K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

We bought a model home so we knew we were going to do some renovations and knew the stuff we were replacing was cheaper quality. Overall, we really love our home and are happy with it. Most of the staff was very friendly and helpful. Overall score would be 4.75 stars.

The sales office was great. The building work met my expectations. The in house loan process was not the greatest and the representative (Nicole) made me feel that my time and business was not important. Most of the time she kept requesting things after hours and delayed response asking for additional items that I had to leave the house to retrieve during this COVID pandemic. Never apologized and simply not a way to do business and lack of empathy.

Our home is beautiful but there has been a lack of quality re-work on concern areas.

The loan processing was extraordinary.. But the final walkthrough of the house before closing was not upto the mark... all the issue pointed put during first walk through were not corrected and what was found was the blue tape was just removed and when finally asked they suggested we raise. Maintenance request to complete the issues.. which was not expected..construction supervisor need to take care of these issues for these issues for a better experience to new home owners

Sedona model is best one to have more living space and great bedrooms

I loved the follow up process from Ben, as each week went by. Some issues I discovered after closing. The whole house was painted with flat paint, I think it’s dumb. Second major issue, master bathroom light fixtures are all on one switch. That’s just not smart at all.

The house was move in ready but there was a lot discrepancies that needed to be addressed. I felt unprepared when I moved in. It’s an information overload but also there is information that is never given. I was given answered to my questions in the moment only to find out they were wrong answers and made me feel lied to. The warranty person has been great. When I do have tickets they are handled immediately or I get a call immediately that it will be handled. I wish the builders took more care before we moved in so I didn’t have strangers in my house for warranty. It’s a huge stressor to me to find someone who can be here for it, or take time off to be home fortunately our warranty agent usually plans it all for the same day. Is it possible that if the builders took more caution it would have been done prior too. Some information I asked for the builders refused to give me. Information on what my electrical is rated and where the wires are were denied to me which is crazy because as I improve my house I don’t know what or where my electrical is. They also aren’t sure what the inside paint colors are for doors and baseboards. I would of liked all this in my email or printed information. The warranty agent has been very helpful, but I wish the builders either had more time, been more aware of the trades and their workmanship so I wouldn’t have to call warranty always. Also I almost never used the realtors at all. I mostly felt with the builder, and the warranty. ... More

We were so happy to find a house! The market became crazy and builders were taking advantage! KHOV helped us get into our brand new home without pushing up the cost unnecessarily and gave us a great timeline. They were done on time with no delays and kept us informed with photos and phone calls once a week We love our new community and our neighbors are great! Our house has tons of storage and our backyard has so much room we are putting in a pool! Thanks to KHOV and the people on site and in the office we have our brand new home!

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

Happy with the home and finishing.

The customer service from all of Hovnanian's representatives was excellent!

Our home is immaculate, The site realtor Shauna and site manager Mike were fantastic, we appreciate all their help and insight, My only issue came with getting a loan officer to start the process. We were shuffled between three different loan officers and had two different loan processors. We are thankful for our home and I did refer my friend to Khov their new home build.

Neesha, Matthew, Kevin and Markus was very helpful from the beginning to the end of our purchase.

We are happy with our finished home; issues after close are not major and are addressed in a timely manner. But it was very stressful getting here. Our home was 3.5 months late, requiring that we find interim lodging and two moves, costing us over $10K. Our house closed on the last day that our rate lock( that we paid to get) was good for and we had so many delays that we did not trust that we would close before the rate expired. Also, It took me 2+ months of pleading to get the 12 foot wall that was 5 feet from the window side of my house to be redone with view fencing on the top half, restoring light into our house. These are not custom homes but the construction team would try to help make minor changes when asked, but they are under tight rules from the builder. The builder uses a lot of subcontractors for the various activities (stucco, electrical, cabinets, etc) and the subcontractors were of mixed reliability and quality. The lathe and plaster guys walked, leaving our home open to the rainy weather for 9 weeks…. Hopefully the mold that formed was adequately addressed. ... More

Feel that the construction superintendent and his staff are rushed by the bean counters at corporate to close prematurely before the home is completed. Start up is slow, took about 3 months after signing to break ground, then things move along at a steady pace. Towards the end, everything seems rushed, builder had to change original closing date because of material issues. Day of closing the builder is still scrambling to finish the home. Neighbors that closed close to our date got the same line, if the city approved a certificate of occupancy, builder closed, no mater if the house was finished or what. May be legal, but not ethical. Beware and stand your ground, don't close if you are not satisfied at final walk through. ... More

I would buy from KHov again.

We have a lot of quality workmanship issues including mold that we had to deal with in a brand new home.

Over all a decent buying experience

Everything was great with KHov up to the point of closing open items after we closed on the home. My expectations were very high given how smooth the buying and design processes went. Unfortunately, the response to open issues has been slow and not efficient at all. We are constantly having to call folks to follow up, they provide windows of time that are not met and some of the contractors are simply sloppy. The people in charge are nice, but somehow they are not as responsive as you would think they should be. I will take a few months to have our house fully "done".

Mark the contractor has been wonderful and responsive to any issues. Matt, the sales guy is very likable and easy to get along with.

K Hov makes the home buying process very pleasant. They explained each step in the process and kept me informed on the build. I am very happy with my experience and purchase.

Once we got into our home and had the inside painted the texturing on the walls is Very uneven. The dishwasher was leaking because it was installed wrong.

Great home, great service upto the point where we bought the home. However, given it was a model we didnt receive the attention we would have liked to some issues after we closed. All in all pretty happy.

The base price of the homes in Villago are extremely affordable, although options and upgrades are terribly inflated.

Initial item/punch lists not handled well or at all. New person in charge of fixing items is on it and awesome. Not thrilled with paint option for texture delete walls. I would have paid for upgrade to next paint level. House interior needs to be painted already because white flat gets marked up by the air. Not a reasonable thing to have to do after 3 months. Cabinet choices were not great for price point of house, as well as lack of cabinets/closets. Gourmet kitchen has a tiny fridge. I would extend a few of the options. More cabinets through kitchen dining area/ offer some floor design and kitchen designs ideas/portfolio ahead of design process to make that a more comfortable process. The house is nice but some of these issues would have made it to next level. Sales people and construction managers were very helpful. Financing should have had a 2-3 yr rate buydown because expecting to buy a home in 3-4 percent and it being 3 percent higher is not a good move. ... More