Highland Homes Reviews in Sherman Denison, TX

Jonathan & Pat were a great team to work with. We enjoyed the entire experience.

Over all this experience of building and buying our new home has been very good! The house was built very quickly, two months sooner than expected. We are very pleased with our new home.

In a heart beat, I would overall recommend the builder.

Enjoyable buying experience. While I am very aware builders are overwhelmed with strong demand, logistic and employment issues, follow up on completing punch list items could be faster.

Highland homes are nice homes. I closed on my home three weeks before I moved in. I went over the "punch" list and left a key for the workers to complete it before I moved in. A lot of the things were not completed and I am still waiting for it to be done over 6 weeks later. The cleaning of the home was sub-par. Attention to detail was horrible. You would think for the price you pay, it would have been better. I love my home but expected better customer service.

i have noticed many cracks in my home mainly at the window corners. they gave me a colour but still its brand new home. there should not be even one spot to criticize. door locks were all loose, door lock is not aligned properly, if you call them for repair they show in time.

The home buy experience was very easy. It was less stressful then other homes we have bought. The quality of a Highland home is amazing. They take the time to show you how to operate all the modern convenience.

Building a home during a pandemic was going to be a challenge under any circumstances. While our build took quite a bit longer to complete than originally thought, we believe Highland was able to do it the fastest of probably any builder at the time. The most important thing to note is that at the end of this process, we still adore our project manager, Matt, and salesperson/assistant to anything we ever need, Lesli, and that says a lot! We consider them both dear friends. It was so reassuring to always feel that the people working with us were on our team, they advocated for us because they cared about what we cared about. Any issues that arise can be handled well when you have a team like this. And now that we’ve lived in the home for a few months, as things come up (and they always will) Highland is prompt to address any concerns. Our only lingering concern is the amount of construction debris, plastic and trash that is leftover and strewn across the beautiful acreage adjacent to our home. They of course tried to contain this but wind carries trash away and the field really needs to be cleaned up. We bought this lot because of the beautiful views and they don’t fill us with joy like they did before we built here because of the trash….there are two levels of fencing separating us from the fields or we would clean it ourselves. We are still hopeful it’s part of the plan that this will be cleaned up. But overall we are thrilled with our home and would choose Highland again. ... More

Miguel (builder) has been wonderful. He has been thorough, responsive and patient. I feel that he takes my questions seriously and cares about the quality of the home as well as my experience in the entire build process.

Lots of concrete at bottom of foundation, grass unable to grow very unprofessional very disappointing, my last home were a Highland Home.

Highland Homes does a great job laying out the plan, locking in the price, and then providing flexibility in the build as things progress. They do quality work and are responsive to questions along the way. Very transparent and honest; trustworthy.

My search for a home took some time but I chose Highland because my realtor said that they were the best builder around this area. Some of the choices in design leave me scratching my head but I’m making some changes there. My concern is the quality of the build overall. The home is less than a year old and it has several cracks in the bedroom where the ceiling meets the roof line. My neighbor has a jagged crack inside where the balcony floor meets the living room and cracks in her pantry where the shelf supports meet the wall. That house is also less than a year old. There is also a concern with the way my electrical has been installed. Loose bare wires in units as well as nicks in wiring were found when installing ceiling fans and dimmers. I will probably end up checking all outlets and switches to make sure they’re secure due to issues some of my other neighbors have had. These homes are being thrown up so quickly that I feel quality control is not being maintained. So far issues I’ve had have been addressed promptly except the cracks and I’ve brought that up recently. The entire ceiling seam should be redone. These homes are not cheap and shouldn’t have these kinds of problems so soon after construction. At least it’s still under warranty but what will happen after the year is up? ... More

Overall we did have a good experience with both our Highland Rep and the builder. We were disappointed that we did not get the specific model that we wanted, but understand the limitation with repetitive designs. We would indeed work with our rep (Ashley) our builder (Shane) and would buy Highland again. The flat pain on the walls is probably the one issue we had as it marks up very easy and required significant touch ups after moving in. Had other, minor fixable issues when we moved in but overall very satisfied with our home.

