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Homes by WestBay Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Homes by WestBay.

Read all 386 verified reviews from homeowners that built a new home with Homes by WestBay in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Homes by WestBay an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Homes by WestBay's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Homes by WestBay

has 3.8 out of 5 stars in Tampa-St. Petersburg Area

386 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.6

Value 3.8

Responsiveness 3.5

Homes by WestBay in Tampa-St. Petersburg Area

View Homes

Customer Reviews

Phenomenal homes

  • Lanorris M.
  • Verified HomeBuyer
  • June 12, 2024
  • Lithia, FL

The homes of Westbay are designed to entertain and we do exactly that every chance we get. The compliments we get about the home is mind blowing . These homes are far better than other home builders. The only down fall is having casa homes and west bay homes in the same communities and these workers are working well past 6 pm during the week and early on the weekends. There is a lot of noise from the machines and the workers radios . The sod in the front and back yards were installed sloppy. Outside these few minor issues these homes are great and I would buy another Westbay home

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Mr.

  • Isai M.
  • Verified HomeBuyer
  • July 13, 2023
  • Lithia, FL

Overall the home buying experience was awesome, I wish there was a little more options that potential homebuyers could choose, add or upgrade, however the homes are well built and Chris my project manager was amazing!!!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Good experience

  • Suvo D.
  • Verified HomeBuyer
  • January 10, 2023
  • Odessa, FL

Good experience and through professional

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Retirement Home

  • Wanda H.
  • Verified HomeBuyer
  • January 10, 2023
  • Apollo Beach, FL

Stacey was amazing. Her expertise and knowledge, and caring attitude made the experience all worth it. Dav kept me informed along the whole process. He was knowledgeable and helpful, which made the building process enjoyable. The home is absolutely Beautiful. I fell in love with the house and never looked at the lot, I would not have chosen the lot. I also would have wanted to go to the design center since this was my retirement home. I also loved the feel of the community too.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Great customer treatment and attention.

  • Abdel S.
  • Verified HomeBuyer
  • February 03, 2021
  • Riverview, FL

Good overall experience. Some slight concerns when it comes to final home finishes but at the moment they were and will be taken care off by the builder. Good communication and friendly staff.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Excellent and lovely homes

  • Anonymous
  • Verified HomeBuyer
  • November 02, 2021
  • Lithia, FL

Great home & structure; lacking communication and customer service when addressing punch list and warranty issues

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 1

Homes by WestBay - We love our new home

  • Jose S.
  • Verified HomeBuyer
  • August 19, 2020
  • Land O' Lakes, FL

We love our new home

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Our sales folks and construction manager were awesome.

  • Benjamin T.
  • Verified HomeBuyer
  • July 05, 2023
  • Apollo Beach, FL

We love our new home. We love the Westbay team who helped us through this entire process. Overall, the buying experience was solid.

Total Score 5


Quality 2

Trustworthiness 5

Value 3

Responsiveness 5

Bayshore I

  • Gerald R.
  • Verified HomeBuyer
  • April 28, 2020
  • Riverview, FL

There are a couple of things that need to be fixed and our request has been ignored. I understand there is pandemic however a phone call letting us know when the work will be completed would be nice.

Homes by WestBay responded:
We apologize for the slower-than-usual response to homeowner warranty requests. We've temporarily paused all non-emergency visits for the health and safety of all our team members and homeowners. Thank you for your continued patience as we navigate this together! homesbywestbay

Total Score 5


Quality 5

Trustworthiness 3

Value 4

Responsiveness 3

Stacy our sales representative was great! She was in our corner every step of the way!

  • Edward R.
  • Verified HomeBuyer
  • September 08, 2022
  • Apollo Beach, FL

We bought a ready to move in home. Stacy our sales representative was in our corner every step of the way and continues to assist with small issues

Total Score 5


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Very nice folks but poor work quality.

  • Jason H.
  • Verified HomeBuyer
  • October 18, 2022
  • Apollo Beach, FL

Multiple problems with new build still not addressed to include leak in downstairs window, missing trim, no thermostats, etc.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

After 30 days broken promises and house not complete after closing

  • Daemmion B.
  • Verified HomeBuyer
  • May 18, 2021
  • Riverview, FL

Title speaks for itself. I feel tricked. We closed with the promise all work that wasn’t completed would be done and after 45 days now nothing. They keep saying I will get a call and nothing. I

Homes by WestBay responded:
We strongly value our commitment to deliver a home that's 100% complete at closing, and apologize if this wasn't the case for your new home. Could you please write us at info@westbaytampa.com with more details regarding any incomplete work so we can look into the issue? You can also submit a homeowner Performance Request via our website and our Quality Assurance department will be happy to review and assess. Thank you for your feedback, and we'll do our best to earn your full satisfaction! ...

