K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

Hovnanian sales and build team were knowledgeable, helpful and timely with thorough responses. The workmanship lacked quality control resulting in far too much rework. The schedule seemed aggressive exacerbating the workmanship issues and leaving too many punch list items after moving in. The warranty and build team were responsive to the issues somewhat mitigating the frustration.

While the process was easy and quick, i moved in to a variety of issues in workmanship and a lack of being detailed oriented. Issues with paint where it shouldn’t be and not where it should, holes, misaligned cabinetry, big dents in the garage door, a broken garbage disposal, to name a few.

Shane and Ben were extremely helpful during the entire process. Shane spent time with us before we went to the design center, which made us feel prepared to make our selection while keeping us within our budget! Ben updated us every week with pictures and kept us inform even though we did not live in Phoenix at the time. We have had such an amazing experience! Thank you Shane and Ben for your eagerness to provide us with such an awesome home buying experience.

The sales team and wrap up team were great. The financing experiment was brutal.

Home was poorly finished. Broken and missing items incorrect tile installed. Very disappointed

The house was NOT ready to be handed over to me and I have a list of over 15 items that need to be repaired with contractors in my house almost daily! The construction team totally dropped the ball and the quality of the workmanship of the house is terrible! I can't believe the amount of defects and things that need to be fixed!! It is unacceptable for the amount of money I paid for this house.

After my experience I would not recommend this builder. My home was rushed in the end, the process was inflexible, associates were learning at my expense. If I could do it again I would not have made the purchase with this builder.

Great experience, especially with being a first home buyer!

Good home, well built, only problem we had was in the time it took to build it - three months longer than anticipated

Once we signed for the house it all went down hill from there. We are just another number they will eventually get to. A long list from the gold key walkthrough was never taken care of.. I’m sitting at just over a month in the house and the list is just as long. Biggest items dishwasher, electrical panel door and my kitchen hardware still not fixed. SMH lesson learned cause now they got the money for the house they don’t feel the need to fix the crap they fell short on

Love my new home. Only thing wrong that I came across was that the color of my house wasn't what I chose, which is upsetting. Also they never showed me proof of what I chose in the 1st place. My guess is the sales person put in my information wrong. So I'm stuck with what I have. Otherwise the house is up to what I expected it to be. Closing and getting everything together wasn't fun. No communication whatsoever until the very last minute, which as a 1st time homebuyer I thought was a nightmare. Would I buy from them again, yes I would. As for my experience I would say get all ur paperwork and make sure it matches at the final walk-thru ... More

Through all the different facets of building, KHov has been the greatest! Everyone I have worked with in their different expertise, has been caring, listened to my needs & took care of the situation. And, they did it with a "smile!" I love my new home.

It was my first home the process went fairly smooth. There was a few bumps in the road and getting it resolved was a bit of a hassle. But overall happy with the new home.

Diana was amazing. From day one she took time to make sure our family were taken care of and maintained perfect communication on home updates. Josh was super friendly and the communication was perfect during final walk through. Matt was detailed and noticed things we didn’t during the frame walk through. He explained what each thing was and made it happen if it was missing. Over all experience was a 10/10

The builder was very conscientious, personable, and communicated with me throughout the process. Any concerns I had were handled professionally and in a timely manner.

The fiance department was not great experience infact it was awful. However Allison the sales rep and her partner were absolutely amazing and helped us get everything we needed and were able to clear cut answers. I would absolutely go through her again.

Be sure to take your time at the selection center even if it means going there a couple of times.

My overall experience with Khov for the Luke Landing property was a great experience. We had minor things that needed to be fixed. Traci and her colleague were superb in handling issues and answering question. The construction team also was great in resolving all the issues that came up in the process of our home being built.

Excellence in quality from customer service, the professionalism across the board from sales, builder and aftersales to the beautiful home designs and features. I love the 12 foot ceilings and open space concept, the beautiful master bathrooms and kitchens..

Very happy with our new home!

Limited choices in updates for price point of home, Poor quality of installation of cabinets, poor quality in outside stucco and paint of home. Water Softener blew gasket and flooded the garage with 3" of water within first 10 days of move in. Water damage to inside and garage sheetrock, epoxy flooring and baseboards. 18 days later still not repaired. I like the home very much however would not purchase if I had to do over again.

During the process of building there is no process procedures in place to check the quality of work done by venders . I had to bring the defective workmanship to managment of K Hov Personnel and lake of get things done ,before the next step .most thing done just before or after closing .slow respond

Buying our house with K.Hov was a great process. Any questions we had were answered promptly. They kept us up-to-date with how our build was progressing and if there were any issues. I would highly recommend them to anyone looking to build their own home!

Overall the experience was great. Diana, Brett, Josh and the entire crew were great to work with. Wish the craftsmen could have spent a little more time on the details i.e. ( misaligned showerhead in the masterbath, drips on the kitchen cabinet doors and a partially dead tree in the front yard) however they responded and resolved most things when requested in a speedy manner. For that, we are extremely happy with our new KHovnanian home.

The complete home buying process with K. Hovnanian was great!