Highland Homes Reviews in San Antonio, TX

Overall, a great buying experience. There are still a few cosmetic issues to be addressed (paint touch-ups, a door handle replacement and a couple others) but after reaching out and sending a detailed list, they have scheduled a day to deal with them. The neighborhood is great and we love it so far after a month or so. I would definitely recommend but I would also be vigilant about following up on any issues.

Great costumer service and designs. We love our home!!

The loan dept was amazing

Greg and Teri are excellent individuals to work with. A special shutout to Greg! Throughout the process he kept me informed of the progress and any issues therein. He is very accountable and was always responsive to any issues I've had throughout the process. Thank you for all the help!

Excellent experience. The sales staff was extremely professional working with us through the entire process. The site superintendent took "personal pride" in the build out of our new home, working with the contractors insuring everything was correct. Having built a previous home with a different builder, I cannot speak highly enough of our experience with Highlands Homes.

Easy to work with. Builder Dave was great.

Responsiveness to work orders is poor.

Received a quality house that is better than others.

Built fast but with quality in mind

Highland Homes was open and honest throughout our entire home purchasing and construction process. Their support even after our closing date had been outstanding.

Do not close without having your punch list addressed and completed. I was trusting that the punch list items would be addressed in a timely manner after closing and that was far from the case. I have emailed Highland Homes and have received no response to my issues. I am at the point where I am willing to pay out of pocket to fix my new home, Sad state of affairs.

Do not purchase a home without the actual homebuyer approving the overall process and closing.

Still waiting for a microwave trim piece, paint kit that was promised, and proof of purchase for appliances so we can get a warranty item taken care of. Going on three months now to resolve these issues !!!

We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets.

Craig has been great correcting any issues.

Highland Homes is first among not so many equals. My delay in responding is that due to the pandemic there are painting touch ups and a few other things which will be accomplished soon. The delays been at our request.

This was our second purchase with Highland Homes, because we were so happy with our first one. From the day we expressed interest in a home site to the day we closed (and beyond), the entire Highland team was absolutely amazing! Our Sales Consultant followed up with questions and reminders in a timely manner. She also reached out several times to make sure that our lender wasn’t waiting on anything from her or if she could provide any further documentation. Our Building Foreman was also very responsive, providing progress updates regularly and answering questions in detail to help us understand every step of the construction process. He was very attentive to detail and was on a mission to make sure we were as satisfied as possible with our new home. He was always happy to make sure subcontractors corrected any installations that we weren’t happy with to make sure they were 100% correct. Both were always professional and friendly! Couldn’t have asked for a better home building experience! ... More

We would buy/build with Highland again without a doubt. Our salesperson was responsive, thoughtful, and advocated for our needs. The builder, again, super thoughtful, addressed items - some before we could even think of them - and we felt his pride in the home. We did buy the model, so it had a lot of upgrades, but also very practical and thoughtful items like the built in spice rack on the pantry door. We love our house. The thoughtful floor plan, the flow, the neighborhood, the oaks, the beautiful landscaping.

Customer service exceptional and quality of finished product amazing.

It was my best experience

Laurie and Brody make a great team to work with when purchasing a new home. Both of them were extremely responsive during the build and quickly looked into and answered any questions we had. We highly recommend them and Highland Homes!

Lindsey was soooo wonderful to us. She was always willing to help answer anything we needed and if she didn’t know the answer she immediately work to find it out for us.

But because of the home being built so quickly, there were many things that were overlooked. Our two main upgrades (Lot size & master shower) were not completed to our liking and we are still resolving these issues. Also the sprinkler system was set up prior to moving in and it was set to run three times a day, every day and our first water bill was almost $900. It would have been nice to know that issue before moving in. Very frustrating!

I have owned many new homes from different builders and this has been the one with the worst quality of build.

Great so far and I'm sure it will continue to be