Highland Homes Reviews in San Antonio, TX

We have worked with Rusty quite a bit since moving into our Highland Home. He's been great and provided us with everything we needed.

The Highland Homes experience from the showing of my new home, to the buying of the home, the mortgage process through Highland Homes was and continues to be outstanding. From the start, dealing with Tiffany and Thea in the Sales Office who responded to every request I had since I was purchasing from out of state, moving from AZ back to TX, to Doug with the financing process, to Brody for fixing minor house issues as I moved in. In TX, Highland Homes is the best builder around and I highly recommend this company. The largely employee-owned company and their team's commitment for success is demonstrated in all each employee does. 100% recommend. ... More

Didn’t know what to expect in the beginning with the design and building process, but once communicating that we were interested and involved in the building process along the way, we were able to find trust in the Highland process. There were a couple of early issues, but Highland worked to provide acceptable solutions. Most important, we were grateful of the support and the timeliness of addressing issues of concern during the early stages of the warranty process after construction completion. The project manager was extremely helpful ensuring our satisfaction.

The Sales Counselor for Mesa Western exemplify everything that is great about building with Highland Homes. Ivy is a gem!!

Workmanship in different communities are not the same as other communities also the customer service. Highland Homes should have same standards in all of their communities. Would not purchase another Highland Home.

Overall such a great experience from start to finish. I firmly believe the value for money is hard to beat with Highland.

I am still waiting for light fixtures that were broke and another cracked, a crack I. Window front door repair and paint of shutter. I had one follow up but now nothing. I know they are busy just would like updates

It was a great experience buying a Highland Home. Very Professional and very knowledgable on every question I had. Accurate and efficient and would call me frequently on our updates and status. I was more than pleased with all Highland Homes staff.

Hunter and Johnathan have been very efficient in meeting my needs when there is a problem with something in my home and in a timely manner and they are very nice people. They get the job done.

We had an outstanding experience with Highland Homes while building our new home. From the beginning, Jon, the sales associate, was incredibly helpful in guiding us through the process. He was always available to answer our questions and made sure we were confident in every decision. His professionalism and knowledge made the process as stress-free as possible. When we had a hiccup towards the end of our build process, Jon made sure we knew that we were going to be taken care of like family. Frank, the construction manager, continues to be incredible. His attention to detail and commitment to quality were evident throughout the entire build. Frank ensured that everything was completed to the highest standard, and he kept us informed at every stage of construction. The craftsmanship and care that went into our home were beyond our expectations. He continues to check in with us to make sure everything is running as smoothly as the day we moved in. Further, he has been able to recommend a number of excellent contractors for our various needs after moving. The team at Highland Homes truly went above and beyond to deliver us a wonderful home and better experience! We highly recommend Highland Homes, to anyone looking to build a home. Thank you! ... More

If a veteran they help with everything you need to buy a home.

Overall a great experience. The salesman, Kevin did a great job and was very helpful to reach the end product. I do believe there is a problem with some of the construction personnel understanding the product that Highland Homes wants delivered to the buyer. This is our second Highland Home and they stand behind their word of getting it finished to that standard.

James has been outstanding to work with. He is very courteous and listens to any concerns you might have. Most importantly, he follows thru in a timely manner. As a homeowner he lets you know he is there for you!

Jon, the salesman, was shady and would tell us whatever he thought would get us to sign. Fortunately for us, we always recorded and/or had a witness present to validate our statements. We had to deal directly with the regional lead to finally come to a resolution, including intentionally misleading us regarding the 20k incentive. He was just as deceptive regarding what changes we could make (we wanted a circular tub). After our earnest deposit cleared, it came to light that we couldn’t do that. He also misled us by 2 weeks regarding closing (the date changed within a week after we went under contract and the construction manager had no idea why the salesman had fabricated the completion date). After we moved inC we had continuous issues with the air conditioners and plumbing (hot water would either take more than 6 minutes to actually get hot, or we would lose the hot water mid-shower). It took at least 3 attempts per issue to make progress. We will see if the latest bandaids work or not. Of note, the construction managers (David and Caleb) have been amazing through it all and are the only reason we haven’t already filed suit against highland. ... More

