney. Enough is enough! We paid so much money for this house. They are so unprofessional! We should have gone with Trendmaker. I wish I could post pics to this review! ... More

Experience started out great with a lot of support, but ended up falling short at the end. When I moved in my breaker to washer and dryer was broken, My AC wiring was not connected, and my heat was not turned on. With a new baby this was difficult and felt these things should have been caught.

Highland builds a great home and the design center experience was one of the better ones we have had out of all the homes we built. The new home consultant was very enthusiastic and knowledge and was an advocate for us as buyers throughout the process. Our construction manager was a joy to work with and was very responsive to issues raised during the build process. Job site cleanliness was one area that was a bit frustrating, but overall the end project was great!

Overall, the home is beautiful. But considering what we paid for the home, the small details should not have been overlooked. Doorknobs are crooked, gaps in the caulking between the floor and baseboards, doorframes aren't level, causing several doors not to shut properly.

Overall, I have a good experience with purchasing Highlandhome.

-Invested sales group that is not pushy and takes time to understand your needs -Project management team was great at updates regarding schedule -Project management team addressed issues in an efficient manner