K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

Overall, Glen was great. He was very responsive to questions. However, extremely disappointment after closing to see problems with termites, appliances not working, toilets , shower not working, landscape plants, shrubs dying. Melissa in warranthy extremely good

Great customer service. All concerned were very helpful throughout the entire build process as well as after move-in.

So far so good. We’ve had a few issues as expected with new build. Items are being addressed in a reasonable timeframe and professionally.

we enjoyed working with the sales and build team immensely.

Our home is beautiful however the final steps were very rushes to get it done on time. The drywall and paint is horrible. There was no QA/QC as we closed and they didn't fix the items that we pointed out at the pre-closing inspection. Now we have to deal with a drywall and paint in our house for three days after we have moved in. I hope we are the exception and not the norm as Khov came highly recommended. One shining star was our sales rep Allison!!! She was great in sending us pictures every week as our home was built and is just a sweetheart.

Overall experience was smooth. I wish they had A option to add A pool?

The entire process from booking to closing was very smooth and I am satisfied with the quality of constructions. Overall satisfied and would recommend others to buy homes from this builder.

Upgraded A/C system has 3 separate controllable zones, allows us to set temperatures to suit the usage of different living areas . For the cost it offers great value for money. The site superintendent was very knowledgeable and answered all questions really well.

For how long we had to wait, I’m not so satisfied. Things still need to be fixed, workmanship was horrible. You need to hire people that know what they are doing. Covering a grout mistake is terrible. My grout is horrible. Was told nothing can be done. I’m sure I will in time love my house.

Our experience with K. Hov has been fantastic. Our home design "Serenity" has efficient use of space and is extremely functional for a single family. Our build team is fantastic, specifically the build manager, Sean. We built during COVID-19 and had significant delays like every industry did, but Sean kept us in the loop and was always up front and very responsive if we had questions or concerns.

What stood out the most through the building process was Diana's assistance in explaining construction terminology and answering routine questions. I am very grateful for her continued assistance.

I have to say the best part of the buying/building experience was the Sales team, Neesha and Claire. As a first time home buyer, I couldn't have done it without them for so many reasons. I had never done this before and they were so patient and friendly through the entire process. I was there almost daily throughout the building and never once did I annoy them with my visits and millions of questions, but instead they welcomed it! I am super indecisive and they helped my indecisiveness and guided me off their experiences both professionally and personally with building. They made the experience so much less stressful than I think it could have been or expected. Scott andJoe from construction were both incredible as well at answering questions. Overall loved the process and kinda miss seeing my team every week! ... More

Claire and Neesha were great to work with and are always happy to help.

I think the people here all did great explaining and showing me how everything was put into the house and how it worked. They jumped on any issues that I had. They fixed anything I pointed out or that happened right after move in.

I gave 3 stars for their team set up for different needs. There are some good intentions, but lacking quality controls, perhaps, it came from the top. I was impressed at the beginning for weekly conference calls due to COVID, for updates in different phases of construction. There are FOUR poor qualities that I never ever experienced with new construction, but KHovanian, 1. Painting, one coat and sloppy workmanship, exteriors stucco paint was done like a kindergarten coloring, when the painter come touch up, they just put a glob of paint that made it worst. 2. Stucco has spider web cracked all around, i was told construction and service crew that’s NORMAL. 3. Pavers for driveway and no step were not in compliance for safety, again quick sloppy work, tripping hazard. Why no body supervised the quality 4. The easy fix with front landscape but they made into an undesirable offering, just because HOA would take care of it, whatever available on the landscaper truck being flopped down like a muffin tray. No comment sense in that matter. Everything was rushed to close and two major items like garage door was damaged and adjustment was off, made a lot of noise. Pavers driveway and safety no step were all promised by construction supervisor that would have it fixed ASAP, cabinet doors were also damaged. Closed on 7/23/21, today is 9/13/21 nothing was done. Construction crew primary focus to get other houses completed, could careless for my house that already closed, because they already met quota and company already got the money. After the closing, there are several other minor things on punch list, the service team picked up in addition the driveway and garage door. The team was promptly lining up all vendors to take care of things. Except stuff was promised by Construction crew. I felt so uncomfortable dealing with the first guy from service team. I expressed my concern about the poor quality that i mentioned at the beginning, paint, stucco, pavers, landscape, etc. I felt that person was not listening, he was busy talking at me, and told me that kind quality is NORMAL and “that’s why you paid this price” 3/4 million dollar home with poor quality with KHovnian is normal!!! The construction crew also said this poor quality is also NORMAL. One coat of paint, after one or two years it will need to repaint, HOA will increase and we the homeowner will have to pay for it . It’s a perfect scheme from the top. Just because I am a women/non American, I had purchased new construction homes more than average people in the last 16 years in Arizona. The noise from A/C inside the wall in master bedroom is LOUD , again I was told that’s NORMAL. When A/C mechanic came, he said it’s not normal. There’re remedies to fix that, however, builder has to approve it, one month later no one approve it. Just to sum it up, I am very disappointed !!! ... More

All around great experience! We were always well taken care of!

We were so happy to find a house! The market became crazy and builders were taking advantage! KHOV helped us get into our brand new home without pushing up the cost unnecessarily and gave us a great timeline. They were done on time with no delays and kept us informed with photos and phone calls once a week We love our new community and our neighbors are great! Our house has tons of storage and our backyard has so much room we are putting in a pool! Thanks to KHOV and the people on site and in the office we have our brand new home!

The experience was good overall. Some issues identified were not addressed before move in.

The builder was very good at communicating each phase of construction. Builders employees were super.

Lady Karen and Kevin were awesome

From the time I walked into the sales office, I had a delightful experience and was grateful for the knowledge of the Sales Consultant. There was always constant communication and connection from the construction team. When I moved into my home, I felt certainty around the quality of the build as well as saw the excellence in the workmanship itself. K. Hovnanian homes builds with pride and excellence. I will buy from them again!

My overall experience was great! They kept me well informed during the whole process, and once the purchased was completed they took care of all small little issues in a timely matter, it was very easy to communicate with them. Very happy with my new home.

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

K. Hov went over and beyond to make sure my home was perfect. The process was a great experience. This is my first home here in the valley. The team was great, they helped me every step of the way.