K. Hovnanian® Homes Reviews in Sacramento, CA

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I wish that the final walk through of the house all of the issues and defects that was pointed out were fixed\addressed. Felt like I was rushed on signing off the paper works and I never received the final walk through copy because of spotty cellular signal at this location.

We like the home but immediately had plumbing issues. This was not all Khovnanians fault as the city had connected some pipes incorrectly, but I do feel it should have been caught by an inspection ahead of time and not once we had moved in. The city finally fixed the pipes but I am still waiting for KHovnanian to replace my grass.

Sales dept: They come off very nice, but they weren't trustworthy (said we were moving forward with a lot purchase, then sold it to someone else), never knew anything about what was happening with the lot/house we ended up purchasing; over all disappointing Design dept: Excellent! Got great service from the design team Building supervisor: Excellent. Very forthright about build schedule, delays, etc. Very good communication Post-move in: several items still need to be fixed; have submitted several tickets/workorders - some were taken care of quickly; other items still pending with not follow up communication from KHov We love our new home, but the overall experience from initial purchase to move-in has been mixed. ... More

Got my home and couple things were not right. Reported them to the representative and have not heard anything back it’s been more then a month that things are reported but no one got back with an answer.

The sales person we worked with was great. Had she managed the whole customer experience it would have been a much more enjoyable purchase and our issues would have been resolved. Our design consultant didn't give us accurate information and met us at a different location instead of in the community where we purchased. This led to a lot of confusion when the final product was delivered since items we discussed were missing and we were told that was never part of the plan since the model was built with different options that are not available for the home. As for responsiveness to issues we have lived in the home for over a month now and we are still waiting for the builder to finish the home. All the bath fixtures are still missing and they can't seem to find the correct ones to finish the install. Other items we have brought to their attention they looked at and said they would get back to us but have never bothered to get us an answer. ... More

Craftsmanship and quality from builder do not match price range for what house is worth. I've spent 280k on previous home in Clovis CA and everything about Wilson homes exceeded expectations. Insensitives from Wilson's where amazing and could not be beat. This new home is not worth the price we paid. I don't understand how I spent twice as much on this new home and it does not compete with the house previously purchased. After final walkthrough of home there are still several issues with washer, walls, cracks, glass, lights, and heating. Its very dificult to schedule to get issues fixed do to work schedule. ... More

Its unfortunate I need to be my own project manager because the QC in minimal and short lived. The lack of quality control concerns me in the long run. I can only hope all issues are addressed and remedied in a reasonable amount of time.

The sales person was good, she was very responsive throughout the entire process. The most disappointing part is the quality of workmanship and materials. The cabinets are VERY low quality and workmanship of installation is VERY poor. Cabinet doors are not lining up, trim pieces are falling off from, sharp nails/staples are exposed etc. Both interior and exterior paint jobs are very messy and workmanship is VERY poor as well. There are many paint drips, splashes, missing spots, and even wrong colors on exterior trims. In addition to the poor workmanship there are many signs of carelessness shown throughout the house on many items and that is very disappointing. The house was NOT clean when I moved in. Dust, and debris everywhere including inside of cabinets throughout the house. ... More

We have a lot of things that carried over into warranty. We have not heard anything about them. Have not seen a ticket in the portal, not any follow up. Was told our contact was no longer with the company 2 weeks after moving in. Overall quality of work can tell there is lack to attention to detail.

Don't jump into anything. There are many new builds out there, with many new communities (and builders) to select from. Do your due diligence in researching before jumping into anything.

Everything from the price to what’s included, to getting fixed done by warranty… the story keeps changing. Make sure you get everything in writing. They’ll still give you a hard time. “Oh did I say the appliances are included, sorry it’s $7k more!” “Management said we can’t fix your microwave anymore, I know it’s weird”.

Quality was bad too many defects not happy at all.

We were very excited about our new home and waited almost 18 months for completion. Within the first two weeks of moving in, we have to submit over 10 warranty tickets including our HVAC system failing to work twice, our roof leaking and filed to be repaired after two weeks, causing damage to the ceiling which will take 5 weeks to be repaired. Carpet was installed and cut base boards, incorrect grout was used in different rooms, electrical outlets don’t work, etc. Overall surprising and disappointing in the quality of work K. Hovnanian provides

The quality of installing of the finishes were poor at best. The doors will not close right,

Feel free to come look at my house and make the decision for yourself….

