Highland Homes Reviews in Houston, TX

on your walk through "BEFORE" closing make sure everything is looked at even molding and seams on the wall. Check EVERYTHING and document it and have it done if possible before you close.

Quality promised was not present after closing. I am not happy & I should be.

This is the first new home we have bought and am happy to have done this but there are many things that I wish I knew. First off, if you are buying a semi custom home from Highland do not expect custom quality. It was clearly explained to me by my construction manager (Don) that these are production homes and not to expect the same quality as a fully custom home. This really irritated me and showed the lack of pride of the employee and their management have in their workmanship. It seems like the sub contractors are lowest bid contractors and as the saying goes, you get what you pay for. Every single home on our street has issues and while Highland is getting to fix things, it is not quick, and done at the convenience of Highland, I fixed many things that needed to be done but waiting on Highland would have meant we would still be waiting. This is really a shame because from looking into Highland, they have a great reputation and I was expecting a better experience. Don’t get me wrong, we love our home, but all the little things sure do add up and have soured me. I think they can provide a good home, just be prepared to really look at everything when you move in to make sure any issues are written down and fixed before you sign off. ... More

We still have outstanding items that need to be fixed. The laminate floor People blamed the floor issues on the carpet people and dull have not fixed my floor. A big hole was in the soffit. They came by and replaced the wood without painting it. Water was dripping through our room AC vent during the Freeze. Technician found no issues. Sprinkler system hasn’t worked since Freeze. Cabinet work had not been completed. Etcetera!!!

My home buying experience with Highland is a mixed review. From a floor plan/neighborhood perspective they have very nice floor plan options that are in very nice areas. My sales manager, Sarah T., was fantastic! She was very honest about answering questions and extremely responsive. She walked through each phase step by step. Without a doubt she was what sold me on building with highland and making my experience pleasant. I also appreciated my lending team and my design center consultant. When it came to the project mgmt/construction side - things unfortunately were not as smooth. I assume things in Covid added a layer of complexity in terms of materials and timing, but that should not have an impact on the quality and finishes on the home. When it came time for final walk throughs and closing my home was "finished" with lots of missed items which proved a lack of quality assurance (cracked windows, screws missing from glass door, damaged tile, bathroom drains filled with corrosion, messy cocking, VERY THIN flat standard paint which comes off EXTREMELY easy, etc.). Also there were A LOT of construction remnants left for me to clean and fix in a brand-new house which I feel is unacceptable (I.e. paint spots on floors, pencil markings on the tiles, base boards not flush to the end of the wall, windows not clean, dust on counters, paint/cocking all over most light switches door knobs, and more). My project mgr was responsive but I feel it was hard for my points to be fully understood and made priority. Highland makes a beautiful - I have toured several model and completed inventory homes to confidently say this. What I would say for new buyers is stay on the project mgmt side and ensure they are doing what they should be in terns of finishes. Also, if at all possible...do not close without these items being fixed. I am still having to lead that charge to finish my house I am paying for. ... More

Workmanship is crap. The painters suck. My 9 year old daughter could do a better job. The trim used inside is crap. MDF garbage For a 500k + house I guess I thought it would be better.

I’ve been dealing with Loud clacking noises over the stove top since I’ve been here. My front porch has large gaps between the bricks I can trip and fall or my visitors. I have asked to this to be fixed. Very disappointed in the quality of the home.

Sheetrock in living room was poorly installed. I had to move my furniture four times while they tried to fix a botched drywall job on high slanted ceiling. That I was promised would be re-done. They kept patching it. Now the head guy is saying ‘it’s not in the warranty.” They rush through everything. Was walking on the carpet and had a tack stick me in my barefoot...I gave them a 3star on responsiveness because they got back to me a 2days-week later. Trustworthy: The sales team were great...the builders that’s another story. I don’t trust them. I think I got a good deal on price and extras...I just wished they had done the house right the first time. I can still see waves in my ceiling. Drawers on cabinets are too small and narrow for anything (Kent Moore design). Overall, I like the house. But, I hate my ceiling. ... More

I probably would've have had a better experience with a another builder. They just want your houses done quick no matter what the condition. No communication after 1 month there was a big 10×10 hole in the middle of my yard and no one said anything about until i had to complain of course and 3 weeks later and the hole is STILL there.

