Highland Homes Reviews in Houston, TX

Just move in around 90 days and I changed 8 of ceiling light!!! Painting is bad, we just find out inside and bottom of kitchen cabinet there a lot of exposing nails. The floor of 3 out of 5 rooms are not evenly...hopefully that’s all.

We had our walk through on 2 separate occasions and none of the items they were supposed to fix were complete. We lived in the house for a week before they replaced the broken dishwasher that we pointed out to them a month prior to close. We still have patchy paint on the walls and poor texture. My husband had to go all the way up the corporate chain to get any acknowledgement from the project manager.

Sellers provided false information along the process and would not honor their word despite have pictures, emails and texts to prove what they said. It is almost impossible to contact people local and at corporate to have issues addressed.

Too many issues to write about. We definitely wouldn’t choose Highland Homes again.

I don't think our home should have been sold in its current state. All of the initial responders to our problems are gone, we are getting a slow response to repairs and the home is incomplete.

In less than a month after moving in some items failed working and even after reporting to the warranty manager no body came to fix it. Highlands needs to improve on how to handle their customers complains.

Going into buying a home, we were thrilled to choose Highland Homes. After the process we have gone through I would not recommend to anyone based on quality of workmanship and repetitive issues with work being incomplete or done poorly. Overall a very poor experience.

Closed on home with laundry list of items to be completed 60 plus days in home and still not completed nor a timeline to be completed.

Frustrating process with the building of our house.The lack of supervision during the construction stage generated unnecessary repairs and too many follow up actions after the closing.

Terrible quality workmanship, would not recommend!

Do not close on your home until it can pass the final walk through. No one wants to take responsibility for the many mistakes that were made. I was told the things that are wrong is how things have been done for the past 5 yrs. Very sloppy work. I will never buy a Highland Home again.

We were really excited to move into our home but, it turned into a less than stellar experience as we realized that there were so many things, big and small, that appeared to be hastily done and poorly constructed. There are already cracks in the basedoards, rust in the sinks and bathtubs (which have never been used) and, the garage door came off of the hinges and very nearly crushed both of our vehicles. I could go on but again, beautiful home, terrible workmanship.

Highland home is a nice quality home but after you close it takes too much time to get other repairs completed in a timely manner. When you do a walk through take your time you cannot catch everything. Need to do a better job in closing. when you close everything should be completed not incomplete.

It wasn’t a pleasant experience we were told constantly about the highland touch we came every 2 weeks to see progress and any issues. We sent pictures emails alot of issues weren’t addressed properly. When we closed we still had several issues and we were told they’d be taken care of 4 months later still all issues not resolved we were the last house painted by the crew that was fired. In the last 4 months we have had a multitude of contractors in and out of our home ( if they show up ) Still going through issues. Beware the promises of the highland touch, I take reviews very seriously and rarely give a bad one ... More

Closed the house with a lot of defects. They promised to fix but take them forever.

Adam was very good and helpful during buying process. We loved the location of house, however, finishing and detailing is not good. We bought a house in end of October and they installed wrong bathroom wall tiles. Zack has been helping for construction management. We tole him that this is not the tile that we ordered. After that we did follow up 4 to 5 times and every time he would say he would find out and then never got back to us. We still don’t have correct tile in our master bathroom for which we already paid. Our one of bathroom cabinet is still needs to be changed.

I do not know if I have enough room. 1. Fireplace was not put in correctly and whoever put it in bent some things so it looked like it was in correctly. 2. Tile is cracked and covered up with paint to look as if not cracked. 3. Side of house was not finished and had a hole in it (we had to fix it) 4 We paid for an extended patio (16,000$) and they did not brick in the back! It looks so cheap it is embarrassing to have people over. 5. Light fixture in entrance looked like the one we ordered but it was a much smaller version and have yet to get the one we ordered (was this done on purpose thinking we would not see the difference?) 6. Guttering in the back of the house...well there is none and when it rains, the rain makes a big hole in the yard. 7. The black fireplace tile was done incorrectly and it is off center. 8. Paint missing on the inside and outside of the house and no one will give us the name of the paint so we can get it and fix it ourselves. 9. No one will give us a manual and you cannot find one online to "fix" our air conditioner/heater so that we might adjust the temperature. I want to add that Don and Linda are great... ... More

to resolve issues it take a decade.. i have bought my home in July.. and still there are things that needs to be completed. the labor used is not very good by this company. they are not very detail oriented.

This is my first time with highlands and I am very disappointed on the amount of issues I am having with a NEW home. Feels like a used home.

Check every detail of the house before buying.....

Although highland may have a stunning plot plan the management of contractor craftsmanship and quality is severely lacking. Aside from their plot plan there is absolutely no difference in this builder from any other cookie cutter neighborhood home. It’s clear to see that each contractor has less respect for the home than the last. Spending half a million dollars on a home should yield more quality and excitement when moving in. Our blue tape walk items are still outstanding 2+ months later. The longer we live in the home the more we are blown away by lack of craftsmanship, quality and the amount of corners cut to “complete” the home. You should NOT have to deep clean construction mess after closing as the homeowner nor should you have to waste your time with the quick patch/bandaid jobs for items that have no reason to be left as outstanding. I’d also expect better efforts / responsiveness from Highland project management. Overall would not recommend. ... More

Been here for two months and still have issues that’s been addressed - but nothing done! Very disappointed!!!!

Not a very good experience

Bought our townhome, Payed almost 500k. Closing day had multiple mechanical problems. Since moving in, we have been living in a third world country slum. Trash and uneaten food everywhere in yards and on the street. Driveway and ally constantly blocked making us miss appointments/ meetings. Music is blasting at 7 am even on weekends. Nails in tires several times. Have complained multiple times to managers who give a token gesture but things are back to terrible the next day. Since our purchase, we are obviously not a priority to the managers here over the townhomes in Bridgeland. Do yourself a favor and dont buy a townhome from Highland Homes until the entire community is complete. ... More

We had a HORRIBLE experience through the build. This was our second Highland home, and while we are happy with the quality, the attention to detail and responsiveness of the supervisor was horrendous. We were told we would have weekly phone calls for updates and had 3 phone calls over 4 months. Items would be noted to be repaired/amended and then would be completely disregarded. Even 2 months after moving in, there have been several items that were noted multiple times through the building process that have not been fixed. Overall, I would rate Highland's processes poor and this will be our last home purchased/built via them. ... More