Total Score 5


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

liloia

  • Frank L.
  • Verified HomeBuyer
  • January 07, 2023
  • Land O' Lakes, FL

Everyone worked hard to satisfy our needs to the best of their abilities, a very well built home we’re looking forward to enjoying

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Good

  • Deepa R.
  • Verified HomeBuyer
  • April 10, 2024
  • Lithia, FL

Good Experience, as a first time home buyer, I learn a lot to how to buy home.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Homes by WestBay - Our project manager Dan was exceptional with handling all issues

  • Jason B.
  • Verified HomeBuyer
  • February 08, 2022
  • Apollo Beach, FL

Our project manager Dan was exceptional with handling all issues and getting things done.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Homes by WestBay - The house was built very good and did a great job with the house

  • Stuart M.
  • Verified HomeBuyer
  • July 13, 2021
  • Apollo Beach, FL

The house was built very good and did a great job with the house

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Many small missing workmanship details

  • Daniel E.
  • Verified HomeBuyer
  • July 15, 2020
  • Riverview, FL

More detail evaluation before closing To catch deficiencies on time.

Homes by WestBay responded:
Hi Daniel, we're sorry for your less than perfect experience with us. We strive to deliver homes that are 100% complete at closing, and offer an extended 2-year performance guarantee on all our new homes. If you haven't already, please submit any home requests through our website and our Quality Assurance team will assess and address. Thank you, and welcome to the WestBay ...

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Quick smooth process

  • Julie W.
  • Verified HomeBuyer
  • September 24, 2019
  • Apollo Beach, FL

Lynn our construction manager was amazing throughout. Even after, she made sure we were always taken care of.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Homes by WestBay - Overall, we are very pleased with the home.

  • David S.
  • Verified HomeBuyer
  • March 19, 2022
  • Land O' Lakes, FL

Overall, we are very pleased with the home. The delays were unnecessary. Home was suppose to close in July and didn't close till end of October. I know the excuse was 'Covid' and supply issues but hard to se that as factual when other Westbay homes that started AFTER our home were finished BEFORE our home. At least two homes that broke ground well after us, by months, finished before us, by months. Also, we originally had to switch lots due to an error on Westbay's part and then had to wait an additional five months just to get to the design center. We were two weeks away from design ...

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Bad experience with Truist Bank, formerly Sun Trust Bank

  • Randal M.
  • Verified HomeBuyer
  • February 15, 2022
  • Land O' Lakes, FL

Nice Westbay home. Do not use Truist Bank to service your Loan. Closing time 3 hours and 15 minutes.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homes by WestBay - Delivery problems during the build due to COVID caused some anxiety

  • Frederick F.
  • Verified HomeBuyer
  • February 08, 2022
  • New Port Richey, FL

Delivery problems during the build due to COVID caused some anxiety as well as subs showing on time were the main problems. We are very pleased with the finished product .

Homes by WestBay responded:
Thank you for your patience throughout the build process, and thank you for trusting us with your new home. We are glad to hear that you're enjoying your new home, and welcome to the WestBay Family! homesbywestbay

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

The amount of delays throughout the process. But I understand that the amount of people wanting to buy was unprecedented.

  • Antonio H.
  • Verified HomeBuyer
  • October 26, 2021
  • Riverview, FL

WestBay is a high quality builder. As a buyer you can choose from a good number of options for your home. Their customer service is very good. If I had an issue during the building process, someone was always available to address the issue.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Beautiful designs that work

  • Allen Z.
  • Verified HomeBuyer
  • March 09, 2021
  • Lithia, FL

The building process went smoother than I expected. Sale Team member Lisa was great to work with and went beyond to help my family out with all questions even on her days off or late evenings. Thank you!

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Homes by WestBay - I am very satisfied with my Homes by Westbay home.

  • David S.
  • Verified HomeBuyer
  • May 05, 2020
  • Riverview, FL

I am very satisfied with my Homes by Westbay home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Constructing Manager was AWESOME!

  • Raphael A.
  • Verified HomeBuyer
  • February 09, 2020
  • Apollo Beach, FL

CM'S are great. They really are there to help homeowners feel at ease through this stressful time.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5