Highland Homes Reviews in Sherman Denison, TX

Great experience with Highlands homes l recommend to other buyers. You are in good hands.

Miguel (builder) has been wonderful. He has been thorough, responsive and patient. I feel that he takes my questions seriously and cares about the quality of the home as well as my experience in the entire build process.

I signed the home purchase contract on February 11, 2024 and closed on October 10, 2024. I hired an inspector before my final walkthrough. Unfortunately, the gas pipe to the heater was not even connected for testing on October 1. Having great respect for Highland Homes as a Trusted builder, we took their promise that the heater would working and it shouldn’t be a concern. We are very disappointed when I had to suffer 2 days without the working heater for my new home when the temperatures plunged to 19 degrees outside. The house inside temperature dropped to 49 degrees in the morning and finally reached 51 for the high on January 6 and January 7, 2025, which caused us great pain and suffering as I was concerned for my 87 year old mother, who I care for ,living in such a cold conditions. ... More

I have used Highland Homes on three different occasions with the previous home being built 30 years ago. All three previous experiences were very positive so selecting them last year for my 4th home was a no brainer. I didn't even show around. I realize building standards are not the same as it was 30 and 40 years ago, but this most recent experience took my off guard. Covid really took its tole on the building industry back in 2020 with equipment and materials being in very short supply and the workforce down to skeleton crews in many instances. Four years later the industry has definitely recovered, but with some disappointing changes. The first eye opening experience was during my selection process. The standard options were selections that were sub-par and in many cases, outdated. Upgrading to a more dated selection cost dearly, even for a slightly higher material. Due to the high prices, many times I kept with the standard selection and scarified what I really wanted. After a short time I felt like I was in the middle of a bait and switch scheme. It became almost laughable. By the time I completed the selection process I was very disappointed and frustrated. The next eye opening change came with the cabinets. If there was a corner to cut - literally - it was taken. The width and depth are much much less than in any previous home. Case in point, there are drawers in the master bath that are 2-1/2" wide by 3" deep - just enough room for a tube of toothpaste if you place it on it's side but not enough room to include your toothbrush. If a dollar could be saved, they were sure to take that route. There were additional upgrades I had not considered until that particular phase of construction was in progress. For example, the plumber was installing the plumbing fixtures when I realized the standard size garbage disposal was a 1/3hp unit. I am accustomed to a 3/4hp so I asked what my cost would be to install a larger size. Their markup was 300% above a reasonable price! Requesting any upgraded material or equipment during construction was at least a 300% increase! This was extremely frustrating. Eventually I purchased upgraded materials and equipment on my own and hired a contractor after closing to install for significantly less than if I had let Highland do the work. Personally I believe this is wrong on so many different levels and is unacceptable. And finally, I believe there were a few subcontractors that were not at the level I had expected from Highland. There were times I felt they selected a different subcontractor just to keep the project moving because their usual sub was not available. This is merely my opinion and may not be the case at all, but it sure felt that way with a few "high profile" subcontractors. My field superintendent was a great guy! He did everything he could to satisfy my requests. If I was disappointed with the installation quality, he would have them re-do it. That level of customer satisfaction went a long way with me and I was very grateful for his consideration. The four and five stars given in my review were because of him. ... More

i have noticed many cracks in my home mainly at the window corners. they gave me a colour but still its brand new home. there should not be even one spot to criticize. door locks were all loose, door lock is not aligned properly, if you call them for repair they show in time.

Stellar experience from beginning to end, and continue today. We had a warranty request for a tripping breaker and they fixed it in less than a week, no questions asked.

great workman ship Caleb has been awesome time any issues regarding our new home beautiful community and neighbors

Our home purchase with Highland Homes was a great experience. The workmanship quality was excellent and they were always responsive to our questions.

Highland Homes at The Reserve’s sales team is amazing. Ms. Pat and Ms. Kitty have been very knowledgeable and outstanding in our journey of home buying. We highly recommend purchasing your home through Highland Homes!

A few things weren’t perfect but when all is said and done 5 stars! Love my home.

Beautiful, comfortable, and an incredibly well built house. Welcome home is real to this family.

