Highland Homes Reviews in Houston, TX

Please please have your own inspector The labor they hire are worthless not good workmanship. They do not take pride in their work There is never a foreman in site yo check behind workers. I been in my home abouy 2 months now. Im still having problem. Had a leak in my house the first month. Poorly built. Im not satisfied about my house. I had to have highland come back and nailed down my floor board still having electrical problems present day 3/20/2019. Very very upset about my whole building experience. Never never again. I will never never refer highland homes to anyone, not even have a homeless dog live in an highland home. ... More

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

Had an awesome experience and love the home.

Home was build with good quality and my builder is very responsive and patience to any of my issues/concerns.

Just move in around 90 days and I changed 8 of ceiling light!!! Painting is bad, we just find out inside and bottom of kitchen cabinet there a lot of exposing nails. The floor of 3 out of 5 rooms are not evenly...hopefully that’s all.

Hector and Jovanny at Highland Home were friendly, knowledgeable, helpful, and very responsive to our questions and requests. They definitely made our first time building a home a great experience. Jovanny was also great at resolving many issues very quickly no matter how small or big.

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything!

Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor directly and started explaining how they don't check the warranty requests every day. Thanks, next time I wont use the warranty claim form.... Eventually they got it fixed but when I buy something brand new I expect the basic systems to function. Other issues were minor like the stair spindles being crooked, gate wouldn't close, some surfaces weren't painted that should have been. They fixed all of those but again, if I am rating quality of workmanship and materials, even a 3 is generous given our experience. Plus they need a street sweeper in the neighborhood. I understand its under construction, but they don't even try to keep the streets clean. Our cars are filthy all the time. Again, a minor annoyance, but an annoyance nonetheless. ... More

Everyone was very helpful with all questions. Thank you for making our first home buying experience so easy!

The houses are nice. However, we are still waiting on the builder for some warranty repairs to be done (they’re really busy).

Overall a builder that you can trust because of the good customer service. I recommend Highland Homes

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

For the price paid, the builder should hire painters and workers who will pay more attention to details. The materials put into the home are great, but the way in which it was thrown together is a hug disappointment. Even after the initial and final walk they, you mark and it seems the workers shake their head as though they will correct the issues and I can back to find the same things undone.

No hidden promises of misleading information.k

Highland Mortgage and Highland Builders did a outstanding job!. We completed the offer, the loan and closing in 30 days.

We really liked HH (HighlandHomes) interior design and exterior design, which led us purchase the new-construction home. Sales experience was smooth and initial interaction (prior closing) with builder was nice as well. After moving into home, we opened more than expected warranty issues in first 2 months. We feel that HH is very strong in sales, interior/exterior design, overall home building standards, however we found that workers (i.e. contracting agencies doing actual work for HH) are rushing up and producing just okay. Electric/Lighting warranty issues are repeating several times. We hope that HH enforces contracting agencies to take ownership of faulty work and produce better quality home to customers. For only these reasons, I am reducing my rating for quality of workmanship & materials from 4 to 2, and Value for the price paid from 4 to 3. Builders are very responsive to warranty issues, we are still new to the home so we are hoping that warranty issues are resolved at customer's satisfaction. For new-construction home buyers, we would *highly* recommend buying Highland Homes over other builders for the value for the price paid. HH has improved very much in interior and exterior designs in last few years. Hope this review helps to both buyers and HH. ... More

In less than a month after moving in some items failed working and even after reporting to the warranty manager no body came to fix it. Highlands needs to improve on how to handle their customers complains.

Home was delivered as promised and in excellent condition. All items we subsequently found that we wanted addresses were quickly fixed with no hassle at all. Very pleased with Highland homes.

We recently moved to a brand new valuable home with excitement but turned out to be a miserable life living inside the house from day 1. We are seeing many mice inside the brand new home from day 1. I wish Highland homes should have informed me regarding mice issue in the subdivision to give me a choice to consider to by a house or look somewhere else. If I was informed by Highland homes prior to buying a house regarding mice concern in the subdivision then I would have consider not to by this particular house but look for a house in different area. I hope someone from Highland homes will contact me to resolve this major issue. ... More

Highland home is a nice quality home but after you close it takes too much time to get other repairs completed in a timely manner. When you do a walk through take your time you cannot catch everything. Need to do a better job in closing. when you close everything should be completed not incomplete.

Best service

One of the best team of builders I have worked with.

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...