Highland Homes Reviews in Sherman Denison, TX

The builder made many promises to correct some issues. Never completed!

The house is nice but built quickly and thrown together.

We were a little disappointed in the quality of the work. It did not match the quality that we would associate with a name like Highlands. In all fairness, the construction manager has been very responsive to our concerns regarding certain issues with the house to make sure the issues have been resolved.

There needs to be more communication with the trades when constructing the homes. Quality and workmanship seem to suffer and it creates unnecessary construction rework. Relator representing Highland needs to follow through in a timely fashion on promises deliverables to Highland customers. For the price it's a good value. If you're building from the ground up, keep in touch with the construction manager and make on site visits to check progress.

Loved the quality of the home, but I do wish certain things I knew what I know now. I do wish they have a better option at design center and not charge u so much for little things like tiles I’m sure they already have that price included in the house

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

We have had many issues, some still have not been reconciled. since we moved in back in June 2022.

We love our home, but nobody should finish a building project and wish things were different or with plans to fix things on your own at a later date. Unfortunately that was our experience. Our process began with a new hire running our design meeting. We were given no direction, no choices, and he had very few answers to questions we asked regarding upgrades. Having now gone through the process, there should have been a book or list to direct the choices we were being asked to make. Through the beginning of building our construction manager was great about updating us weekly as to what would be happening, but 5 weeks in her updates disappeared and would only answer emails on her timetable. She was completely unavailable outside of very limited set hours, which required us to take time off of work to come meet with her onsite. Late in the process we learned that our brick we chose was not updated in the showroom. The color we thought we had picked had been changed by the manufacturer and never updated the sample in the office. Highland did try to help by allowing us to change the trim colors to brighten the house, but it doesn’t change the fact our brick is not what what we intended it to be. Finally, our final walkthrough was so disappointing. The number of touch ups needed, damaged items, and unfinished projects were astounding. Our project manager assured us it would be done within 5 days of closing, but 6 weeks later we were finally finishing up the final walkthrough punch list. I know no house will ever be perfect, there will always be imperfections that only you the homeowner sees, but that unfortunately was not the case here. We had high hopes, good thing we are in love with certain aspects of the home, nd most of our disappointments are cosmetic! ... More

I have had multiple issues with my home since moving in. Despite letting it be known that I have these issues they remain unresolved. I would recommend going with a builder who is a bit higher quality.

The sales component was very friendly and helpful. The quality after has left much to be desired. Needed assistance has been difficult to obtain. Things stated as taken care of were not, quality of repairs provided have been substandard and support as well. The list is to long to discuss here.

Long list of repairs needed and not a single 1 started 2 months after first reported issue. Poor workmanship with repairs needed for nearly aspect of the build (windows, floor, fixtures, paint, rails, plumbing, etc)

Building time took longer than expected due to mistakes, such as not ordering the correct MTL, delays with getting contractors to do work, and a tremendous amount of required fixes/redo's during the build process. Subcontractors had to constantly come back to fix things that should have been done right the first time. Appears subcontractors just want to get the job done quickly so they can go to next job. Overall workmanship was poor. This is not the project manager's fault. Put them in a difficult position. And not impressed with selection of materials, for instance cabinets are cheap. Had soft closed cabinets installed and the slides are cheap and not smooth. Highland has fixed many times and the final answer is that is the way they are. Had these before, and never had this problem. So, overall, not impressed with Highland when it comes to materials and how this house was built. The people, sales dept, project manager, tried and worked hard to satisfy us. I tried to have double rod added to master bedroom. Would not do it. And don't like that no bathroom door in house is more than 24" wide. Tried to extend back patio that was within boundaries, would not do. I could go on and on.... Some things they do don't make sense, that would be low cost and be better for owner. Now, I have to pay extra to have these things done that would have been lower cost to do during the build. ... More

Overall not happy, 8 miserable months.

Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this transaction. We've since moved into another Highland Home and that entire process was awesome. It completely changed my view of this company. ... More

This has been one of the worst home building experiences I’ve ever had or heard of. Nothing but issues all around and it’s taking weeks to get resolutions. When one thing is fixed, something else comes up. I don’t understand how this company is rated “high” when I’ve had nothing but problems. Home was poorly crafted and rushed to be completed.

We had heard only good things about Highland, so we were excited about our new home purchase. However, we've had nothing but issues with the house since closing. We've had at least 6 work orders for repairs on items that were not installed correctly, already broken, or just plain shoddy craftsmanship. Flooring that's come apart, cracked tile and leaking in the showers, carpet that is not nailed down and is exposing wood underneath, dishwasher with no proper padding or insulation, uneven walls and baseboards throughout, bent air vents, broken window latches, uneven flooring with lumps throughout the carpeted areas. We find new items each day. It is clear now that the house was built as quickly as possible, with little to no attention to the details that make buying a new home so rewarding. I don't think we would ever purchase a Highland home again knowing what we know now. Cheap labor + fast build + poor products in the home = a really disappointed buyer who now has to keep pouring money into an already expensive home. Really not the experience we were so hopeful for. ... More

Unfinished work Not properly completed work such as floors, tile painting Damage in many areas such garage door Kitchen cabinets doors, door knob Damage to walls and sheet rock Damage to paint Damage to garage door Garage door not properly installed causing further damage Shower door not working properly 2 month after closing and nothing has been fixed yet. Electric outlets not working

Bad, inconsiderate and condescending staff even when reached out to Management

We signed a contract on a fully framed house at the end of November 2021 to close in April latest May and we ended up closing in mid August, 2022. It’s almost as if they were stringing us along for 9 months hoping that we would back out and sell the home for a higher price. After 9 months of waiting, we are in a “new” home that has electrical issues, AC issues, and a bunch of things done in hurry that looks unfinished. One AC vent started to rattle so loud in under a month it’ll wake me up at night. The driveway looks like it took some damage and they just threw concrete at it and didn’t even smith it out. Everyone on the block (including those with the same home design) has an additional side garden and we don’t. There is only one spigot attached to the home and it’s not even conveniently placed near the garden or back. Maybe it’s for the neighbor to use. Not thoughtful at all. They cut a lot of corners and it shows. ... More

Did not follow through on work or promises. Awful work ethic, many mistakes were made and not fixed. Poor work quality, things were left out and messy, extremely unprofessional.