John Wieland Homes Reviews in Atlanta, GA

We love out home. However, completion date was four months after the date originally given to us. Reassignments of supervisory personnel caused confusion and miscommunication. During construction it delayed the completion by four months. We like the location and after we live here longer we would we able to respond more appropriately.

Quality materials but poor workmanship.

The experience during the process wasn't good as expected. Some many issues and details. The material qualities weren't good. For example, we can't clean the walls because the paint is peeling. During the walk-in, we found a lot of issues (I can say more than a hundred). We expended more than 3 hours finding issues. Even, our realtor said that it was the first time she saw too many issues during a walk-in. No all of them were solved, but as we needed the house we didn't say anything during the walk-off (celebration day) because we didn't want Pulte to move the closing again. We just checked the 3 big issues we reported 2 months before the closing (they solved them the day before the celebration after we pushed a lot). The other problems are finishes mostly related to painting (maybe around 90%). They used different paints (at different times I assume), so we can see two o more colors on the walls and ceiling. There are parts of the ceiling without paint just the drywall "white color". The painting issues are not related to light perspective as we were told on the wall-in day. As, I told Jack (the field manager) "the repairs that you do not do I will do them", so I started painting. Also, I asked twice (during walk-in and walk-off) about the fireplace how to turning on? And if they could test it. They said me it is just turning on the switch. I tried it by myself, and I realized no gas was there. ... More

I am giving the stars mainly because of Brent. He was the person that handled not only all of our problems but neighbors problems. The painters were horrible. The cleaners were horrible. Landscaping needs attention. It is obvious corners were cut. I have a million dollars in this townhouse and it is immaculate because I spent the extra money to make sure it was. I would have walked away from this deal if it weren't for Brent and Tom. And my neighbors feel the same. You missed the mark on upselling on a lot of things on the inside as well. I can show you if you want to come and visit. JW homes used to be top quality. I wish it were still that way. ... More

I like the JW House design and standard items included with the house that are usually extras. The structure of the house is strong but the poor workmanship finishing the house has been upsetting.We are still having to correct problems with painting, trim work, screens, floors and landscaping. The quality of the wood used on the screened in porch is poor as well as the facia around the roof. The good thing is they are continuing to repair some of these items. I’m sure the supply chain problems caused by the pandemic was a cause of some of the problems

The home buying process was super fun, the people that I dealt with were amazing. Their personality, their care, their effort to make you feel comfortable along the way and go out of their way to handle any hiccups. I love the people that I interacted with along the way. The biggest thing that I have to say is that the quality of the workmanship not even so much the materials is super average. I totally understand that it is a new build and so to counteract the breaking in of the home the team is super helpful with fixing any issues. Quality from the get go could totally be higher but the people will do everything in their power to make it right!! ... More

The pace of delivery was woefully SLOW. The people in the end tried very hard to accelerate the project, but the damage to us financially was done. 6 months of rent at $2900/month, storage at $800/month, and the total inconvenience of having to move everything twice; it was due to be completed est. by September 2021. We placed the contract in December of 2020. So that makes it a year and 3 months. :-( We also had locked in a loan at 2.7% and almost lost it...3 days away from losing it and Pulte Closing Dept. caused major confusion at the end and a lot of gnashing of teeth and a firestorm with my lender! There are many minor issues as to be expected, but some key ones were encountered along the way: - The foundation was poured wrong for the elevator and had to be dug out and repaired causing delays at the end. - The roof leaked for 6 weeks after dry in - There was a fire from the painters, luckily no damage but a real anxious moment - The building sat for 2 months with little to no effort in Feb 2021- May, and then again from Jun - August for no availability of windows; this was very stressful for us! The whole thing was so stressful I would never do it again. I knew John Weiland and have see his work, Pulte does not impress me. ... More

Great house and floor plan. Local team was great at helping us through the whole process. Expectations on pricing, design, build times, mortgage process and warranty are all poorly managed. Dates are constantly changing and difficult to pin down. Need to watch them closely.

Perceived poor (disappointing) rests with executive management; stereotypical of trying to build too many homes in a compressed timeframe and then trying to close them out too fast (with insufficient and or stretched resources). Too many delays, changed schedules, obvious shortcuts and overall disappointing workmanship in multiple areas. I gave 4 stars on some metrics as a courtesy to those field managers that entered the picture at the tail-end as they are doing their best to pick up the dropped balls / issues they inherited. True experience was more like the 3 stars of the overall rating.

For a million dollar home we were disappointed with the options at the design center. The subcontractors, in particular the electricians and painters as well as the quality paint used was not good. The quality of many of the materials was substandard as well. The doors are so flimsy you cannot event put a robe hook or towel hook in them. The staff on site were wonderful and very attentive with any issues that came up. JW Homes needs to step it up if they want to continue to build this in this price level.