The house seems like it was rushed to meet our closing date, which we could have easily pushed back. Details such as internet availability was vague and misguided. Still don't have internet after nearly 2 months. Sales consultant seemed clueless about the tree removal behind house. Paint work is sub par. Floor is unlevel in several places throughout the house. Drainage around the house seems to be an after thought. Inconsistencies from house to house with same floor plan in the sections. Wrong fence per groves code installed on back fence line. Chesmar homes are building fences to code next to us. The construction manager has done a good job at meeting our needs with fixes. Seems the mentality is to build fast with disregard to fit and finish and try to fix under warranty instead of just taking the time to get it right the first time. We love our house and neighborhood, but there is a lot of room for improvement. ... More

Bricks uneven and mortar not installed correctly. The brick layer came back once to correct it and made it worst and use the wrong color mortar.The drainage in not slopped correctly and water sits in the backyard. The warranty representative suggestive that I purchase grass that will grow in damp areas. Sprinkler system not zoned correctly. I had to turn off half the sprinklers in order to water some of the grass that was replaced. If not then the area that does not drain water accumulates and just sit there longer then 48 hours.

Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor directly and started explaining how they don't check the warranty requests every day. Thanks, next time I wont use the warranty claim form.... Eventually they got it fixed but when I buy something brand new I expect the basic systems to function. Other issues were minor like the stair spindles being crooked, gate wouldn't close, some surfaces weren't painted that should have been. They fixed all of those but again, if I am rating quality of workmanship and materials, even a 3 is generous given our experience. Plus they need a street sweeper in the neighborhood. I understand its under construction, but they don't even try to keep the streets clean. Our cars are filthy all the time. Again, a minor annoyance, but an annoyance nonetheless. ... More

They did not cover all the options available and were stuck on building as is, not what could be done. We were not given complete listings or copies of what they discussed in the meetings. We had to fight to have any issues addressed that were seen at walk through. The house and concrete (driveway, garage and patio) were filthy at move in.

My wife and I bought this home as our retirement home. We have had nothing but disappointment since we moved in. Dings and a chip in the bathtub, 3 dents in the garage door. They used the cheapest materials and poorest workmanship I’ve ever seen. Now in our retirement years we need to go through and replace everything. Very disappointed.

We are first time homeowners and we trusted Highland Homes for our first house but unfortunately it hasn’t been a good experience. We have been living in our new house for a little over 2 months and we have had people working here pretty much every week fixing things that were just poorly done. We pointed out those things on the blue tape walk through but they were not fixed so we had to go trough a lot of trouble to finally get them fixed. So far we have had 1 shower redone, the whole backyard redone, door frames, door hardware and we are still waiting for our curved island quartz to be replaced, floor tiles to be fixed because of the poor installation and the kitchen cabinet doors to be replaced as well. The quality of houses that HH is selling at least in this neighborhood is very very low and we just wish someone could have told us before buying from them. ... More

Dear Highland Home, I am writing to express my dissatisfaction with the quality of the home I purchased and the customer service I have received since moving in. I have experienced several quality issues, including: • Loose doorknobs (multiple times) • A bathtub with scratches and dents (the builder representative accused me of being picky and said they didn't think they could meet my expectations) • A broken faucet handle • Walkway cement with footsteps on top (the builder representative argued with me for 15 minutes about why I didn't bring this issue up during the walk-through) Master bath with water leaks through glass • A busted fence (the builder representative refused to take accountability for this damage, which was caused by the next-door builder) I purchased a Highland Home specifically because of your reputation for quality. However, the customer service I have received post-sale has been contentious and unhelpful. I have been met with pushback at every step of the way. I am requesting that you immediately address the quality issues with my home and provide me with the level of customer service that I expect from a company with your reputation ... More

Highland Homes has been taking too long fixing things around the house under warranty. Some items were detected before closing and few months later we are still waiting for these items to be fixed. Builder’s grade quality items and attention to detail is almost none. Highland homes says they contact the owner within 48 hours to fix warranty claims, it has been months, with both phone calls and emails, we are still waiting.

