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- K. Hovnanian® Homes
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- Phoenix-Mesa, AZ

K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About K. Hovnanian® Homes.
Read all 426 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated K. Hovnanian® Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Phoenix-Mesa Area
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Customer Reviews
A Big Deal
- Christopher D.
- Verified HomeBuyer
- December 10, 2019
- Casa Grande, AZ
This was out first time owning a home that we had built from the ground up. We picked our various colors, etc. Knowing that this house was to mean a lot to us really made a difference. Now that we are in the house, we love it! Selecting, dealing and negotiating was a big impact on us. The sales individual was wonderful, very kind, generous, customer oriented and was very knowledgeable. Once those wishes were submitted and everything else falls to someone at a desk, the journey was not so pleasant. To draw the customer in was great, its the other individuals who need to work on their ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
For the money paid, the quality can be better
- Sarina R.
- Verified HomeBuyer
- November 19, 2019
- Scottsdale, AZ
I was surprised at the issues we ran into. Especially the finishes. Painting is really poor. We also had problems with plumbing and lighting. there is a switch in the loft that does not make sense and appears to be a mistake, but it will not be corrected. I continue to find issues.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
OK-nothing special-except the repair person has been attentive to our needs.
- Anthony P.
- Verified HomeBuyer
- January 16, 2023
- MARICOPA, AZ
believe the design of the homes is excellent, but the workmanship is not up to the standards of the design.
K. Hovnanian® Homes responded:
Hi Anthony, thank you for leaving a review addressing your concerns. We will pass along your comments to local management for further review.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
K. Hovnanian® Homes - The salesperson/ analyst were very responsive.
- Anonymous
- Verified HomeBuyer
- August 02, 2022
- PHOENIX, AZ
The salesperson/ analyst were very responsive. The warranty support team is also very responsive. The quality of craftmanship, materials & quality control checks have an opportunity for improvement.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes - Great customer service but I feel like more attention needs to
- Anonymous
- Verified HomeBuyer
- June 01, 2021
- PHOENIX, AZ
Great customer service but I feel like more attention needs to be put towards quality checks of completed work. I often had to point out things to be corrected that I felt the construction supervisor should have identified and corrected even before I had to mention it.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
For the most part, any question that I had was answered pretty quickly.
- Christopher J.
- Verified HomeBuyer
- May 25, 2021
- GLENDALE, AZ
Overall, it was not a bad experience at all, but it was not one great either. I understand you have alot of homes to build and alot of warranties to cover, but the overall customer service could be improved on I think. There were many times during the building phases and now in our warranty phase where customer service was lacking, or felt rushed like put a band aid over it and move onto the next house that has issues or questions. Please slow down and explain everything to homeowners as they move into a house. Its a major purchase in life.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Frustrations galore
- Kisha N.
- Verified HomeBuyer
- August 14, 2020
- Glendale, AZ
We wanted to love this process but there were challenges at every step of the way. The salespeople were not as knowledgeable as they should have been and did not communicate as well as they should have given that we have never built a house before. When we brought up concerns along the way we were told things would be taken care of "later" and that "later" meant after we were moved in. Overall, we are happy with the house (the frame and foundation are good) and we got everything we wanted at a reasonable price but not without loads of stress.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Great concept, not so great construction quality
- Anonymous
- Verified HomeBuyer
- February 26, 2025
- Laveen, AZ
It's as if the construction team doesn't realize that they are building alongside residence. Blocking driveways, debris everywhere, and working at all hours! Quality is lacking overall. Thank goodness for warranty claims. Sales process was pleasant but difficult. This may be out of KHov's control. I think it's just getting harder to qualify for so many people.
K. Hovnanian® Homes responded:
Hi, thank you for sharing your feedback. We're truly sorry to hear about your experience with the construction process. We will certainly pass along your concerns to the team to ensure that we improve communication and minimize these disruptions in the ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
K. Hovnanian® Homes - Home was poorly finished.
- Charles B.
- Verified HomeBuyer
- December 07, 2021
- SCOTTSDALE, AZ
Home was poorly finished. Broken and missing items incorrect tile installed. Very disappointed
K. Hovnanian® Homes responded:
Morning Charles - thank you for providing feedback on your experience. We are sorry to see that you are disappointed and will be sending your comments to the local management team for additional follow up. Have a good day!
Total Score 3
Quality 1
Trustworthiness 4
Value 3
Responsiveness 4
K. Hovnanian® Homes - Sloppy.
- Scott V.