Unacceptable that the day before we were scheduled to close the inspector would not issue certificate of occupancy, claiming the facade of the house was faux brick. Then he came back the next day and ordered a cut be made through the brick on the back of the house before he would issue a certificate if occupancy. Pulte should have provided the construction plans to prove the bricks were, in fact, real bricks (42,000 to be exact) to avoid cutting through our bricks. There was an issue with the front door not locking correctly and this problem was not corrected until three weeks after we closed on our home (during which time we could not use the front door). After three hours of adjusting the door, our door frame now has cracks. Lots of scratches and dings on kitchen cabinets and sloppy touch up to fix them... very noticeable and not the quality I expected. Some of the included features such as bathroom tiles and master bath vanity countertops should be a higher quality and not just run of the mill builder quality, considering the price point of the home. Because we dealt with three different field managers overseeing the construction of our home, there was loss of communication with issues we felt if we did not stay on top of would not have been addressed. We are still waiting for a work order regarding an outside leaky faucet to be fixed. Also, a large, unsightly grey box with sloppy, blue duct tape on it was left on our property which no one can account for the purpose that it serves and no one will to take responsibility for. ... More

Pulte took a great brand and reduced it's customer service and follow up to Pulte's standards. What a shame

Built the 700k home as if I was paying 250k workmanship and quality of the material should have been better for that price. Love the design, location And my project manager as he was as helpful as he could be.

I was disappointed in the delays and initial build quality of my townhome. Most things have been remedied. I did not find the level of management above the onsite employees to be responsive. It was not the experience I expected from the John Wieland name. In the end, my home is functional and beautiful to walk through, but I cannot endorse the construction process or the company's handling of it.

The experience started off with a bad omen when the sales rep couldn’t recall when and which neighborhood we were scheduled to meet when first viewing the property. However, beyond the poor communication throughout the building process, particularly with rational expectations on anticipated closing, the various site managers did a terrible job in overseeing the quality of work completed by subcontractors. At closing, there was a laundry list of items that needed correction and we are now two months in and still dealing with our punch list being completed. This is our second build so, we’ve been through the process before. The lack of attention to detail and attempts to get us to accept the condition of the home as-is is what sparked this review. Pulte’s aim is simply to get you in the home and push you off to their Customer Care team after closing fir the 1-year warranty. At that point, you become the GC and have to coordinate subs coming in for repairs. In our case, there have been many. ... More

It took an extremely ling time to complete & went through 5 changes of builder. The design is wonderful. But the workmanship has been shoddy. And the handoff was somewhat disorganized.

This seemed like a good decision at the time. But, after almost two months here, we’re left wondering. Quality & workmanship issues are big issues. And, getting them addressed had been frustrating and largely unsuccessful. This woukd quakify as one of

We love the home and the protection the warranty program provides; however, it has been nearly impossible to find someone willing to answer your inquires and make repairs. I wouldn't close until all of your repairs are made.

The customer service responsiveness is terrible.

Builders did not pay attention to details for sheet rock, stairs and ceilings. And were unable to satisfactory correct after several attempts.

I imagine my experience was the exception rather than the rule because of Covid but the poor workmanship is apparent throughout the home. There is paint all over the floors that has yet to be professionally cleaned, the stain on the stairs is cloudy and inconsistent, the kitchen cabinets were incomplete and damaged and repairs have been made poorly, where handrails were attached to the walls drywall repair was required at every location and the repair work was sloppy. The floor vents were not flush, ceiling cans were not flush, there is paint and grout on the tile and grout was used to coverup where tile was cut incorrectly. This is not the quality I expected in a JW home. ... More

After moving in, we quickly found the following - AC on main level did not work and took 3 weeks and 3 service calls to get fixed, several large boulders preventing sod growth, door swings incorrectly into walk in-closet prohibiting use, 3 tries at repairing roof leak, multiple cracks in drywall seams...

We have had leaking basement. Leaking irrigation system that cost us hundreds extra in water bill. Wood stairs that had spots on them. They tried to sand them and repaint them but still not great. Builder came across like he cared at first but didn’t repair things he said he would in the end. Grout in master bath was wrong color and now repair can’t be made because grout won’t match and they don’t know what color it is to match. Multiple cases where I stayed home for work to meet someone for repair and no one showed up or called.

From unrealistic delays to not timely information provided from the builder, this was by far the worst home buying experience that we had with my family.

Pulte Mortgage is the worse to work; glad we had other options. I valued John Weiland as good name, but these home are not up to par with workmanship.