Homes by WestBay Reviews in Tampa St. Petersburg, FL

To say we are satisfied with this experience would be a lie. To start our sales consultant Roger never disclosed and falsely sold us according to MLS listing we would own $16k “premium lot” that will forever be in a Flood Zone A that will require flood insurance premium. Not to mention failing to explain that 25’ of our said 75’ from back of our house yard would always be a part of the conservation and would never be usable space. Also another 20 foot would not be usable due to the significant modified A graded berm (hill) that slopes downward into the conservation is useless. This leaves us with approx 30’ out of the 75’ we expected. Terrible outcome and then to tell my wife to go after Newland with my concern that is just sad that Westbay can’t own up to how the lot was plotted someone could have explained this before we bought and built. Our sales consultant did not allocate initial credits correctly and then had the nerve to be rude and call us “over spenders” from our design center appointment in a derogatory manner. I can not say anything good about the sales side of our experience the shear thought alone on the lot issue is still very unnerving. I have made my comments to Robert about the disappointment that I had trades giving me better updates on the progress of our home than our builder which was sort of unnerving which has resulting in a lot of questionable uncertainty of the quality of the home: AC down stairs never worked upon moving in, countless lumps under the carpet pad (was it ever cleaned before we laid the carpet), poor construction on the corian sill master shower, grout issues everywhere and I mean even on walls where drywall patching will be required, lack of communicating that a cabinet door was replaced and it’s not even the door I expected! Open items after closet that I had no clue with was not cool. The list goes on and I will he meeting with Brian next week to start chipping away on these. Countless times I have been stuck reversing in the mornings, evenings and during the work week day it’s not even an option to think about driving down Ballantrae. The trades show no respect and take up both sides of the roads and worst than anything we cannot get to our own driveway. This has to be corrected ASAP and cannot continue the fact that an emergency responding vehicle would not be able to get to my home is unacceptable. The trades need to be managed better and that starts with the your builders explaining that only one side of the road can be parked on at ALL times and no driveways shall ever be blocked. This is simple please enforce! I lost it on a couple trades a week or so ago when they told me “No I’m working” and would not move out of my driveway and here my poor neighbor is walking two blocks down to get to her car that she parked bc she too couldn’t get to her own home. At that point I was asking for Mr Nunn’s email to express all these concerns I’m still disgusted with the silly concession that was offered for such a large mistake and lack of disclosing on the lot. I have contemplated writing this exact review on the BBB several times especially living in this home and finding the mistakes that should never had happened. It is extremely sad that this is the outcome. If it wasn’t for the location of this home being so close to the Bexley elementary school and being in Bexley community we would have just walked away. The so called “over-spender options” that we were rudely accused of picking are what have made this semi desirable upon me also correcting all the wrongs with my trades. Kudos only to design center specialist she rocked and Brian has been as reactive as he can as well the sounding board of my concerns. ... More

Double check your plans, houses are being bulit not according to plans and causes many issues once you move in. It has been a really bad experience.

No attention to details, closed on a brand new home and workmanship was terrible, ton of items needed to be resolved, they rushed closing date and left a lot of items unfinished, took short cuts on a lot of stuff, no electricity in half of the home, dryer vent install incorrectly, showers cold and hot water reversed, electrical panel wired incorrectly, took a very long time to address issues, many weeks later we are still waiting for many warranty issues to be fixed.... I would never bought from them again

Was one of the worst home buying experience that I have had. Was told would be a three month build but ended up being 7 months. Hold up was on windows then it was on tile floors. Design team took two months to figure out new top floors. Quality of workmanship and materials were subpar. Some areas in main living room were under grouted or over grouted. Doing a building process window was broken for two months I had to notify the project manager. Issue wasn’t fixed until after we closed on home. Customer service to fix items after closing is no where to be found. Still have issues two months after they have not come out to fix. Leaking shower head, chipped grout in shower. This was my third house to have built but was the worst. If I could would ... More

