Highland Homes Reviews in San Antonio, TX

Overall, a great buying experience. There are still a few cosmetic issues to be addressed (paint touch-ups, a door handle replacement and a couple others) but after reaching out and sending a detailed list, they have scheduled a day to deal with them. The neighborhood is great and we love it so far after a month or so. I would definitely recommend but I would also be vigilant about following up on any issues.

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

We had a great experience with our salesperson. She delivered everything she promised and she was a great help with understanding the process of building with Highland. The project manager did an equally fabulous job. He listened to our concerns and went above and beyond to deliver what he could. Past those two it was sometimes a struggle to get answers or help with the things we wanted for our house. For the new home buyer I would recommend making a list of the things important to you, floor plan, finishes, outdoor space, to name a few. Look at all possible plans and work hard at the design center to get what you want while staying in your budget. They have things they forgot they had, so bring pictures of what you want. Main thing is to ask for what you want and stay in contact with the project manager, ... More

Higland homes are luxury homes. They are not cheap but an excellent investment with high quality. If you looking for quality then highland homes is your 1st and last stop

The home warranty was explained fully by your representative. However, when having submitted our varied requests for service through the website, there was NO, repeat NO, response towards resolution nor even an attempt to contact us. When after notifying the warranty representative, we have yet to hear anything in response. We are sadly disappointed since some of the issues were known prior to closure. Unacceptable comes to mind.

The loan dept was amazing

Eva was amazing to work with and even stayed late when our lender was late sending documents

Buying experience was great. Getting things resolved now after the fact has been a task.

My husband and I chose Highland Homes because, in the past, we have had great experiences with the builder. Our experience in the building process was very good, but once we moved in, we learned that there are things that were done poorly that will not be fixed because they're not "warrantable items." It is disappointing that things are breaking and materials aren't of the quality that we paid and now we have to deal with it. Our builder representative is amazing, realistic, honest, and responsive so we have no complaints there. But with what we paid for the house, the materials and work should have been better. ... More

Sales process was easy. My sales consultant did a great job. The home is beautiful. We got everything we wanted. Now, the attention to the little details is HORRIBLE. There are so many things that need to get fix that if the workers would have been paying attention, it would have gotten done correctly the 1st time. Now, I'm having to take time away from my week to be here for repairs. It's ridiculous and very annoying.

Cheaply made cabinets. Had wiring issues, split base boards, garage door issue, back door to the house howls when the wind blows and drainage issues in the back yard. For the price of the house you would think we would not have so many issues. I spent 100k less for my last house and never had this many issues.

The loan process was very smooth and easy.

Good quality sturdy home.

Easy to work with. Builder Dave was great.

My wife and I love the home; however, our AC unit is not up to par. The temp in the house is 72 degrees, but the humidity level has been as high as 83%. We bought a small portable dehumidifier to help control the humidity level to something a little more tolerable, like 50-55%.

There a few issues with appliances and interior finishes. Const rep was very helpful in correcting issues

Glad we had highland homes as our builder.

We were pleased overall with our building experience with Highland Homes. There were some quality of workmanship issues with some of the finishing crews at the end of our build, but our builder was helpful in trying to resolve those issues. Some have been resolved, and others still have a resolution being worked towards. That part has been very frustrating for a new homeowner.

Very Happy with Highland Homeloans

Overall a good experience. Was a little disappointed that some things weren’t done right the first time and had to have someone come fix it. We love our home though

Still waiting for a microwave trim piece, paint kit that was promised, and proof of purchase for appliances so we can get a warranty item taken care of. Going on three months now to resolve these issues !!!

Our experience with Highland has been great. Sales and the CM are very responsive. I would have given all five stars but we have a few pending to be addressed. In all honesty we are a bit disappointed with the quality of the paint work. It is noticeable where certain areas need to second coat of paint.

The Sales Counselor for Mesa Western exemplify everything that is great about building with Highland Homes. Ivy is a gem!!

If a veteran they help with everything you need to buy a home.

Home is very beautiful. Seems to be very well built with the exception of a few things where you can tell the workers cut corners and didn’t care. Also a few little warranty items, but that’s to be expected with a new build. Overall happy with our decision to build with Highland.