K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

The entire team at McCartney Ranch was a pleasure to work with during the build. Trisha, Hector, Marcus and Todd kept us updated weekly. They also delivered as perfect a home as possible especially with today's material and labor constraints the construction industry is facing.

It really was a nice and easy process from start to finish. Everyone I've had dealings with were very professional and easy to work with. I really would love to give a 5 star review, but the final finish at the very end of the purchase falls short. I bought my home after two of my daughter's bought K Hov homes in the area. We all have the same complaints. The quality of the painter and drywall final finish is poor. They come back after your walk through and they determine whether, or not, what you have marked as unacceptable is worthy of them repairing it. It's really unfortunate to have such a good experience end with imperfections in the drywall and sloppy paint work that you get look at everyday. The K Hov employees explained that it is the contractors discretion if the quality meets "industry" standards. Seems to me that the contractors should meet K Hov's, and the customer's, standards/expectations. When touch up paint was requested so I could fix some of it myself I was denied. ... More

Hovnanian sales and build team were knowledgeable, helpful and timely with thorough responses. The workmanship lacked quality control resulting in far too much rework. The schedule seemed aggressive exacerbating the workmanship issues and leaving too many punch list items after moving in. The warranty and build team were responsive to the issues somewhat mitigating the frustration.

Be sure to take your time at the selection center even if it means going there a couple of times.

My wife I love our new home. The build quality is great. The best part of the experience was the communication and interaction with construction managers Carl, Floyd and Anthony. Trisha was a professional every step of the way and Eyvone responded to our questions/requests in a prompt and professional manner.

The sales staff and construction staff are top notch. Friendly, responsive and have a true interest in wanting you to love your new home. Look, issues happen. It's how your builder responds and corrects problems that is key. They get resolved quickly and even post sale the warranty department has never said no to an issue. They want you happy.

As a first time homebuyer, KHov made the experience pleasant and seamless. Mike was very responsive even after the purchase was completed. They made the experience feel personalized. I would definitely consider purchasing from this builder again.

It was si great to work with Sabrina and Darren with the rest of the khov team.

Make sure they show you all options for upgrades. Don’t take no for an answer always push for what you want. If you see something that is not right speak up. Ask as many questions.

Everything was smooth progress and the team is great.

We are extremely happy with Charlotte and Jeanine. They represent your company very well. We are unfortunately, somewhat unhappy with the workmanship of the new build. It appears the superintendent was not paying attention when the home was built. We have talked with the neighbors and they have experienced almost the same problems. But Jeanine and Charlotte have been able to resolve them. They have been very responsive.

The process from viewing to closing went smooth. The things I asked for they provided. My only issue is the walls are thin and can't sleep in the room next to laundry room if washing machine is on. The appliances are extremely cheap and I'll be changing them soon.

While the process was easy and quick, i moved in to a variety of issues in workmanship and a lack of being detailed oriented. Issues with paint where it shouldn’t be and not where it should, holes, misaligned cabinetry, big dents in the garage door, a broken garbage disposal, to name a few.

Overall, Glen was great. He was very responsive to questions. However, extremely disappointment after closing to see problems with termites, appliances not working, toilets , shower not working, landscape plants, shrubs dying. Melissa in warranthy extremely good

1. Pantry door not fitting properly 2. Glass Panels over fridge missing (Received 10 glass panels instead of 12) 3. Stair step from 1st floor (strip repair) 4. Stucco Repair work done in backyard 5. After stucco repair, patio framing is uneven. 6. Automatic outdoor Cam lights over garage (to be addressed).

Other than the on-site realtor, who was phenomenal, the home purchase was very typical. Standard issues with workmanship.

During the sales process everything was amazing, the house itself is great. Now when it comes to getting things done and replaced. The representative for my community is not very communicative, says she will do something and doesn’t. Have talked to her several times and nothing gets done.

Quality of work for price of homes doesn't equal out, especially when getting appraised.

Just make sure the get down what they promise before closing

The home is overpriced for the materials used. This is a track homes priced as custom with a pretty bow on it. The trades are poor at best. The cabinets have popping fronts, every sink in this house has leaked or is leaking, the floors are uneven requiring a shim to level my refrigerator, there is and has been a moisture smell in the guest bedroom from the day I moved in, still not found, The lock plates have been over chiseled at the front door, looks bad. The back porch columns, I have not been able to find a stud, they appear hollow, or at a minimum not framed to code. The windows actual grown and my blinds move with wind. Overall the quality is poor, buyers remorse. ... More

They were really friendly, even after moving in I still have a relationship with them, they answer all of my questions, either through call, text, email or even if I just popped into the office.

Quality home with a good team to get it built and this sales team were extremely supportive to the buyer on tough times and rising interest rates.

The whole crew, from sales to building, were great! Quick responses and step by step updates. This was our first time buying a new build and we couldn't be happier with choosing Khov!! Thanks guys!

Onsite.crew were great. Anthony, Carl and Sabrina helped with anything they could to help make the process go smooth. I can’t say that about the home office. Much confusion on the closing date with some people not giving me true stories. Didn’t get closing numbers till the day before and they were wrong and had to be corrected. Seemed like the office didn’t communicate very well the the field and me.

Everyone has been great and very responsive. Home looks great, only complaint is there is grout that still needs to be cleaned around one of my bathrooms