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Highland Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Highland Homes.

Read all 681 verified reviews from homeowners that built a new home with Highland Homes in the Houston area. Houston homeowners have rated Highland Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4.3 out of 5 stars in Houston Area

681 Reviews in Houston Area

Ratings by Category

Overall 4.3

Quality 3.9

Trustworthiness 4.2

Value 4.1

Responsiveness 4.2

Highland Homes in Houston Area

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Customer Reviews

Highland Homes - Don’t sign your closing docs until the builder fixes everything!

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2021
  • Cypress, TX

Don’t sign your closing docs until the builder fixes everything! It has taken me over 2 months to get everything fixed the right way and stay on the painters!! The builder has been very responsive about getting back to me but they are so busy building so many houses, their attention to detail from the contractors is not always good. We had to get the the patio and a portion of the driveway“floated” as there was acid/grease stains from the sub contractors, the painters (pretty sure the first painters were fired) had to come at least 5 times to fix things, and there were some finer details in ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 3

Value 5

Responsiveness 5

Beautiful home, but terrible closing process.

  • Dennis G.
  • Verified HomeBuyer
  • February 13, 2024
  • Katy, TX

I love my home, but the process was very poorly done. I had to get VP involved and once she was involved, things went very smoothly.

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Nothing really stood out to us

  • James M.
  • Verified HomeBuyer
  • November 16, 2021
  • Humble, TX

They over promise on home buying experience

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2024
  • Webster, TX

My fourth home build - and my worst. The quality of the workmanship is very poor.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Beware - Highland holds their trade partners to a LOW standard

  • Benjamin W.
  • Verified HomeBuyer
  • March 14, 2021
  • Missouri City, TX

If you’re considering purchasing a Highland Home, I hope you’re reading this review in time to change your mind. In fairness, we purchased our home in Sienna Plantation and our neighbors have similar complaints, but we know others who own Highland Homes in other communities and are satisfied with their purchase. From start to finish, but especially at the finish, Highland was less than impressive. From our salesman giving us incorrect information to our home not matching the elevation we agreed to and ending with very poor craftsmanship, this house is nothing but a headache. I wish I could ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • November 16, 2019
  • Humble, TX

I thought I was buying a decent home until i moved in. The FIRST weekend, the plumbing backs up on us!. There was a stake in one of the trees that a genius landscaper stuck so deep into the ground that it cracked the cheap pipe that was used for the plumbing. To their credit, highland homes fixed it the same day. Week later, i discovered a roof leak due to a leaky roof jack. This was fixed a few days later. Now ive realized the ac installer that highland choses for my area is one of the worst rated hvac installers in Houston. They never tested the static pressure on the ac, the coils were ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

construction superintendent

  • Jason S.
  • Verified HomeBuyer
  • February 05, 2024
  • Fulshear, TX

overall supervision of the trades was weak. many mistakes were made and not caught or addressed in a timely manner resulting in very poor fixes made late in the process. overall fit and finish of the home is poor. home was started months later than expected and process took longer than it should have. we are still in the process of having items repaired/finished months after closing. I am being left to manage the trades. I would not recommend Highland homes to other buyers

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Highland Homes Cypress TX

  • Maria D.
  • Verified HomeBuyer
  • January 25, 2024
  • Cypress, TX

A LOT of lip service and passing the buck. Contractor blames the builder and visa versa. It’s been two months and still waiting for issues to be resolved. I firmly believe if my original sales person would not have left the WHOLE process would have been different and I would have had a positive experience. Mark leaving was a HUGE disservice to Highland homes. On a positive note, The people in the neighborhood are wonderful and I am sure I will be happier when I hire my own competent people to complete the work correctly and not do a Mickey Mouse job.

