Highland Homes Reviews in Houston, TX

I have never purchased a new home before but the experience I have had with Highland Homes has exceeded my expectations. I thought we would be unable to afford a new home and I was wrong. From the sales contract to the responsiveness to issues, Highland has delivered. We had a few minor issues to be resolved after closing and Highland far exceeded my expectations to take care of these items and to do it in a timely fashion. I have no reservations to recommend Highland Homes to my friend and family. Thank you Highland Homes!

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Very good experience overall. Happy with the home and the Highland people were great to work with

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

First time building a home and glad we did it with Highland. Jeff and Judy were easy to work with in the office and Bryan was and continues to be responsive with our home. The materials were excellent so far and workmanship was good, any issues I had were quickly addressed. Nothing is ever perfect and they will fix anything which is not up to standard. There are a few things I wish I could have added or changed, but those are minor compared to what I got. I was surprised how quickly the house came together, with an original closing date of May being changed to late March. Overall I would build with Highland again. ... More

There is a lot of issues with the cosmetic lights already broke down the outside lamp the light bulb never has work the garage doesn’t have a motor I found out in the final walk the paint work on trim no good on the laundry room the box for the wiring cámaras doesn’t latch I have a tape tape out to the wall No paint kit all the trim around the house it’s started to crack don’t understand why since they are using water base paint but I know they gonna blame the foundation settlement the reason is they are caulking and not giving enough time for the caulk to dry and many more stuff

They response issue but they don’t solve the problem. And the materials quality are not good.

Excellent quality and services

For a house of that value, one would expect to see higher quality fittings eg light, tiles and wooden cabinets. In addition a better utilization of the space especially to increase the size of the rooms. Carpets are no longer necessary in bedrooms due to allergy issues so could have been tiles or wood for the floors.

Highland made it very easy to buy our home. We would buy again from them.

We just moved into our new home 1 month ago and everything seems to be just perfect. We really loved the design and the materials used in the house. I definitely had good purchasing experience with this new home!

High price and poor costumer service

We are really happy with our home

Home is remarkable. Great job by Highland Homes.

I was disappointed immediately after moving Into our home. Many electrical problems that required me to wait for the tech on multiple days. One day he didn’t even show up. We were told that all appliances were tested. Which would of been impossible because my dishwasher didn’t have power going to it. So a flat out lie. No one inspected the house, or they would have found multiple outlets with no power and the crossed wires in my garage. The home’s media box where the modem and router go are at the furthest point in the house. Sadly we have poor signal because of this. I WILL NEVER BUY ANOTHER HOME FROM THEM. ... More

I really like the home and overall it has good quality. There is one part which is not addressed properly. My master-bath granite counter-tops are really rough and does not look a quality product. I had raised this issue to all involved in the home process since the day it was installed, however, I was just told that this is how granite comes. I would really appreciate if they replace with better quality product. The construction manager was good overall. So far I have not seen any other issues.

everything excellent

Overall great quality and company very responsive to minor items which required attention.

We didn’t realize what a quality builder Highland Homes was til we moved into this house . Many good surprises! Andrew/Ceecee/Fran & Chuck we’re amazing.

Highland Homes provided great service during and after the sale. The usual issues that arise in a new home build were addressed promptly. Mostly the quality of people we worked with we’re just excellent. Would certainly recommend to a friend.

The house we purchased was a very good value and priced right for what all was included. The craftsmanship and attention to detail was impressive as our home feels complete. I enjoyed working with Lindsey from Highland homes. She was very professional and was always available to answer any questions we had.

They seem to do things that are a step above the competition with their product: tankless water heater, irrigation system, full sodding front and back etc.. The office and construction manager were diligent and thorough in each process of our purchase. We have even had a brief warranty claim issue, which was handled promptly and effectively with urgency from all parties involved. Very pleased with our new home and would highly recommend Highland Homes to a new buyer.

Very Honest people to work with

Glenn and Jovanny were great

make sure you do your homework before you go to the design center. There are a lot of choices and it helps if you have an idea of what you want