John Wieland Homes Reviews in Charlotte, NC

Pros: The sales process and communication was fine - easy to work through. The dedicated construction manager was great. Cons: like other home builders they are price gauging- way overpriced. Upgrades are overpriced and not worth it. Attention to detail is not good. Quality of craftsmanship is terrible. It’s fine as a starter home, but very far from what they market as a luxury home builder. They don’t include a refrigerator. Overall I would rate them as bush league starter home level quality.

So far the house has been great, but there are little things that I see now that bug me, especially when I consider the price range we are in. there are a few places you can see the walls are no straight, paint splatter on cabinets, windows seem cheap. NONE of the bathrooms had any towel racks or hooks, I had to buy and install myself, to me that is not a finished bathroom.

My new home is lovely, the architecture craftsmanship selections were to my liking! The sales office set an honest expectation for upgrades for the most part. I was disappointed with the design center, as this was a design center I had visited for a home $300k less (about 5 years ago) for another community. The design center was very dark and difficult to view selections. I had wish I had taken pictures from the model to bring, because the rep didn’t really have a clue. I understand she had a lot of neighborhoods to keep up with! But I was playing a guessing game the majority of the time. The walkthroughs and updates that the site project manager gave weekly, were very helpful and I very much appreciated! Then there were some repairs that I needed within a couple of weeks: The summit stairs contact that I had coordinated a repair with, never showed. Then I needed a HDMI upgrade that needed to be switched out to a 8k hdmi. I wouldn’t have needed to know this, if not for my PS5. ATT had to drill in my house to connect the internet, but I have a feeling they are just lazy and didn’t want to resolve the issue they faced feeding through the cable tube from the 2nd floor control panel. There were some internal small mistakes, like a door stopper not installed properly behind where the door would swing open, and some cabinet paint warn off. Other than that, the architecture of these homes are very beautiful and comfortable. Thank you! ... More

My home is as expected, some of the workmanship details (edges, door frames) seem rushed, poorly measured and missing touch up paint. But on the whole, the house is great, the building manager is very responsive to fix a few things even after I closed. Wish the sales team had highlighted more the very short window for registering my HVAC. 30 days is very tight considering people are moving during that time.

Although the team has been very responsive in addressing repairs, I expected the craftsmanship quality to be a lot better. The house was delivered with significant wear and tear on trims and baseboards, something that is not easily fixed. The paint job is sloppy and there are markings throughout the flooring along trims. The kind of damage that home owners try to carefully avoid when moving in with furniture, unfortunately is already built in by the staff. I’m spending a lot of time trying to fix or hide those defects myself just to get a clean look on a very expensive property.

Great salesperson. Poor project manager response on issues found during pre purchase inspection. Decent quality but some rather shabby workmanship by some of the trades (painting, landscaping, plumbing). Hopefully the exterior quality of the structures lasts. We have purchased other new homes over the years and would give this an overall score of 3 out of 5 stars.

even though marketed as JW homes for high end luxury segment, the build quality is same as pulte and what you would expect with any other builder. The quality is substandard with materials used and care taken during construction

Expected better workmanship on finishes

Simply stated, Pulte is not John Weiland as the building principles, process and focus on customers/resolutions is considerably different … I’m able to say this as we’ve had homes from both builders … If given the opportunity to buy again this would not have been our choice although respect the individuals we deal with … Great People just not happy with Pulte …

I had a wonderful experience when purchasing my home. Since closing, I have had multiple issues and the responses I’ve received have been poor at best. I’ve had to have the hot water heater fixed, the refrigerator replaced, 3 1/2 hours of work on July 4th done on the air conditioning unit, and the carpet in both the loft and one of my upstairs bedrooms is now coming a part “both areas are completely unused at the point”. Your emergency help line is completely worthless and I will not waste my time with that moving forward. I can honestly say, that I’m displeased with the experience since closing and I’m embarrassed that I referred a friend to purchase their new home with this group. I only hope they don’t have the same experience I’ve had since I closed! ... More

Poor quality - stairway baseboard damage throughout, sloppy paint throughout, stairway railing damage through drywall, drywall dust ingrained into hardwood floors, black burn spots in bathroom mirror, misaligned vent hood, uneven range door, red spot stains on stair treads, glue paste on tile floors (had to pay third party to clean), backsplash tile is curved at bottom (not cut flush). Some of the issues have been addressed however the stairway molding and stringers are unbelievably bad. Not only has the molding been padded with putty ubiquitously to “resolve” but the stairway stringers bow creating a sloppy aesthetic and quarter rounds that do not align flush with one another. Overall not worth the $600k price point. More like $500k. As a first time home buyer, I’m disappointed to say the least. ... More

A lot to improve quality

Never show up or respond for repairs

Pulte made a lot of promises that they had improved their building construction but they didn't deliver? There's a lack of craftsmanship and use of contractors that aren't held to a high enough standard.

A house so ugly. I call them come to fix nobody show up to fix nothing.