Highland Homes Reviews in Houston, TX

David was such a great and responsive project manager from the beginning of structural selections to the closing walkthrough appointments. He explained everything thoroughly at our appointments and during the final walkthrough the house. He was able to send extra pictures and videos of our house throughout the phases and super flexible with our out-of-state schedule. He was very friendly and easy to work with by communicating through text/phone calls. David addressed all of our concerns and requests after we closed. He has been a pleasure to work with and we would highly recommend Highland Homes! ... More

They do not respond to customer complaints! My house had several issues, plumbing( leaking pipes, grout cracks in shower, and around primary tub, they damaged my guest tub and tried to patch it up thinking that I would not notice. Drywall unleveled through out the house, driveway damaged, gate handle bent, kitchen cabinet under stove does not open. Kitchen and bathroom cabinets damaged!!! Several windows damaged, sensors fell off the windows. I could go on but I am so frustrated. All of this is as before I closed. They were supposed to fix the items. Kept getting the run around from the project manager!!! Lies basically!!! We will take care of it. Set up a several dates for availability and no response! Only when they want to be available? The is no miscommunication, just lack of accountability from the builder. Yesterday my family member was at the house all day and only the grout guy showed up. The cabinet, paint, tub guy to fix the tub…concrete guy for the driveway. It’s been two months. I just made the first payment on a lemon! I have made several complaints. Meanwhile, they are throwing up houses in the neighborhood. ... More

We recently built our new home with Highland Homes and couldn’t be happier with the entire process. From start to finish, both our sales representative and our builder went above and beyond to accommodate every modification we needed for our child in a wheelchair. Nothing about our home feels cookie cutter, which was extremely important to us. The team’s responsiveness and attention to our unique needs was truly unmatched. We highly recommend Highland Homes to anyone looking for a personalized and caring home-building experience!

Harrison was an amazing construction manager! And Brad was an amazing helper in the process as well! They are both amazing at their jobs and overall just great people! I loved my experience it was well worth it!

My wife and I are absolutely delighted with how everything unfolded. The entire process was made seamless and enjoyable, thanks to Jon's assistance. We would like to express our sincere appreciation to the entire team for their individual contributions to making our dream home a reality. We wholeheartedly recommend Highland Homes as a premier choice.

We had such a great experience with Highland Homes! The whole homebuying process was smooth, and our builder, David, was amazing—super responsive and really easy to work with. We’d definitely recommend Highland Homes and David to anyone looking for a new home!

We are very happy to have purchased this home from Highland Homes. Many thanks to Manny and David!!! They are the true heroes! They explained everything from A-Z. Our walk throughs with David were amazing. We never felt overwhelmed. David answered all of our questions, even to this day he is still assisting us and we are eternally grateful. David grabs the bull by the horns and gets the job done. We can never say thank you enough! We never in a million years would think we would have found the perfect home for our family but we did. Plan 218 is PERFECT! We must have looked at well over 50 models from various home builders but once we walked into plan 218, we knew we found our forever home. We were ready to sign on the spot once we saw the home. David was instrumental in ensuring our trust with Highland Homes. We will no doubt recommend to anyone looking to purchase a new home to seek out Highland Homes. Did I mention how grateful we are to David? That very specific individual represents Highland Homes in the best way possible. We will no doubt buy another home one day and ensure David assists us again. That's how serious we are about David and our trust with Highland Homes. We are once again very grateful for this opportunity and express our sincere gratitude. Thank you! ... More

I had an amazing experience with purchasing my new home. Terrence was very helpful from the beginning of this process until the end. He was also very supportive and accommodating to make this experience as easy as possible. Eddye was also amazing. He is very responsive and reliable whenever I called and had questions or concerns. I’m really grateful to have worked with them both.

Our Highland home buying experience was great. The highland team was easy to work with and our builder Jack was awesome.

We decided on Highland homes because our relator Aaron, he sold us on highland homes. Then the sales person, Adam was on point with his expertise and knowledge. We had the best project manager and he truly made our experience top notch. He was responsive and continues to be responsive with any questions we have. He listened to our questions and concerns and was always proactive with any challenges. The project manager can make or break your experience and I wish everyone could experience having someone like Jovanny on their team through the building process.

It was a very smooth process. No delays or issues. Very easy company to work with.

From our first meeting with Jay, we felt like part of the family. He patiently answered our many questions and went above and beyond to make our home buying experience great! Jovanny also made us feel like close family. He is always friendly and quick to respond to our questions and needs. We have been recommending Highland to everyone!

After having two other homes built in different states by different builders, our experience with Highland has, by far, been the best. Working with Brandon has been a dream as he has been super responsive and very on top of taking care of our issues. We are most grateful and will definitely recommend Highland to everyone looking for a new home!

