Highland Homes Reviews in Sherman Denison, TX

Our experience with Highland was issue free. Our salesman and our construction manger were top notch. They handled our requests as we sent them in and were professional and speedy. The home is the best home we have lived in. We love it.

any time I had a problem with something, Jacob was quick to respond.

I have had multiple issues with my home since moving in. Despite letting it be known that I have these issues they remain unresolved. I would recommend going with a builder who is a bit higher quality.

We love love love our Highland Home. We have bought several new homes throughout our life and we saved the best for last. This will most likely be our last home. From A to Z, first look to close, then to now. EVERYTHING was superb X1000. Rayshell, Reggie, Ryan, etc. Just could not be happier. Thank you.

In a heart beat, I would overall recommend the builder.

Highland Homes deserves the utmost praise and admiration for their exceptional workmanship and unparalleled customer service. As a delighted homeowner, I am thrilled to share my outstanding experience with this remarkable home builder. From the moment we embarked on our home-building journey with Highland Homes, we were met with professionalism, expertise, and a commitment to excellence that surpassed all expectations. Their attention to detail and dedication to creating a dream home truly set them apart from the competition. One aspect that truly stood out was the superior craftsmanship exhibited throughout our entire home. The quality of the construction and the meticulous attention given to every facet of the design was evident in every corner. Highland Homes' commitment to using top-of-the-line materials and their exceptional construction standards resulted in a home that exudes both elegance and durability. Moreover, the design process was a seamless and enjoyable experience. The Highland Homes team not only listened attentively to our vision but also provided invaluable insights and creative suggestions to enhance our ideas. Their collaborative approach allowed us to customize our home according to our preferences, ensuring that it perfectly reflected our unique style and personality. Communication with Highland Homes was effortless from start to finish. Their team was consistently prompt, responsive, and readily available to address any concerns or queries we had along the way. They kept us informed about every milestone and decision, ensuring that we felt involved and empowered throughout the construction process. This level of transparency and commitment to customer satisfaction is truly commendable. Additionally, the customer service provided by Highland Homes has been nothing short of exemplary. Their friendly and knowledgeable staff went above and beyond to ensure that every step of the home-building journey was smooth and stress-free. Even after we moved into our new home, they continued to demonstrate their dedication by promptly addressing any post-construction inquiries or minor adjustments that were needed. In conclusion, I wholeheartedly recommend Highland Homes to anyone seeking a home builder that exemplifies excellence in craftsmanship, unparalleled customer service, and a commitment to sustainability. Their unwavering dedication to creating dream homes and their ability to exceed expectations at every turn make them a standout in the industry. Choosing Highland Homes was undoubtedly one of the best decisions we made, and we are forever grateful for the exceptional home they have built for us. Thank you, Highland Homes, for making our dreams a reality! ... More

We bought our first Highland Home 12/21. It was a spec home and was a very rushed transaction. There wasn't much I was please about with this transaction and warranty items initially took forever to get fixed. It definitely was NOT a pleasant experience for us. Frankly having gone through this first experience with Highland, I'm surprised we even considered another Highland Home. BUT, the second purchase with Highland was like night and day difference. From the first meeting with our Sales Counselor Lesli to dealings with our construction managers, Matt and then Danny, we couldn't be more pleased. The communication was exceptional, we were kept in the loop though out the entire process. If we wanted to change something, every effort was made to accommodate our request. There have been very few warranty requests at this home. Those we have had are minor but more importantly, have been responded to immediately. We've been in our new home now about 2 months now and Danny continues to check in with us to make sure everything is still going well. We are so very thankful for this particular team at Highland as they alone have completely changed our view of this company and their products. Thank you Lesli, Matt and Danny! It was a great decision on our part...we couldn't be happier in our new home. ... More

Purchasing out Highland Home was an absolute pleasure. Pat was amazing and made the process a breeze. Hunter is fantastic and is always there to answer any questions we have regarding the house.

Enjoyable buying experience. While I am very aware builders are overwhelmed with strong demand, logistic and employment issues, follow up on completing punch list items could be faster.

This home buying experience was outstanding from start to finish! Our sell’s counselor, Austin, was a delight to work with. Always available to assist us and answer any questions we had at any given time/day. Our builder, Miguel, really made building our home EASY. He constantly communicated with us and provided us with weekly updates, made sure everything was to our liking and even continued following up with us post closing. This is the second home we’ve purchased and the experience was night and day compared to our last builder. Highland homes are beautiful homes but the people involved, from start to finish, made the experience far more enjoyable and we couldn’t thank them enough. ... More

Always respond to my needs. My experience with the builder is excellent

We were pleasantly surprised by the level of communication and customer care throughout the process. No builder is perfect and although some of the trades could be a little more attentive to details when working on homes, overall we were pleased with what Highland delivered.