Well there were many excuses. Change of builders, weather, rushing/more time, etc. They literally built my garage in the wrong spot and then messed up the island. Luckily we caught the island in time to fix it. But I now have a garage that is not functioning the way I needed it to be. The tile for backsplash was awful. There are holes and missing paint throughout the house. Fixtures were the wrong color. The quality assurance didn’t happen. Literally no one walked the house and tried to fix anything before we showed up they just built it and let us move in. We had a leak in the bathroom the first week. Not sure if they thought they could do a crap job because we weren’t in town to watch their every move but they are having to pay for it now. And it’s super frustrating to be living in construction, when it was supposed to be completed. Thea was knowledgeable and responsive and if she didn’t know she tried to find out asap. ... More

Construction process went as scheduled, kept informed at every stage and any issues resolved promptly.

The quality of products and material used in a 735K home is poor. The floor is painful to walk on due to no padding under wood and low grade padding under carpet. Wall finish is matte. Shower marble tile was not even attempted to look cohesive.

I can't say enough good things about Highland homes and my experience. Ken, Kent, Patti, Doug, Leslie, Frank, and Darrell have all been fantastic to work with. Ken and Kent are great salespeople and truly excellent advocates for your business. Kent spent so much time with me discussing options and helping me make good informed decisions with his transparent approach. Leslie at design is a gem. She helped us pick everything, and we used her expert advice for some things we weren't really sure what to pick like grout colors. I spent most of this process working with Frank on the construction of the house and warranty requests post closing. He has been truly first class, responsive, and accommodating. Any time I brought up a concern or question, we talked about it and found an agreeable solution. Doug and Patti spent countless hours working through the mortgage application process, rate discussions, then finishing touches for under writing. I can't say enough what a pleasure these people all were to work with. I am a project manager by trade and I felt comfortable having great partners in this journey. We get so many compliments on our new home from friends and family and I couldn't be more proud to have invested my time and money with Highland. Thank you everyone and thank you Highland homes. ... More

I bought the model home that was 6 years old. I was told that I had a warranty. NEVER NEVER did they tell me differently. I have an issue with the refrigerator that came with the house. I asked about putting in a warranty and was told then that there was NO ONE YEAR warranty on the home. I was told that they GAVE me money back to buy a 3rd party home owners insurance. The paperwork I saw, after closing, seemed to say that highland homes was paying for the insurance. Been informed now that that's now how they understood it. Bottom line, it's a very nice home BUT Highland Homes was NOT open and honest with me about this. I trusted and believe them when they told me that I had a warranty. They failed me and this is NOT what one should expect from a reputable home builder. Lost Trust and very DISAPPOINTED! ... More

I will preface this message by saying our experience with the sales counselor, Thea, and on site construction supervisor. Chuck, has been positive. However, I don’t believe that our Highland home was/is a good value. There were issues before we moved in. There have been issues that we continue to deal with and new items of poor quality and craftsmanship seem to surface almost daily. We had heard very positive comments about the quality of Highland homes, and I believe in other homes, that’s accurate, however, this home does not appear to have been built in the same manner. My list of items to be addressed continues to grow, but we really would like someone at the corporate level to either come to our house or talk with us directly about these ongoing issues and overall poor quality. Very dissatisfied with a nearly $700,000 home! ... More

This marks our second experience as homeowners with a Highland Home. Our initial encounter with a Highland Home was around 2013, a few years after we tied the knot and embarked on homeownership together as a couple. Following the sale of our first home, we consistently found ourselves measuring subsequent residences against the standard set by Highland Home in terms of quality, space utilization, and overall aesthetic appeal. Ultimately, we realized that the ideal solution to fulfill our desires was either to construct a new home on our land or to invest in another Highland Home. We opted for the latter option. ... More

Great neigborhood. Enjoy working with builder

Marion, my builder, has been very responsive taking care of my concerns, which haven’t been many. She genuinely cares about satisfying her homeowners!

We had a wonderful experience building a Highland Homes! The entire team is very professional, answered all of our questions, and delivered a very high quality home. Thank you to everyone who helped us through this process! I would recommend Highland to anyone looking for a new home!

We are thrilled with our new home. Our builder, Craig, and our sales rep., Thea, were great to work with.