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Highland Homes Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Highland Homes.

Read all 292 verified reviews from homeowners that built a new home with Highland Homes in the San Antonio area. San Antonio homeowners have rated Highland Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4.2 out of 5 stars in San Antonio Area

292 Reviews in San Antonio Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4.1

Responsiveness 4.1

Highland Homes in San Antonio Area

View Homes

Customer Reviews

Could be better

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2025
  • New Braunfels, TX

The issues we have are all post move-in for and finish and the lack of responsiveness and caring. Things were told to us that never occurred or multiple tickets were submitted for the same issue over the course of weeks. At week eight there are still unresolved issues from move in.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Building process and after close two different stories

  • George J.
  • Verified HomeBuyer
  • November 15, 2023
  • New Braunfels, TX

Wade our builder was great at keeping us updated during the build process and responding to our concerns. Went above and beyond in some cases and really appreciate the work that was done. However after close it's been a bit of a different story, the punch list that was supposed to be closed within 30 days is still outstanding. Some of this I understand is because he is busy and getting the trades aligned.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Home buying experience

  • Robert F.
  • Verified HomeBuyer
  • July 05, 2023
  • San Antonio, TX

For the most part, the experience was pretty good. Whether it was the sales person or the loan officer that was all a great experience. What was not a great experience was the sloppiness of following up on actions needing addressed prior to and after closing (entry light crooked, master tub faucet leaking, etc.) and the lack of quality painting throughout the house. We spent an entire day scraping paint droppings off of our tile floor just so that we could seal all of the tile throughout the house. I assume it’s hard to find good painters, but someone should’ve followed up after the painters ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - Overall, we are quite happy with our new home.

  • Sami M.
  • Verified HomeBuyer
  • August 15, 2022
  • Bulverde, TX

Overall, we are quite happy with our new home. The sales team and construction supervisor have been easy to work with. Supply chain issues and labor availability have caused problems but those are being sorted out over time. All in all, we would recommend Highland Homes as a builder, but in today's environment it would be advisable to have a flexible move date.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Quality, Completion Time, Delays, Punch Work

  • Anonymous
  • Verified HomeBuyer
  • April 28, 2022
  • San Antonio, TX

Overall we are happy with the home. We have wanted to build this floor plan for several years. The architectural styling is very aesthetically pleasing. The high ceilings make the house feel very comfortable. Unfortunately, building the house was a painful process. Seems like current housing demands and supply of crews significantly impacted the process. Current supply shortages required brick, rock and granite re-selection. Most of the sub-contractors seem to rush through their work, leading to many items requiring revision. The quality of work seemed to not be of importance, unless ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Delays and lack of communication

  • Shawn M.
  • Verified HomeBuyer
  • March 03, 2021
  • Boerne, TX

We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Nice home but needs attention to details

  • Lesa P.
  • Verified HomeBuyer
  • June 12, 2019
  • Boerne, TX

Love my new home but there should be more attention to the little details that stand out once you move in. Maybe not so rushed to make sure everything is correct. Overall I would rate a 4 out of 5 stars. There’s always room for improvement!

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Highland homes have good curb appearance.

  • Marilyn A.
  • Verified HomeBuyer
  • January 01, 2025
  • Boerne, TX

Working with the Highland office girls and the construction supervisor has been overall positive. I have been in the home since mid November, and continue to find things that the actual construction workers missed doing or did poorly. I guess it's hard to find good carpentry these days. The Highland homes have good curb appeal, that's what caught my eye.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Highland Homes - Tough time to build and buy a new home.

  • Dan S.
  • Verified HomeBuyer
  • July 13, 2022
  • Boerne, TX

Tough time to build and buy a new home. High prices with limited supplies and limited laborers. Our General Contractor, Dave, did a great job working through issues and working directly with us. Hard to believe we paid such a high price for the home and that’s no one’s fault it’s just the way it is in this current market.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Highland Homes - This is our 3rd Highland home.

  • Walter G.
  • Verified HomeBuyer
  • April 27, 2022
  • Bulverde, TX

This is our 3rd Highland home. We had a great experience working with the Highland team leading up to the purchase. Completing the punch list after the purchase has been challenging.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Highland Homes - I like the floor plan.

  • Brenda J.
  • Verified HomeBuyer
  • February 15, 2022
  • San Antonio, TX

I like the floor plan.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

More for your buck

  • George F.
  • Verified HomeBuyer
  • May 26, 2020
  • Boerne, TX

Little things that could have been included for the money that was spent. Doors, switches, lights these were just a couple up grades I paid for. Was not to happy about how high my foundation was built up in comparison to my neighbors. On the plus Rich n Ken did a good job of our concerns of the home.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Satisfied owner

  • Clarence F.
  • Verified HomeBuyer
  • November 01, 2022
  • San Antonio, TX

My wife and I bought this beautiful home and we are very happy. Even after being in the home for 2 months, we still find it unbelievable to be in this house. We were in the process of buying another home but our close date was extended and we weren’t happy. We looked at other options and found this gem. The house was close to being completed so we only had to wait about a month before we closed. Our walk through went well and any issues we found were minor and fixed quickly. Now that we are in the house, at this time my biggest issue is this hole in my front yard with a wire sticking out of ...

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Somewhat ok.

