John Wieland Homes Reviews in Charleston, SC

We were fortunate to purchase the last home in our neighborhood. The build quality and customer support are first class.

Had some bumps in the road, but in the end, all was addressed. Great communication through the process. Love our new home.

Communications with Construction Manager (Matt C.) and Warranty Manager (Meagan) were excellent! Love the John Wieland designs. Overall quality of materials and construction were average to good. Happy with Pulte decision to upgrade our structural design for greater strength with wind loads. Sales process was good with the exception of miscommunication on the pool requirements and failure of Pulte to honor original commitment to a third floor loft on the Chesapeake design. Pulte mortgage is disconnected and non responsive and not worth the effort. Overall, we love our final product, location and views of the Wando! Many thanks to Construction Management and Warranty support! ... More

Dependable, quality builders and good customer service.

This was our second time buying. Second time experience not a good as the first time which prompted us to come back. We were not informed of a few structural changes which impacted placement in the finished home. We are on our third roof which was an uphill battle altogether. For a two million dollar home one would expect two a/c zones on the main floor, but no, there is only one! There were plenty of minor issues and problems that we did not encounter during the first home build in 2020. There seemed overall less flexibility to correct mistakes, do trade offs and get issues resolved. In many cases it took many emails to get a problem fixed. However, now that we are in the home, we are happy with the product overall. We are enjoying our new place! Thank you ... More

I am happy with my decision to buy a house on waterfront property. Resell value is definitely there but my experience with John Weiland/Pulte has not been a pleasant experience. Beginning with sales team (weird experience) to design and all the way down to the workmanship has all been sub par. I was very surprised since I always thought Weiland homes were some of the best years ago. It really has changed. Absolutely not what I expected.

Smooth process from start to finish!

Good at getting repairs schedule and most small things have been fixed at 6 weeks of ownership, but will be more. They have a good system to deal with issues. Only issues is the subs they have to reply on - some very responsive and others not so much. They do seem to care and I am hope with how solid the home is and the repair process.

We need our issues addressed after closing. Too many small issues with no responses.

Poor quality of work. No management of the sub contractors

I will know better at the 1 year mark. Fixes are still in progress.

We recently moved into our new home. We had a great experience working with Billy and Justin. They are professional and always responsive to our queries. We love our new home and would highly recommend JW!

Would have like to have more input on options

Justin was my builder and he was great! Very thorough, knowledgable and responsive. I enjoyed working with him. I love my new home! Thank you. I couldn't be happier.

The house is well built and sound. Attention to detail is mediocre.

Not the best buying experience frankly. Felt as if the sales and construction team weren’t in sync and a major issue wasn’t handled properly. Do not recommend and have steered several local friends away.

The John Wieland team was a pleasure to work with. McKenzie our project manager was exceptionally great. There were a few minor set backs due to availability of certain materials due to COVID but overall, a great builder to have build my house. Their settlement process was seamless and uneventful. I would defiantly recommend John Wieland to build your home.

Harrison went above and beyond to make sure our new home was ready for move in day. Pays a lot of attention to details and is very professional.

All in all the experience was very good. As in every construction process there are bumps in the road and there are disconnects between the sales group, the materials purchasing group and the final product. The overall physical structure was built very well, however, it is very important that you bring an external third party inspector to all of your inspections. The speed at which these homes are built, it is inevitable for things to be overlooked or missed and as the new homeowner, your excitement overrides your ability to see everything even if you are in the business. The most important is the pre-closing walk through as you must identify every little scratch and error as once you close, it is difficult to show that this happened prior or post moving in. JW Homes is incredibly good about standing by their product and the "punch list" and does everything they can to correct issues after close. Your project manager is in a tough spot, as he/she is the go between you the customer and JW Homes. Our PM (Harrison/Justin) we had two, were amazing and did they best they could within their power to achieve what was needed. The disconnect is between sales and construction. We chose to use the lighting fixtures that were included and at the design center the words - the lighting will be as it is in the model - were used. This actually means the locations of the fixtures will be the way the are in the model, not the actual fixtures as what we got was builder grade, ok, but our expectations were different. We opted to upgrade our cabinets and include the convenience package. The convenience package however did not include the upgraded soft close rails, although the cabinets themselves did. Again, simple communication and its the attention to detail and not the assumptions that will make your process great. Absolutely critical is the positioning of lights in the ceiling for as what you would take as all lined up and what the builder does are different. Again, this is something we did not recognize during the framing inspection. All in all, it was a good process, the quality of the material is very good, the quality of the workmanship could have been a quite a bit better, however, it is a difficult labor market. The best for last, we were supposed to close on Jan 4, 2023 and had the wonderful surprise to be able to move in on Nov 23, 2022. JW Homes is very smart to give a realistic closing date and then based on material be able to be faster. We would definitely use JW Homes for another home in the future. ... More

We found working with the Pulte team a very nice, enjoyable experience. Wesley was so responsive and always followed up to make sure anything that needed to be corrected was done. I also found Paige to be very responsive and eager to make sure things were going well for repair.

You don’t want me to give a review. It’s been extremely unpleasant.

Kevin and Harrison were fantastic. An extreme pleasure to deal with. I would recommend to anyone seeking a great builder and community

Professional, efficient. Responsive, and competent in our dealings. Matt and McKenzie were a pleasure to work with.

I recently purchased a new town home in Dunes West. The entire process from start to finish has been great. Wesley kept us informed weekly of the progress in the construction. If we asked questions they were responded to immediately. The time frame for completion was spot on. Since moving in we are extremely pleased with how well constructed our home is. Any issues we have are taken care of. We could not be more pleased and are extremely happy with our new home.

This house is great! Couple things we are waiting to get resolved but the responsiveness has been very professional and timely.