Highland Homes Reviews in San Antonio, TX

Outstanding experience, customer service was stupendous, and the home was completed to standard before schedule

Highland is a dream come true, we spent a year house hunting and nothing compares to quality and price of our home.

Great builder and Great Customer service

Process of building and closing went very well. The process was MUCH better than the process we went through 6 years ago when we custom built a home with a custom home builder. The Highland Homes Construction manager and sales person kept us updated with weekly phone calls on the progress of construction and always answered any questions we had. A couple of cosmetic items we noted after closing that needed attention, but all were fixed promptly and professionally. Another builder wanted to nickel and dime for extras like sprinklers, landscaping, sod, etc and would not allow us to have a whole house vacuum installed. A lot of the extras Highland INCLUDES in their homes and they were perfectly OK with allowing us to install a whole house vacuum. We were even able to customize the kitchen to allow space for a chef's fridge and freezer to be installed. ... More

From the very start, it was obvious that we made the right choice to build our home with Highland. No matter how small of a detail, question, or concern that we had throughout the process the employees at all echelons were nothing but pleasant and courteous. When issues came up, which is inevitable, I firmly believe that Highland went that extra step to make us happy that other builders just wouldn't have done. The only, and I mean only black mark we had was with our design appointment. Being first timers, and the fact that Highland gives you more choices in materials than Lowe's, 3 hours just isn't enough to figure it all out. For example, there was easily 40 choices of brick and 20 choices of stone. Easy to pick one of each but hard to pick something that looks great together. The person that was supposed to be there guiding us wasn't very helpful at all! In the end we had to return to the design center 2 more times on our own to get things looking right. Do your homework and tour as many homes as you can. ... More

Been in our house 2 months and weve really enjoyed it so far. Had some issues with the water heater and sprinklers, but HH was quick to address them. Excellent construction management

Highland Homes offers great workmanship, value, and outstanding service after the sale.

Great Home!!!

Mary and Clayton have been great to work with. We received the home in excellent condition and couldn’t be happier with our property.

Good company and employees

HAVE BEEN A HIGHLAND HOME OWNER FOR 2 MONTHS AND I AM CURRENTLY PLEASED WITH THE PROCESS AND THE WAY THE HIGHLAND TEAM HAS HANDLED EVERYTHING SO FAR. WE HAVE A FEW THINGS THAT NEED TO BE TAKEN CARE OF ON OUR PUNCH LIST. I HAVE KNOW DOUBT THAT HIGHLAND WILL TAKE CARE OF THEM. WE ARE VERY HAPPY :)

Laurie and Brody always follow up and have excellent communication skills. Any issues that came up were delt with promptly and professionally

Good Quality and Value

I had to sell my old home which took almost 1.5 years.Highland homes waited entire time and handed my dream home.

Patty and Thea at the Ventana Subdivision have been amazing to work with! We are so happy with our new home and look forward to selling more to friends and family.

My recent purchase with Highland Homes in Gruene Villages, was exceptional. The sales staff (Mark), went above and beyond in my opinion to help us navigate the process, as we delt with a difficult sale of our current home at the same time. Since our purchase was complete, the Post Sale help has continued. Every issue (which to date has been minor), has been handled extremely well and very promptly. The onsite Builder (James) has been an exceptional resource with questions and issues that have come up to date.

David sent my introduction to him, has always been prompt, patient,, informative, and affective. He has always answered my questions and clarified any issue or problem that arises. He is quick to resolve any issues or discrepancies in an extremely timely manner. He makes herself available, and his customer service is exceptional. Between Alan, the sales person, and David, I could not be more happy with my purchase. They both put kept me at ease and insured me that everything would be just fine throughout this process. I love my new home.

The Highland Homes experience from the showing of my new home, to the buying of the home, the mortgage process through Highland Homes was and continues to be outstanding. From the start, dealing with Tiffany and Thea in the Sales Office who responded to every request I had since I was purchasing from out of state, moving from AZ back to TX, to Doug with the financing process, to Brody for fixing minor house issues as I moved in. In TX, Highland Homes is the best builder around and I highly recommend this company. The largely employee-owned company and their team's commitment for success is demonstrated in all each employee does. 100% recommend. ... More

Didn’t know what to expect in the beginning with the design and building process, but once communicating that we were interested and involved in the building process along the way, we were able to find trust in the Highland process. There were a couple of early issues, but Highland worked to provide acceptable solutions. Most important, we were grateful of the support and the timeliness of addressing issues of concern during the early stages of the warranty process after construction completion. The project manager was extremely helpful ensuring our satisfaction.

Overall a great experience. The salesman, Kevin did a great job and was very helpful to reach the end product. I do believe there is a problem with some of the construction personnel understanding the product that Highland Homes wants delivered to the buyer. This is our second Highland Home and they stand behind their word of getting it finished to that standard.

Marion, my builder, has been very responsive taking care of my concerns, which haven’t been many. She genuinely cares about satisfying her homeowners!

It was easy to by they respond to things really fast that need to be fixed nice house.

Builder was very responsive to any issues I needed them to address. The selling agent was also always available and interested in our needs. The product was very good, except that some of the subs may have rushed. The door was not put on with a screw large enough to keep it from sagging, so until that was fixed the deadlock did not smoothly engage. The down spout pulled off the wall on the side of the house after the first big rain, and the paint on base boards around the floor blistered mysteriously, possibly cause by very small amounts of water (perhaps particle board?). However, Highland quickly acted to remedy all of these problems and was sympathetic to my concerns -- so I am satisfied. Even though Like the company, I have to be honest so I could not give them a 5 on quality of workmanship & materials. Perhaps this sort of problem happens with all builders. ... More

Highland Homes builds a great product! Their architecture, design and finish out are amazing. We went from a fully custom home to an inventory home, and it was a near flawless transition. I would recommend them to anyone. I would not recommend their Home loans, but as a builder they are amazing!

I had a great experience with the builder and he met all my needs and addressed all my concerns.