- Verified HomeBuyer
- April 09, 2020
- Scottsdale, AZ
Sloppy. Light switches not level.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Unpleasant experience purchasing home in Scottsdale Heights 2
- Anonymous
- Verified HomeBuyer
- October 03, 2023
- Scottsdale, AZ
I had bought a home in Scottsdale heights phase with good experience. The decided to purchase another home in phase 2. Great disappointment this time around with quality workmanship of tiling, drywall, painting, all sloppy work!!! Yes, of course warranty department stepped in, however, consumed much of my time for miscellaneous vendors to come to do repairs. Plus we have to fight for the repairs, because their vendors including tile, drywall, stucco, noisy a/c unit, kitchen cabinets, and endless list of repairs…they all seem to have one statement the quality is within normal. That Normal ...
K. Hovnanian® Homes responded:
Hi, thank you for the review. We've submitted your review to local management and were informed that our associates have been working closely with you addressing your concerns and has been in contact with you throughout the process. We appreciate your patience, and we will continue to address any other issues you may have. Thank you again and we hope you have a great day! ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Nice Marketing / Then Reality Arrives
- Anonymous
- Verified HomeBuyer
- August 04, 2023
- Scottsdale, AZ
Love the neighborhood and plan. The sales folks did a good job. The after-sales team has been great.. which is good as there have been a number of issues. The building process itself was the issue. There was a consistent lack of quality. The builder was willing not only to cover up but to lie. Insulation was missing from the wall and ceiling. A water leak at the main was "from rain" six weeks earlier... though no other house had that "rain". Those are just 2 examples of a difficult process. Thankfully, K. Hovaninan IS addressing these issues slowly, but, with honest and quality ...
K. Hovnanian® Homes responded:
Hi, thank you for the review we really value your feedback. We are aware of the concerns you're having and was informed that our service team has stepped in and taken care of all of your line items. We will be finalizing your items soon and someone will be reaching out to you to follow up with the completed items. Thank you and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Slapping Lipstick on a Pig
- Joshua N.
- Verified HomeBuyer
- June 13, 2023
- Glendale, AZ
KHovnanian Homes has great sales people and that part of the experience is great. They are helpful, responsive, responsible, etc. Unfortunately, a lot of the experience falls off from there. Most importantly, the quality of craftsmanship is subpar and they have trained their PM's and warranty reps to talk a slick game to get inexperienced homeowners to accept VERY POOR quality workmanship everywhere they can get away with it. If you end up buying from KHov, be prepared to see some of the worst finish workmanship you've ever seen and be doubly prepared for their warranty guys to tell you ...
K. Hovnanian® Homes responded:
Hi Joshua, we're sorry to hear that you're dissatisfied with the quality of your build. We are aware of your service request and our associates will stay in contact with you until those items are obtained and installed. Thank you for your feedback and have a great day! ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Nice design concepts, but poor quality
- Bina B.
- Verified HomeBuyer
- September 13, 2021
- SCOTTSDALE, AZ
I gave 3 stars for their team set up for different needs. There are some good intentions, but lacking quality controls, perhaps, it came from the top. I was impressed at the beginning for weekly conference calls due to COVID, for updates in different phases of construction. There are FOUR poor qualities that I never ever experienced with new construction, but KHovanian, 1. Painting, one coat and sloppy workmanship, exteriors stucco paint was done like a kindergarten coloring, when the painter come touch up, they just put a glob of paint that made it worst. 2. Stucco has spider web ...
K. Hovnanian® Homes responded:
Morning Bina - Thanks for taking the time to provide feedback, we are so sorry to see that you are disappointed and will be sending your comments to the local team for review.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
The sales agent was incredible
- Anonymous
- Verified HomeBuyer
- July 27, 2021
- Litchfield Park, AZ
The Salesperson was incredibly responsive, she did what she said she'd do and followed up even when the construction crew did not.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Not happy with builder. Poor workmanship. Customer care is taking care all issues now that should had been taken care of at the beginning when the was was being built.
- Elisa C.
- Verified HomeBuyer
- February 07, 2020
- Casa Grande, AZ
Example of issues that should be taken care at the beginning: * door entrance could see light from outside * power in one room did not worked, * outside trim not painted correctly * garage open broken ( did any one tested) * it took 3 weeks to complete the list of the walk before closing ( if I am correct it was suppose to be completed 3 days when we got keys of the house) * we purchase a home to enjoy it not to get point out to people thing they did wrong and have to deal with fixing 3 weeks after closing) * from beginning house plans were not done as we agree . Error by salesman) *
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
New home
- Nicolas U.
