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- K. Hovnanian® Homes
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- Sacramento, CA

K. Hovnanian® Homes Reviews in Sacramento, CA
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What Sacramento Homeowners Have to Say About K. Hovnanian® Homes.
Read all 202 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Sacramento area. Sacramento homeowners have rated K. Hovnanian® Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Sacramento Area
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Customer Reviews
Not the best home buying experience.
- Andrew L.
- Verified HomeBuyer
- August 19, 2020
- Rancho Murieta, CA
Sales rep was extremely rude, lots of build quality issues.
K. Hovnanian® Homes responded:
Good morning! Thanks for taking the time to provide feedback. We are sorry to hear that you did not have the best home buying experience, we have sent your comments to the local team for review.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
K. Hovnanian® Homes - Front office staff was great.
- James M.
- Verified HomeBuyer
- September 06, 2022
- Live Oak, CA
Front office staff was great. Other than that overall service and craftsmanship was horrible. Spent a lot of my hard earned money on what seems to be a poorly built home. Carpet in multiple rooms not installed correctly with missing pieces. Electrical problems in garage and master bathroom. Nails, screws and trash left around home after being told it would be cleaned up prior to move in. Driveway had to be replaced. Issues with Stucoo in multiple areas. All concerns and issues were submitted like I was told to do. None of which have been addressed or taken care of ...
K. Hovnanian® Homes responded:
Hi James, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor construction quality and finishes
- Michelle H.
- Verified HomeBuyer
- July 17, 2020
- Lincoln, CA
I closed escrow on my new home 5/26. From the day I got the keys the house was not move-in ready. I trusted the builder to have completed the items needed to be fixed in the home visit new as I had purchased. However, not only were all the items not repaired but new issues arose and now seven weeks in the house I still have blue tape everywhere marking items that have not been resolved. From the cracked/split baseboards, AC upstairs blowing hot air, wood cracked on stairs, ceiling bubble throughout the kitchen to the garage door being hung incorrectly which caused the paint to scrape off to ...
K. Hovnanian® Homes responded:
Good morning Michelle - sorry to hear that you are having issues getting repairs completed. In an effort to help, I have forwarded your comments over to the local reps for their review. Have a good day!
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Untrustworthy Sales Agents
- Anonymous
- Verified HomeBuyer
- January 30, 2020
- Winters, CA
My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented ...
K. Hovnanian® Homes responded:
Good afternoon, thank you for taking the time to provide feedback. We are sorry to hear that you had some issues with your sales consultant that has created some stress for you during this time. We hope now that you are moved in, you will be able to enjoy your new home. If you do find that you are having continual issues please feel free to contact us at customercare@khov.com and we can pass along to the appropriate local ...
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 4
Bob was exceptional to work with. Dxemma is also exceptional at customer service. Laura and Jodi were awesome at the sales office.
- Maleah N.
- Verified HomeBuyer
- July 26, 2022
- Lincoln, CA
This experience has been horrible. On the day we moved into our dream home we had no hot water or air conditioning. We had to go several days without either and it was 104 degrees most days. We were not provided fans. We had to buy them. My daughter has 4 children and her 4-month old daughter had a heat rash due to the heat in the house. It took a week for the HVAC company to figure out the problem. How did this house pass inspection with no air conditioning or hot water. Then three weeks later, we had a water leak in the island and behind the refrigerator and have been without a ...
K. Hovnanian® Homes responded:
Hi Maleah, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Where to begin...
- Marcus C.
- Verified HomeBuyer
- October 09, 2019
- Plumas Lake, CA
Saleslady failed to tell us that $17,000 solar panels, through K hovnanian's 3rd party, were not part of the purchase price even though California law mandates all new builds in 2019 to have solar panels. We are from out-of-state and did not know this , Only after negotiations on a purchase price did I discover on our purchase contract that we were mandated to buy solar panels. I brought this to her attention that our price of our home would be going up $17,000 after we agreed upon a price and her response was that she forgot to tell us. Moreover she straight-up lied to us that the two story ...
K. Hovnanian® Homes responded:
Good morning, and thank you for providing feedback. We are very sorry to hear that you did not have a good experience with your sales consultant and are having some issues getting your repairs taken care of. If you would like to email us at customercare@khov.com with details we can pass along to the appropriate personnel in your local area. Thank ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
If they don’t HAVE to tell you they wont
- Casey M.
- Verified HomeBuyer
- May 16, 2023
- Roseville, CA
Seller talked up all of the coming developments in the area like parks, schools, shopping centers and failed to mention the largest trucking distribution center in Nor Cal going in adjacent to the development. 0 trust
K. Hovnanian® Homes responded:
Hi Casey, we're sorry to hear that you felt misinformed about the area. Here at K Hovnanian we strive to be as transparent as possible when discussing fees, disclosures, and or questions our customers may have. If you have any questions please feel free to contact local management or reach out to us at onlinereviews@khov.com. Thank you for your feedback and have a wonderful day. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 2
Greatly Disappointed
- Terri L.
- Verified HomeBuyer
- February 04, 2020
- Plumas Lake, CA
Window issues, heating issues, painting issues, custom shutter issues, electrical issues. However I am Confident they will take care of my issues.
