Highland Homes Reviews in San Antonio, TX

This was our second Highland Home. Planning on it being our last, the initial experience was good, but went down hill with a temporary showroom and lack luster selection. Then our Construction Manager was out sick from just after foundation pour till a month before closing. Never the less they kept building, we would walk through on weekends and notice that there was work going on but under no real supervision. Needless to say there were issues but luckily I contracted a home inspector. We wish people were honest and trustworthy but at the end of the day I don’t know what I’m looking at and it’s a lot of money we are paying for to have second rate contractors while being charged at a level of licensed contractors. As we got closer to closing we come and find out that we requested matching hutch and they didn’t submit the request in time so we didn’t get what we originally agreed to and are stuck with someone else’s mistake of being overwhelmed with paperwork and fill other people jobs. Currently going through the house getting ready to submit repairs orders just having to deal with this can be overwhelming. It the back and forth with them trying to get it done the cheapest possible way. ... More

We contracted on our home in October 2020 and did not close until February 2022. There were many delays from our foundation being poured incorrectly that halted the progress on our home. We paid a premium up charge for painted brick only to have crooked unlevel bricks installed throughout the exterior. We had upgraded carpet that was installed prior to the finish out of the home that was not protected and allowed workers to walk throughout home leaving muddy boot prints. Our closing date changed 11 times from September 2021. We had 5 closing date changes in January 2022 alone. The day we closed on the home there was trash all throughout the yard and had to ask multiple times to have it cleaned up. We are still finding nails and razors in our yard. We closed with about 20 items incomplete on our affidavit and are still waiting to have the last remaining items remedied almost 3 months later. Our warranty list of items after move in is quite long from improperly installed frameless shower to damaged doors. The builder seems to be dragging their feet with most of these items and we have not received the quality and service you would expect from a builder when you purchase a 600k plus home with what is supposed to be a premium builder that prides themselves over customer service. ... More

Workmanship in different communities are not the same as other communities also the customer service. Highland Homes should have same standards in all of their communities. Would not purchase another Highland Home.

The main issue is Insulation in the house, there is no privacy. I can hear the conversation happening in the living room in my Master bedroom and vice versa. We also hear the highway traffic in our master bedroom. There are some minor things where we see that builder has tried to save money, it's not worth it. I am not sure if I will recommend highland homes to anyone.

I was offered no sit down meeting with Construction Mgr to identify specific requests. Construction Mgr clearly didn't stay on top of workers. It was a lot of measure 1x, cut 3 or 4 times, increasing time and reducing quality. Had to force replacement of roof. BSG is the worst sub contractor, don't let them touch your house, they filled mine with holes because of poor communication with construction mgr and they also did shoddy work. Get a 3rd party. Exterior vents were taped on and open to pests. Ensure you get a 3rd party inspector for all aspects of the house prior to closing so they catch all boo boos. For the price, a lot of what is installed, if you didn't upgrade is low quality, the shingles especially. The appliances are wonderful. You really have to watch these folks, they'll try to get away with anything they can. I had less stress with Meritage and paid half as much. I guess I paid for the neighborhood. Construction Mgr promised to address punch list items within 90 days of closing; he never returned. He left the community, when I reached out he said submit it under warranty. Warranty responded quickly on 2 items, but their contractors are hit and miss. Not impressed. ... More

The workmanship is absolutely terrible. The subcontractors that actually build this houses don't care about what they are doing. There is trash everywhere. Beer bottles galore. One trade builds something and the next trade breaks or damages it. It's your average built house. They could do better.

Highland Homes may have built it’s better reputation in the early 2000’s for innovative, functional and almost high end quality materials. But in the recent years it’s quality and workmanship seems to be faltering. It’s been 86 days in our new house and there are already numerous issues of workmanship and quality of products installed. Had it not been with the construction manager and sales agent. I would rated it 1 star.