We had a great experience. We were torn between a couple of different models and lots and changed our minds a couple of times. Highland was very easy to work with and patient as we decided. Our builder, Cameron, was terrific and kept us updated and was always responsive to questions we had both before and after the sale.

We are so impressed with the quality & style of our new home. Our inspection, before moving in, showed a few small things that needed to be dealt with. But what (old or new) house doesn't have that? They were on top of it and got them done (remember: humans build houses, not robots). Ryan K is so awesome, and is on top of answering any questions or concerns we have and does a great job responding to our needs. Thank you again! We love our new Highland "Denton" home!

Had a great experience with Highland staff, and highly recommend the communities and product. Very happy to own a Highland Home!

Long list of repairs needed and not a single 1 started 2 months after first reported issue. Poor workmanship with repairs needed for nearly aspect of the build (windows, floor, fixtures, paint, rails, plumbing, etc)

Building time took longer than expected due to mistakes, such as not ordering the correct MTL, delays with getting contractors to do work, and a tremendous amount of required fixes/redo's during the build process. Subcontractors had to constantly come back to fix things that should have been done right the first time. Appears subcontractors just want to get the job done quickly so they can go to next job. Overall workmanship was poor. This is not the project manager's fault. Put them in a difficult position. And not impressed with selection of materials, for instance cabinets are cheap. Had soft closed cabinets installed and the slides are cheap and not smooth. Highland has fixed many times and the final answer is that is the way they are. Had these before, and never had this problem. So, overall, not impressed with Highland when it comes to materials and how this house was built. The people, sales dept, project manager, tried and worked hard to satisfy us. I tried to have double rod added to master bedroom. Would not do it. And don't like that no bathroom door in house is more than 24" wide. Tried to extend back patio that was within boundaries, would not do. I could go on and on.... Some things they do don't make sense, that would be low cost and be better for owner. Now, I have to pay extra to have these things done that would have been lower cost to do during the build. ... More

Beautiful home, quality materials and any issues we have experienced Hunter gets them rectified in a timely manner and is always happy to help. Thank you Highland Homes

So happy with our Highland Home purchase! Our build was great! Our build manger, Cameron, is very helpful and very thorough. Our sale rep, Pat, is wonderful. She is great at easing our concerns and following through on everything all the way to closing. Highland Homes builds a really nice home. They have a great following and their people prove why they have such a great reputation. Not a single regret, so happy we chose Highland Homes..

We moved in, no hiccups. House was ready to go. We love our new home and enjoy it!

Highly pleased with Highland Homes.

Jonathan & Pat were a great team to work with. We enjoyed the entire experience.

Great experience with Highland Homes from contract to close. Highly recommend this builder.

Building a home during a pandemic was going to be a challenge under any circumstances. While our build took quite a bit longer to complete than originally thought, we believe Highland was able to do it the fastest of probably any builder at the time. The most important thing to note is that at the end of this process, we still adore our project manager, Matt, and salesperson/assistant to anything we ever need, Lesli, and that says a lot! We consider them both dear friends. It was so reassuring to always feel that the people working with us were on our team, they advocated for us because they cared about what we cared about. Any issues that arise can be handled well when you have a team like this. And now that we’ve lived in the home for a few months, as things come up (and they always will) Highland is prompt to address any concerns. Our only lingering concern is the amount of construction debris, plastic and trash that is leftover and strewn across the beautiful acreage adjacent to our home. They of course tried to contain this but wind carries trash away and the field really needs to be cleaned up. We bought this lot because of the beautiful views and they don’t fill us with joy like they did before we built here because of the trash….there are two levels of fencing separating us from the fields or we would clean it ourselves. We are still hopeful it’s part of the plan that this will be cleaned up. But overall we are thrilled with our home and would choose Highland again. ... More

My experience with Highland is absolutely fantastic. From the sales to the design gallery and to the construction process, everyone involved went above and beyond to make sure that the top-notch materials, resources, and services were offered. They kept me updated so that nothing would become a surprise until and after closing. My inspector went in before the final walk through and was also deeply amazed by the quality of their work . He said, directly quote, "they did so good that it was actually off the chart." I will keep recommending Highland Homes to everyone who's considering building.