Highland Homes Reviews in Sherman Denison, TX

The rumors are true. Highland Homes really is a cut above the rest. After visiting countless builders and model homes in the DFW we settled for Highland Homes due to their exceptional customer service, knowledgeable sales and build team, flexibility with customization, no frills process and outstanding build quality. If we could build again we would build with Highland Homes.

Working with our Highland team was great from the very beginning to closing. Duwayne, our sales consultant, and Austin our construction manager were great. As a construction superintendent myself. I can highly recommend Highland Home. Of course there will be issues and set backs as with any construction project. However our Highland representatives have gone out of their way to make sure everything was handled and all issues were resolved. We cannot recommend Highland Homes enough.

Overall, I had a great experience

Sales team was great pat and kitty. Home loan process was fairly good. Hank was awesome. Christi was helpful but confused me on a few items. Spencer has been good and responsive for warranty. Main issues drywallers did a poor job. Walls appeared bowed or sloppy, outlet cuts are huge when replacing switches with smart switches, the plates don’t cover there big cuts. Some walls missing texture. One wall had a soft spot but was fixed. Mortar/bricklayers guys did a poor job as well. Tons of mortar voids all over. Several walls the bricks are not straight and bowed inward. Tile guys did alright for the most part but could improve. A few backsplash tiles are crooked. ... More

We are very happy with our new highland home. Everyone is so professional and a pleasure to deal with. I highly recommend you visit their model home in the area you are considering buying in. You won’t regret it. Thank you Highland Homes

We had a great experience with the Highland team. From sales to the builder we felt everyone was working to help us achieve our goals.

I couldn't have asked for a better experience. From start to finish, working with Brittany, Hunter and Mike with Highland Homes was nothing short of exceptional. The process was smooth and stress-free thanks to their professionalism, responsiveness, and extensive knowledge. Every step of the way, their team was attentive, transparent, and genuinely committed to making sure I was happy with my new home. What stood out most was their willingness to go above and beyond to accommodate additional features and personalize the home to meet my wants. They made the experience enjoyable and exciting, and I truly felt like I was in good hands. I would absolutely recommend Highland Homes to anyone considering building a home, and if I had to do it all over again—I wouldn’t hesitate. A truly top-tier builder delivering quality and care at every step. ... More

They made the whole home buying expensive smooth and easy

I had a great experience buying my Highland home in Heritage Ranch. The sales team answered all my questions and were very helpful. I am pleased with the quality of my home. Any issues were addressed in a timely manner and resolved.

For being out of state homeowners it was a pain. All the information that they wanted was ok but asking for it multiple times got to be a bit much. We offered enough information but they kept asking for more and more and even had to get our financial advisor involved. It was a very difficult situation.

Our builder was fantastic. Had we had anyone else we probably would have walked away. Super helpful and caring from the contract signing agents to our builders response to all our concerned and questions. Thank you.

We chose Highland Homes based on their reputation for quality, communication, and strong warranty service. Our construction experience reflected that—everything went smoothly, and Danny, our construction manager, was outstanding. He communicated clearly, stayed on top of the timeline, and made the entire build process seamless. Danny deserves a full 5 stars. Unfortunately, our experience with the warranty side has been the complete opposite. A month after moving in, our backyard tree died, despite plenty of rain and proper yard maintenance. Additionally, a gate hinge had come loose—likely due to wind sometime between our final walkthrough and closing. While I fully understand that no one is perfect and there are rules and disclosures in place to prevent misuse of warranty services, the issue wasn’t the problems themselves—it was how they were handled. Nate, our assigned warranty manager, came across as dismissive from the start. He offered excuses for every concern, spoke to my wife in a condescending tone, and seemed more focused on defending himself and Highland than listening and empathizing. During my own conversation with Nate, I found myself frustrated—not because I didn’t get my way, but because of the complete lack of empathy or ownership. He made sure to mention his accolades with the company, which seemed more like a justification for not helping than a way to reassure us. I did apologize to him for getting frustrated, but throughout the entire interaction, he never once said something as simple as, “I’m sorry you’re dealing with this.” A little empathy and common sense would’ve gone a long way. In the end, I reached back out to Danny, who kindly helped us address a few lingering issues. I truly appreciate that, and again, Danny is a major asset to Highland Homes. But unfortunately, Nate's approach to customer service left a bad taste in what was otherwise a positive experience. It’s disappointing because it wasn’t about getting everything covered—it was about being heard and treated with respect. Customer service and communication should never be afterthoughts, especially when building someone’s dream home. ... More

Great structural build as we watched it from ground up. They really seal the walls and go overboard with sealing up everything to hold in the warm or cold air . Built with Simpson strong ties all over the place was really happy.