I have used Highland Homes on three different occasions with the previous home being built 30 years ago. All three previous experiences were very positive so selecting them last year for my 4th home was a no brainer. I didn't even show around. I realize building standards are not the same as it was 30 and 40 years ago, but this most recent experience took my off guard. Covid really took its tole on the building industry back in 2020 with equipment and materials being in very short supply and the workforce down to skeleton crews in many instances. Four years later the industry has definitely recovered, but with some disappointing changes. The first eye opening experience was during my selection process. The standard options were selections that were sub-par and in many cases, outdated. Upgrading to a more dated selection cost dearly, even for a slightly higher material. Due to the high prices, many times I kept with the standard selection and scarified what I really wanted. After a short time I felt like I was in the middle of a bait and switch scheme. It became almost laughable. By the time I completed the selection process I was very disappointed and frustrated. The next eye opening change came with the cabinets. If there was a corner to cut - literally - it was taken. The width and depth are much much less than in any previous home. Case in point, there are drawers in the master bath that are 2-1/2" wide by 3" deep - just enough room for a tube of toothpaste if you place it on it's side but not enough room to include your toothbrush. If a dollar could be saved, they were sure to take that route. There were additional upgrades I had not considered until that particular phase of construction was in progress. For example, the plumber was installing the plumbing fixtures when I realized the standard size garbage disposal was a 1/3hp unit. I am accustomed to a 3/4hp so I asked what my cost would be to install a larger size. Their markup was 300% above a reasonable price! Requesting any upgraded material or equipment during construction was at least a 300% increase! This was extremely frustrating. Eventually I purchased upgraded materials and equipment on my own and hired a contractor after closing to install for significantly less than if I had let Highland do the work. Personally I believe this is wrong on so many different levels and is unacceptable. And finally, I believe there were a few subcontractors that were not at the level I had expected from Highland. There were times I felt they selected a different subcontractor just to keep the project moving because their usual sub was not available. This is merely my opinion and may not be the case at all, but it sure felt that way with a few "high profile" subcontractors. My field superintendent was a great guy! He did everything he could to satisfy my requests. If I was disappointed with the installation quality, he would have them re-do it. That level of customer satisfaction went a long way with me and I was very grateful for his consideration. The four and five stars given in my review were because of him. ... More

The builder made many promises to correct some issues. Never completed!

I signed the home purchase contract on February 11, 2024 and closed on October 10, 2024. I hired an inspector before my final walkthrough. Unfortunately, the gas pipe to the heater was not even connected for testing on October 1. Having great respect for Highland Homes as a Trusted builder, we took their promise that the heater would working and it shouldn’t be a concern. We are very disappointed when I had to suffer 2 days without the working heater for my new home when the temperatures plunged to 19 degrees outside. The house inside temperature dropped to 49 degrees in the morning and finally reached 51 for the high on January 6 and January 7, 2025, which caused us great pain and suffering as I was concerned for my 87 year old mother, who I care for ,living in such a cold conditions. ... More

The house is nice but built quickly and thrown together.

We were a little disappointed in the quality of the work. It did not match the quality that we would associate with a name like Highlands. In all fairness, the construction manager has been very responsive to our concerns regarding certain issues with the house to make sure the issues have been resolved.

There needs to be more communication with the trades when constructing the homes. Quality and workmanship seem to suffer and it creates unnecessary construction rework. Relator representing Highland needs to follow through in a timely fashion on promises deliverables to Highland customers. For the price it's a good value. If you're building from the ground up, keep in touch with the construction manager and make on site visits to check progress.

Loved the quality of the home, but I do wish certain things I knew what I know now. I do wish they have a better option at design center and not charge u so much for little things like tiles I’m sure they already have that price included in the house

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

We have had many issues, some still have not been reconciled. since we moved in back in June 2022.

We love our home, but nobody should finish a building project and wish things were different or with plans to fix things on your own at a later date. Unfortunately that was our experience. Our process began with a new hire running our design meeting. We were given no direction, no choices, and he had very few answers to questions we asked regarding upgrades. Having now gone through the process, there should have been a book or list to direct the choices we were being asked to make. Through the beginning of building our construction manager was great about updating us weekly as to what would be happening, but 5 weeks in her updates disappeared and would only answer emails on her timetable. She was completely unavailable outside of very limited set hours, which required us to take time off of work to come meet with her onsite. Late in the process we learned that our brick we chose was not updated in the showroom. The color we thought we had picked had been changed by the manufacturer and never updated the sample in the office. Highland did try to help by allowing us to change the trim colors to brighten the house, but it doesn’t change the fact our brick is not what what we intended it to be. Finally, our final walkthrough was so disappointing. The number of touch ups needed, damaged items, and unfinished projects were astounding. Our project manager assured us it would be done within 5 days of closing, but 6 weeks later we were finally finishing up the final walkthrough punch list. I know no house will ever be perfect, there will always be imperfections that only you the homeowner sees, but that unfortunately was not the case here. We had high hopes, good thing we are in love with certain aspects of the home, nd most of our disappointments are cosmetic! ... More

I have had multiple issues with my home since moving in. Despite letting it be known that I have these issues they remain unresolved. I would recommend going with a builder who is a bit higher quality.

The sales component was very friendly and helpful. The quality after has left much to be desired. Needed assistance has been difficult to obtain. Things stated as taken care of were not, quality of repairs provided have been substandard and support as well. The list is to long to discuss here.