Highland Homes Reviews in San Antonio, TX

Failed multiple times by construction manager Response time for corrections very poor To much to list

The sales reps Thea and Patti were great. They made our home buying process go very smoothly and made us feel very comfortable. Once we moved into the house we found that fans in the ceilings of the bathrooms were not screwed in, vanity lights were screwed into the dry wall instead of something secure, the base boards and door frames are very cheap material and will not last very long. Grout work on the tiles was done very sloppy. The backyards were not leveled out and barely any dirt was put down under the grass. Seems that the individual in charge should have been walking through the homes more often to ensure the workers were doing a good job. Seems as though some of the people working on the homes are not qualified and don't know exactly how to do their jobs. We found a lot of alcohol bottles in the home when being built so these workers are drinking on the job. We paid extra to buy the lots looking at the greenbelt but the workers threw a ton of trash in the greenbelt. We asked for the builder to clean that up but got no response. These homes are close to the 1 million dollar price tag and we expect good quality materials and better workmanship. Overall for the price we paid we were disappointed in the quality of work that was done in the house. When you are building homes in this price range you should have more oversight on the work being done and use quality materials if that is what you are charging. ... More

I love my new home. It’s everything I dreamed of and more. Highland has impeccable craftsmanship and service. I’m so glad I chose Highland homes.

The question on this survey is what stood out? Clearly “G.N.” our Construction Manager undoubtedly stood out. His pro-active communication from the pre-build meetings and even today, 80 days after closing he follows up to ensure all is going well. During the build process there were several occasions where we said to ourselves, we need to call and ask about that. Before we would even call or text it was not uncommon from him to proactively reach out and tell us about the same issues and what was being done to correct them. As we came closer to closing and minor issues came up he was willing to talk through and address even the smallest imperfection to ensure we received a beautiful home. He clearly took pride and was not building a house he was building our home and we are very appreciate of the pride, thoroughness and workmanship. Our Realtor T.K. was awesome as well and made regular check-ins to ensure we were making progress every step of the way. You can tell she spoke with the construction managers because they are on the same page and moving the build forward. As far as the home, we are very satisfied and while it is little more expensive than some homebuilders in the area we are very pleased with the technology, workmanship and standard amenities in the home. ... More

After signing a contract with another builder and getting three weeks out from closing, the poor workmanship and constant installation of wrong materials caused us to cancel that contract and begin the search again. That’s when we met Teri at Highland Homes. Her courteous and knowledgeable demeanor, along with the pride in the quality of Highland Homes instantly sold us. So then the building process began. Greg, our construction foreman, was absolutely top notch! He went above and beyond to respond to any questions we had along the way and resolve any concerns we had throughout the process, and to this day checks in on us to make sure all is well. I have built 4 homes in my time, but will never again consider another builder. Highland is absolutely top notch and I am thrilled to recommend them to anyone!!! ... More

The workmanship is absolutely terrible. The subcontractors that actually build this houses don't care about what they are doing. There is trash everywhere. Beer bottles galore. One trade builds something and the next trade breaks or damages it. It's your average built house. They could do better.

Highland seems to be resting on a reputation they should no longer have. They were perfectly nice & accommodating when it came to selecting our house and the optional finishes that would drive the price of the home up. When it came to the execution of actually building the home, that is where they did not hold up their end of the deal. Countless issues of just poor and sloppy work occurred leading up to the close of the house. When a home inspector challenged their work, they proceeded to discredit the inspector, rather than fix issues. The only time I saw them work hard on our house was to get us to close on the agreed upon date when the house was clearly in no shape to be moved into. During our final walkthrough, there was still no grass, no A/C, and a 20+ foot hole in the front yard due to some plumbing issues when we were told it would be move in ready. Between the mistruths of the status of the house, their reactions to fix their issues, the lack of quality and attentiveness of the vendors they use, and the fact that at the time of this review, there are items that are still not fixed that contractually they are supposed to have been done over two months ago, I would think long and hard about selecting Highland Homes to build your house. ... More

Very pleased with quality and workmanship of our home. They listen to what we needed to work for us. If they couldn’t do something they were great about trying to find an option or just said we couldn’t. They have come back and fixed items since moving in. Overall the response and professionalism is excellent.