We are very disappointed with the overall finishing touches of the house. In our walkthrough we noticed the interior of the house had to be almost entirely repainted. You could see the paint roller marks where they tried to touch up the paint. On our final walkthrough we noticed the paint was better but that the paint bled onto the baseboards, windows frames and the ceiling. There was also a lot of paint splatter on the white tiles. We were told the house was going to be cleaned before we moved in but we have had to scrape paint off of the floors in multiple areas and under the cooktop the cabinets have caulking stuck to them. The baseboards around the kitchen island are coming off as well as the trim. It looks like the house was not professionally painted. The door frames on the bottom in the bathrooms are splintered and should not have been installed. We have a work order in for all of these items and have not heard back in multiple weeks regarding an update. ... More

Quality and and detail to work okay at best. Easily seen issues ignored unless brought up.

No spigot in the backyard. How are we to water our plants. Put the recycled water in the center of the walkway so we need to pay someone to fix it. Cheap paint that need to be upgraded, a lot of things offered by other housing developments not offered. People we complain to have to power to do anything their are held by what they say they can and can't do and that is to cheap out and tell the customer they can't do it. Think twice before purchasing a KHov house. People have written to the top and have been ignored. Google to see what I am talking about.

The sales team were wonderful to work with and were very responsive through the sales process. However, the options offered by K. Hovnanian were far below industry standards. For example: it was extra for the electric garage door opener, it was extra for the man door in the garage, it was an extra for the 220 in the laundry room (we received it only after we demanded to get it put in) and it was extra for ceiling fans. All of the items listed were included as not an extra in our last two new home purchases, and were included in other models we toured. Additionally, we had to find the paint colors and obtain touch up paint as it was not included in our package. That is unheard of! The follow up from the warrantee and construction team is very poor. We have had to paint areas that we pointed out in our punch walk and there is still blue tape on other areas that has never been followed up on since. I am in the Construction industry, and with the exception of your sales force, we have found the design, construction and warrantee teams performance below standard when compared to others. ... More

Sales rep was extremely rude, lots of build quality issues.

Front office staff was great. Other than that overall service and craftsmanship was horrible. Spent a lot of my hard earned money on what seems to be a poorly built home. Carpet in multiple rooms not installed correctly with missing pieces. Electrical problems in garage and master bathroom. Nails, screws and trash left around home after being told it would be cleaned up prior to move in. Driveway had to be replaced. Issues with Stucoo in multiple areas. All concerns and issues were submitted like I was told to do. None of which have been addressed or taken care of it’s been over a month now. After submitting request I finally received a phone call a week later. In this conversation the K-hov rep stated that he would be out that Friday to address all problems and concerns. When that time had come he did not show up nor have the decency to give me a phone call and let me know he would not be showing up. All in all I would not recommend this company to anyone else given the circumstances. ... More

I closed escrow on my new home 5/26. From the day I got the keys the house was not move-in ready. I trusted the builder to have completed the items needed to be fixed in the home visit new as I had purchased. However, not only were all the items not repaired but new issues arose and now seven weeks in the house I still have blue tape everywhere marking items that have not been resolved. From the cracked/split baseboards, AC upstairs blowing hot air, wood cracked on stairs, ceiling bubble throughout the kitchen to the garage door being hung incorrectly which caused the paint to scrape off to metal on both sides and the stucco outside cracked in several places. I’ve been extremely patient and reached out to over 17 members with the KHOV team Asking for assistance. At this point no one has taken ownership to make it right. I’m extremely disappointed in the build and finishes of the home given the price point. One would expect more from the builder as they pride themselves on quality. I’m ready to take further action if someone doesn’t take ownership and assist with my issues in a timely manner. I look forward to hearing from someone within the company at a leadership level to step in and make this right. ... More

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

This experience has been horrible. On the day we moved into our dream home we had no hot water or air conditioning. We had to go several days without either and it was 104 degrees most days. We were not provided fans. We had to buy them. My daughter has 4 children and her 4-month old daughter had a heat rash due to the heat in the house. It took a week for the HVAC company to figure out the problem. How did this house pass inspection with no air conditioning or hot water. Then three weeks later, we had a water leak in the island and behind the refrigerator and have been without a kitchen for a week going on two. ... More