K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

Everything was smooth progress and the team is great.

We are extremely happy with Charlotte and Jeanine. They represent your company very well. We are unfortunately, somewhat unhappy with the workmanship of the new build. It appears the superintendent was not paying attention when the home was built. We have talked with the neighbors and they have experienced almost the same problems. But Jeanine and Charlotte have been able to resolve them. They have been very responsive.

The process from viewing to closing went smooth. The things I asked for they provided. My only issue is the walls are thin and can't sleep in the room next to laundry room if washing machine is on. The appliances are extremely cheap and I'll be changing them soon.

While the process was easy and quick, i moved in to a variety of issues in workmanship and a lack of being detailed oriented. Issues with paint where it shouldn’t be and not where it should, holes, misaligned cabinetry, big dents in the garage door, a broken garbage disposal, to name a few.

Overall, Glen was great. He was very responsive to questions. However, extremely disappointment after closing to see problems with termites, appliances not working, toilets , shower not working, landscape plants, shrubs dying. Melissa in warranthy extremely good

1. Pantry door not fitting properly 2. Glass Panels over fridge missing (Received 10 glass panels instead of 12) 3. Stair step from 1st floor (strip repair) 4. Stucco Repair work done in backyard 5. After stucco repair, patio framing is uneven. 6. Automatic outdoor Cam lights over garage (to be addressed).

Other than the on-site realtor, who was phenomenal, the home purchase was very typical. Standard issues with workmanship.

During the sales process everything was amazing, the house itself is great. Now when it comes to getting things done and replaced. The representative for my community is not very communicative, says she will do something and doesn’t. Have talked to her several times and nothing gets done.

Quality of work for price of homes doesn't equal out, especially when getting appraised.

Just make sure the get down what they promise before closing

The home is overpriced for the materials used. This is a track homes priced as custom with a pretty bow on it. The trades are poor at best. The cabinets have popping fronts, every sink in this house has leaked or is leaking, the floors are uneven requiring a shim to level my refrigerator, there is and has been a moisture smell in the guest bedroom from the day I moved in, still not found, The lock plates have been over chiseled at the front door, looks bad. The back porch columns, I have not been able to find a stud, they appear hollow, or at a minimum not framed to code. The windows actual grown and my blinds move with wind. Overall the quality is poor, buyers remorse. ... More

They were really friendly, even after moving in I still have a relationship with them, they answer all of my questions, either through call, text, email or even if I just popped into the office.

Quality home with a good team to get it built and this sales team were extremely supportive to the buyer on tough times and rising interest rates.

The whole crew, from sales to building, were great! Quick responses and step by step updates. This was our first time buying a new build and we couldn't be happier with choosing Khov!! Thanks guys!

Onsite.crew were great. Anthony, Carl and Sabrina helped with anything they could to help make the process go smooth. I can’t say that about the home office. Much confusion on the closing date with some people not giving me true stories. Didn’t get closing numbers till the day before and they were wrong and had to be corrected. Seemed like the office didn’t communicate very well the the field and me.

Everyone has been great and very responsive. Home looks great, only complaint is there is grout that still needs to be cleaned around one of my bathrooms

Every builder is, of course, at the mercy of the local trades; but what sets builders apart is how they fix and take care of issues with the build. KHOV does this. They take care of the issues/make sure they get taken care of, and are responsive and agreeable with regard to fixing the inevitable issues that arise from the local trades. Overall, a great home and a great builder.

Brandon was always extremely helpful and willing to answer all of my questions. He is friendly, knowledgeable and always approachable which I've appreciated. You guys need 1,000 Brandons! Unlike Dustin, my main contact who always made me feel like I was bothering him. To no surprise, he left the company and went into some sort of Construction endeavor if I remember correctly which is probably better suited for him. He should NOT be in any sort of Customer Service position. Don't get me wrong, he addressed things because I pushed for them but I could tell by our interactions that he was overwhelmed, over worked and pretty much hated his job. Yvonne replaced Dustin and I haven't had to interact with her other than to respond to an email from her on an open ticket after Dustin left. ... More

The whole process was a bit hiccuping with Change of staff. But the orientation, home maintenance and appliance review for extended warranty was very detailed and thorough. I appreciate follow up calls to remind me of ownership responsibilities and privilege.

It was a smooth process buying a home, sales agent was very helpful and professional

Unfortunately, I wasn't the original buyer so I didn't get to pick out any of my home's features. Even though only the frame work was up and nothing else, I couldn't add or subtract anything. I paid a higher price than the original buyers without any of the "perks". Thank goodness I liked what had been picked out as far as the coloring of the flooring, paint and exterior. However, it would have been nice to at least add some features like toilet paper holders or exterior lights over the garage. All the staff understood my frustration and could only quote back that to me that I wasn't the original buyer. : ( ... More

Communication was great. Any issues that came up, they corrected right away.

The sales team and wrap up team were great. The financing experiment was brutal.

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

We bought a model home so we knew we were going to do some renovations and knew the stuff we were replacing was cheaper quality. Overall, we really love our home and are happy with it. Most of the staff was very friendly and helpful. Overall score would be 4.75 stars.