Highland Homes Reviews in San Antonio, TX

Contractor's building the home abused the cabinets, bath tubs, plumbing and many others fixtures. Roof in the front was not completed properly. Open holes under gables lack proper sealing. Roof leaks in front under eve. Exterior pieces were not completed properly (sealed on exterior properly). Many items identified in final walk through to be completed as part of the sale, remain uncompleted after 2 months. Lack of response by builder to rectify. Hire your own inspector prior to closing for a new home by this builder. Home lacks insulation over rooms in the attic (it is visible). Demand all items be completed before closing! Having purchased several homes in my life, new and used, I have purchased used homes that require less fixing to repair the household than new on this one. ... More

This was our first home to build. From start to finish everyone with Highland was and continues to provide great support for any and all questions or requests that were made. I would recommend Highland to anyone considering building a new home. It has been a great experience due to Highlands team and support Thank you

Very Happy with Highland Homeloans

What a wonderful experience. My home was done in the timeframe I bvb was told it would be done. Both my salesperson and the guy supervising the build we always helpful and kept me informed.

Great value! Great service!

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

Maybe expectations were too high. But for the amount of money spent on this house, I would have expected a MUCH higher level of craftsmanship in details. Base materials that the builder uses are lower quality (cheap doors, basic light fixtures, flimsy wood flooring, counter materials in kitchen and bathroom, little toilets, light switch locations, etc.). Maybe the "area" commanded such a price, but the end product was mildly disappointing. By the end, it was too late to correct it all. The construction manager was responsive during final walk through but not entirely reactive to make corrections. There was only so much anyone could do at that point without making the product worse. By the end you are committed, your heart is set on the location, and your mind is excited for a new home. Turning back is nearly impossible. Short of a daily inspection of contractors, how can one possibly keep up with and correct issues in real time. Everyday I find things in the house that are disappointing. Highland seller/realtor was very lovely. Neighborhood is wonderful, which some what makes up for end product. ... More

House is great.

Very attentive staff throughout the process. Home is as nice as we imagined it would be.

Our experience with Highland has been great. Sales and the CM are very responsive. I would have given all five stars but we have a few pending to be addressed. In all honesty we are a bit disappointed with the quality of the paint work. It is noticeable where certain areas need to second coat of paint.

Safety, Housekeeping, Security • Beer cans and trash consistently found in and around build site • Contractors smoking inside of house • Trash and food left in house attracting pests (raccoon removed from attic) • Contractors not observing signs for “no shoes”, dirt and rocks on wood floor and carpets • General disregard for safety (e.g. roofers not tied off, makeshift ladders, etc.) • Houses with flooring, carpets, fixtures left unsecured and in some cases doors/windows ajar Management Oversight • No insight into management decision making process • No explanation or understanding of escalation protocol for raising buyer concerns • Inconsistent supervision and communication to contractors (e.g. placement of A/C condensers) • Poor work-load management and support of construction supervisors (constantly overwhelmed) • Reference construction drawings only when convenient for builder Sales Counselors • Frequently pompous and dismissive in almost all interactions, including initial visit with realtor • Tend to act like buyer requests and concerns are a joke (literally laughing in some instances) • Drag feet on decisions then make urgent demands, making it seem like buyer is causing delay • Attempt to document misleading information on change orders • Incomplete and/or vague descriptions of change items (some missed completely) Quality of Workmanship • Overall sloppiness in workmanship (e.g. tiling, door trim, painting, plumbing hardware, etc.) • Lack of ownership in work (e.g. dented fireplace, scratched appliances, etc.) • Seem to take the “easy” route at every opportunity rather than doing the job “right” ... More

I really enjoy living in my new home. The quality of workmanship was excellent and knowing that it’s very energy efficient makes me happy to have purchased a home from Highland homes.

