Highland Homes Reviews in San Antonio, TX

Despite the aggressive housing market that was summer of 2022, Highland Homes set themselves apart from other builders-the buying experience was as seamless as possible. From the sales team, to building team to financing; all were extremely responsive to questions and concerns and willing to make our home a reality. Supply chain issues might have caused delays, but quite honestly the building managers and supervisors pressed their crews to finish with limited delays. We can't say enough positive things about our experience. With some minor minor issues after closing, all have been scheduled and soon to be completed. At no time did Highland pressure is to close--ensure we were happy with our purchase. ... More

Chris & Spencer have been wonderful to work with. They have been very helpful, understanding & kind. Great home buying experience!

The home buying process was a little overwhelming but we are loving our new home now that it’s over. We live in a neighborhood with several builders and Highland homes is what we always hear people recommend. In our experience they were professional, used good materials and worked on some great finishes. The layout is extremely convenient and many details within the home such as electric, piping, storage, etc, were just planned in an efficient manner, they didn’t ask us and we didn’t think of those but now that we have the home is clear they knew what they were doing. Due to supply chain issues they did have to replace some of our options, but for the most part they stayed true to the items and styles we picked when designing the house. Price wise it falls more on the higher end and within our neighborhood we’ve seen some beautiful houses from other builders at much more affordable price. Personnel - sales, project manager, financing - were all responsive, responsible, professional and transparent, even after closing. ... More

Our buying experience was truly awesome! The sales associate provided all the required information for us to make an informed decision. The design center person was not as helpful as I preferred. All of our interactions with the builders have been remarkable and extremely positive. I would strongly recommend purchasing a home with the Highlands family.

Thea, and Patty the sales representatives were both SUPER and went out of their way to make the buying experience a positive interaction. Tanner the building superintendent has been very responsive and cured some new home issues in a prompt and helpful manner.

Enjoyed the experience with the sales rep.

From beginning to end we were told honest answers to our questions. There are a few different builders in our neighborhood and we have seen many homes go untouched for weeks and months, but Kel set the expectations every week and followed through!

This is our second build and first time with Highland Homes. Very impressed with the whole process from start to finish. From sales to after- closing service, they have been very accommodating, responsive, and professional. They have built us a beautiful home.

lovely home and nice neighborhood.

Highland Homes is first among not so many equals. My delay in responding is that due to the pandemic there are painting touch ups and a few other things which will be accomplished soon. The delays been at our request.

Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.

The staff was very helpful in our decision making. All items identified as a potential problem was resolved in quick manner. A great experience working with all of the Highland folks.

Once you move in you'll appreciate all the attention to the homeowner's actual living such as the wider driveways and wider lead walks to the front doors. That they cared enough to spend extra money before entering the home. The impressive roof pitches help the Texas hot air escape out of the attic as well give elegant curbside appeal. Every employee is an owner and it shows in their commitment.

I trouble say that Sue and Spencer and everyone else helped right away with anther needed done! I have to say this had probably the best experience I’ve had from building to buying g existing. The o oh. Complaint I had are the cheap door knonbs. The cheap fiberglass in the barren of the shower I would take a house of this. Calibrlber would have put nicer fixtures in ah half a million dollars, you should her a house with nicer fixtures. But o their thank that everyone wa wheezy!over all I’ve been very a Happy with HH

I am still waiting for light fixtures that were broke and another cracked, a crack I. Window front door repair and paint of shutter. I had one follow up but now nothing. I know they are busy just would like updates

Buying experience with Highland Home's sales and finance team was great, the construction manager was accessible too... Less stress compared to my previous buying experience. My home floor plan is functional(living and kitchen area) and easy to decorate. The exteriors are well made with high quality materials, with water efficient sods. However, like every new home these days the interior finishing quality isn't that great. The paint quality is poor, you can't wipe off stains without doing touch ups. The toilet water systems are old-school and not efficient. The doors are not tight enough allowing energy losses mostly in the attic areas. I believe some of these issues could be avoided if you build from scratch, you can pick energy efficient items. The warranty respond team can do better. Overall my buying experience was great and i highly recommend this builder. ... More

Overall, a great buying experience. There are still a few cosmetic issues to be addressed (paint touch-ups, a door handle replacement and a couple others) but after reaching out and sending a detailed list, they have scheduled a day to deal with them. The neighborhood is great and we love it so far after a month or so. I would definitely recommend but I would also be vigilant about following up on any issues.

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

We had a great experience with our salesperson. She delivered everything she promised and she was a great help with understanding the process of building with Highland. The project manager did an equally fabulous job. He listened to our concerns and went above and beyond to deliver what he could. Past those two it was sometimes a struggle to get answers or help with the things we wanted for our house. For the new home buyer I would recommend making a list of the things important to you, floor plan, finishes, outdoor space, to name a few. Look at all possible plans and work hard at the design center to get what you want while staying in your budget. They have things they forgot they had, so bring pictures of what you want. Main thing is to ask for what you want and stay in contact with the project manager, ... More

We have moved into our beautiful home and love it very much We have had some issues here and there but that’s to be expected in any new home but they come immediately to resolve or fix any issues right away this has been amazing on their part. The accommodations for making my home for my needs has also been amazing and greatly aapreciated

Higland homes are luxury homes. They are not cheap but an excellent investment with high quality. If you looking for quality then highland homes is your 1st and last stop

The home warranty was explained fully by your representative. However, when having submitted our varied requests for service through the website, there was NO, repeat NO, response towards resolution nor even an attempt to contact us. When after notifying the warranty representative, we have yet to hear anything in response. We are sadly disappointed since some of the issues were known prior to closure. Unacceptable comes to mind.

The loan dept was amazing

Eva was amazing to work with and even stayed late when our lender was late sending documents

Buying experience was great. Getting things resolved now after the fact has been a task.