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Poor craftsmanship for the money

  • Ronnie S.
  • Verified HomeBuyer
  • November 14, 2023
  • Katy, TX

Kept getting pressured to use preferred lender… My construction manager has came in and fixed the issues in a very timely manner but there’s just a lot of poor craftsmanship in the house and you would think buying a half a million home your cabinets wouldn’t be crooked you wouldn’t have holes in your closet your door would actually lock etc. etc.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Very bad

  • Martin M.
  • Verified HomeBuyer
  • April 20, 2023
  • Brookshire, TX

The house was perfect based on our first visit and finally we bought the house. Unfortunately, we signed the documents with many pending issues to fix and has been an mess to get everything done. At this moment (after 2 months we bought) we still have some issues pending to fix and I do not going to call you guys any more. I will fix everything from my pocket and I will send you the bill. I know you guys are not going to pay me but this is my house and investment.

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Mediocre

  • Charron W.
  • Verified HomeBuyer
  • April 13, 2023
  • Rosharon, TX

I was so excited to build a Highland Home. Having lived in the birthplace of Highland Homes and seeing their style of home all over, it was a no brainer when I saw they built in the Houston area also. From start to finish, it was a headache. Now that I’m in the home, there’s issues every day and I’ve experienced bad attitudes from staff or no response at all. I am at the point of tip toeing around my house in fear of something else breaking and even worse anxiety when I think about guests coming and something falling apart of not operating. I’m saddened and disappointed from this long ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

re homebuying experience

  • William W.
  • Verified HomeBuyer
  • March 11, 2023
  • Missouri City, TX

Overall the actual homebuying was low average--i.e. responsiveness to issues-after moving in -they seemed to not be able to control very loud music of their workers-this is ongoing and detracts from the overall experience-it also interferes with our ability to do our work at home.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Highland Homes - I assume because the rush, the home finishes are not god.

  • John C.
  • Verified HomeBuyer
  • October 26, 2021
  • Katy, TX

I assume because the rush, the home finishes are not god. ceiling shapes out of alignement, a lot doors handle loosed, some paint finishes in bad shaoe, paint drops in some places. The grass planted came wit a lot of herbs on it. Precesence of ants even into home detected few days after moving.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Highland Homes - Do not close in December.

  • Karl H.
  • Verified HomeBuyer
  • April 01, 2021
  • Magnolia, TX

Do not close in December. We were rushed to close for the end of the year even tho we new there was a lot to fix. These issues/workorders took months to complete. If i was to do it again, i would wait until the house was 100%. With the rush, there was a lot of poor craftsmanship. To the point we regret buying our family home.

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Disappointed

  • Erica W.
  • Verified HomeBuyer
  • January 29, 2019
  • Spring, TX

For the price paid, the builder should hire painters and workers who will pay more attention to details. The materials put into the home are great, but the way in which it was thrown together is a hug disappointment. Even after the initial and final walk they, you mark and it seems the workers shake their head as though they will correct the issues and I can back to find the same things undone.

Highland Homes responded:
Hi Erica, I really appreciate you taking the time to leave us a review about your home buying experience as it better helps us to understand which areas need our attention. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

OWNER

  • Kavita T.
  • Verified HomeBuyer
  • December 15, 2018
  • Richmond, TX

We recently moved to a brand new valuable home with excitement but turned out to be a miserable life living inside the house from day 1. We are seeing many mice inside the brand new home from day 1. I wish Highland homes should have informed me regarding mice issue in the subdivision to give me a choice to consider to by a house or look somewhere else. If I was informed by Highland homes prior to buying a house regarding mice concern in the subdivision then I would have consider not to by this particular house but look for a house in different area. I hope someone from Highland homes will ...

Highland Homes responded:
Hi Kavita,

I’m sorry to hear about your experience with the mice! I am
glad that we were able to work with you on a resolution to help you feel more
at peace in your home! Thank you for being a Highland Homeowner! highlandhomes

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Mediocre

  • Edgar H.
  • Verified HomeBuyer
  • March 19, 2025
  • Richmond, TX

How common is Jonathan for a name? Prior construction supervisor normalizes and minimizes complaints, (chipped bricks/defaced bricks are normal, there are plenty of leftover bricks, sub-contractors should have installed those "perfect ones", "normal for stairs to squeak" inspite of adding more screws on stair steps, guy who supposedly repaired the squeaks would pass for principal danseur as he carefully descended down the stairs to minimize the squeaks, he is a little bit stocky with matching attitude lol, he could only blame the framer for the squeaks, uneven wood stain application, rough ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