As a "senior citizen" I have had several new home purchase experiences, and without a doubt my experiences with Highland homes has been absolutely superior in every way! The quality of the home is beyond compare! Eleven foot ceilings, six inch base boards, included landscape, exterior finishes with lighting, quality paint and fixtures with higher end upgrades make my new home a joy to live in and decorate! And the staff of Highland Homes is amazing! Care begins at the top and is carried through each level of the house to home process with Highland! Tracy in the sales office, Tim, Garret, and Fred in the construction of the home, Donny in customer service, each and every one responsive, professional, knowledgeable, caring and just willing to help no matter the request, or change order! Even the construction VP, Stephen stopped by my home toward the end of construction and I was impressed with his thoughtfulness and care. Anyone looking to purchase a new home should definitely start and end with Highland Homes!! ... More

everything was smooth sailing and accurate and timely.

Overall we did have a good experience with both our Highland Rep and the builder. We were disappointed that we did not get the specific model that we wanted, but understand the limitation with repetitive designs. We would indeed work with our rep (Ashley) our builder (Shane) and would buy Highland again. The flat pain on the walls is probably the one issue we had as it marks up very easy and required significant touch ups after moving in. Had other, minor fixable issues when we moved in but overall very satisfied with our home.

Building with Highland Homes was a breeze! The communication from our project manager Cameron was great. This being our second Highland Home but first time involved in the building process, we had a ton of questions. Cameron was quick to answer all of them and would even send us photographs of the progress made each week to keep us as informed as possible. We had a third party inspection done and the inspector could hardly find anything wrong with the home other than a few very minor items. Cameron made sure they were all taken care of before our closing date, and has continued to handle any warranty/post-close items quickly. We loved building with Highland Homes and can’t recommend the company enough to anyone looking to purchase a new home. ... More

It was great. They gave me weekly updates on the building progress. Questions were answered promptly

The builder made many promises to correct some issues. Never completed!

They were all Very honest.

This is my second time building a home. Tracy T. and Ryan K. were great to work with and made the experience great. If I were to build another home, Tracy and Ryan would be my choice. I looked at many homes from other builders, but Highland Homes stood out.

We absolutely love our new home, and our experience throughout the entire process, from the contract to the planning process, and from building to settling-in, Highland has been amazing every step of the way!

The Highland team did a great job showing and selling my beautiful new home in a wonderful neighborhood.

Based on my buying experience I give Highland Homes top marks for: Quality of workmanship & materials Trustworthiness Value for the price paid Professional, courteous and effective responsiveness to issues

From the initial meeting at the model home all the way to closing, Highland is top notch. Anything that we have had issues with Highland has take care of it right away. We would buy another Highland Home hands down.

I made the decision to leave NY where I had lived for years after hearing from friends how wonderful it was living here in Van Alstyne, Texas. I came down to see for myself and from the minute I arrived I could see what they were raving about. My friends took me all around, showing me so many wonderful places and things. My friends live here in Van Alstyne in a beautiful house built by Highland Homes. I made the decision to meet with the people at Highland Homes. I met with Tracy, the most incredible Sales Representative for Highland Homes who couldn’t have been nicer. Tracy showed me all the houses I could pick from and all the designs I could choose from. I made the decision in 2 days time to buy a house here in Van Alstyne and to have Highland Homes build it. I haven’t regretted that decision for a second! I now live in the most beautiful house that I love. Tracy and Cameron, the construction manager kept me informed and updated each and every step of the way as my house was being built as I was living in NY. I never felt like I didn’t know the progress of my house. Regrets, I have none. My house is beautiful and I can say 100% that if you are considering using Highland Homes to build your house, you won’t have any regrets either. ... More

From start to finish, Cameron displayed exceptional professionalism, expertise, and a genuine passion for creating a beautiful home. The entire home building process was smooth and stress-free, thanks to Cameron's clear communication and meticulous attention to detail. What truly sets Cameron apart is his commitment to customer satisfaction. He was always available to answer questions, address concerns, and provide updates throughout the process. I highly recommend Highland Homes to anyone looking to build a new home. Their professionalism, expertise, and genuine care for their customers make them an exceptional choice in the home-building industry. Thank you for turning my vision into reality! ... More