John Wieland Homes Reviews in Atlanta, GA

The build and design experience was good and easy. Would have liked more flexibility when it came to smart home options.

Sorry to be complaining here but sales team left us with no choice Design center did not even offer or inform about bathroom hardware Master bathtub has fine crack, kitchen cabinet doors are not soft closing which was promised Kitchen drawers don’t fully close Floor tiles have chips and cracks Doors makes loud noise when opening Dishwasher makes a loud noise when opened Zero coordination with utility providers about conduit and proper running of cables Roofs have signs of cracks which were casually pushed on weather factors without providing proper response The list goes on

Takes multiple appointments to fix simple problems after closing. Had multiple appointments with no show for the repairs. Waisted multiple hours waiting for the repair men. Poor installation of water heater Makes too much noise and noise travel to the 2nd floor bedroom. Poor landscape design water drainage, gutter drips water on the metal roof makes dripping noise and disturb sleep in the bedroom once rain stops.Spent Apparently 70K in design upgrade and gave only one visit of three hours. Asked for 2nd visit for 10 mins and rejected by sales person and manager. Not too happy with over all sales and warranty but very happy with the construction manager onsite. Sales person was also very helpful and always provided prompt response. ... More

Best sales agent (Julie) and best builder manager (Ron) who were/are very responsive and available for help all along the way. Must be applauded, respected and rewarded.

Regular follow ups to help understand status of the construction process.

Starting from signing the contract thru closing the home, we had a great experience with JW Team. The sales rep that we worked with was great, she patiently walked us through every details at the beginning and answered every question reasonably thru the home building process. The project manager assigned to our build was great as well. He was meticulously organized, paid attention to smallest details and made this home building journey enjoyable. Even after closing he kept answering questions and helped getting few after closing issues quickly fixed without going thru the support team. Overall we really enjoyed this process working with the entire team. ... More

JW homes built my home with 3 rd car garage, but without enough paved drive way to navigate a car into the garage. When complained, they don’t even bother to acknowledge there is a problem and try to make corrections

Marketing and sales team experience was good but finding multiple issues with workmanship since we moved in

We are disappointed with our experience with JW Homes. The home we received did not meet our expectations, especially considering the amount we paid. Based on the construction process we went through, we cannot recommend JW Homes to our friends or family.

We love our house and the process of home buying was conducted honestly and professionally . Builder has to be more restricted with the carpentry related to the doors alignment . Our agent Mrs. Julie was very professional , helpful and responsive. Thank you all

It took far too long to complete the build. The Sub Contractors used to build this townhome were not up to par at all. We watched other townhome projects going up around us, from start to finish, while our Pulte build went along at a snails pace. We purchased for the location, and the floor plan, only regret is the quality of the build.

Have had numerous issues, some of them so blatant that i can't believe it's JW home. For example the hardwood floor is already buckling within a month of closing. The carpet is creeking everywhere. Carpet is coming off at places. The attick stair does not open. Many more

I like the JW House design and standard items included with the house that are usually extras. The structure of the house is strong but the poor workmanship finishing the house has been upsetting.We are still having to correct problems with painting, trim work, screens, floors and landscaping. The quality of the wood used on the screened in porch is poor as well as the facia around the roof. The good thing is they are continuing to repair some of these items. I’m sure the supply chain problems caused by the pandemic was a cause of some of the problems

Pulte Mortgage is the worse to work; glad we had other options. I valued John Weiland as good name, but these home are not up to par with workmanship.

We loved working with Mason (on the beginning) and Juan (at the end). Communication was great! We love our new home we purchased from J.W.!

Unfortunately we are still waiting for completion/repairs after closing. Poor craftsmanship and responsiveness. Builder has so many houses that can not follow up or have attention to details. Labor teams may fix one thing and break or miss two from list. Frustrating.

Craftsmanship of my $1m townhome is disgraceful to say the least. I’m 30 days post closing and the builder still has 15 things to fix. My whole row was done poorly and we all are waiting for Pulte to step up. I was giving promises that it would get fixed and all I feel is regret.

Juan is very good at using his resources to deliver!

Great experience. Aiden was a fantastic builder and very easy to work with.

The sales agent David is great. The turnover rate for the builders are terrible. We had three different builders by the time we closed. This lead to a lot of issues and barriers for closing, specifically things not getting ordered, projects not being scheduled in a timely fashion, and no one checking to see if projects were done to a certain standard ultimately leading to a six minute delay for closing and me missing out on great interest rates. Having paid >$600k for a home, I wasn’t expecting this. Nonetheless if the communication and Quality Control improves, the buying experiences would be awesome. ... More

There was little to no communication from builder unless I requested it. I lost two great rates locks waiting a year on completion of a townhouse. Builder is not flexible at all but expects you to be. The millwork and sheet rock work was poorly done. Paying over 500k I would expect better quality/work. Mark up on items you can select from design center is crazy.

Poor finishes, no attention to details, lack of response from the building team, multiple things still to be completed more than one month after closing.

I imagine my experience was the exception rather than the rule because of Covid but the poor workmanship is apparent throughout the home. There is paint all over the floors that has yet to be professionally cleaned, the stain on the stairs is cloudy and inconsistent, the kitchen cabinets were incomplete and damaged and repairs have been made poorly, where handrails were attached to the walls drywall repair was required at every location and the repair work was sloppy. The floor vents were not flush, ceiling cans were not flush, there is paint and grout on the tile and grout was used to coverup where tile was cut incorrectly. This is not the quality I expected in a JW home. ... More

It took more than a year to get home and a lot of compromises we had to make.

The experience started off with a bad omen when the sales rep couldn’t recall when and which neighborhood we were scheduled to meet when first viewing the property. However, beyond the poor communication throughout the building process, particularly with rational expectations on anticipated closing, the various site managers did a terrible job in overseeing the quality of work completed by subcontractors. At closing, there was a laundry list of items that needed correction and we are now two months in and still dealing with our punch list being completed. This is our second build so, we’ve been through the process before. The lack of attention to detail and attempts to get us to accept the condition of the home as-is is what sparked this review. Pulte’s aim is simply to get you in the home and push you off to their Customer Care team after closing fir the 1-year warranty. At that point, you become the GC and have to coordinate subs coming in for repairs. In our case, there have been many. ... More