John Wieland Homes Reviews in Atlanta, GA

Do not trust when the they say they will take care of things after inspection and before closing. Way too many small stuff that keeps coming out and it is difficult to get confirmation on when things are going to be completed.

Although I love my home and enjoy the space, location, layout and environment fully, I'm disappointed at the responsiveness from Pulte. Several promises were made that issues identified during inspection would be fixed just after closing and nothing has been addressed despite many requests. Selling the homes is clearly the priority but standing by promises takes a back seat. If these things could be addressed in a timely way, I would have given my experience 5 stars.

Original projected date of completion was Nov 2018; we didn't close until April 2019 so ended up extending our stay in an apartment far longer than expected. Project was mismanaged for the first 6 months, then a rush job thereafter. Even after closing the first month and a half was dedicated to dealing with poor workmanship. Our master shower leaked into the kitchen below the morning after closing. After two weeks of walking through my daughter's bedroom at 5AM for two weeks to take a shower before work, we contacted the some VPs in the warranty group and finally got some progress. Air conditioners were wired incorrectly and did not work, took multiple trips out to correct. The workers in an adjacent lot drove over our Comcast cable tap, which took Comcast about 3 trips out the to house to figure out. Overall this was a disappointing experience. ... More

I like the location I bought in, I like the design(minor things I would change) of the home. The representatives from Pulte were professional but I felt that they were overwhelmed with scope of the project. I had several punch list items. They were not addressed until I made several calls to upper management. Bottom line, I believe that there are not enough line workers to handle the day to day operation.

Drywall was done poorly All exterior doors have chunks of wood missing or divots Had about 30 needed addressed right after closing

It took far too long to complete the build. The Sub Contractors used to build this townhome were not up to par at all. We watched other townhome projects going up around us, from start to finish, while our Pulte build went along at a snails pace. We purchased for the location, and the floor plan, only regret is the quality of the build.

Unfortunately we are still waiting for completion/repairs after closing. Poor craftsmanship and responsiveness. Builder has so many houses that can not follow up or have attention to details. Labor teams may fix one thing and break or miss two from list. Frustrating.

Various issues cause major concerns

We got lucky and had a good project manager. But the builder uses very. cheap sub contractors who do very sloppy work. People in the communities are not happy with the final product.

We have identified several issues upon move in that are problems. It is so difficult to get any response at all. We’re literally stuck at how to get a response. Furthermore, your company is very inflexible about hours they will come with strict rule that they will never come after 4 on weekdays...this is hard for folks with high-demand jobs.

Field manager unable to keep appointments. Repair items take a while to get fixed. Items that should have been addressed before closing remained after closing.Construction continues from in the dark before 6:15 in the morning to 11:15 at night for plumbers and landscapers which disturb current residents that are living in the subdivision. Sales office not helpful to customer . We had final loan approval in January 2020 but sales office called 1 week before closing to say incorrectly that we didn't. Lot premiums are high when sales try to get the most out of the lots. Plumbers and interior trim do very good work when responding to calls after closing. ... More

Craftsmanship of my $1m townhome is disgraceful to say the least. I’m 30 days post closing and the builder still has 15 things to fix. My whole row was done poorly and we all are waiting for Pulte to step up. I was giving promises that it would get fixed and all I feel is regret.

Across the board many buyers in this neighborhood have had multiple significant issues (basement water leaks, burned out water heaters, AC problems, non-functional appliances, leaking windows etc..).

The home entry way steps are dangerously constructed. The list of items to be completed before sign-off was totally ignored. The home completion team communicated to the closing department that everything was completed. Then the sign off date kept getting pushed back till mere hours before closing. I had to sign because the mortgage rate lock date was that day.

There was little to no communication from builder unless I requested it. I lost two great rates locks waiting a year on completion of a townhouse. Builder is not flexible at all but expects you to be. The millwork and sheet rock work was poorly done. Paying over 500k I would expect better quality/work. Mark up on items you can select from design center is crazy.

The finishing touches are awful and we are finding several issues related to cracks in the walls. the doors, door frames, toilets are falling apart. I would not recommend J.W homes

Since Pulte took over the JW brand, the build quality has gone down hill.

Have had numerous issues, some of them so blatant that i can't believe it's JW home. For example the hardwood floor is already buckling within a month of closing. The carpet is creeking everywhere. Carpet is coming off at places. The attick stair does not open. Many more

No action. Builder says always everything is good. material is fine. but finish very poor. wrong paint, wall crack, missing column molding, window broken, poor flooring(uneven)

If you want a 5-star headache, buy a home from these guys. Otherwise, just walk away. Although we are very happy in our new home, getting to this point was a nightmare. We had the worst project manager ever, a guy who was unhappy in his job and basically took out his frustrations on us and our home. Nothing was done right and the workmanship of what was done can only be described as amateurish. I won't describe the comedy of errors this construction site was, but took weeks to get things right. Everything you want costs money. They charge about double what you would pay for things like ceiling fans, so if you can install them yourself, do it yourself and save money. We bought the house before it even had drywall, yet we could not change what tile went in the bathrooms. Preposterous. As you deal with Pulte, you will find that the customer does not come first. They make loads of promises, but do not deliver. Whatever you do, don't make plans around your alleged closing date. They missed four closing dates for us, and missed the closing dates on the other three houses around us as well. I don't know how much that cost them, but it's amazing that Pulte, who owns John Wieland, can throw away money like that and not hold anyone accountable. After you close, their responsiveness to issues is tortoise-slow. It took two weeks for them to figure out who is in charge of our house, now that the previously-mentioned project manager left the company. Once again, many things have been promised, but nothing has been delivered. E-mails to corporate higher-ups have gone unanswered, so we can only assume that the do-nothing corporate culture at Pulte/Wieland goes all the way to the top. John Wieland sold out to Pulte years ago, and when he did, so went his name and reputation. I would probably sell out for $400 million plus too, but don't expect a John Wieland experience when you buy a Pulte home. ... More

My wife and I have never had a worse experience than with a company like this. Stay away from any John Weiland development, as it is under the guise of Pulte Construction. We were warned but current residences, but did not listen. The experiences and stories we have are numerous and would be hard for anyone to even believe. Don’t make the same mistake we did.

Build took 19 months instead of the 12 promised. No exceptions considered for customers who had to move to interim housing as a result. Closing delayed due to incredibly inferior workmanship. Incentive $ pulled out of deal the night before closing. Roof section is still missing both shingles and felt. On site foreman and customer care MBR overwhelmed with complaints, follow-up action is unacceptably slow.

Poor finishes, no attention to details, lack of response from the building team, multiple things still to be completed more than one month after closing.

I closed on my home on November and there are still outstanding issues that should have been addressed prior to closing.

Our builder, Travis H. was the absolute worst -- no attention to detail and any issues raised were NOT addressed. We escalated our concerns with upper management and delayed our closing only to find little to no work was done. And upper management didn't address the issue. We are now living through the remodel of our brand new home to fix the egregious issues which weren't addressed when they were building our home. Corey M., the 4th builder we have had since signing the contract, has been excellent in communication and in trying to address our concerns. Unfortunately, we are not the only home buyers having this same concerns/issues. The other 3 units in our townhome section and all 6 across the courtyard have all complained about the workmanship, the inexperienced builders building high priced townhomes and the delayed closings. Pulte/Wieland is clearly over their head in building high end townhomes and upper management at the Atlanta office, doesn't seem to care that about the workmanship, delays or how their new home owners feel about their experience or the company's reputation -- very short-sighted. ... More