K. Hovnanian® Homes responded:
Good morning Terri - thanks for sharing your feedback. We are sorry to hear that you experienced issues with your heating and electrical systems, along with some other items. We are hopeful that things will be resolved to your satisfaction too. Enjoy your new home!
Total Score 1
Quality 1
Trustworthiness 4
Value 1
Responsiveness 1
KHov Rancho Cordova
- Jay P.
- Verified HomeBuyer
- December 07, 2024
- Rancho Cordova, CA
Sales teams makes a lot of promises, then end up backing out of those promises. The folks they partner with are not great. Got solar and 5 months later still not connected. KHov finance missed insurance payments which were included in mortgage so a mess to clean up. Things not completely finished in the house. They keep telling you have 1 year warranty so just let them know but not all that easy to communicate and work with them.
K. Hovnanian® Homes responded:
Hi Jay, we're sorry to hear that you're disappointed with your recent home buying experience. We were informed that you were unhappy with the incentive changes during your contract in which we could no longer honor. We understand your frustration and do apologize for any inconvenience. Our team has reached out to you in regard to service request and how to submit them. Now that we have open lines of communication, we can address your concerns. Our finance team did reach out to no avail and wanted to discuss this in further detail as payments were withdrawn the day of ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Very poor quality build and process. Highly recommend to look elsewhere.
- Titus Vanderploeg 1.
- Verified HomeBuyer
- January 25, 2024
- Rancho Murieta, CA
Very poor quality from builders to salespeople. I would not recommend or buy again from them
K. Hovnanian® Homes responded:
Hi Titus, thank you for taking the time to leave a review. We are aware that you felt that there was some miscommunication during your process, and we do apologize if we weren't as transparent as we should have been. We're aware that you've spoken to an associate and we're happy to hear that you're happy with the person you're working with. We appreciate your patience and thank you again for taking the time out to address your concerns we hope you have a great week. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
I can’t even describe.
- Anonymous
- Verified HomeBuyer
- February 04, 2023
- Rancho Cordova, CA
It was a nightmares.
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Miserable experience
- Lynette D.
- Verified HomeBuyer
- March 04, 2022
- El Dorado Hills, CA
Most miserable experience. Even when I tried to submit my initial review, It was deleted and I was asked to re-write it. This pretty much sums up my entire experience. K hov simply doesn't care and they make that clear. They promised numerous items and a certain level of service that they chose not to deliver. When I addressed with Sr. Management I received rude and insulting emails stating that I should read the contract and I'm pretty much stuck. But what do you expect for a "high-end" builder? They had the audacity to justify their horrible service by stating "all the builders do ...
K. Hovnanian® Homes responded:
Hi Lynette, thank you for sharing your feedback with us. We will share your comments with local management for their review.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
The bad customer service from assistant super intendent and the poor way to resolve issues with my problems about my house concrete and workmanship cuality
- Victor F.
- Verified HomeBuyer
- October 15, 2021
- Live Oak, CA
I was treated like I was intruder when my house was getting built I was told to leave or he will call the police on me and my wife poor way to treat people and with my repairs not getting done because they saying there is nothing wrong .crack concrete stain and poor repairs on a back patio I pay 14000 dollars to have poor cuality not very happy I will let you know is a good house but the people working on a construction at garden glen are poor mind people that they only looking at production and not quality and customer service to satisfy your buyers or home owners. Hope some one can ...
K. Hovnanian® Homes responded:
Good morning Victor, thanks for taking time to provide feedback on your experience. We are sorry to read that you are having some issues with repairs not being completed and will be sending your comments to the local management team for review.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
K. Hovnanian® Homes - Can’t wait to sell
- Anonymous
- Verified HomeBuyer
- November 13, 2019
- Sacramento, CA
Can’t wait to sell
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Terrible Build Quality
- Brandon P.
- Verified HomeBuyer
- May 17, 2022
- Roseville, CA
Avoid this builder. House has problems everywhere. Literally not a single surface without issues. Builder also forgot to build paid-for options. Cleaners left piles of dirt on floor and in cabinets. If I could get in a time machine and travel to a time before I signed the contract, I would do it in a heartbeat.
K. Hovnanian® Homes responded:
Hi Brandon, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Rushed, sloppy work. Rude sales representatives.
- Sage G.
- Verified HomeBuyer
- December 03, 2019
- Lincoln, CA
Laundry list of issues with the house before we even moved in. Many items still haven't been fixed. Sales reps are great until you give them a deposit. The house was clearly rushed and I am sure we will experience more issues down the road.
K. Hovnanian® Homes responded:
Hi Sage - sorry to hear that you are are experiencing issues in your new home. If you would like to email us at customercare@khov.com with more details we can pass along to the appropriate local reps. Thanks!
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
It was not top notch experience for the price we paid for our house. There was a lot of talk about how this building company is the best but not at all. Definitely there is a lot of needs of improvements
- Juan A.
- Verified HomeBuyer
- November 01, 2024
- Wheatland, CA
There is a lot of improvements this company needs to work on.