Charles has been very helpful and responsive to each issue that has needed attention. Highland Homes builds a quality product.

High quality workmanship, good response from sales representatives, Project Manager was exceptional, loved the Architecture. Negatives were that 3 of the 6 bathrooms were in the first 300 sq ft of house and many interior doors were too narrow. Great service and fast response time after closing to fix a few small repair items. Overall great experience.

The building process was very smooth and seamless. Jonathan, the Highland construction manager was outstanding! He was very responsive, professional and detailed-oriented from start to finish. Even though we lived in Virginia during the building process, he made sure to give us regular updates so we never felt out of touch with the process. He kept the project on track, solved issues quickly and delivered a beautiful home exactly as we envisioned it. I highly recommend!!

i built my home & picked all finishes from start to finish, sales team was great, very helpful over & over , project manager was on top of his game , design team was very well organized & helpful with picking choices for my home . great experience all around .

From Sales to Loan Officer to Construction Manager each individual made you feel like you was a part of a family. Every single person made sure they met my family needs in the process buying and building our forever home. They comforted our fears in this process and they made sure the quality of their services was top tier. With the quality of each individual person customer service they provided a little piece of heaven on earth for us.

My overall homebuying experience with Highland Homes was exceptional. Beyond their commitment to quality workmanship and materials, and their consistent trustworthiness, we were particularly impressed by their responsiveness, especially in accommodating unforeseen challenges like inspection delays. They truly went above and beyond to ensure a smooth process and great value for the price paid, earning our highest recommendation. Special shout out to Kelly R from sales who helped answer all our questions and David B our construction manager who made the experience smoother. From the inspection phase through addressing subsequent call-outs, David demonstrated exceptional professionalism and a remarkable depth of knowledge. He was instrumental in swiftly resolving any issues that arose, showcasing a clear 'bias for action' that truly sets him apart. His proactive approach and dedication ensured a positive and reassuring experience for us even when facing unexpected challenges. We are incredibly grateful for his expertise and commitment throughout the entire process ... More

We were very impressed with the overall purchase process. Glenn and Jim made it very easy for us. Although there was a struggle with getting power to the section, they both ensure d we were well taken care of. We love over new home. We got a product that is much better than we expected. Thank you Highland Homes.

Our construction manager Brandon has really exceeded expectations with his responsiveness before, during, and after move in. He continues to lake sure that we have all of our concerns addressed quickly and professionally! Great job Brandon! We love our new home!

The quality with certain items around the house were not up to par. Who ever does quality control needs to be fired. I had a lot of things I pointed out during the build process that needed to be fixed. Blue taped it all during walk thru's with my construction manager. I was told they would be fixed. Some were but they were only the small quick fix items. My kitchen was never fixed. Drawers, cabinets are misaligned. Trim pieces were damaged and not replaced. Now after closing the cabinet company got called out to fix my issues. Now I have more issues as the workers did a horrible job and a incomplete job. After moving in had to have high land homes have a drywall guy come fix some drywall that I found the not have a straight seen at two walls. Again this all comes down to quality control and the guy that also does it , is terrible at their job. Also whoever passes the home for inspection is also terrible. I'm glad I hired a third party inspector. If I didn't hire one, my a/c duct work would not be properly secured and there would be finger jointed wood boards in the attic in spots that your not allowed to use finger jointed boards. Sales was great. Closing was great. The build process was a nightmare, horrible. Was told one thing and another thing happened. If high land homes upper management wants to contact me I have no problem with that. ... More

My Wife and I have been home shopping for YEARS. We ultimately decided that getting a home to our standards just wasn't attainable so we agreed to be renters still (shame on Blackstone). Anyway, my brother (realtor) found a gem from Highland Homes. Not only did the home sing to us but given the in-house financing, we were able to afford it. What really set it apart though was HH's builder, David. He was attentive, went out of his way for us, and never made any request/inquiry seem small. If it matters to us, it matters to him. He's given us peace of mind knowing he'll do whatever it takes to make us satisfied and happy homebuyers. Given how exorbitant prices are getting, it seems like most homebuilders are just happy for a property to close and move on to the next. ... More

When we started our process with Highland Homes we had some rough hurdles. We eventually got reassigned to Jack and have had an amazing and smooth process. He continues to go above and beyond and we’ve had an incredible experience because of him. Thank you Jack for allowing us to have an amazing experience and for always going the extra mile, it truly makes a difference and we feel very lucky to get to work with you!

Unfortunately, we had to wait over a year for construction of our home to be completed due to no power to our subdivision. Highland helped accommodate us for the delay and there were benefits in checking construction status each week in- person. Without the delay in construction we would have given 5 star rating. We are very happy with our new home.