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- K. Hovnanian® Homes
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- Merced, CA
K. Hovnanian® Homes Reviews in Merced, CA
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What Merced Homeowners Have to Say About K. Hovnanian® Homes.
Read all 24 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Merced area. Merced homeowners have rated K. Hovnanian® Homes an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Merced Area
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Customer Reviews
excellent
- Shanmukha L.
- Verified HomeBuyer
- June 21, 2022
- Merced, CA
it was great experience and awesome.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Customer Service
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Merced, CA
Customer Service is really awesome
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Home buying at its best! No experience required.
- Maria M.
- Verified HomeBuyer
- August 06, 2021
- Merced, CA
This builder is honest and trustworthy. This is the first time that we bought a home and without fear of not knowing what we were getting into, we followed all of the instructions,requirements and instructional video and here we are in our new home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
K. Hovnanian® Homes - The team did their best to accomodate our situation and we were
- Thelmo S.
- Verified HomeBuyer
- March 02, 2021
- Merced, CA
The team did their best to accomodate our situation and we were able to close ahead of time.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Good service
- Anonymous
- Verified HomeBuyer
- October 02, 2019
- Merced, CA
Good service
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
K. Hovnanian® Homes - They were all responsive and making sure I understood the process.
- Anonymous
- Verified HomeBuyer
- October 15, 2019
- Merced, CA
They were all responsive and making sure I understood the process. Thank you, especially to Lorena and Linda. They were amazing!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
K. Hovnanian® Homes - Great experience with buying our first home.
- Bryan R.
- Verified HomeBuyer
- November 25, 2021
- Merced, CA
Great experience with buying our first home. The ladies in the office, Alissa and Eva, were awesome! Always ready to help or answer our questions. They kept us up-to-date on the progress of the house throughout the whole process. I would highly recommend a KHovanian house to anyone.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Eva was wonderful to work with from the moment we walked through the door.
- Anonymous
- Verified HomeBuyer
- December 03, 2020
- Merced, CA
Everyone was kind, pleasant, and very understanding and easy to work with. Love our new home!
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Second KHov Home
- Steve C.
- Verified HomeBuyer
- July 24, 2019
- Merced, CA
I’ve purchased a KHov home before and the quality assurance on workmanship was lacking in comparison to my first home. Nevertheless, I’d buy another KHov home but I’d just micro-check everything.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Pleased with process & outcome
- Kimberly L.
- Verified HomeBuyer
- July 03, 2020
- Merced, CA
All in all, the process was really good and any bumps we experienced were managed satisfactorily.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
AC and Water heater repair
- Sothi P.
- Verified HomeBuyer
- August 25, 2020
- Merced, CA
I was wondering why builder didn't catch the problem earlier.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Repair issues
- Anthony P.
- Verified HomeBuyer
- May 03, 2022
- Merced, CA
The overall sales experience was very good and your team did an outstanding job answering any questions and helped solve any issues with the exception of repairs. I have two minor repairs that were reported in the beginning of April and am still waiting for the repair to happen. That is unacceptable.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Home insurance
- Anonymous
- Verified HomeBuyer
- October 13, 2020
- Merced, CA
Everyone was great only one thing that's very awful is the super attendance he is very rude to females when their husband isn't there at the home when looking and asking questions about the home bought our home has a broken lock on the downstairs window notified the super attendance Juan to fix it he said he'll come out in a week not to fix it but to drop off the lock at the door and its been almost 2 months and still no sign from Juan nor the lock smh.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
K. Hovnanian® Homes - There have been constant delay and problematic communications
- Anonymous
- Verified HomeBuyer
- August 10, 2021
- Merced, CA
There have been constant delay and problematic communications
K. Hovnanian® Homes responded:
Good morning! We are sorry to read that you are experiencing some delays and communication problems. I am sending your comments to the local management team for review.
Total Score 3
Quality 4
Trustworthiness 1
Value 4
Responsiveness 2
Lack of confidence on the deliverables
- Fernando F.
