Highland Homes Reviews in Houston, TX

Great home overall for the money paid. All issues found by a third party inspector were resolved in a timely manner. The issues were courteously explained and addressed. The construction manager,Jose, had a great personality and responded to our needs in a professional manner. The sales counselor,Susan, was great to work with and was diligent in taking care of our every need during the homebuying process.

My house is valued at $305,000. While that's not on the more expensive end of the spectrum of what homes can cost, it is still hundreds of thousands of dollars. I expected better quality workmanship in this home. The paint, the cocking, the cleaning, the baseboards, etc. are all consistent with what you would expect from a rented apartment. In fact, they remind me a lot of the apartments I lived in during my college days. For a house that I paid hundreds of THOUSANDS of dollars for, I expected better quality workmanship.

Paint is everywhere, cracked tiles in the bathroom that still haven't been fixed. Leaking water line that they haven't come back to fix either. Will not buy another home from them.

There were some minor cosmetic issues that were addressed quickly. Awesome team to work with.

The Sales Counselor was honest and up front with every request we made. He stayed on top of the build and worked closely with us! The Project Leader building our home also was great to work with. I had a 3rd party inspection done which identified a hand full of concerns. All but 3 where very minor. The Project Leader requested a copy and addressed every point of concern and corrected any problems on a timely bases without question! The team we worked with was outstanding and made us feel like family! I would highly recommend them!

Builder responded in timely and made the buying, inspection, and move in process quite easy.

Ensure work is done thoroughly and you have looked at everything. The contractors tend to miss things here and there.

After 1 month closing. The grand new AC has issues. AC leaking water down to the ceiling and dripped to the floor. Highland Contractor just repaint the effected area. Big Tex still don’t know what happened to the AC. Same thing happened after 2 weeks. Called Big Tex Emergency many times nobody respond. Very disappointed.

A wonderful and professional attitude. A great home buying experience

Nothing is ever perfect but they came as close as they could. Purchased my home long distance and they were communicative and responsive with me all along the way and even so now as I find little things to be tweaked along the way!

Overall we had a great experience with Highland Homes. We were kept up to date during the process and timeline expectations and completions. The work was done great but was not perfect. That said, when these imperfections were brought up, attentive to the issues and resolved. I highly recommend Highland Homes, the home was beautifully built and we love it.

Very good builders and responsive to issues. Some does take time to resolve, so submit request a early as possible.

Great experience and level of professionalism. Made the experience seamless.

Hard to put the words trust and builder in the same sentence. But you can trust that Highland Homes will deliver with a positive experience throughout the process. Our home was completed on time, as promised, in budget...and we built long distance. Sure, there were some issues to be expected with a new build, but Highland warranty service is top notch. Build with Highland Homes, you’ll be glad you did!

Very nice experience from buying till closing.

No attention to detail. A lot of small problems that could have been quick fixes were ignored. Took too much time replacing or repairing items.

Everything has been wonderful thus far. Everyone has been helpful, respectful, and quick to respond.

Had the worst experience working with the sales people. Treated horribly by sales folks they did everything they could to try to get me to leave or cancel my contract because had a buyer that was willing to pay the full asking price.

We got an excellent price on our home, and the materials are what we would expect. However, the workmanship was below standard. We submitted a list of warrantly issues and none of them have been addressed.

The Highland homes buying experience is outstanding!

the experience with Highland homes was great. Everything went smoothly starting from signing the documents to closing. The Sales person & the builder was really helpful. They provided all the required support and answered all our queries on time.

Make sure one ask questions about how do you (owner) make decisions on what customers want when it comes to master bath having a towel and linen rack when second bath has one, providing more room for master toilet, internet service, cable or direct TV. Making decision as to being upfront on informing us customers on all things important to us. Showing customer prices of incentives and allowing customers to be able to order all necessary. Walls are too thin no privacy. Providing pest control so they don't move in to ants, spiders because it seems as though you don't care. Be more concerned in customers to get higher ratings. This is for owner not construction manager because manage do what owner/builder wants done. ... More

We love our Highland Home! Everyone was wonderful in the process - we even did financing with them. Everyone was incredible... until we got to inspection time with our construction manager. He was remarkably unprofessional and dismissive. We still have items he promised to fix that are incomplete a month later. And we aren’t picky! His responses to us included “it’s just a spec home”, “I have a bajillion thing going on, so turn it in to warranties”, etc. We don’t even know what to do. (Note: we aren’t alone in our disappointment and frustration with Matthew).

Construction was on time and with little problems. Overall it has been an very enjoyable event.

Be sure to summarize every communication in writing point by point after each meeting as to your understanding and have them respond their agreement. Their people appear to forget easily. Not all their contractors are the best. Don't rely on their inspectors. Hire your own. We did like the floorplan and the location but we came close to walking away from the contract a few times.