John Wieland Homes Reviews in Atlanta, GA

Marketing and sales team experience was good but finding multiple issues with workmanship since we moved in

I like the JW House design and standard items included with the house that are usually extras. The structure of the house is strong but the poor workmanship finishing the house has been upsetting.We are still having to correct problems with painting, trim work, screens, floors and landscaping. The quality of the wood used on the screened in porch is poor as well as the facia around the roof. The good thing is they are continuing to repair some of these items. I’m sure the supply chain problems caused by the pandemic was a cause of some of the problems

The pace of delivery was woefully SLOW. The people in the end tried very hard to accelerate the project, but the damage to us financially was done. 6 months of rent at $2900/month, storage at $800/month, and the total inconvenience of having to move everything twice; it was due to be completed est. by September 2021. We placed the contract in December of 2020. So that makes it a year and 3 months. :-( We also had locked in a loan at 2.7% and almost lost it...3 days away from losing it and Pulte Closing Dept. caused major confusion at the end and a lot of gnashing of teeth and a firestorm with my lender! There are many minor issues as to be expected, but some key ones were encountered along the way: - The foundation was poured wrong for the elevator and had to be dug out and repaired causing delays at the end. - The roof leaked for 6 weeks after dry in - There was a fire from the painters, luckily no damage but a real anxious moment - The building sat for 2 months with little to no effort in Feb 2021- May, and then again from Jun - August for no availability of windows; this was very stressful for us! The whole thing was so stressful I would never do it again. I knew John Weiland and have see his work, Pulte does not impress me. ... More

The home buying process was super fun, the people that I dealt with were amazing. Their personality, their care, their effort to make you feel comfortable along the way and go out of their way to handle any hiccups. I love the people that I interacted with along the way. The biggest thing that I have to say is that the quality of the workmanship not even so much the materials is super average. I totally understand that it is a new build and so to counteract the breaking in of the home the team is super helpful with fixing any issues. Quality from the get go could totally be higher but the people will do everything in their power to make it right!! ... More

Great house and floor plan. Local team was great at helping us through the whole process. Expectations on pricing, design, build times, mortgage process and warranty are all poorly managed. Dates are constantly changing and difficult to pin down. Need to watch them closely.

Pulte took a great brand and reduced it's customer service and follow up to Pulte's standards. What a shame

Unacceptable that the day before we were scheduled to close the inspector would not issue certificate of occupancy, claiming the facade of the house was faux brick. Then he came back the next day and ordered a cut be made through the brick on the back of the house before he would issue a certificate if occupancy. Pulte should have provided the construction plans to prove the bricks were, in fact, real bricks (42,000 to be exact) to avoid cutting through our bricks. There was an issue with the front door not locking correctly and this problem was not corrected until three weeks after we closed on our home (during which time we could not use the front door). After three hours of adjusting the door, our door frame now has cracks. Lots of scratches and dings on kitchen cabinets and sloppy touch up to fix them... very noticeable and not the quality I expected. Some of the included features such as bathroom tiles and master bath vanity countertops should be a higher quality and not just run of the mill builder quality, considering the price point of the home. Because we dealt with three different field managers overseeing the construction of our home, there was loss of communication with issues we felt if we did not stay on top of would not have been addressed. We are still waiting for a work order regarding an outside leaky faucet to be fixed. Also, a large, unsightly grey box with sloppy, blue duct tape on it was left on our property which no one can account for the purpose that it serves and no one will to take responsibility for. ... More

Built the 700k home as if I was paying 250k workmanship and quality of the material should have been better for that price. Love the design, location And my project manager as he was as helpful as he could be.