- Verified HomeBuyer
- June 01, 2022
- Merced, CA
K. Hovnanian did not fulfill a requested upgrade in the master bed room. At the time of closing escrow, the bathroom in the second floor did not have the sink and cabinets. The backyard, according to the landscaping professionals has an elevation toward the fence, making very costly the upgrades. The optic fiber internet from AT&T is buried in front of my yard. According to them , the builders did not paid attention to it. The bathrooms in general have a very poor finishing. We are still waiting for some shelves for the kitchen cabinets.
K. Hovnanian® Homes responded:
Hi Fernando, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 3
Quality 2
Trustworthiness 1
Value 3
Responsiveness 3
Very poor customer service
- Anonymous
- Verified HomeBuyer
- January 07, 2022
- Merced, CA
The staff was very unresponsive.
K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to provide feedback. We're sorry to hear that you experienced some issues with our customer service team. Your comments will be sent to the local management team for follow up, have a good day.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
You get what you pay for
- Anonymous
- Verified HomeBuyer
- July 28, 2020
- Merced, CA
I just moved in a brand new home. Can't walk around bare foot because you always step on nails from the carpet installation. There "lifetime flooring" has lifted like swollen pieces in every room. You can see the tapping all across the walls in every room. Everything from the fixtures to the wood fence outside is the cheapest material you can find. So if your trying to purchase new to avoid fixing things. This is not it.
K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback, we have sent your comments to local representatives for review.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
New Home
- Anonymous
- Verified HomeBuyer
- October 09, 2019
- Merced, CA
Check every detail of the house before you sign off.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
K. Hovnanian® Homes - Builder needs to step up the game at higher standards, they just
- Anonymous
- Verified HomeBuyer
- September 30, 2021
- Merced, CA
Builder needs to step up the game at higher standards, they just promise and under deliver. We bought homes from your competitiors Lennar, Toll, Dr Horton, I never had bad experience as I got from your builder. Worst experience overall... sales folks are nice but Project management team for delivering house on time is really bad!!
K. Hovnanian® Homes responded:
Good morning! We are sending your comments to the local team for follow up, thank you for taking the time to provide feedback on your experience.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
utterly disappointed
- Sandeep N.
- Verified HomeBuyer
- October 02, 2019
- Merced, CA
Rude and inexperienced staff upto the level of VP constructions who sits in Roseville office. House was not move in ready even after closing.
K. Hovnanian® Homes responded:
Hi Sandeep - sorry that you are disappointed with some of our staff and feel that your home was not ready for move in. If you continue to have any issues, please feel free to contact us at customercare@khov.com with details and we can forward to the appropriate local ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
K. Hovnanian® Homes - Bad services, Lower quality works
- Jianhao H.
- Verified HomeBuyer
- March 11, 2020
- Merced, CA
Bad services, Lower quality works
K. Hovnanian® Homes responded:
Hi Jianhao - Sorry that you were not happy with your recent homebuilding experience, we will send your comments over to local team members for review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
K. Hovnanian® Homes - Not up to Mark in any of the above objectives
- Giridhar P.
- Verified HomeBuyer
- December 05, 2019
- Merced, CA
Not up to Mark in any of the above objectives
K. Hovnanian® Homes responded:
Good morning! Thank you for providing some feedback on your recent home building experience. If you would like to provide some more details we will forward to the appropriate local team members.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Avoid KHOV
- Anonymous
- Verified HomeBuyer
- November 19, 2019
- Merced, CA
Horrible Builders, including vice president. Please avoid buying from KHOV.
K. Hovnanian® Homes responded:
Good morning! Sorry to read that you are disappointed with your home building experience. If you would like to email us with your contact information along with a summary of your concerns we can pass along to the appropriate local representatives.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst buy of my life
- Kiran K.
- Verified HomeBuyer
- July 23, 2019
- Merced, CA
Avoid this builder
K. Hovnanian® Homes responded:
Good morning Kiran - sorry to hear that you are not happy with your homebuilding experience. If you would like to email us at customercare@khov.com I will pass along to the appropriate local representatives.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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