John Wieland Homes Reviews

For a million dollar home we were disappointed with the options at the design center. The subcontractors, in particular the electricians and painters as well as the quality paint used was not good. The quality of many of the materials was substandard as well. The doors are so flimsy you cannot event put a robe hook or towel hook in them. The staff on site were wonderful and very attentive with any issues that came up. JW Homes needs to step it up if they want to continue to build this in this price level.

Unacceptable that the day before we were scheduled to close the inspector would not issue certificate of occupancy, claiming the facade of the house was faux brick. Then he came back the next day and ordered a cut be made through the brick on the back of the house before he would issue a certificate if occupancy. Pulte should have provided the construction plans to prove the bricks were, in fact, real bricks (42,000 to be exact) to avoid cutting through our bricks. There was an issue with the front door not locking correctly and this problem was not corrected until three weeks after we closed on our home (during which time we could not use the front door). After three hours of adjusting the door, our door frame now has cracks. Lots of scratches and dings on kitchen cabinets and sloppy touch up to fix them... very noticeable and not the quality I expected. Some of the included features such as bathroom tiles and master bath vanity countertops should be a higher quality and not just run of the mill builder quality, considering the price point of the home. Because we dealt with three different field managers overseeing the construction of our home, there was loss of communication with issues we felt if we did not stay on top of would not have been addressed. We are still waiting for a work order regarding an outside leaky faucet to be fixed. Also, a large, unsightly grey box with sloppy, blue duct tape on it was left on our property which no one can account for the purpose that it serves and no one will to take responsibility for. ... More

There were communication issues throughout. A representative misspoke at one point and they refused to honor what had been agreed upon. Unfortunately, that's what I will remember the most about the process.

Some of the nicest people I have ever worked with. That being said, my build process experience left a great deal to be desired. There seems to be a gap in the quality control and information flow between the people managing the process and the people executing the process. Highly recommend an independent home inspection - even with new construction - some of the best money we spent.

I am happy with my decision to buy a house on waterfront property. Resell value is definitely there but my experience with John Weiland/Pulte has not been a pleasant experience. Beginning with sales team (weird experience) to design and all the way down to the workmanship has all been sub par. I was very surprised since I always thought Weiland homes were some of the best years ago. It really has changed. Absolutely not what I expected.

Although the team has been very responsive in addressing repairs, I expected the craftsmanship quality to be a lot better. The house was delivered with significant wear and tear on trims and baseboards, something that is not easily fixed. The paint job is sloppy and there are markings throughout the flooring along trims. The kind of damage that home owners try to carefully avoid when moving in with furniture, unfortunately is already built in by the staff. I’m spending a lot of time trying to fix or hide those defects myself just to get a clean look on a very expensive property.

The house is well built and sound. Attention to detail is mediocre.

We like JW home architecture design style. We want to recommend JW home to friends. However, we don’t feel comfortable with things that can be avoided. We understand material shortage, labors and etc. that is cause of delay. Builder shouldn’t have taken off two installed windows from our home for another home to our closing date. The interior work was rushed completely in final months, because the field manages said when window were installed, closing date should be set up. The builder quality celebration and closing date were set up the same date. After that there are many new issues we find later. The customer care is slowly responsive to the finding and follow up items… ... More

Pulte took a great brand and reduced it's customer service and follow up to Pulte's standards. What a shame

Built the 700k home as if I was paying 250k workmanship and quality of the material should have been better for that price. Love the design, location And my project manager as he was as helpful as he could be.

I was disappointed in the delays and initial build quality of my townhome. Most things have been remedied. I did not find the level of management above the onsite employees to be responsive. It was not the experience I expected from the John Wieland name. In the end, my home is functional and beautiful to walk through, but I cannot endorse the construction process or the company's handling of it.

Great salesperson. Poor project manager response on issues found during pre purchase inspection. Decent quality but some rather shabby workmanship by some of the trades (painting, landscaping, plumbing). Hopefully the exterior quality of the structures lasts. We have purchased other new homes over the years and would give this an overall score of 3 out of 5 stars.

even though marketed as JW homes for high end luxury segment, the build quality is same as pulte and what you would expect with any other builder. The quality is substandard with materials used and care taken during construction

The experience started off with a bad omen when the sales rep couldn’t recall when and which neighborhood we were scheduled to meet when first viewing the property. However, beyond the poor communication throughout the building process, particularly with rational expectations on anticipated closing, the various site managers did a terrible job in overseeing the quality of work completed by subcontractors. At closing, there was a laundry list of items that needed correction and we are now two months in and still dealing with our punch list being completed. This is our second build so, we’ve been through the process before. The lack of attention to detail and attempts to get us to accept the condition of the home as-is is what sparked this review. Pulte’s aim is simply to get you in the home and push you off to their Customer Care team after closing fir the 1-year warranty. At that point, you become the GC and have to coordinate subs coming in for repairs. In our case, there have been many. ... More

They could have done better

Expected better workmanship on finishes

It took an extremely ling time to complete & went through 5 changes of builder. The design is wonderful. But the workmanship has been shoddy. And the handoff was somewhat disorganized.

This seemed like a good decision at the time. But, after almost two months here, we’re left wondering. Quality & workmanship issues are big issues. And, getting them addressed had been frustrating and largely unsuccessful. This woukd quakify as one of

We love the home and the protection the warranty program provides; however, it has been nearly impossible to find someone willing to answer your inquires and make repairs. I wouldn't close until all of your repairs are made.

The customer service responsiveness is terrible.

Would not recommend

Builders did not pay attention to details for sheet rock, stairs and ceilings. And were unable to satisfactory correct after several attempts.

I imagine my experience was the exception rather than the rule because of Covid but the poor workmanship is apparent throughout the home. There is paint all over the floors that has yet to be professionally cleaned, the stain on the stairs is cloudy and inconsistent, the kitchen cabinets were incomplete and damaged and repairs have been made poorly, where handrails were attached to the walls drywall repair was required at every location and the repair work was sloppy. The floor vents were not flush, ceiling cans were not flush, there is paint and grout on the tile and grout was used to coverup where tile was cut incorrectly. This is not the quality I expected in a JW home. ... More

Simply stated, Pulte is not John Weiland as the building principles, process and focus on customers/resolutions is considerably different … I’m able to say this as we’ve had homes from both builders … If given the opportunity to buy again this would not have been our choice although respect the individuals we deal with … Great People just not happy with Pulte …

After moving in, we quickly found the following - AC on main level did not work and took 3 weeks and 3 service calls to get fixed, several large boulders preventing sod growth, door swings incorrectly into walk in-closet prohibiting use, 3 tries at repairing roof leak, multiple cracks in drywall seams...