  • Timothy B.
  • Verified HomeBuyer
  • July 09, 2022
  • San Antonio, TX

For the most part the home is very nice. Quite a few of the finishes are cheap for the price we paid for the home and we've needed lots of things fixed, straightened, touched up, or replaced already. Somethings are fixed quickly and others have taken a very long time. Double check the listing you buy from as well. Ours said the house would come with gutters...it didn't, a double oven, it didn't, and other things like this.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Highland Homes - Sales team in Ventana is fabulous.

  • Daniel K.
  • Verified HomeBuyer
  • July 05, 2022
  • Bulverde, TX

Sales team in Ventana is fabulous. However the shortages and manpower caused us numerous headaches. We had a list of over 50 uncompleted items when we moved in. After 3 months it is still not completed. Bette attention paid to this would be helpful. I do still think Highland builds a great home.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Dissatisfied with our Highland Home

  • Daniel I.
  • Verified HomeBuyer
  • April 03, 2024
  • Bulverde, TX

I will preface this message by saying our experience with the sales counselor, Thea, and on site construction supervisor. Chuck, has been positive. However, I don’t believe that our Highland home was/is a good value. There were issues before we moved in. There have been issues that we continue to deal with and new items of poor quality and craftsmanship seem to surface almost daily. We had heard very positive comments about the quality of Highland homes, and I believe in other homes, that’s accurate, however, this home does not appear to have been built in the same manner. My list of items to ...

Total Score 4


Quality 2

Trustworthiness 4

Value 2

Responsiveness 4

Final Quality Challenges

  • kyle d.
  • Verified HomeBuyer
  • February 14, 2023
  • San Antonio, TX

We like our home overall and the options and features that were offered. Unfortunately we’ve found many quality issues in the first couple of months that we’ve lived in the home. Many of them were things we brought up prior to moving in to our home. It has been very disruptive to our lives working through the warranty process to resolve issues and often requiring multiple attempts to resolve the issues. Many of the issues we’ve just elected to resolve ourselves because they’re things we’re capable of fixing it and we don’t trust that it’ll be done right. Overall we feel that we paid for a ...

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Disappointing

  • Yolanda A.
  • Verified HomeBuyer
  • October 22, 2020
  • San Antonio, TX

Failed multiple times by construction manager Response time for corrections very poor To much to list

Total Score 4


Quality 2

Trustworthiness 3

Value 5

Responsiveness 1

Highland Homes - Take lots of pictures and document everything during pre-construction

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2022
  • Boerne, TX

Take lots of pictures and document everything during pre-construction and construction, and especially during blue tape. monitor utility meters as soon as possible, just so your not blindsided 2 months later of a water leak that was never discovered. just goes to show, anything can happen. Started out as a second home made it harder to keep up with everything. Over all above average.

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 2

Shady salesman, followed by continued warranty issues

  • Randall G.
  • Verified HomeBuyer
  • July 05, 2024
  • San Antonio, TX

Jon, the salesman, was shady and would tell us whatever he thought would get us to sign. Fortunately for us, we always recorded and/or had a witness present to validate our statements. We had to deal directly with the regional lead to finally come to a resolution, including intentionally misleading us regarding the 20k incentive. He was just as deceptive regarding what changes we could make (we wanted a circular tub). After our earnest deposit cleared, it came to light that we couldn’t do that. He also misled us by 2 weeks regarding closing (the date changed within a week after we went under ...

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 5

Fair experience

  • Chad A.
  • Verified HomeBuyer
  • February 05, 2024
  • Bulverde, TX

Every door knob has fallen off, the hardware is so cheap. 4 toilets and every handle is missing pieces in the back. Washers missing. It’s embarrassing to bring people in to my home. The toilets and tubs backed up in 1st week. The stench of sewage was something we had to live with for a month, with a one year old and three year old. The worst thing is I have kids and the rails have fallen through upstairs. Allowing the ability for one of my kids to fall through the railing. Can provide time stamped pics for everything. The water heaters were not working for the 1st month of ownership. They ...

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 3

Subpar sales, lovely design, responsive warranty team.

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2022
  • New Braunfels, TX

The actual buying process was ridiculous. The sales agent was not informed, and what’s worse didn’t appear to care if she didn’t have correct, timely or complete information. The home design is lovely. The light, the layout and the function is beautiful. If there was less upper loft area, which could be dedicated to larger second bedrooms, the plan would be fantastic. The workmanship behind the walls seems to be competent. The finish work is bad, among the worst I’ve seen. Looking at the details of finish, you would think the subcontractors do not care about their work. Additionally, they ...

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Highland Homes - Highland Homes builds beautiful homes.

  • Anonymous
  • Verified HomeBuyer
  • August 28, 2022
  • Bulverde, TX

Highland Homes builds beautiful homes. Workmanship issues with various crews and insufficient quality control resulted in many issues. However, Highland Homes does attempt to resolve the issues. The process is slow but steady.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Nathan the builder didn’t do his job like we was told after I’ve walk through.

  • Forrest H.
  • Verified HomeBuyer
  • August 31, 2019
  • Bulverde, TX

Lot unfinished work need to be done. T Jet tub not working.

Highland Homes responded:
Hi ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Dissapointed

  • Christopher S.
  • Verified HomeBuyer
  • August 05, 2022
  • San Antonio, TX

So many things still need repair as we closed before all work was completed properly due to rising interest rates. Plumbing failed within 4 weeks of moving in and backed up into the bathrooms. Shane is on top of these things and I will be happier when all of the work is completed, but for the price point on this home, I expected things to be much better.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3