Highland Homes Reviews in Houston, TX

Liked the staff and home

The house finishes are not 100%

We moved up our closing date on our home based on Highland saying they would be done earlier than we thought they would. Big mistake. They did not complete in time and we had no where to go and moved in. Still not done with issues and we have been here for 2 months. Not the way we planned. Cabinet company came out in about two weeks and hasn't been back in 6-7 weeks- forget holidays, we are just fed up - that is only one thing that is not fixed/completed. Only move in if completely done and hope you have no issues. I will never move around the holidays again and never take a builders word for when they will complete a home - I will wait and wait and wait to close for never having these headaches and that builder will need to wait on me and will understand since we have this story to tell. The quality of the home is very good for what was done and the sales rep was great but I can not handle the ups and downs again. I have been home since we are still in Covid protocol and that is the one thing saving us for whenever people can come, I am here to get things checked off our very long of things that need to be done. Trust me, this review is being nice since our frustrations run so high but "it is what it is" as a friend of ours always says. We just deal with it. If Highland is reading this - they know who this is and that is a shame for it can not really be anonymous and this story sticks our like a glaring red dot on the page. ... More

They made my first time home buying experience so easy and were available to answer questions quickly!

Excellent builder, good location. Very good interior designed. Beautiful garden. Clean environment and lakes. Excellent landscape. People are very friendly. We love high land homes.

They help you get exactly what you need, and adjust based on your desires and budget. Great house project and awesome features. Our sales person (Sarah T) was amazing and caring. She gave us all the time to make sure we were taking the right decision, always available. Great experience overall.

Homes are beautiful with modern design and wide, open spaces. We have been living and enjoying our new house, now for two months and everything is been working in the house as expected. The builders team was very helpful and dedicated to us during the purchase process and further during the move they were supportive with any question or requirement we had until being fully settled in the new house.

I think they can improve in materials and labor with better quality.

Overall the buying experience was great! Customer service from the sales office and building manager was great . I just subjects to Highland is that you pour your driveway last. As I ride around the neighborhood you can notice the difference between Highland and Perry homes . Perry home has clean finished driveways and Highlands driveways are different colors and patched. Perry pours their driveways after the home is built and I think that what makes a difference.

Highland Homes has always been my favorite builder and I knew that if I ever bought a new home, it would be a Highland Home. The best part of my experience was dealing with the incredible staff in The Groves (Walter, Haley, Ron & Gwen). Each of these individuals ensured my needs were met and they went out of their way to make adjustments to the home to suit my needs. I bought the house in the final phases of construction, so I didn't have input as the house was being built. This incredible team was quite flexible when it came to accommodating modifications to the home, upon my requests. I feel that for the price of the home, gutters should be included. I love my Highland Home! ... More

He is overextended with too many homes but he does a great job with the time he has

I am really happy love the experience I have with highland homes as well as builder. The builder’s team did what they promised. They responded to me in a timely fashion. I really recommend Highland Homes to everyone who are looking for a new home.

When we decided when and where we wanted to buy we went to Pomona subdivision and looked at all the model homes. In our price range we found a great home by Highland Homes. Our sales rep, Miss Denise, was fantastic on working with us on our wants and needs. It seemed she was always available to answer any questions we had. I looked at several lenders and chose Highland Home Lender, LLC. We worked with Miss Amanda and she was the best person I ever worked with in financing. She couldn't have made the process any better or easier. Once our home was finished Mr. Cason, project manager, addressed any issues we had and was very accommodating. Not only did we get a beautiful house but we met some really great people. If I had the opportunity to do it all again I wouldn't want to do it without these people! ... More

I am disappointed with the craftsmanship. I wouldn’t buy from Highland again.

I have worked with other home builders previously and felt like I was in a battle with them. Working with Highland was a relief from that. My sales agent was knowledgeable about the homes and features and helped me find what I wanted instead of pushing me into a more expensive home. My construction manager walked the home every day during the construction process and held the contractors accountable for mistakes. I walked the home often and when I saw corrections that needed to be made, he made sure they were taken care of. Highland earned my trust and made sure my home was built well. The home building process was significantly less stressful because I was able to trust them. ... More

Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience.

My experience started off great, but once we got close to the end to close that's when we had issue with getting items completed. The sales person was great she did the best she could to get items addressed. However, the construction team was slow and unresponsive to getting items ready for a final walkthrough. Things weren't ready until 5 minutes before we had to close.

The building manager, Giovani, was wonderful with the home building process. He was accessible, knowledgeable, open minded, flexible and helpful. He made the home building process not just easy, but fun for us as buyers. He addressed our concerns quickly and educated us about many things along the way. The suggestions and recommendations he made were things we are really grateful for after we moved in.

I love my new home. It was worth the minor issues with workmanship when moving in.

The fact i was able to ask questions and connect with several on staff was outstanding, someone was always responded to the first time buyer questions.

Finish work and muniltipul other problems found with the house.

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage!

Everyone was extremely helpful and positive. They did everything they could to make our experience pleasant. Megan and Jeff were fantastic. The Mortage team was also great.

went above and beyond in what was expected in the purchasing of our home

Cici made the experience awesome. She made the whole thing personal. It was like we were her only customer.