Highland Homes Reviews in Sherman Denison, TX

Jonathan & Pat were a great team to work with. We enjoyed the entire experience.

I like everything about Homeland.

We purchased a new Highland home in Denison which closed in November of this year. Since house was already under construction, and had fallen through twice, we were unable to make any substantial changes. On the plus side, we did not have to pay any closing costs due to the generous offers from the builder and lender. We were in the right place at the right time when the house became available, and we got the lot we wanted. It is an attractive house with a good layout, and the kitchen layout of out model has a good amount of storage. There really is not a lot to be critical of. I would say the Highland Homes has positioned themselves as a more upscale option in the housing market. With that in mind, it would be nice to see more attention to the small details. Some of the work was not up to what they were marketing themselves as. One design complaint would be that the master suite behind the family room and kitchen area has no sound insulation. Anything going on in that area, or the TV mounted on the common wall will prevent anyone from sleeping in the bedroom. Overall, it is a very nice house. Reggie ... More

My experience in buying a Highland Home has been pleasant from the start to move in. Highland was very responsive to any questions or issues that might arise during the building process. You can not go wrong in purchasing a Highland Home

We liked the highland home quality and their service. home has all the nice material used with granite counter top. One thing we are not happy with it with minor details that can be improved in workmanship like loose connections, visible gaps in some of the portion of patio which can be home of insects.

Danny was on top of my build the entire time, providing updates and setting realistic expectations.

Great experience , very professional , quality of house is great

We bought our Highland home at a crazy time and knew we overpaid for our home. After move in, we began to notice “the little things” that we had not seen with other builders in our modest price range. When we began to receive utility bills we took note of the efficiency of our systems. I could go on and on but our experience with Rayshell our sales person and Jordan our coordinator made this an easy transition in not so easy time. We were told our home would be ready in September and we moved in July 18. Thanks to all who made our downsizing and transition enjoyable.

Best part of the whole experience has been how quick and responsive Austin has been. If there’s been any little stuff that needs fixing, he’s been there either same day or next day.

A warm and friendly experience from start to finish. Attention to detail from our builder gave us tremendous confidence in the final outcome

You can tell when you look at other builders homes and divisions that Highland build quality is better. The homes are all brick and come with a lot of extras. The sales agent was excellent (Brittany) in keeping us informed during the build process. The homes are more expensive but you get what you pay for. They do not change the price upwards like many builders are now doing once you have contracted your home.

The sales team was incredible and the project manager was the best. Thank you guys!!!

The home is beautiful and we are really happy that we managed to get a home with Highland in this crazy market. Out of the builders we looked at, we could tell Highland had good quality homes.

Long distance purchase builders very helpful showing stages of development

i have noticed many cracks in my home mainly at the window corners. they gave me a colour but still its brand new home. there should not be even one spot to criticize. door locks were all loose, door lock is not aligned properly, if you call them for repair they show in time.

Highland homes are nice homes. I closed on my home three weeks before I moved in. I went over the "punch" list and left a key for the workers to complete it before I moved in. A lot of the things were not completed and I am still waiting for it to be done over 6 weeks later. The cleaning of the home was sub-par. Attention to detail was horrible. You would think for the price you pay, it would have been better. I love my home but expected better customer service.

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

This was my 2nd Highland home and it’s beautiful. Was completed ahead of schedule.

The home buy experience was very easy. It was less stressful then other homes we have bought. The quality of a Highland home is amazing. They take the time to show you how to operate all the modern convenience.

Sales team was great pat and kitty. Home loan process was fairly good. Hank was awesome. Christi was helpful but confused me on a few items. Spencer has been good and responsive for warranty. Main issues drywallers did a poor job. Walls appeared bowed or sloppy, outlet cuts are huge when replacing switches with smart switches, the plates don’t cover there big cuts. Some walls missing texture. One wall had a soft spot but was fixed. Mortar/bricklayers guys did a poor job as well. Tons of mortar voids all over. Several walls the bricks are not straight and bowed inward. Tile guys did alright for the most part but could improve. A few backsplash tiles are crooked. ... More

Overall experience was great & process relatively hassle free.

My search for a home took some time but I chose Highland because my realtor said that they were the best builder around this area. Some of the choices in design leave me scratching my head but I’m making some changes there. My concern is the quality of the build overall. The home is less than a year old and it has several cracks in the bedroom where the ceiling meets the roof line. My neighbor has a jagged crack inside where the balcony floor meets the living room and cracks in her pantry where the shelf supports meet the wall. That house is also less than a year old. There is also a concern with the way my electrical has been installed. Loose bare wires in units as well as nicks in wiring were found when installing ceiling fans and dimmers. I will probably end up checking all outlets and switches to make sure they’re secure due to issues some of my other neighbors have had. These homes are being thrown up so quickly that I feel quality control is not being maintained. So far issues I’ve had have been addressed promptly except the cracks and I’ve brought that up recently. The entire ceiling seam should be redone. These homes are not cheap and shouldn’t have these kinds of problems so soon after construction. At least it’s still under warranty but what will happen after the year is up? ... More

Miguel (builder) has been wonderful. He has been thorough, responsive and patient. I feel that he takes my questions seriously and cares about the quality of the home as well as my experience in the entire build process.

Overall we did have a good experience with both our Highland Rep and the builder. We were disappointed that we did not get the specific model that we wanted, but understand the limitation with repetitive designs. We would indeed work with our rep (Ashley) our builder (Shane) and would buy Highland again. The flat pain on the walls is probably the one issue we had as it marks up very easy and required significant touch ups after moving in. Had other, minor fixable issues when we moved in but overall very satisfied with our home.

Building a home during a pandemic was going to be a challenge under any circumstances. While our build took quite a bit longer to complete than originally thought, we believe Highland was able to do it the fastest of probably any builder at the time. The most important thing to note is that at the end of this process, we still adore our project manager, Matt, and salesperson/assistant to anything we ever need, Lesli, and that says a lot! We consider them both dear friends. It was so reassuring to always feel that the people working with us were on our team, they advocated for us because they cared about what we cared about. Any issues that arise can be handled well when you have a team like this. And now that we’ve lived in the home for a few months, as things come up (and they always will) Highland is prompt to address any concerns. Our only lingering concern is the amount of construction debris, plastic and trash that is leftover and strewn across the beautiful acreage adjacent to our home. They of course tried to contain this but wind carries trash away and the field really needs to be cleaned up. We bought this lot because of the beautiful views and they don’t fill us with joy like they did before we built here because of the trash….there are two levels of fencing separating us from the fields or we would clean it ourselves. We are still hopeful it’s part of the plan that this will be cleaned up. But overall we are thrilled with our home and would choose Highland again. ... More