Highland Homes Reviews in Houston, TX

Buying our home with Highland Homes was an outstanding experience from start to finish. The team was professional, responsive, and truly cared about every detail. The quality of the construction, design options, and overall process exceeded our expectations. We felt supported every step of the way and are thrilled with our beautiful new home. Highly recommend Highland Homes to anyone looking for a smooth and satisfying home-buying journey! Thank you to Hector and Devin...WELL DONE!!!!

Thoroughly walk through every single nook and cranny of your house as the walk through they push so fast as if they know things are missed. I have mortar missing at the top of my brick that connects to the roof that the builder should have caught not me. I find it very difficult to understand how the house next to me doesn’t have that issue but mine does and they use the same contractors. They don’t do caulking after you sign off on the house. Electrical voltage issues with the doorbells are a known issue and they are aware but not giving grade a transformers to fix the issue where it seems to be a monthly problem and it’s only been two and half months in the home. Make sure the wood is nailed down properly if you have upstairs otherwise you’ll be screwed. Not sure why so many issues that I have to call out if the project manager and his boss should be doing a detailed walk through before you do as they inform you. I wanted to love this house and used this builder because I thought they were better at everything compared to my previous builder but sad to say my previous house seems like it was built with better quality materials. I shouldn’t be able to sit in the master toilet and hear in the room next to me let alone have a conversation with the person in that room that can be heard clearly through the walls. A crack found on my secondary bathroom tile and it was pointed out for replacement of the tile instead they sent someone to put some paint or material that’s cheap on it that came up within 3 weeks of it being put down. The flood lights don’t get them, they are cheap for the price you pay you can get better quality getting a ring one on your own. I have to hire pest control to get rid of wasps that got in my attic/ roof of the house due to missing mortar in the front and sides of my house that connects to the wood because it was left open which I had to seal the front however cannot do the rest of the house as it requires a large ladder so now after being here 2 and a half months I have to come out of pocket to fix. Do better if you claim to be America’s best builder. I hope you rectify the issues with the doorbells and the mortar missing around the top of the house. Outside of this the house looks nice however with small mortar missing around the top of the house I’m nervous what the house will look and feel like in 2-5 years. Proceed with caution and if you can make sure you and your realtor come out every week to do a detailed walk through. I did but didn’t have the realtor do it and pointed out what I could when I wasn’t rushed by them talking nice and educating but moving swiftly ends up in lack of love for what you pay an arm / leg for when it’s not fixed within the first year. If I damage it I can see not fixing but how do you damage brick lol. ... More

We were very impressed from the first day we met the sales agent, Hector to when we finally closed the deal. During the project execution phase, the project manager, Devin was always keeping us informed on the progress and always ready to listen to any issues or clarifications we had. The mortgage approval process we did through highland lending company was also a good experience, We were able to close as planned with no issues.

Boyd and Jimmy did what they promised to do to make buying from Highland trustworthy! I Love my new home!

Virginia and William are professional and helpful. HH address our concerns and issues in times with good quality.

I encountered several issues with my experience but most were resolved within a reasonable amount of time.

From start to finish, our journey with Highland Homes was nothing short of incredible. As first time building an home and the first family on the block we couldn’t have asked for a better team. Every single person involved made us feel like a priority, and the results speak for themselves. We absolutely love our home and are so thankful we chose Highland! Our amazing realtor, Katelyn, took every hope, concern, and question to heart. She was knowledgeable, patient, and truly had our best interests in mind, making the entire process feel personal and exciting. Megan, our Highland sales rep, guided us with transparency, care, and an uplifting spirit that made each decision feel easy and right. Her kindness and consistency meant the world to us during such a big life moment. Dalton, our construction manager, brought our dream home to life. He was always responsive, detail-oriented, and committed to delivering a high-quality build. His pride in his work and constant communication gave us peace of mind every step of the way. We’re proud to say we were the first to move onto our street and even prouder that it was Highland Homes that built our future. If you’re looking for a team that leads with integrity, excellence, and heart, this is it. Five stars don’t begin to cover how grateful we truly are. ... More

I do highly recommend Highland Homes at Brookewater. The team of professionals here are friendly, knowledgeable, and customer service oriented. It seemed to me that they were always available if you had any concerns or issues.

Only in my Home for 2 months. Overall no issues as of today. Pretty Good Service

Brad and Harrison were outstanding. Professional, knowledgeable, honest and genuinely care.

From the time Karen was introduced to Tony, our Highland sales counselor, all the way through our home buying process we had a fantastic experience! He was both very personal as well as professional in all his dealings with us, communicating in a timely and thorough manner. Later, when our house went under construction we began working with Jack, our construction manager. He was an excellent communicator utilizing e-mails, texts, and phone calls to update us on progress and address any questions or concerns we had. This was especially helpful to us as we were living in another state during construction. We felt like Jack was genuinely concerned with our desires related to our house and was willing to go above and beyond to make sure we ended up with a house we were thrilled with. Without reservation we have and will continue to recommend Tony and Jack to our family and friends! ... More

GayLynne and Mike made the whole buying and building experience smooth and enjoyable. They were easy to work with and accommodating to our needs.

