Highland Homes Reviews in Houston, TX

Great home. Great price. Really happy.

We looked at a lot of different builders, but there was something special about Highland Homes! We visited many neighborhoods in the Houston area, and the one thing that stood out was the quality of Highland Homes changed. Solid foundation, quality of material, and a of different plans to choose from! We are very pleased with Highland Homes and would definitely recommend them as your future home!

Builder was easy to work with and you were allowed to make changes (to add or delete) to the existing floor plan within reason.

We were nervous about the process of building a house having always bought prebuilt homes before. Highland Homes was easy to work with and made it a good experience. I've also noticed that they are more responsive to issues that arise than other builders in my neighborhood comparing experiences in my neighborhood's online community group. So bravo Highland and I recommend them highly!

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.

I’ve been dealing with Loud clacking noises over the stove top since I’ve been here. My front porch has large gaps between the bricks I can trip and fall or my visitors. I have asked to this to be fixed. Very disappointed in the quality of the home.

From the start day to closing day, Hector and Layne always made sure we were taken care of and we had a great experience!

We have had many many problems with our new home, which include Quality control with workmanship and several warranty issues, including the AC. Our AC shut down after only 6 weeks and the company we are required to use made it extremely difficult to schedule service. They also will not allow us to lower our thermostat below 72, which we were never told would be an issue when purchasing the house. Upstairs rooms don't cool properly because of mistakes made during installation and the AC company refused to come out to fix for a whole month because it wasn't an emergency. We have a roach issue in the house, despite paying our own pest control to come out 3 times in 8 weeks. We have never had this issue in the past. These are baby roaches also, which does not result from construction in the surrounding areas. This means there is an issue in the home. We were mislead upon expressing interest in the home and told that the lot size was 2000 sq ft larger than it actually is. We expressed that this was important to us and were still mislead with an inflated size estimate twice. Granite in the kitchen is chipped but chip was concealed with amber colored resin. Our backyard floods with water whenever it rains for a few minutes, which worries me when it comes to future heavy rainfall. The construction manager John has been extremely nice and helpful where he can be but I know he can only help so much. I feel the house we moved into was not the luxury home that was advertised to us and its very disappointing. ... More

Overall, my experience was good. I decided to use an outside vendor for one of my walls to add collapsible doors and I wasn't able to install the doors before I closed, which would have been helpful for me as I had to pay to demo a brick wall which was 3-4K.

My home is simply beautiful !!

A great company to build a home with. Sales and warranty manager is great.

Excellent and attractive construction; top of the line appliances and A/C equipment. Smart Home construction.

Awesome people and always available for any questions and needs you need on your home building process

Could have been better with details and craftsmanship, unfortunately it didn’t turn out exactly as we wanted but “good enough” which is kind of the running theme on some things. In some ways they were very radon’s ice but then they’d disappear with no communication. In the end a couple of big things were missing/didn’t turn out right and I’m tired of having to call them out to fix things.

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

As always highland is a home builder who care about the costumer and builds a good product that they stand by. They have an amazing warranty. We love our home.

We were really excited to move into our home but, it turned into a less than stellar experience as we realized that there were so many things, big and small, that appeared to be hastily done and poorly constructed. There are already cracks in the basedoards, rust in the sinks and bathtubs (which have never been used) and, the garage door came off of the hinges and very nearly crushed both of our vehicles. I could go on but again, beautiful home, terrible workmanship.

We love our floor plan and the high ceilings and quality of workmanship that Highland offers. We loved our sales person and project manager who were with us the whole time our house was being built . They were very responsive in fixing the few issues we had after closing.

Very happy with our new home. From sales to customer service/support, all personnel have responded quickly and gained our trust.

Sheetrock in living room was poorly installed. I had to move my furniture four times while they tried to fix a botched drywall job on high slanted ceiling. That I was promised would be re-done. They kept patching it. Now the head guy is saying ‘it’s not in the warranty.” They rush through everything. Was walking on the carpet and had a tack stick me in my barefoot...I gave them a 3star on responsiveness because they got back to me a 2days-week later. Trustworthy: The sales team were great...the builders that’s another story. I don’t trust them. I think I got a good deal on price and extras...I just wished they had done the house right the first time. I can still see waves in my ceiling. Drawers on cabinets are too small and narrow for anything (Kent Moore design). Overall, I like the house. But, I hate my ceiling. ... More

I probably would've have had a better experience with a another builder. They just want your houses done quick no matter what the condition. No communication after 1 month there was a big 10×10 hole in the middle of my yard and no one said anything about until i had to complain of course and 3 weeks later and the hole is STILL there.

From the beginning of the process, December 2019, Megan, our sales rep, went above and beyond to answer our questions or concerns that we had. We purchased our property before our section of the neighborhood had been started and before Highland officially started building in the neighborhood so there were growing pains associated with that. The whole process could have been streamlined had we known every option that was available from the start. Throughout the whole process we had to essentially inundate our sales rep with questions about things we could have put in the house, things that are now readily available to all purchases, ie. Black exterior and interior windows. Megan did her best to get our questions answered asap but it seemed like corporate didn't have the answers themselves. Again, Megan went above and beyond and did an amazing job. Overall quality of the house...some aspects are good and others not so much. The trim work around the house is sub par and cheap. The caulking used to seal has already started splitting, seams and taping on the drywall have started splitting, which was explained to us by our construction manager is not covered to have repaired by highland since its from settling. Correction tape and floating issues are covered but not seems in the caulking and nail pops. One of our corners in the kitchen trim is wonky and not plum, neither is the wall. Exterior paint job is spotty and shotty and the trades used throughout the process have zero respectability in their work. Touch up done on trim around the house was not painted properly after repairs were made to it. Stain in the master bathroom tub hasn't been able to be removed. Cracks on the corners of walls, and the list goes on. For a company that I've heard nothing but good things about some of the work quality is lower than builder grade at best. Need to be more attentive to the trades they hire and be on-site more to make sure they're doing their jobs and cleaning up their trash. I should not be finding fragments, large fragments at that, of brick and trash throughout my yard under flower beds and sod. ... More

Wasn’t a very pleasant home purchase. We had issues from the day we moved in and had to reach out many times to get things fixed.

Friendly, helpful and responsive from all areas. It was a pleasure and painless.

After shopping around for a builder we decided to go with Highland Homes. Highland had amazing floor plans to choose from and even allowed us to make structural changes for our needs. Their products are all equipped with smart home features, high Ceilings and a open concept feel. Their skilled craftsmanship, commitment , and everyone from sales to management were very professional. I highly recommend Highland to Anyone.