We purchased our home three months ago, and have had severe plumbing issues ever since. Our construction manager has been great, but they had to dig a hole in our guest bedroom, they pumped a brick out of the upstairs plumbing and removed wood and debris from our downstairs plumbing. We were without adequate plumbing for nearly 2 months. And had construction workers in and out for nearly a month. We had to stay in a hotel for several days and were displaced for quite some time. We also have not been offered any compensation other than them fixing their mistakes. I have called the office, and left messages via their contact us links on the website. No one has called back. When you are buying a house at this price point you definitely should not be having these types of issues. ... More

My experience was horrible had some problems at the house that were supposed to be taken care of and our builder never answered our calls anymore

We are not too happy in the beginning when we looked at purchasing our home from highlns. The problem is that I believe this was a bit oversold in terms of trying to get us in the home. We initially made contact with a salesperson back in April 2019 and was told the home we were purchasing would be completed in late July. It was a play on the excitement in our eyes to have something ready shorty after arriving in San Antonio. Well to our surprise and without any delays that were mentioned to us... the home wasn't completed until late August. Meeting with the program manager and conversations with the Sales Manager seemed to be working in our favor, but it was frustrating. We were frustrated with not getting information, timelines and the changes in construction manager. The next constructions manager was better at responding. It was almost like the salesperson knew we were in a rush and we had to contact lead Program Managers/Constructions Managers all the time just to get updates. And the problem with that was contacting the office in the local area. I had to call the office in another city just to get through to the team in San Antonio. I called an office in Dallas to get transferred to the main officer here in San Antonio. There was little communication and finally we were able to get information on when the home would be completed and ready to move in. It was a rough few months especially with our daughter in the NICU for a few months.. and as we were not in the area to check in at times on top of having a newborn without a place to live was really frustrating. I know that we were upfront with letting the salesperson know that we would be in San Antonio the first week of July. I know that we mentioned that we wanted the tub a certain way. I know that we had GREAT communication with our realtor, but it appeared that the only people not responding to our questions or not listening were the team at highland homes. We frequented the property when we arrived and found a few areas of concern which we were told that would be addressed and taken care of as soon as possible. A new salesperson who was only here temporarily was very knowledgable about everything Highland and we so wish that we would have had her initially. This was a rush of emotion and frustration that would have been a lot easier had there been some clear communication from team Highland. Im that we initially trusted Highland homes to the fullest extent. The lack of communication and with the salesperson telling us this home would be completed in July kinda made it hard to ensure out needs were met and questions were answered. In the end, we are in the home and satisfied with our purchase. ... More

The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes.

Everyone, from sales to managers to workers, are very professional. The house is gorgeous and any issues are addressed immediately. I highly recommend Highland to anyone!

Outstanding experience, customer service was stupendous, and the home was completed to standard before schedule

The staff was very helpful in our decision making. All items identified as a potential problem was resolved in quick manner. A great experience working with all of the Highland folks.

Highland is a dream come true, we spent a year house hunting and nothing compares to quality and price of our home.

Great builder and Great Customer service

Lot unfinished work need to be done. T Jet tub not working.

Process of building and closing went very well. The process was MUCH better than the process we went through 6 years ago when we custom built a home with a custom home builder. The Highland Homes Construction manager and sales person kept us updated with weekly phone calls on the progress of construction and always answered any questions we had. A couple of cosmetic items we noted after closing that needed attention, but all were fixed promptly and professionally. Another builder wanted to nickel and dime for extras like sprinklers, landscaping, sod, etc and would not allow us to have a whole house vacuum installed. A lot of the extras Highland INCLUDES in their homes and they were perfectly OK with allowing us to install a whole house vacuum. We were even able to customize the kitchen to allow space for a chef's fridge and freezer to be installed. ... More

From the very start, it was obvious that we made the right choice to build our home with Highland. No matter how small of a detail, question, or concern that we had throughout the process the employees at all echelons were nothing but pleasant and courteous. When issues came up, which is inevitable, I firmly believe that Highland went that extra step to make us happy that other builders just wouldn't have done. The only, and I mean only black mark we had was with our design appointment. Being first timers, and the fact that Highland gives you more choices in materials than Lowe's, 3 hours just isn't enough to figure it all out. For example, there was easily 40 choices of brick and 20 choices of stone. Easy to pick one of each but hard to pick something that looks great together. The person that was supposed to be there guiding us wasn't very helpful at all! In the end we had to return to the design center 2 more times on our own to get things looking right. Do your homework and tour as many homes as you can. ... More

Been in our house 2 months and weve really enjoyed it so far. Had some issues with the water heater and sprinklers, but HH was quick to address them. Excellent construction management