Highland Homes Reviews in Houston, TX

The price is not very transparent. A lot of promotions need to be added if you want to receive a higher quality house.

I had a wonderful experience with Highland Homes throughout my build journey. From the very beginning, Becky made an amazing first impression when I visited the model home. She was welcoming, knowledgeable, and set the tone for a positive experience. Morgan, the sales manager, was responsive and helpful with any questions I had or when I needed assistance. She made the process feel smooth and stress-free. My construction manager for the second half of my build journey, Giovanni, was professional and easy to work with. He kept everything running efficiently and communicated all updates with me in a timely manner to make sure my home was built with care and attention to detail. Overall, I couldn't be happier with my experience and highly recommend Highland Homes to anyone looking to build a new home. ... More

The sales team was great. When construction started, that’s when things went south. Our construction manager was changed after the house was started. Things that were written on the scope were not followed through correctly. We are very disappointed with the workmanship of the house. I have a working list of 27 items for warranty at this time that I need to submit. Also disappointed in the materials that were used especially using mdf products and not wood for baseboards and trim around doors. Do love the floor plan that we selected.

Our experience with Highland has been great. Manny was very helpful during the sale process and the construction manager Jonathan has been absolutely stellar both before and after closing. We are very happy with our home!

Highland homes designs some of the best homes in highland. We bought a 65 foot lot with the one story home. The design is so grand from the entry you walk down this awesome hallway into a great room that includes large kitchen, keeping, dinning and living room with 14 foot ceilings!!!! The materials and finishes are all high quality. Our project manager Charles walked us through the entire process and made sure everything was done the way it should be. Every new home will have some issues or things that may not be completed correctly. We had very little issues and mostly just cosmetic. Overall we are very happy with our house from highland homes!!! ... More

It was very easy to work with the builder’s agent, Jack L., during the planning process. He was quick to respond and consistently kept me informed about building progress. The construction manager, Bennett, was excellent — I really appreciated the weekly update emails and the site visits to review progress in person. I only wish the closing process had not felt so rushed. Overall, it was a very good experience

Unfortunately, one of the subcontractors absolutely failed in trying to resolve an ongoing issue. While it was finally resolved, it was because of my persistence, not the builder’s or the subcontractor’s efforts. This one experience was a total fail which turned an otherwise amazing homebuyer experience from all 5’s to all 4’s.

There are many cosmetic issues with the home. The painting is really poorly done and a lot of the internals look and feel cheap. We keep finding more and more things the builders messed up and it's becoming tiring to chase after them for help so we will be hiring people to come fix the issues out of our own pocket.

Good location Good sales person Did not have what told in certain issues

I had a pleasant experience purchasing the home with Virginia, she was very understanding when it came to different parts of the deal that we considered important as buyers My experience with William as a construction manager has also been pleasant, he is accommodating when it comes to ad-hoc requests The overall quality of the materials and workmanship in the home exceeds my expectations

We have been very satisfied with our first experience purchasing a Highland home. The staff is great to work with and very responsive. Never felt left out of the loop during construction. The portal is easy to use anytime we have a question or a request.

BENNETT’s and Jack provided an excellent home-building experience from start to finish. The team was professional, responsive, and transparent throughout the entire process. The quality of the work exceeded my expectations, and communication was always clear and timely. I am very satisfied with my new home and would highly recommend BENNETT’s and Jack to anyone looking for a reliable and trustworthy builder.

We had a few hiccups early on in the construction process. But, once Eric got involved everything worked smoothly. Eric is EXTREMELY good at his job and was very responsive to any and all my concerns!

I belive , it was more comfortable if give information write

Highland made our experience easy, and was the best build quality we saw in our search.

Choose Highland! You won’t be disappointed!

Communication and follow thru was missing at times. It felt like we didn't know where things were such as sprinkler system to shut down the water consumption. We've been in our new home for six weeks and some (not all) repairs are finally being taken care of. We still have an issue with the kitchen cabinet drawer broken. Design of home is nice, functionality is less than desirable. For example the kitchen does not have enough counter space or cabinets. Very tight between island and stove area.

We have been very pleased with David, our point of contact throughout the construction of our home. He was proactive and quick to address any issues or concerns we had along the way. Overall, we’re very satisfied with our new home. Also, we dealt with Manny prior to construction and he was a pleasure to work with.

Low quality materials and not clear plan picture manager doesn't know details about plan hights and all, felt very bad experience after spending 500k, nobody comes for proper service after moving and payment completed

The house is very nice. Every person I’ve worked with was a wonderful. I feel like there was some things that were too rushed through and was some visible. When I asked for something to be done, though, everyone listened and explained the situation and took care of what I needed.

I bought a Highland home because of their wonderful reputation however, I was disappointed in the quality of work and the oversight. While I love the home itself there were many issues during construction and after. The finishes of the house are poorly done and it feels like cheap labor was used just to complete the job. I thought Highland was known for great customer service however, was disappointed in being brushed off by the construction manager. If you choose to buy a home with Highland, you need to keep a close eye on every single detail and make sure you bring it to the attention before closing. ... More

From touring the model homes through the sales process and closing we had a really great experience.

Dear Highland Homes Team, I am writing to share my overall experience with the Highland Homes building process, from initial sales through to closing. As experienced homebuyers, my family and I were eager to embark on this journey, but it proved to be a mix of challenges and positives. The process highlighted varying levels of service across different stages, which I’ll detail below. Ultimately, while some aspects fell short, others exceeded our expectations, leading to a completed home we’re proud of. The sales phase was unfortunately the most disappointing part of our experience, primarily due to our interactions with Kelly. She was consistently non-responsive to emails, often taking days or weeks to reply, if at all. Verbally, her information was inaccurate, and she frequently contradicted her own statements in follow-up emails regarding the sales process. This lack of consistency eroded any confidence we had in her guidance, making the initial steps feel chaotic and unreliable. In contrast, the contracting and construction phases were handled exceptionally well by Jonathan, who restored our faith in the process. He was highly responsive to emails, texts, and phone calls, addressing every concern promptly and thoroughly. Jonathan invested significant time sitting down with us to ensure all specific details were accurately captured and implemented. His respectful and understanding approach in every customer service interaction made him the standout highlight of our Highland Homes experience, and we would wholeheartedly recommend him to others. Financing and closing were smooth and efficient, thanks to Nancy’s outstanding support. She excelled in communication, providing timely and clear updates throughout. Her accuracy with data and documentation gave us peace of mind during these critical final stages. We appreciated her professionalism and would be happy to work with her again on any future endeavors. In summary, our Highland Homes journey had its ups and downs, but the dedication of team members like Jonathan and Nancy made a significant difference. To rate the key individuals: Kelly receives one star for her poor performance, Jonathan earns five stars for his exemplary service, and Nancy gets four stars for her reliable assistance. We hope this feedback helps improve the process for future buyers. ... More

Excellent experience! We are very happy with our decision to purchase a Highland home. Not only with the purchasing process, but also the ongoing attention Highland provides to their buyers. . If you're in the market and having to choose a builder, you will not be disappointed when choosing Highland.

We are delighted with our new home and the quality of service provided by Highland Homes. A special thank you to David, our building engineer. His extensive knowledge, attention to detail, and unwavering commitment ensured the construction process was seamless and completed ahead of schedule. His prompt, transparent communication made the entire experience incredibly easy and stress-free. We also want to express our gratitude to Kelly. Her understanding and proactive assistance were invaluable throughout the entire home-buying journey. We highly recommend working with Highland Homes!