Due to the excessive time wasting that we have experienced during this process I am not inclined to be as detailed but I write this in hope that these issues will be addressed and taken care of expeditiously. I plan to reach out to those in leadership positions to resolve all of my concerns without escalation to litigation. We are extremely disappointed with the warranty processes and have experienced so many inconveniences and POOR quality of work. The contractors have verbally shared that they are NOT doing their best work because HIGHLAND has not compensated them fairly; this is unprofessional and unacceptable and WE should not have to suffer due to their discontentment . ... More

Cheap quality product used. Unfinished work every where.

I feel like Highland was misleading and only concerned about closing out the project and getting paid. I still have items on my final punch walk (before close in Oct.) that have not been complete. The overall quality is Mediocre at best and when we make request to have items fixed we are told this is normal. We did not even consider another building during this process, which was my first mistake.. Coming from a person in commercial real estate construction, I hope things improve or you will be considered like everyone else.

I love my home, but the process was very poorly done. I had to get VP involved and once she was involved, things went very smoothly.

They over promise on home buying experience

Don’t sign your closing docs until the builder fixes everything! It has taken me over 2 months to get everything fixed the right way and stay on the painters!! The builder has been very responsive about getting back to me but they are so busy building so many houses, their attention to detail from the contractors is not always good. We had to get the the patio and a portion of the driveway“floated” as there was acid/grease stains from the sub contractors, the painters (pretty sure the first painters were fired) had to come at least 5 times to fix things, and there were some finer details in the kitchen that were left unfinished/not painted. Bottom line, the house was rushed and not checked prior to the walkthrough and corporate would not move back the closing date. The materials/quality were good but attention to detail was lacking. ... More

I decided to buy a home with highland because of all the wonderful model homes they have and the reputation of the builder. When I initially went to the new house I noticed that there was trash everywhere. In front of the house and inside. I think the construction workers have absolutely no respect for the homes they’re building. Also the materials ordered looked used, raggedy and worn. It’s like they took materials from an old house and used them. The painting is horrendous. Not sure who the paint team is but it’s definitely not the people that built the model home. The model home is misleading. They want you to believe that your home can be built of the same quality but in fact it won’t. It doesn’t help that the corporate office is super rude and rushing the workers to finish the job for closing. People at corporate need to understand that it takes time to build a house and the more you rush the construction the sloppier the house which leads to more complaints. Then when you’re telling the construction team what to correct they’re in such a rush to correct that they’re messing up other places in the house and spilling paint in the carpet and on furniture. Not a pleasant experience. If I could go back I would choose a Perry Home instead. I regret the day I trusted Highland to build my dream home. Once you lock into buying with Highland the joy of buying a home takes a fast decline. I had a better quality home when I purchased a Centex home. Why should people spend so much money on Highland to get Centex quality. Horrible experience. ... More

Our experience with Highland Homes was positive from the sales side of the transaction. Both of the sales persons we worked with were attentive before, during, and after the sale. Hector continues to be a great resource, even a month after living in the house. The construction side of the transaction was nothing short of disappointing. The subcontractors used are subpar with no accountability or pride for craftsmanship. Every aspect of the house required rework other than the quartz countertops. Rework to a degree is expected; however, for a couple examples, brick was redone several times due to install quality issues, tile was installed and redone three times, wrong light and plumbing fixtures installed, the upstairs HVAC system was not working prior to closing, and one month after living in the home, is still not fixed. The list literally goes on. The issue with all of this is the construction manager was not identifying these issues himself due to lack of supervision of the project, and poor management of correcting the issues, resulting in things having to be redone several times before being acceptable. We sent weekly emails with lists of items that needed to be corrected because they were not being identified by the construction manager. Many of these issues would have been buried or would have caused many other issues if not addressed in real time. We ended up with a beautiful house because we managed the build. Highland Homes, hold your people accountable and hire better subcontractors. ... More