- Verified HomeBuyer
- December 04, 2019
- Scottsdale, AZ
Could do better,if they paid more attention to details.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Disappointed
- Anonymous
- Verified HomeBuyer
- January 25, 2024
- Scottsdale, AZ
We were extremely disappointed at our walk-through and after living in the home. Poor workmanship, poor quality of cabinets, trim, doors.
K. Hovnanian® Homes responded:
Hi, thank you for the review. We've sent your message to local management and were informed that our construction team worked diligently with you to try to resolve your concerns. We are aware that you have a cabinet & paver service request that our team is working on completing. Thank you again for taking the time to address your concerns and we hope you have a great week. ...
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
Great Sales People, Poor Quality
- Daniel G.
- Verified HomeBuyer
- June 22, 2023
- CASA GRANDE, AZ
The sales people were great. The house/yard is pieced together with the cheapest materials and products possible, and evidently the cheapest labor. Everything will be "military grade" and that's not a good thing. Just enough to pass inspection is a good way to describe it. Keep your expectations extremely low and you won't be disappointed with the quality.
K. Hovnanian® Homes responded:
Hi Daniel, sorry to hear that you are disappointed with your recent home building experience. We were informed by our team that all of your service request were completed in a timely manner. If you have anything further, you'd like to bring to our attention, please feel free to reach out to local management or contact us at onlinereviews@khov.com. Have a great day! ...
Total Score 3
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
The experience with sales, construction and mortgage was great - up until closing and delivery of my home.
- Emily C.
- Verified HomeBuyer
- December 06, 2021
- PHOENIX, AZ
The house was NOT ready to be handed over to me and I have a list of over 15 items that need to be repaired with contractors in my house almost daily! The construction team totally dropped the ball and the quality of the workmanship of the house is terrible! I can't believe the amount of defects and things that need to be fixed!! It is unacceptable for the amount of money I paid for this house.
K. Hovnanian® Homes responded:
Morning Emily - thank you for providing feedback on your recent experience. We are sorry that you are having some issues with repair work being completed and will send your comments to the local team for follow up.
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 4
The sales office girls were very helpful
- Josephine A.
- Verified HomeBuyer
- September 23, 2021
- CASA GRANDE, AZ
For how long we had to wait, I’m not so satisfied. Things still need to be fixed, workmanship was horrible. You need to hire people that know what they are doing. Covering a grout mistake is terrible. My grout is horrible. Was told nothing can be done. I’m sure I will in time love my house.
K. Hovnanian® Homes responded:
Good Morning Josephine - I am sending your feedback to the division for follow up - thank you, have a good day!
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
K. Hovnanian® Homes - do not let them rush your close
- James D.
- Verified HomeBuyer
- March 15, 2020
- Buckeye, AZ
do not let them rush your close
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Issues
- Alana L.
- Verified HomeBuyer
- January 11, 2025
- Buckeye, AZ
We had issues with the loan department and sending multiple documents. Seems that they were not communicating with each other. Sales representatives were always helpful. Electrical sockets in both bathrooms weren't tested prior to move in. So they didn't work. Walls needed repairs after the first month as you could see all the nicks, nails etc. The drywall is just painted over. Been here for 3 months and the refrigerator door handle came off. Maintenance requests submitted however, it takes a while for them to respond to them?
K. Hovnanian® Homes responded:
We apologize for the inconvenience as we understand the importance of maintaining communication. The service request that was submitted were resolved within 20 days of submission as the holiday played a role in completion time. There are no outstanding service tickets at the time of this submission. We do appreciate you for providing with feedback and if there is anything else that you may need help with be sure to reach out to local management and they will be glad to assist! ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
The quality of the workmanship inside the house
- Victoria D.
- Verified HomeBuyer
- December 21, 2023
- Maricopa, AZ
The paint jobs that they are putting on inside the house are so cheap that when you touch the walls you leave your fingerprints. The paint has been watered down and this has been told to me by professional painters. I have a wall in my house that’s 3/8 of an inch off from one end to the other. We will definitely see whether or not they take care of the problems that are in my New Home. They have been made aware of them and we’ll see where goes from there. As far as the salesman, he is outstanding, and I would write him a 10 every single time, he seems to be very caring and wanting to make ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Disappointed
- Darlene M.
- Verified HomeBuyer
- October 04, 2022
- LITCHFIELD PARK, AZ
Worst built home I’ve ever had and I’ve had 5 other new homes.
K. Hovnanian® Homes responded:
Hi Darlene, we're sorry to hear that your experience was less than stellar. We will pass along your comments to local management for further review.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
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