Overall experience was great & process relatively hassle free.

I was a bit nervous to purchase a new home on my own. But a HUGE THANK YOU to Highland Home & builder Caleb L. in the MANTA community and my realtor Kristie w/Texas Trails Realty in making this the easiest and smoothest experience! Caleb, a man of integrity went above and beyond to make sure everything was completed on time and move-in ready on my new beautiful Highland Home! I would highly recommend Highland Homes as your home choice for the excellent communication, workmanship and assistance!

It is good experience working with Highland Homes

It was a great experience in buying our new home. When we tour the model the sale agent was professional and made our visit welcoming. She called us to come back and showed us a home that match all our requirements that we talk about on our first visit. It was a great experience from start thru closing.

This was my 2nd Highland home and it’s beautiful. Was completed ahead of schedule.

The people i mentioned above were great to work with. Answers to our questions seem to come with ease and quickly. Problems were nonexistent. Slight problems that existed with the property were handled in a timely manor. The property itself I'm satisfied is of good value and quality of workmanship is quit good. Closing was a bit disturbing, the drive to plano for people of our age could be troublesome for some. Overall experience I'd rate a 12 out of 10.

Chris and Ally were extremely helpful and still are! Made my home buying experience painless and simple.

I chose a Highlands Home because of its stellar reputation for quality work. However, I don’t think Highlands has completely delivered on the townhome I purchased. Highlands responds in a timely manner to my concerns. However, there’s (at least to me) a defensiveness to my critique of some of the carpentry workmanship, especially the trim work done on the baseboards and door mouldings. As of the writing of this survey, I haven’t even moved in yet, and I’ve noticed the moulding around ALL the doors is separating and in some places, pulling away from the wall. I have voiced concern about the shoddy trim work and I have requested that it be corrected. Maybe the trim guy for the work done on the townhomes in Sherman Texas needs to be replaced. Also, I noticed that the shower frame is not level. As for the smart home features, I love them! I also, appreciate the double-paned windows. ... More

Brittany has been our Rock! She is awesome Spencer has been great as well. Everyone we have worked with has been very attentive to our concerns and very timely in responses. I would recommend this group to anyone.

Loved my home buying process with Highland.

My search for a home took some time but I chose Highland because my realtor said that they were the best builder around this area. Some of the choices in design leave me scratching my head but I’m making some changes there. My concern is the quality of the build overall. The home is less than a year old and it has several cracks in the bedroom where the ceiling meets the roof line. My neighbor has a jagged crack inside where the balcony floor meets the living room and cracks in her pantry where the shelf supports meet the wall. That house is also less than a year old. There is also a concern with the way my electrical has been installed. Loose bare wires in units as well as nicks in wiring were found when installing ceiling fans and dimmers. I will probably end up checking all outlets and switches to make sure they’re secure due to issues some of my other neighbors have had. These homes are being thrown up so quickly that I feel quality control is not being maintained. So far issues I’ve had have been addressed promptly except the cracks and I’ve brought that up recently. The entire ceiling seam should be redone. These homes are not cheap and shouldn’t have these kinds of problems so soon after construction. At least it’s still under warranty but what will happen after the year is up? ... More

The sales rep at Highland Homes was mediocre. Once I signed the contract I never heard from him again. I closed on November 26, and I was just given the information to set up my key pad and alarm system on 1/27/25 from the builder. Shane and the warranty department was great and fixed my issues in a timely manner. I work for a builder and was honestly appalled at the service, considering the great reputation of Highland Homes. The reason why I bought this home honestly is because of the community, my lender Reggie and the house was designed to my liking. I repeat it had nothing to do with the sales presentation or service, very underwhelming. ... More