The main issue is Insulation in the house, there is no privacy. I can hear the conversation happening in the living room in my Master bedroom and vice versa. We also hear the highway traffic in our master bedroom. There are some minor things where we see that builder has tried to save money, it's not worth it. I am not sure if I will recommend highland homes to anyone.

The finish work of our home was below par. The building manager did a great job addressing the items. If I could do it over I would not have closed until the majority of the items were corrected.

Highland Homes may have built it’s better reputation in the early 2000’s for innovative, functional and almost high end quality materials. But in the recent years it’s quality and workmanship seems to be faltering. It’s been 86 days in our new house and there are already numerous issues of workmanship and quality of products installed. Had it not been with the construction manager and sales agent. I would rated it 1 star.

Builder rushed to complete the house for closing and failed. Promise to fix discrepancies and two months in we are still dealing with the initial issues. Very disappointed for the amount of money we paid.

We've owned multiple homes and are disappointed in the details of this VERY EXPENSIVE house. Everyone provided awesome service UNTIL WE CLOSED. Then they GHOSTED. Two months in and we still don't have the items on the "closing list" completed and the warranty service is a BAD JOKE. You submit a request and MAYBE they will come out in 4 to 6 weeks. I don't actually know since our items are still open 4 to 6 weeks later. When we moved in, none of our Low-E worked, there was a FULL SIZE tool backing up our bathroom drains (they said they scoped the lines), I couldn't use the lights in my living room and turn on the disposal because there was a short and half of our electrical panel pops on a very regular basis. Our kitchen cabinets are full-out cracking in various places (and not at the seams). There are cracks in almost every bathroom grout, baseboards, door frames and walls. I’ve lost count of the popped nails which the warranty “manager” says they won’t even address until the “1 year service”. Then there are the floor plans. They sacrifice function for design in EVERY AREA OF THE HOUSE. They are pretty houses, but do not function well. (Think lack of linen closets and that you will probably have to buy all new furniture for every room and not even your washer and dryer fit in the laundry room.) ... More

Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.

Little things that could have been included for the money that was spent. Doors, switches, lights these were just a couple up grades I paid for. Was not to happy about how high my foundation was built up in comparison to my neighbors. On the plus Rich n Ken did a good job of our concerns of the home.

Can't think of much except maybe be open and negotiate. Stay and remain positive thru out the ordeal.

We completed the building process from Washington state, which can significantly complicate the process. Dorothy and Adrian were amazing throughout with updates and pictures. They always went above and beyond expectations!

We love our highland home and while all new homes will have a few issues, this builder has gone above and beyond to make sure our issues are fixed in a timely manner. Would recommend Highland Homes over our previous DR Horton so far.

Highland Floor Plans are amazing! That being said the experience and attention to detail in workmanship was not as expected. Small things here and there to be finished is to be expected after closing on new construction. Having to call back because workmanship is sloppy should not happen. Pointing out issue with work performed and being told it will be fixed because I don't like it when in actuality the work should be re-accomplished because it was poorly done is ridiculous. That doesn't include the design process where change orders are lost or not submitted. This is not what we expected at close to $600K price point in a beautiful community. ... More

We closed almost two months ago and they are still working on our house. I feel the work has been sloppy and not well done. It looks like I am fixing a used home instead of moving into a new home! I would not buy from them again! My mistake was closing before the house was completely finished!!! The price we paid does not reflect the quality of the home. We are very disappointed!

I love my home.

Great

Home is very beautiful. Seems to be very well built with the exception of a few things where you can tell the workers cut corners and didn’t care. Also a few little warranty items, but that’s to be expected with a new build. Overall happy with our decision to build with Highland.

Our experience with Highland Homes was a good one from start to finish. Our sales rep and our builder were both very quick and eager to help us and to be sure we were happy with our new home. We very much appreciate how we were treated by Highland Homes, and especially by those two individuals.

Excellent buying experience and living style with Highland Homes!