K. Hovnanian® Homes Reviews in Riverside San Bernardino, CA

Due to the long escrow the home completion date keep getting pushed back.

The office staff, *****, and the construction staff that helped with the is*****s once we moved in, *****, were great.

The solar system that they put on the house is useless. The system should have had more panels and a power wall backup battery to be functional. So I had to upgrade right after moving in. The quarry that they state as not in operation is in full operation and they crush rock every night starting and 3am and it's very noisy!

Really easy process to purchase a house. A lot of help and resources.

From the begining to the end, the K hove staff were excellent. Patty in the sales office was friendly, professional and more than helpful. We got to know Patty pretty well with a large amount of questions. I would buy another home from K home and have recommended others to buy from you. Thanks for all the help and the smoothness of the process.

Overall everything has been okay, the sales process was pretty great and we were informed about everything along the way. My main concern is that we had a walkthrough and while we noticed a lot of cosmetic things to be addressed, after signing off, there were a lot of things that were missed because you would need to be living in the home. One thing that bothers me is that the day after we moved in, I noticed that a vehicle (most likely a workers backing into our driveway as a turn around) hit our garage door and dented the bottom of it. The builder said that since we signed off they wouldn't fix it. Also I noticed a lot of scratches on windows in the home that you wouldn't notice unless you were right up against it and the light shining just right. I was told that those too would not be fixed. Also noticed that the lights in the master bathroom are not evenly placed above the vanities so they are all at different heights. I just think the quality of the workmanship could of been better and the builder should of offered to at least fix the windows and garage. ... More

Overall experience bot good and not so bad. First of all, I supposed to close on my house in 10/30/23 and I closed on 01/30/2024. Secondly, I had an electric issue and outage in my house. They sent electrician every time I requested wasn’t able to fix the problem for over 2 months. Outage happened few times while guests were there. I had to pay fine and they didn’t compensate me. Bad experience, bot recommended

Linda was great in communicating my questions and concerns with buying a new home. The process was seamless. Thank you!

Warning: After closing escrow on my new home in late September and after only two days as a home owner, a major plumbing issue was discovered. The plumbing wouldn't allow the toilet water to flush properly. I worked feverishly to minimize the damage after a flood. A plumber arrived and determined there was a blockage in the drain system that required jackhammering the foundation. The following day, a contractor arrived and inspected the drains with specialized camera equipment that confirmed the problem - a pipe fitting and cement blockage due to "improper installation and carelessness" had caused the problem This was missed by the contractors team when it was hastily thrown together and also missed by an inspector. After two and a half days of jackhammering and desicrating the new tile floors, the technician was able to show us the faulty pipes and installation. (see photos attached) It took approximately 3 weeks from the start of locating the problem, replacing the floors to clean up the mess. The entire house had to be scrubbed as the tile dust seeped into every cabinet and drawer. The contractor used mismatched tile and grout to conclude the project. Compared to the original tile that was laid, this job was inferior. Currently, we are still waiting on the master bedroom vanity that was destroyed from the water damage. (See attached photos) When we inspected the home for move in, there was an improperly installed door frame. The construction manager took notes and promised to fix it. I told him that the frame was damaged to the point where a full replacement was the only way to fix the problem properly. He replied “we’re going to nail it." The stucco at the base of the door frame was also not properly applied, causing the base to flare out. (See attached photos). After sharing my concern, I was confident the repair would be properly fixed. Sadly, two days later, the contractor patched the door frame using his one nail method. It was horribly evident that there was a patch instead of a replacement. I pointed this out to a Senior K. Hovanian senior manager that came out to meet with me over the door frame and several other quality concerns, he agreed with me that it was not leveled and properly repaired. We are in November, and my calls for replacement and repairs have either been ignored or handled in a slow and unprofessionally and unacceptable way. It's been well over a month since the close of escrow. The excitement and anticipation that my daughter displayed a month ago has been snuffed out. Her dream of walking into her first house, crisp, clean, and untouched has been replaced with anxiety and disappointment. The promises made to her by a misleading K Hovnanian management team have been a harsh dose of reality that she had to learn too soon. We are also dealing with a list of other issues that are being addressed with the same lack of urgency. The list follows: Wall stains, multicolor walls, patch painting, poor wall textures, dented front entry door, poor paint finishing, missing baseboard trim, poor baseboard installation, misalignment of ceiling light trim, poor stucco quality finishing, cement splatter of wood trim, poor stucco repair, scratched/damaged exterior lighting fixture, bathtub repairs, and an extreme amount of construction debris surrounding the home itself. ... More

Overall we love the floor plan we chose. The quality of the final touch ups on the paint are not that great. Also only one coast of paint seemed to be used so cleaning up marks on the walls do not go well. Working with most of the builder’s reps has gone ok with one exception. We were offered a refrigerator as an incentive and chose one, but a lesser price one was delivered.

The Looks options make it easy. Linda the sales rep. Is awesome and helps you through every step of the process. Ross the in house lender is super helpful in setting you up with a plan that works for you. Even after closing the service team is super responsive to fixing any issue that comes up.

Working with K. Hovnanian made me a very happy first time homebuyer! Thank You!

I really love the process and everyone in it was awesome

The customer service was great, the staff was super friendly, nice quality home, completed timely. The process was also seamless.

Appreciate and take care your home and any thing you get

The home buying process was easy and everyone was very thorough. From the sales office to the design center, everyone my wife and I came in contact with was thorough, which made the overall experience pleasant. Well built, spacious home with plenty of storage. Don't overlook builder K. Hovnanian if you're in the market for a good quality home. You will be satisfied.

Patty from luna vista made our process very easy, also Shannon a was very helpful to made our dream came trough.

I would recommend them. However we would have liked a certain level upgrade to the back yard (this was the third new house we purchased, but the only one with zero upgrade to the backyard).

Patty was amazing helping us through the process. She was attentive to our every need and helped out as best she could, going the extra mile all the time!

Again, the whole process was great. Allison was an excellent contact/realtor that work with Us, she’s great with updates on where we at, the only downside of it was the delay in installing the meter which made us stay for a week in a hotel since key turn over was push back 2 times, we know it’s beyond builder control but it can still be avoided on my opinion if key turn over was scheduled after meter was installed. Over all experience was great 4 stars instead of five because of this hiccup.

I had a great experience. Everyone was helpful, compassionate and concerned.

First time new home buyer. The process was easy and I was kept updated on the status of my home from start to finish.

The how was in pretty good shape the only essues were in the delay of the build.

Wonderful experience, very happy with the process and sales associate went above and beyond to assist me.

The sales reps and escrow teams were great