I imagine my experience was the exception rather than the rule because of Covid but the poor workmanship is apparent throughout the home. There is paint all over the floors that has yet to be professionally cleaned, the stain on the stairs is cloudy and inconsistent, the kitchen cabinets were incomplete and damaged and repairs have been made poorly, where handrails were attached to the walls drywall repair was required at every location and the repair work was sloppy. The floor vents were not flush, ceiling cans were not flush, there is paint and grout on the tile and grout was used to coverup where tile was cut incorrectly. This is not the quality I expected in a JW home. ... More

The experience started off with a bad omen when the sales rep couldn’t recall when and which neighborhood we were scheduled to meet when first viewing the property. However, beyond the poor communication throughout the building process, particularly with rational expectations on anticipated closing, the various site managers did a terrible job in overseeing the quality of work completed by subcontractors. At closing, there was a laundry list of items that needed correction and we are now two months in and still dealing with our punch list being completed. This is our second build so, we’ve been through the process before. The lack of attention to detail and attempts to get us to accept the condition of the home as-is is what sparked this review. Pulte’s aim is simply to get you in the home and push you off to their Customer Care team after closing fir the 1-year warranty. At that point, you become the GC and have to coordinate subs coming in for repairs. In our case, there have been many. ... More

It took an extremely ling time to complete & went through 5 changes of builder. The design is wonderful. But the workmanship has been shoddy. And the handoff was somewhat disorganized.

This seemed like a good decision at the time. But, after almost two months here, we’re left wondering. Quality & workmanship issues are big issues. And, getting them addressed had been frustrating and largely unsuccessful. This woukd quakify as one of

We love the home and the protection the warranty program provides; however, it has been nearly impossible to find someone willing to answer your inquires and make repairs. I wouldn't close until all of your repairs are made.

The customer service responsiveness is terrible.

After moving in, we quickly found the following - AC on main level did not work and took 3 weeks and 3 service calls to get fixed, several large boulders preventing sod growth, door swings incorrectly into walk in-closet prohibiting use, 3 tries at repairing roof leak, multiple cracks in drywall seams...

From unrealistic delays to not timely information provided from the builder, this was by far the worst home buying experience that we had with my family.

We are disappointed with our experience with JW Homes. The home we received did not meet our expectations, especially considering the amount we paid. Based on the construction process we went through, we cannot recommend JW Homes to our friends or family.

It took far too long to complete the build. The Sub Contractors used to build this townhome were not up to par at all. We watched other townhome projects going up around us, from start to finish, while our Pulte build went along at a snails pace. We purchased for the location, and the floor plan, only regret is the quality of the build.

Pulte Mortgage is the worse to work; glad we had other options. I valued John Weiland as good name, but these home are not up to par with workmanship.

Unfortunately we are still waiting for completion/repairs after closing. Poor craftsmanship and responsiveness. Builder has so many houses that can not follow up or have attention to details. Labor teams may fix one thing and break or miss two from list. Frustrating.

Various issues cause major concerns

Field manager unable to keep appointments. Repair items take a while to get fixed. Items that should have been addressed before closing remained after closing.Construction continues from in the dark before 6:15 in the morning to 11:15 at night for plumbers and landscapers which disturb current residents that are living in the subdivision. Sales office not helpful to customer . We had final loan approval in January 2020 but sales office called 1 week before closing to say incorrectly that we didn't. Lot premiums are high when sales try to get the most out of the lots. Plumbers and interior trim do very good work when responding to calls after closing. ... More

We got lucky and had a good project manager. But the builder uses very. cheap sub contractors who do very sloppy work. People in the communities are not happy with the final product.

Craftsmanship of my $1m townhome is disgraceful to say the least. I’m 30 days post closing and the builder still has 15 things to fix. My whole row was done poorly and we all are waiting for Pulte to step up. I was giving promises that it would get fixed and all I feel is regret.

There was little to no communication from builder unless I requested it. I lost two great rates locks waiting a year on completion of a townhouse. Builder is not flexible at all but expects you to be. The millwork and sheet rock work was poorly done. Paying over 500k I would expect better quality/work. Mark up on items you can select from design center is crazy.