We closed on our house with an affidavit for needed repairs/home finishings. We assumed it'd be done withing 14 days. We're over 2 months in and all of the repairs are still not complete. We've had to take multiple days off work to accommodate contractors, etc.! We had a third party contractor show up at our house to serve us a hand written "notice" that they haven't been paid by Highland and plan to take action. I met the guy while he was building the deck before we purchased the home. It's not my first pick of people to have showing up in the evening angry with my 15 month old in the house. We bought in a gated community with one of the "top home builders" and paid over market value. I really feel like Highland is a joke and focused on selling "projected builds" while the housing bubble is still high to yield profit. They're getting ahead of themselves and selling more than they can build/supply to take advantage of the market. If I could do it again, I'd go with Perry. ... More

I have owned many new homes from different builders and this has been the one with the worst quality of build.

We closed almost two months ago and they are still working on our house. I feel the work has been sloppy and not well done. It looks like I am fixing a used home instead of moving into a new home! I would not buy from them again! My mistake was closing before the house was completely finished!!! The price we paid does not reflect the quality of the home. We are very disappointed!

While our Highland Home looks nice from the outside, it has been one frustration after another assuming ownership of this house. From failed promises to install a barrier wall that resulted in a vandal driving through our front yard (in a gated community, no less) resulting in hundreds of dollars of additional watering fees due to re-sodding, to HVAC duct work coming apart in the attic, to many other small to large issues, this has not been the experience described to us as we selected this builder and community. Perhaps ours is a unique case, but it doesn't feel that way when we speak to others in our neighborhood. Disappointing, because we were looking forward to moving into this house and it has been anything but enjoyable. ... More

Very unsatisfied with the responsiveness of our contractor at Veramendi location. Many of the same issues were brought up multiple times with clear communication on our end regarding quality of workmanship and incomplete work. The contractor would make excuses and often times would not even be aware that the various tradesmen never showed up to complete work. Disappointed to see on our final walkthrough that several of these issues still remained unresolved. Weeks after moving in we are still trying to complete the list and take time off from our busy schedules to be available for the work to be completed or re-done correctly. Frustrating. ... More

I closed and moved in before all items on the punch out list were completed and responsiveness to my issues took a very long time to coordinate and finish.

We specifically told the Highland Home Representatives, unlike others we were in no rush for the home but rather wanted quality work and material used in the process verses speed in trying to move into the home. What we got was very poor quality work that required us to bring in a third party inspector and maintain a detailed list of issues that required no less than four internal inspections by us and continueing to maintain and demand the list be addressed in order to get through the buying process. You have zero quality control in your process and only look to push the home out in hopes of the naive buyer just taking the home. A perfect example was that we were told to come do a final orientation/inspection only to find that insulation was missing throughout the ceiling and so many other deficiencies that I had to call the Highland representative to ask her to come to the home so I could show her the pages of quality issues with home that they were pushing us to close on. It was also very clear that steps were performed out of place, which caused additional delays and costs to your companies. Blame it on the sub's is a common statement, yet these subs were hired by your company and no-one validated or inspected their work. Only because our insistence, did these issues get addressed. This required me to assign one of my employees to site in the home and ensure that the issues were validated as completed, given the lack of confidence at this point in the building process. Keep in mind, I made it clear we wanted a quality product and was willing to except delays (given we were in the middle of the Pandemic), yet we were pushed to accept a sub-par home for half a million dollars. We finally got things done correctly but it required way to much effort on our part in the building process, and surely would not lead us to recommend your company to any others. Your company lacks defined processes and a real quality control system. I own a company that does work for the Government, and use a detailed quality control system on the services we provide. Your company desperately needs a formal Quality Control Process, that is outside that of the superintendent, who appears to be overwhelmed. My hope is that you gain some insight into your process with real feedback, but I believe you will just continue your existing ways, which can only survive in times when competition does not really exist. You need a real Quality Control System that tracks and reports on all work performed. Good Luck ... More

The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes.

Poor painting. Back yard has a river running through it. Poor quality of tile. No attention to detail.

The more time I spend here the more issues I find with the home. It is quite obvious that the builders go as fast as possible without attention to detail, resulting in imperfections throughout the home. One issue for example is that I find dried up paint on the carpet or flooring throughout the entire home. I have been slowly trying to fix this but it's an issue that shouldn't be there in the first place.

