Highland Homes Reviews in Sherman Denison, TX

Anytime I have a concern Austin responds right away with a solution or update. Austin is professional and informative.

I found a gem of a home that was well built, comfortable, and a fantastic value. The sales process was trouble free.

Our experience with Highland was issue free. Our salesman and our construction manger were top notch. They handled our requests as we sent them in and were professional and speedy. The home is the best home we have lived in. We love it.

We were pleasantly surprised by the level of communication and customer care throughout the process. No builder is perfect and although some of the trades could be a little more attentive to details when working on homes, overall we were pleased with what Highland delivered.

Highly pleased with Highland Homes.

My experience in buying a Highland Home has been pleasant from the start to move in. Highland was very responsive to any questions or issues that might arise during the building process. You can not go wrong in purchasing a Highland Home

Danny was on top of my build the entire time, providing updates and setting realistic expectations.

We bought an inventory home in the Bel Air Village from Highland Home. First, Highland Home's craftsmanship is unmatched regardless of which community you go to. We purchased the Ellington floor plan and we really love it. The home purchase process was very seamless. We have been in the house for about two months and haven't had any major issues. The first issue we encountered was that the house wasn't heating up and it was very cold at night but Miguel was very helpful and sent us the right contact for it to get fixed quickly.

We purchased a new Highland home in Denison which closed in November of this year. Since house was already under construction, and had fallen through twice, we were unable to make any substantial changes. On the plus side, we did not have to pay any closing costs due to the generous offers from the builder and lender. We were in the right place at the right time when the house became available, and we got the lot we wanted. It is an attractive house with a good layout, and the kitchen layout of out model has a good amount of storage. There really is not a lot to be critical of. I would say the Highland Homes has positioned themselves as a more upscale option in the housing market. With that in mind, it would be nice to see more attention to the small details. Some of the work was not up to what they were marketing themselves as. One design complaint would be that the master suite behind the family room and kitchen area has no sound insulation. Anything going on in that area, or the TV mounted on the common wall will prevent anyone from sleeping in the bedroom. Overall, it is a very nice house. Reggie ... More

We liked the highland home quality and their service. home has all the nice material used with granite counter top. One thing we are not happy with it with minor details that can be improved in workmanship like loose connections, visible gaps in some of the portion of patio which can be home of insects.

Best part of the whole experience has been how quick and responsive Austin has been. If there’s been any little stuff that needs fixing, he’s been there either same day or next day.

You can tell when you look at other builders homes and divisions that Highland build quality is better. The homes are all brick and come with a lot of extras. The sales agent was excellent (Brittany) in keeping us informed during the build process. The homes are more expensive but you get what you pay for. They do not change the price upwards like many builders are now doing once you have contracted your home.

The sales team was incredible and the project manager was the best. Thank you guys!!!

They were all Very honest.

The purchasing experience was easy. Wish there was a way to see upgrade options and costs when purchasing. Wish HOA rules were available before you decide to purchase aa they are very restrictive. Mostly my disappointment came from the condition of the home when we moved in. If you buy - Don’t expect a decent construction clean. I have never worked so hard to clean a brand new house. It is obvious that contractors and cleaning crew lack any attention to detail. Almost seems like they don’t care about their own quality. Contractors leave trash and empty water bottles etc on your property when they are near by or are on your property to repair. Total lack of respect. Love the house. Still working almost two months later to have it look as it should have when we closed. ... More

Jonathan & Pat were a great team to work with. We enjoyed the entire experience.

Over all this experience of building and buying our new home has been very good! The house was built very quickly, two months sooner than expected. We are very pleased with our new home.

In a heart beat, I would overall recommend the builder.

Enjoyable buying experience. While I am very aware builders are overwhelmed with strong demand, logistic and employment issues, follow up on completing punch list items could be faster.

Highland homes are nice homes. I closed on my home three weeks before I moved in. I went over the "punch" list and left a key for the workers to complete it before I moved in. A lot of the things were not completed and I am still waiting for it to be done over 6 weeks later. The cleaning of the home was sub-par. Attention to detail was horrible. You would think for the price you pay, it would have been better. I love my home but expected better customer service.

The home buy experience was very easy. It was less stressful then other homes we have bought. The quality of a Highland home is amazing. They take the time to show you how to operate all the modern convenience.

Building a home during a pandemic was going to be a challenge under any circumstances. While our build took quite a bit longer to complete than originally thought, we believe Highland was able to do it the fastest of probably any builder at the time. The most important thing to note is that at the end of this process, we still adore our project manager, Matt, and salesperson/assistant to anything we ever need, Lesli, and that says a lot! We consider them both dear friends. It was so reassuring to always feel that the people working with us were on our team, they advocated for us because they cared about what we cared about. Any issues that arise can be handled well when you have a team like this. And now that we’ve lived in the home for a few months, as things come up (and they always will) Highland is prompt to address any concerns. Our only lingering concern is the amount of construction debris, plastic and trash that is leftover and strewn across the beautiful acreage adjacent to our home. They of course tried to contain this but wind carries trash away and the field really needs to be cleaned up. We bought this lot because of the beautiful views and they don’t fill us with joy like they did before we built here because of the trash….there are two levels of fencing separating us from the fields or we would clean it ourselves. We are still hopeful it’s part of the plan that this will be cleaned up. But overall we are thrilled with our home and would choose Highland again. ... More

Lots of concrete at bottom of foundation, grass unable to grow very unprofessional very disappointing, my last home were a Highland Home.

Highland Homes does a great job laying out the plan, locking in the price, and then providing flexibility in the build as things progress. They do quality work and are responsive to questions along the way. Very transparent and honest; trustworthy.

Overall we did have a good experience with both our Highland Rep and the builder. We were disappointed that we did not get the specific model that we wanted, but understand the limitation with repetitive designs. We would indeed work with our rep (Ashley) our builder (Shane) and would buy Highland again. The flat pain on the walls is probably the one issue we had as it marks up very easy and required significant touch ups after moving in. Had other, minor fixable issues when we moved in but overall very satisfied with our home.