This has not been a good homebuying experience

  • James H.
  • Verified HomeBuyer
  • June 23, 2024
  • Brookshire, TX

I am writing to you as a very concerned homebuyer. We recently built a house in Jordan Ranch with Highland Homes. While we expected the home buying process to be difficult, we have had quite an unpleasant experience with Highland Homes. From the get-go, there has been significant miscommunication and quality control issues. There have been many emails sent to our salesperson, our contractor and our project manager regarding issues, most recently being the unfinished nature of the house even after closing. There were multiple issues that were to be resolved before closing but were not. All of ...

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

New Home - Highland Homes

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Rosharon, TX

Craftsmanship is poor. Quality of build is poor. Contractors are sloppy, framing not straight or flush and bowed requiring heavy warranty work. Walls not fully painted even after final walk through. Flooring scratched. Highland homes full of excuses; example two cabinet drawers touch when fully opened and the response provided was “both drawers shouldn’t be open together”. Unacceptable excuses to get the job completed correctly.

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

We were truly disappointed with the overall finish quality of the home.

  • Natalie P.
  • Verified HomeBuyer
  • April 27, 2022
  • Fulshear, TX

Based on a previous Highland Home we owned we sought out their homes as we felt they were a reputable builder and they stood for quality. They have been responsive to replacing items damaged or broken since we moved in but overall it hasn't been a pleasant experience. During our pre closing walk throughs we pointed out damage to trim, lack of finish quality, fact that sandpaper had not been used on trim board, gaps between trim and flooring as well as the overall finish paint quality on painted cabinets and doors. Minimal effort was put into making it right and it was as if this was just ...

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

NOT RECOMMENDED

  • Anonymous
  • Verified HomeBuyer
  • November 11, 2019
  • Spring, TX

I canceled contract with Lennar to go with Highland Homes and I regretted it! Sales person was very aggressive and all over. Wasn't even there for closing or call to see how everything went. Not attention to detail nor concern with my needs. Always pushing my concern or additional work to outside source that is clearly a conflict of interest. Home quality is not there, I paid additional cost to update my kitchen cabinets and let's say the workmanship is terrible. Landscaping work is terrible! Have ask them to repair and still no change after three months.

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Poor work for the price we paid

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2019
  • Fulshear, TX

Paint is everywhere, cracked tiles in the bathroom that still haven't been fixed. Leaking water line that they haven't come back to fix either. Will not buy another home from them.

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Miscommunications, lack of clarity and surprises

  • Julian C.
  • Verified HomeBuyer
  • July 16, 2019
  • Montgomery, TX

Be sure to summarize every communication in writing point by point after each meeting as to your understanding and have them respond their agreement. Their people appear to forget easily. Not all their contractors are the best. Don't rely on their inspectors. Hire your own. We did like the floorplan and the location but we came close to walking away from the contract a few times.

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Not good experience!!!

  • Long N.
  • Verified HomeBuyer
  • February 27, 2019
  • Richmond, TX

Just move in around 90 days and I changed 8 of ceiling light!!! Painting is bad, we just find out inside and bottom of kitchen cabinet there a lot of exposing nails. The floor of 3 out of 5 rooms are not evenly...hopefully that’s all.

Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I am glad that we were able to take care of those issues for you! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Proceed with caution

  • Dominique W.
  • Verified HomeBuyer
  • May 30, 2025
  • Fulshear, TX

Thoroughly walk through every single nook and cranny of your house as the walk through they push so fast as if they know things are missed. I have mortar missing at the top of my brick that connects to the roof that the builder should have caught not me. I find it very difficult to understand how the house next to me doesn’t have that issue but mine does and they use the same contractors. They don’t do caulking after you sign off on the house. Electrical voltage issues with the doorbells are a known issue and they are aware but not giving grade a transformers to fix the issue where it seems ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2