K. Hovnanian® Homes responded:
Hi Juan, thank you for taking the time out to express your concerns. We're aware that our team has reach out to you in regard to your review. There were some service items that were pointed out and our team will that taken care of for you. If you have any other concerns, you'd like to address please feel free to reach out to local management and they will be happy to assist you. Thank you again and we hope you have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Attention to details Not
- Anonymous
- Verified HomeBuyer
- November 29, 2023
- Wheatland, CA
Worest paint job counter dont Match and cut woung cheap dishwasher avoid
K. Hovnanian® Homes responded:
Hi, thank you for taking the time to leave a review we're always interested in the feedback we receive. We are aware that a member of our team has reached out to you in regard to your comment. We were informed that you were unaware of who to contact in regard to your service request. We're happy to hear that our associate was able to help you in the end with the concerns you were having. Thank you again for the review and always feel free to contact local management of you're having any problems. Have a great day! ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worse quality for money paid
- Rupi T.
- Verified HomeBuyer
- August 23, 2023
- Lincoln, CA
This is worse quality . I had so many issues within few Months of moving in . Stay away from this builder !!!
K. Hovnanian® Homes responded:
Hi Rupi, thank you for leaving us a review we appreciate the feedback. We are aware of your concerns and know that our associates have been in constant contact with you about your concerns. We were informed that there has been an appointment set to service the items that have been brought to our attention and we're working to hopefully resolve the rest of the issues during the appointment. We want to thank you again for your review and we hope you have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beautiful layout, but poor quality of manufacturing
- Cynthia K.
- Verified HomeBuyer
- June 30, 2023
- Rancho Cordova, CA
There are multiple problems with my home. When they placed the bottom plate on the door, they sheared it off and just stucco it it. There is paint and tape adhesive all over my windows. The gutter is dent inward and outward, totally not smooth and normal looking. There is stucco all over the water faucet in the backyard that I can’t even turn the water off, I have to keep a hose with a sprayer on the end of the hose, so it won’t leak. There are boot prints all over the walls and ceiling in the garage. The pole in the garage in front of the water heater is not straight and I have to keep ...
K. Hovnanian® Homes responded:
Hi Cynthia, thank you for leaving a review addressing your concerns. We were informed that our associates have contacted you and have scheduled an appointment with you to address your concerns. Thank you again for your review and have a wonderful day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experince
- Anonymous
- Verified HomeBuyer
- October 04, 2022
- Rancho Cordova, CA
I will definitely not recommend this builder
K. Hovnanian® Homes responded:
Hi Manikanta, we're sorry to hear that your experience was less than stellar. We will pass along your comments to local management for further review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship
- Anonymous
- Verified HomeBuyer
- March 22, 2022
- El Dorado Hills, CA
Quality of our home shows a total lack of effort. Some items are so embarrassing, one might think they would rush over to correct? No, wait weeks on end to get a repair that is only slightly better than the original mess. At some point you just give up which seems to be the K Hov warranty strategy.
K. Hovnanian® Homes responded:
Hi John, thank you for your comments. We will share them with our local management team for their review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
K. Hovnanian® Homes - I will not buy again K.
- Ryan K.
- Verified HomeBuyer
- November 02, 2021
- Roseville, CA
I will not buy again K.Hovnanian because Quality is really Bad.A lot of issues need to be fix.Construction worker and inspection are not professional.They don’t know how to do they jobs.We are not happy.If we know the kind of issues we wouldn’t buy a home from K.Hovnanian.We should buy other Builder.We spend so much money for our home but quality we got very very bad.I will not recommend all my family’s,coworkers and all my friends.All outside Electronically outlets no power until now.I told construction manager and supervisor but still not done yet.Home number sign has no light until ...
K. Hovnanian® Homes responded:
Good morning Ryan - we are disappointed to read your comments and will be sending them to the local management team for additional follow up. Thank you for providing feedback, have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
K. Hovnanian® Homes - I have tried to post a review a few times, but I was asked to
- Anonymous
- Verified HomeBuyer
- June 15, 2021
- Winters, CA
I have tried to post a review a few times, but I was asked to resubmit for inappropriate content. I have no idea what the inappropriate content was though; it is a poor review. I will keep this brief so that it does not get flagged again. I have had numerous issues with the builder from sales giving inaccurate information to builders' poor quality work. I have had a list of over 30 things to get repaired or finished. It was not completed within 30 days as promised. My house was still very incomplete at walk-throughs and dealing with contractors had been a headache. This is for Winters, CA but ...
K. Hovnanian® Homes responded:
Good morning! Thanks for taking time to provide feedback on your recent experience. I have sent your comments to the appropriate local representatives for review.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not happy with the warranty service dept
- Renee G.
- Verified HomeBuyer
- July 07, 2020
- Winters, CA
There are several issues with the house that have not been fixed. I am very unhappy in kovanian homes warranty service depot. I feel I got ripped off buy buying this house
K. Hovnanian® Homes responded:
Good morning Renee - Thanks for taking the time to provide feedback, sorry to hear that you are not happy with the homeowner service department. We have sent your feedback to local representatives for review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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