I have been in my new home for 2 months and there are still MANY repairs that need to be made that were not done before we closed. But since we are in the home now, they are "warranty" issues. I did not have a working oven for a month because they electricity wasn't connected. I have had a mason come out 3 different times and I still have a hole in the wall outside. I have tiling, cabinet, sheetrock, and paint issues. There are walls that I'm sure are supposed to line up, that don't. I don't know how many appointments I have had for trades to come here to make repairs and there is very little that has changed. I work from home. To have people in and out of your home making noises disrupts my work. I went to 3 different Highland Models just to see how they look in comparison to my home and it just made me angry. They don't care about the owners once they are in the home. They are off to sell the next house. If we didn't constantly reach out, I honestly don't think anything would get done. I even had one of the trades tell me my complaint about a wall switch was petty when they came to make the repair. Needless to say, it didn't get done. I could seriously go on, but I feel like its pointless. It is really exhausting. I would NOT recommend Highland Homes to anyone. As soon as you ask about making a change to something since they have so much to do, they are quick to tell you it wont be covered by warranty. I know they had a good reputation at one time but I think those times have passed. ... More

whew. here we go. We moved into a new build home by Highland Homes in August 2020 and have found so many issues with build quality of the home, as well as drainage issues on the land. Land/ Property: Drainage issue was brought up during construction in March/ April and was not assessed until we threatened to pull out of home purchase in August. This is still ongoing even through October 2020. Have had 2-3 development managers come out and discuss adjustments, a few fixes have been made to little or no avail, but it should have been discussed/ adjustments made to the property back when we brought it to their attention months prior. Home: We have had doorknobs (front and back doors) completely fall off multiple times. I had the builder adjust twice and still has fallen more. these will be noted soon and hopefully completely replaced. Painters have needed 2-3 trips to get to where we are now, and more trips are still needed to complete their jobs. The AC thermostats did not work and needed to be replaced, the alarm circuit did not work and required adjustments, the digital locks were not tracked and it took a few discussions by BSG and builder to find out who is responsible for install of those. The skybell doorbell also needed replaced. The oven vent was installed incorrectly and needed to be replaced. Multiple trim boards were bowed out. We just discovered when it got cold that the Heating in the HVAC is not working. 2 closets did not even get all of the storage/shelving that was supposed to be added. One had no storage/shelving at all. Builder only discovered after we went into another same-plan home. Landscaping: Landscapers planted 16 plants which would grow to be gigantic bushes in a garden which shouldnt have had 3 or 4 max. When i asked about it, i was told they were weeds... even after providing photos from when they were planted by landscapers. Eventually they did come out and replace. but had to go back and forth between builder and landscapers to identify what was even planted. Conclusion: I have moved into 3 or 4 new-construction homes, and this one has had more problems than any of those COMBINED. If my family wasnt already in process of having their home built by Highland, i would never refer them. All of the individuals i have worked with have been nice and very accommodating, the followthrough is what has been severely lacking though. I honeslty have felt that every single week we have 2-3 new issues to add to our 90-day warranty fix list. I havent included a single one of those (30+) issues in this review. Overall, I do not recommend this builder. ... More

Builder rushed to complete the house for closing and failed. Promise to fix discrepancies and two months in we are still dealing with the initial issues. Very disappointed for the amount of money we paid.

This is the first home we have ever built. The process was less stressful than others warned us it would be. Highland Homes finished the house ahead of schedule, however not everything was complete. After walking through the house with the construction manager, we had developed a list of issues that needed to be finished. The construction manager signed a contract to have the issues completed within 14 days. It has now been 7 weeks and only half the original list is complete and we have made a completely new list of issues we have noticed. We were also told in writing we would have traditional mailboxes and Highland did build them. Apparently they did not have approval from the USPS which wanted community style cluster mailboxes for the 19 homes being built. USPS has refused to deliver our mail for 7 weeks now because of it. We have to drive 20 minutes each direction to the post office to wait in line for another 20 minutes to receive our mail. Highland has stopped updating on this issue or any of the problems with our new home. ... More