Highland Homes is an exceptional builder with amazing people. Their entire team embodies integrity and excellence, providing an outstanding, white-glove service. If you’re considering buying a home in Rosenberg or the surrounding areas, I wholeheartedly recommend Highland Homes. Traci is hands down one of the most genuine, hardworking, and caring people I have ever met. Throughout this process, I never felt like just another sale. She worked closely with me and my lender, always ensuring we found solutions that worked for my situation. I truly can’t say enough about her. I’m incredibly grateful I met her and that I chose Highland Homes. I would be remiss if I didn’t mention Chris and Terres. Chris, the construction manager, has been exceptional. He was proactive and communicative throughout the entire process, keeping me updated at every stage, addressing any concerns promptly, and ensuring everything was completed to the highest standard. Terres, the manager, went above and beyond to assist me after an unexpected situation following closing. Without hesitation, he stepped in to ensure I was taken care of, alongside Chris and Traci. Their kindness, professionalism, and willingness to go the extra mile left me speechless. I can’t recommend Highland Homes enough. They are the true definition of "How Trust is Built," and I can say without a doubt that they embody it. Reach out to Traci and let her know I sent you — you won’t be disappointed! ... More

I'll let the stars included in the review do the talking. Overall, great experience in terms of working with the team. Love the people that helped us along the way and continue to help us.

How common is Jonathan for a name? Prior construction supervisor normalizes and minimizes complaints, (chipped bricks/defaced bricks are normal, there are plenty of leftover bricks, sub-contractors should have installed those "perfect ones", "normal for stairs to squeak" inspite of adding more screws on stair steps, guy who supposedly repaired the squeaks would pass for principal danseur as he carefully descended down the stairs to minimize the squeaks, he is a little bit stocky with matching attitude lol, he could only blame the framer for the squeaks, uneven wood stain application, rough door jams, uneven flashing, uneven sodding, construction manager does not check work of individual sub-contractors, how do you miss a window on the third bathroom (upstairs). Blame game among subcontractors, lackluster painting subcontractors (a lot smudge bricks that needed to be changed after closing. Construction manager prohibited use of flashlights to check on imperfections during walk throughs. buyer should be offered to upgrade sidings to brick or stucco instead of hardies, builder should have flexibility regarding orientation, right swing or left swing, driveway ended up directly across the opposite driveway. all showers areas should be recessed. there was a rush to close on a house despite multiplicity of items that needed to be done, closing was done and no window in the bathroom, how? Construction supervisor asked for 5 stars lol, his efforts are not worth for 5 stars, at the same he brags about his texas A&M school, and he got "promoted" or just transferred, woooow. don't worry this will not go online to make him famous. Same plan, same builder, different prices in different communities, different level of standard features in each community should be conveyed to multiple layers of subcontractors. building the same plan in the same community, different placement of vents/exhaust, not sure if the architect/engineer drew it differently lol, some items needed to be discussed during pre-construction meeting. so much inconvenience imposed on the buyer waiting for repairmen, are you gonna give me a pergola, epoxy garage floor, skylight or hotel stay for free while repair work is being done? ... More

My home buying experience with Highland Homes was a very pleasant one. Sandra, Dalton, Gwen and the entire Highland team were a pleasure to work with. I recommend Highland to anyone looking for a new home.

Buying from highland homes was the best decision I ever made, they were not pushy trying to sell me a home I came to them and they were phenomenal with the whole buying process, I just keep getting compliments on the house thank you so much highland homes!

We had great experience with the Highland home sales person towards closing and with the walkthrough with the construction manager. The staff has been responsive and helpful in taking care of any issues that came up. We have bought homes in the past but but we would rate our experience with Highland Homes too notch!

Each person involved in this process was kind, helpful, knowledgeable. My overall experience was excellent, This is my second Highland home.

highland is great builder, friendly sale's person and trustworthy staffs.

Home buying experience was great with Highland. Expected a little more quality but overall, I'm satisfied.

From start to finish the whole process was a wonderful experience. I love my new home

We had bad experience with Highland builder. It seemed that they don’t care much about quality of workmanship. A lot of issues were found before and after moving in. Very slow progress when resolved an issue. Satisfaction still not meet for some issues such as lot of stains on driveways and garage, front and backyard weren’t level properly, damage and lack of grass for yards, outside walls and entryway has lot of pant and grout spills

The entire team - Troy, Pedro and Dakota, are very helpful and responsive. It was a pleasure working with them.

I wish I had good things to say about my home. I was incredibly invested, spent quite literally hundreds of hours doing research, reading contracts, working with my builder on the home, and trying to build relationships with the Highland team. I've never felt like my partner in any project put forward so little effort as Highland did across the board. I was talked down to by my sales person, ignored by my design center specialist, and lied to by my construction manager. On top of all of that, once I left reviews and messages for management, I never got a call back to address any concerns I had. What a waste of money and time, I would never recommend Highland to anyone. ... More