K. Hovnanian® Homes Reviews

K. Hovnanian® Homes responded:
Hi Kathryn, Thank you for taking the time to share your feedback. We're pleased to hear you had a wonderful overall homebuying experience, but we understand your frustration with the delay in completing your landscaping. We recognize how disappointing it can be to wait for this final step after moving into your home. Our team has been working through the necessary grading and engineering verification process and has remained in communication with you regarding the status of your landscaping. We appreciate your patience and are committed to completing this work as quickly as possible.

K. Hovnanian® Homes responded:
Hi Cole, Thank you for sharing your feedback. We're sorry to hear you were dissatisfied with the responsiveness to your service requests after closing. Our Homeowner Services team has since connected with you and is working to schedule an on-site visit to better understand your concerns and provide any necessary assistance. We appreciate the opportunity to address your feedback and remain committed to supporting you throughout your homeownership experience.

K. Hovnanian® Homes responded:
Hi, Thank you for sharing your feedback. We understand how frustrating it can be when a home completion date is delayed, especially after planning for an anticipated closing. While the construction delay was the result of the Southern California Edison energization timeline affecting multiple homes in the Silverwood community, we recognize the impact it had on your overall homebuying experience. Throughout the process, our team worked to provide updates as new information became available and to complete and close homes as quickly as possible once energization was complete. We appreciate your patience and thank you for choosing K. Hovnanian Homes. ... More

K. Hovnanian® Homes responded:
Hi, Thank you for taking the time to share your feedback. We're sorry to hear your experience did not fully meet your expectations. We value your comments and would appreciate the opportunity to learn more about your concerns. Please contact us at onlinereviews@khov.com so we can better understand your experience and assist in any way we can.

K. Hovnanian® Homes responded:
Hi, Thank you for sharing your feedback. We're sorry to hear your experience did not meet your expectations. We understand how frustrating the post-closing delays and construction activity were, and we recognize the impact they had on your overall experience. While some work was delayed due to seasonal conditions, our team worked to address your concerns as they arose and completed the outstanding exterior work. We also responded promptly to the construction traffic concerns brought to our attention. We appreciate you taking the time to share your perspective, as feedback like yours helps us identify opportunities to improve the homeowner experience. If you ever have any questions feel free to reach out to us at onlinereviews@khov.com. ... More

K. Hovnanian® Homes responded:
Hi Janet, Thank you for sharing your feedback. We're sorry to hear the delays impacted your homebuying experience. While the closing timeline was affected by the Southern California Edison (SCE) energization schedule, we understand how frustrating the uncertainty was and recognize the inconvenience it caused. Our team worked to keep you informed throughout the process and moved forward with closing as quickly as possible once energization was complete. We appreciate your kind words about our office and construction teams and thank you for your patience throughout the process.

K. Hovnanian® Homes responded:
Hi Muhammad, Thank you for sharing your feedback. We're sorry to hear your experience did not initially meet your expectations. We understand that the number of service requests throughout your homeownership journey was frustrating. Our team has worked diligently to address each concern, and we're pleased we had the opportunity to speak with you directly, listen to your feedback, and complete the outstanding items. We appreciate you taking the time to share your experience and remain committed to providing the level of service our homeowners expect. If you ever have any questions, always feel free to reach out to us at onlinereviews@khov.com. ... More

K. Hovnanian® Homes responded:
Hi Lisa,

Thank you for sharing your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations.

We recognize that there were frustrations related to the financing process, HOA communication, and certain items identified after closing. We understand how important clear communication and follow-through are throughout the homebuying journey, and we regret that your experience fell short in these areas.

Our team has reviewed your concerns and acknowledges that some items reported after closing should have been addressed more smoothly. We appreciate the opportunity to learn from this feedback and have asked members of our Homeowner Services and Sales teams to reconnect with you directly to further discuss your experience.

Thank you for taking the time to share your perspective. ... More

K. Hovnanian® Homes responded:
Hi Domenic,

Thank you for sharing your feedback. We're sorry to hear that your homeownership experience has not met your expectations.

Our records indicate that the concerns brought to our attention have been addressed, and our team has worked to resolve the items reported following closing. We understand that purchasing a home is a significant investment, and we regret that your overall experience has left you feeling disappointed.

If there are any additional concerns you would like us to review, please contact us at onlinereviews@khov.com so we can better understand your feedback and determine how we may assist. ... More

K. Hovnanian® Homes responded:
Hi ,

Thank you for sharing your feedback. We understand the concerns that have been raised regarding HOA governance, communication, and community management.

While the HOA and its operations are managed separately, we recognize that these matters are important to homeowners and can significantly impact the overall community experience. We have communicated homeowner concerns to the appropriate parties and continue to advocate for timely communication and transparency regarding community matters.

We appreciate the feedback and remain committed to supporting our homeowners. If you would like to discuss your concerns further, please feel free to contact us at onlinereviews@khov.com. ... More

K. Hovnanian® Homes responded:
Hi Lisa,

Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling unsupported after completing your survey.

Providing excellent customer service before, during, and after closing is important to us. Our team is currently working directly with you regarding your concerns and remains committed to ensuring you receive the attention and support you deserve.

We appreciate the opportunity to assist and look forward to continuing to work with you toward a positive resolution. ... More