Highland Homes Reviews in Houston, TX

We talked to several builders, Highland was very helpful, negotiates the price. Quality is great.

Overall, we had a pretty positive experience. The things that needed to be fixed for us to purchase were fixed and in a timely manner. Our PM is responsive to our questions even after move in and provides assistance when needed. I’m happy to say that we do not have buyers remorse.

The people at highland homes listen to you and always try to accommodate you they are honest And they stand by their products

No problems with anyone that works for the company

Quality home and great service

Get the House you want in the area you want

Highland was very responsive to all of our requests. The issues we found were minor and Highland took care of them in a very timely manner. The people we dealt with were helpful, friendly and knowledgeable.

I feel like Highland was misleading and only concerned about closing out the project and getting paid. I still have items on my final punch walk (before close in Oct.) that have not been complete. The overall quality is Mediocre at best and when we make request to have items fixed we are told this is normal. We did not even consider another building during this process, which was my first mistake.. Coming from a person in commercial real estate construction, I hope things improve or you will be considered like everyone else.

Great people you can trust to deliver what they build and sell. They stand behind their product and deliver what they commit to.

nice and collaborative people

We started the process with highland at the recommendation of family that was also building. They have incredible floor plans and finishes and we were stoked to Build. Throughout the process they kept us in the loop and helped us to make our home ours, tweaking little things here and there to really make it what we wanted. The speed was unbelievable, from ground break to move in was 3 months. Move in was on time and as promised and we are in love with our new house. Follow ups and normal repairs have been awesome.

They took great care of us and handled some small issues very quickly.

Great service from sales team all the way to closing

Finish work--paint, drywall and tile--could have been much better. There are multiple corners of walls/bottom trim that are not square and/or even. Highland Homes is correcting all of the issues however, would have rather had the finish work completed properly the first time. I am most pleased with the windows and doors installation. The wooden floors which we chose (which covers most of the downstairs) was installed properly and looks great. And I feel that Highland Homes does an excellent job with installation and design of the Trane Heating and Air Conditioning system--very efficient and very well balanced. Follow up from contractors/sub contractors has been prompt and professional. Our Highland Homes Construction Manager was attentive to our requests and kept us engaged and informed. Yes, I would purchase another HH!!! ... More

It was a smooth process from the day we decided to buy until the day we got the possession of our new home. So far we have called for one issue which has not been addressed by the corporate office in spite of a few calls. Didn’t expect that hence Very disappointed.

Beautiful homes with high ceilings

Don was great to work with. If he told us something then he would try his best to make it happen. While I know the sub contractors are not always reliable, Don followed up to make sure they completed what needs to be done.

Builder warranty is great. They address any issues you have in timely manner. I would recommend the builder to my family and friends. Pleased with the work ethic and dedication of the entire team (sales rep and project manager).

Highland Homes made the home buying process very easy. Everyone from the builder to the loan officer were always available to answer questions. They made the process non stressful and go smoothly.

Happy to have purchased a Highland Home! Thanks Mac for resolving all the issues prior to the sale. I’m happy to be part of the Pomona family!

I thought I was buying a decent home until i moved in. The FIRST weekend, the plumbing backs up on us!. There was a stake in one of the trees that a genius landscaper stuck so deep into the ground that it cracked the cheap pipe that was used for the plumbing. To their credit, highland homes fixed it the same day. Week later, i discovered a roof leak due to a leaky roof jack. This was fixed a few days later. Now ive realized the ac installer that highland choses for my area is one of the worst rated hvac installers in Houston. They never tested the static pressure on the ac, the coils were full of sand, several vents were installed backwards, etc. I expected far better than this considering the price of the home . ... More

The process from start to finish was challenging at times, but the team at Highland always came through. The communication from the Sales Rep, Hector and the Project Manager Jim, made all the difference for me. When there was an issue to be addressed, they were both available and attentive to resolve in a timely matter. The home turned out beautifully and I would highly recommend Highland, specifically the Team that I worked with. Thank you!

Plan, choose, and enjoy! It’s like living at a resort.

I canceled contract with Lennar to go with Highland Homes and I regretted it! Sales person was very aggressive and all over. Wasn't even there for closing or call to see how everything went. Not attention to detail nor concern with my needs. Always pushing my concern or additional work to outside source that is clearly a conflict of interest. Home quality is not there, I paid additional cost to update my kitchen cabinets and let's say the workmanship is terrible. Landscaping work is terrible! Have ask them to repair and still no change after three months.

...we moved in two months ago and still have zero options for cable/internet. It’s 2019, the internet is not optional! Should have been ready to go before closing! Otherwise great house and great experience.