It was a very competitive bidding process when we signed our contract. We expected for each trade to be supervised during the building process. When we closed, we had a cracked toilet, 180+ stickers on the walls for repairs, etc. We also didn't feel listened to during the entire building process. When we pointed out our pantry door was wrong, we were told it was correct. They replaced it with the wrong door. When we pointed out our toilet was leaking water, we were told it was part of the installation leftover water. It wasn't, it was cracked and leaking. For the money we spent and the premium we feel we paid, I don't think it would be worth going through again. It's been 45 days since we closed and I still have a contractor in our house just about everyday. So to conclude, buyer beware. Go walk the neighborhood, talk to the recently closed homes and ask the buyers how they feel about their building process. ... More

I can’t put anything here. My last review got rejected. I don’t have anything good to say.

We chose Westbay because many of the other homebuilders had poor ratings and they are a family owned company. With that came an expectation that this would be a much better experience than building with one of the larger companies. It started out great the salesperson was amazing extremely helpful, responsive and professional. The homes are absolutely beautiful! We were relocating to the area and as a result we needed to move quickly. We selected a spec/inventory home that was scheduled for completion March/April. After we made our deposit is when things seemed to change. We faced many challenges and delays. We were forced to secure housing at 3 separate airbnb's due to delays. We did not close until July. Westbay did nothing to accommodate or even attempt to address the issue. We are now in our home. We were made so many promises to address concerns and correcting issues only to find out that after closing everything that could possibly be wrong is on their list of "not covered by warranty" almost line by line. We were literally fighting with the QA person who seemed to think that we should not expect perfection and everything was within the "variance". This has been a nightmare everyone seems to have moved on to the next family. Wish we had spoken with our new neighbors before we bought. They were not at all surprised about our experience. The follow through, workmanship and quality of material is awful short of criminal! This is a shell of a home and we are stuck! ... More

No attention to detail. Plumbers forgot to glue a pvc joint from mainline to house, 10 gal per hour leak. Took days to get resolved. Dishwasher drain not hooked up, water in cabinet island as a result.Paint splatters everywhere stucco work not great. Was told it would be fixed after final walk and if it did your stucco guys are terrible. Warranty guy will fight you over most things. Stucco crack the length of house 2 months in and told that it’s homeowner maintenance.

First time builder experience. First, 4 errors made on foundations. They correct 3 minor, but made a bid mistake on my foundation and would not correct. Builder, walk through process and communication is terrible, either late, sick or forgot appointment for walk through and we missed one step due to builder/co worker lack of communication. The day of close, we were notified of the following would not be in and they don't know when and still holding going on 2 months: we are still holding on glass for my cabinet, cabinets chips not repaired, Mircrowave trimming (microwave just sitting in a big hole in the wall) and my stove hood range is not in. When it was ordered, the builder ordered the wrong hood range after sitting in our garage for 1 month waiting for her to schedule somone to come out (she never can out to confirm her order). The builder can not tell us when it will come in. We have a big brown temp hood (my kichen is crome)in my kitchen with a big aluminum/red pipe in the middle held up with tape. My floor tile had holes in it and they put whilte rubber bands in the holes to cover up. Communication is terrible. Very disappointed as a first time builder of a new home. I would be love to post pictures and communication. I'm ashame for guest to walk in our home for the price we paid. ... More

Westbay has reduced their quality. They are now a production builder. The trades people are the same that work on Lennar homes as well. This isn’t strong craftsmanship like it used to be. We had 52 issues with our home upon closing that took 100 days to resolve. Just a horrible experience. We would never recommend Westbay.

My project manager had no clue what he was doing. From the framing all through the construction there were so many issues that I pointed out. Some were addressed some were not I even had to tell them what some of the construction codes were because they were not following them. Now that I’ve moved in, all my issues that have been documented along the way I’m being told are only cosmetic and will not be addressed.