Very difficult process working with Highland. Both closing and builder repairs have been a bad experience - based largely on promises from Highland that they inevitably break (sometimes almost immediately). Setting up closing went well, but the morning of closing I was told the home wasn’t actually finished. I should have seen this big red flag. I went back and forth for a few hours trying to get them to delay the closing for their failure to complete the home on time - but I was promised that everything would be completed within 48 hours of closing. Based on the relatively short list of remaining items they were willing to admit to, I gave them the benefit of the doubt and closed. Mistake on my part - do NOT close with Highland until you are fully satisfied with the condition of your home! Getting them to finish everything else after they have your money is like pulling teeth. Once we finally arrived at the home, we were immediately shocked to see the walls were not painted with the color and quality of paint that was listed in our spec sheet. When we pointed this out to the builder representative, he just didn’t believe us and promised us that the paint was the right color and quality. Clearly, to anyone experienced with interior paint, you can tell from the feel that the paint is not correct. And it should be obvious to anyone that the color is wrong. He promised he would look into it anyway, and he has failed to follow-up after 2+ months. There has been a similar trend with many other items in the home (faulty dishwasher, grout repair n the master bath, replacing a piece of damaged ceiling where a can light was drilled in the wrong location, installing missing pieces of trim, repairing damage to the marble countertops, adjustments to cabinets and drawers, and much more!). After promising us they could easily and quickly fix these items in a matter of weeks, it took more than 2 weeks to even get them to repair one item. If I was to leave my representative alone to figure out everything that needs to be completed, nothing would be done! And often the only response I get from him is “we’ll get right on that, I’ll have someone come out tomorrow,” and three weeks later we’re still waiting for someone to come out. If you do go with Highland, you will HAVE to contact your builder rep multiple times a day for the first month or two, otherwise nothing will get done! And talking to his supervisor wasn’t much different. I was told by the supervisor that he wasn’t aware there were any issues and that we’ll just have to “hit reset” on everything, start fresh, and everything will get back on track. No surprise here - that was also a clever way to shut me up for a week or so and get me off their back. NOT good customer service. And that doesn’t even go into the poor build quality. It’s obviously one of those houses/communities that must be put up as quickly as possible without regard to quality (but you still pay a premium for it). In addition to a terrible paint job, the interior trim (baseboards, door and window casings) is absolutely terrible. For example - very rough joinery that is held together with caulk. It’s bad work and it’s in obvious locations throughout the home. The landscaping was clearly just thrown together in about an hour or two. It doesn’t seem they even prepared or leveled the land underneath the sod - it remains extremely lumpy and difficult to mow. There were even large gaps between sections of sod that were too large for the grass to fill-in naturally. I think we will one day be somewhat satisfied with our home, but it will take a lot of work and out-of-pocket expense on our end to get it there. If you choose Highland, be prepared for that, and stay on top of the builder daily to ensure things are completed correctly and on time. Without constant pressure, they will do it as cheaply as possible, probably still wrong, whenever they can get around to it. Good luck! ... More

Do not close without having your punch list addressed and completed. I was trusting that the punch list items would be addressed in a timely manner after closing and that was far from the case. I have emailed Highland Homes and have received no response to my issues. I am at the point where I am willing to pay out of pocket to fix my new home, Sad state of affairs.

Do not purchase a home without the actual homebuyer approving the overall process and closing.

Well there were many excuses. Change of builders, weather, rushing/more time, etc. They literally built my garage in the wrong spot and then messed up the island. Luckily we caught the island in time to fix it. But I now have a garage that is not functioning the way I needed it to be. The tile for backsplash was awful. There are holes and missing paint throughout the house. Fixtures were the wrong color. The quality assurance didn’t happen. Literally no one walked the house and tried to fix anything before we showed up they just built it and let us move in. We had a leak in the bathroom the first week. Not sure if they thought they could do a crap job because we weren’t in town to watch their every move but they are having to pay for it now. And it’s super frustrating to be living in construction, when it was supposed to be completed. Thea was knowledgeable and responsive and if she didn’t know she tried to find out asap. ... More