Highland Homes Reviews in San Antonio, TX

Tiffany made the purchasing process simple, smooth and welcoming. Sam made the construction process very worry free. He always made sure to check in with us and answer any concerns that came up. Tony has assisted with any issue that has arose since we've moved in.

We have dealt with many builders in the last 12 months. Highland Homes is customer service centric and deliver a quality product. It's very important to have a great relationship with all the reps involved for they truly make the buying experience world class.

Great experience with Highland Homes. We bought a pre-built home that was unsold for whatever reason. Dorothy was wonderful and answered all of our questions - even the nitty gritty HOA questions. We had a few minor issues when we first moved in and all were reconciled and addressed very quickly by Chris and team - couldn't have asked for a better response. This is the 3rd new construction home we've bough (Mungo, Ryan, and Highland) - this is by far the best. Definitely recommend Highland Homes

The Highland team, especially our builder Caleb and the area manager Michael, exceeded our expectations in many ways. They made recommendations in areas we hadn’t thought about which really enhanced our new home. When we had questions or concerns, they took our input seriously and were always available to explain things in ways we were able to understand. We felt informed and cared for through the building process. When our friends visit our new Highland Home they all gasp at the beauty and WOW! factor - you just don’t find that with other builders! So happy in our Highland Home.

Can’t say enough on how well Ken, Anthony and their whole team has made the process a joy. They have been supportive, responsive and caring.

We couldn’t be happier with our new Highland home! Highly recommend!

Although we didn’t begin the design process of our home, we were fortunate enough to snatch an inventory home a few weeks before completion. Through out the whole process from when we put down the earnest money, up until now two months into moving into our home, Highland Homes reps have been nothing but helpful and attentive to all our needs. I’m so glad we decided to go with Highland Homes over any other builder and I won’t hesitate to choose so again in our next home buying experience.

Our family's experience with Highland Homes was interactive, timely, and personal. I would absolutely recommend a Highland Home. When the team at Highland met with our family initially to the day we closed was a positive journey.

Great costumer service and designs. We love our home!!

Excellent experience. The sales staff was extremely professional working with us through the entire process. The site superintendent took "personal pride" in the build out of our new home, working with the contractors insuring everything was correct. Having built a previous home with a different builder, I cannot speak highly enough of our experience with Highlands Homes.

Received a quality house that is better than others.

This was our second purchase with Highland Homes, because we were so happy with our first one. From the day we expressed interest in a home site to the day we closed (and beyond), the entire Highland team was absolutely amazing! Our Sales Consultant followed up with questions and reminders in a timely manner. She also reached out several times to make sure that our lender wasn’t waiting on anything from her or if she could provide any further documentation. Our Building Foreman was also very responsive, providing progress updates regularly and answering questions in detail to help us understand every step of the construction process. He was very attentive to detail and was on a mission to make sure we were as satisfied as possible with our new home. He was always happy to make sure subcontractors corrected any installations that we weren’t happy with to make sure they were 100% correct. Both were always professional and friendly! Couldn’t have asked for a better home building experience! ... More

We would buy/build with Highland again without a doubt. Our salesperson was responsive, thoughtful, and advocated for our needs. The builder, again, super thoughtful, addressed items - some before we could even think of them - and we felt his pride in the home. We did buy the model, so it had a lot of upgrades, but also very practical and thoughtful items like the built in spice rack on the pantry door. We love our house. The thoughtful floor plan, the flow, the neighborhood, the oaks, the beautiful landscaping.

Customer service exceptional and quality of finished product amazing.

It was my best experience

Laurie and Brody make a great team to work with when purchasing a new home. Both of them were extremely responsive during the build and quickly looked into and answered any questions we had. We highly recommend them and Highland Homes!

Lindsey was soooo wonderful to us. She was always willing to help answer anything we needed and if she didn’t know the answer she immediately work to find it out for us.

Great so far and I'm sure it will continue to be

I had great experience with the sales counselor and she respond to every question I have quickly. She work with me to complete all the upgrades or changes I requested.

Fantastic experience from start to finish. Special shout out to Patty, Shane, James, and Doug for helping us through the process. Chris did a great job closing the home as well.

Using Highland as our builder was one of the best decisions I ever made. It’s not like everyday you go out to purchase a home, but the highland team made the whole experience remarkable! From making sure my questions were answered to executing our upgraded options to our home. They were on top of it and provided a piece of mind that made us feel at ease. Thanks Highland for making this house into our dream home!

We are extremely satisfied with the entire building process. Everyone we talked to on the Highland Homes team was a pleasure to work with. They worked with us literally every step of the way. We were a little nervous building a new house from out of state, but the team made it as smooth and seamless as possible. We're happy we went with HH! Thank you from the bottom of our hearts.

I love my new home. It’s everything I dreamed of and more. Highland has impeccable craftsmanship and service. I’m so glad I chose Highland homes.

The question on this survey is what stood out? Clearly “G.N.” our Construction Manager undoubtedly stood out. His pro-active communication from the pre-build meetings and even today, 80 days after closing he follows up to ensure all is going well. During the build process there were several occasions where we said to ourselves, we need to call and ask about that. Before we would even call or text it was not uncommon from him to proactively reach out and tell us about the same issues and what was being done to correct them. As we came closer to closing and minor issues came up he was willing to talk through and address even the smallest imperfection to ensure we received a beautiful home. He clearly took pride and was not building a house he was building our home and we are very appreciate of the pride, thoroughness and workmanship. Our Realtor T.K. was awesome as well and made regular check-ins to ensure we were making progress every step of the way. You can tell she spoke with the construction managers because they are on the same page and moving the build forward. As far as the home, we are very satisfied and while it is little more expensive than some homebuilders in the area we are very pleased with the technology, workmanship and standard amenities in the home. ... More

After signing a contract with another builder and getting three weeks out from closing, the poor workmanship and constant installation of wrong materials caused us to cancel that contract and begin the search again. That’s when we met Teri at Highland Homes. Her courteous and knowledgeable demeanor, along with the pride in the quality of Highland Homes instantly sold us. So then the building process began. Greg, our construction foreman, was absolutely top notch! He went above and beyond to respond to any questions we had along the way and resolve any concerns we had throughout the process, and to this day checks in on us to make sure all is well. I have built 4 homes in my time, but will never again consider another builder. Highland is absolutely top notch and I am thrilled to recommend them to anyone!!! ... More