K. Hovnanian® Homes Reviews in Stockton Lodi, CA

We fell in love with the homes, they are beautiful. Our sales office was amazing. Jennifer is amazing! The process working with the lender was horrible. He didn't communicate well, they made several mistakes and we didn't trust them. The home closed on the projected date (yay), which was great. We've been in the home for 1 month and we just discovered this weekend that our HVAC was never connected to the gas line. Which makes me worry...how did it pass inspection? What else could be wrong?

K. How really does give you the ability to purchase a quality home for a great price! I am very satisfied with my new home and thankful for the sales team specifically Nikki S. for assisting me throughout this process. Thanks K. How for making me a satisfied buyer.

This has by far been the worst home buying experience I’ve had to deal with. We are second time home buyers and I would say buying a fixer upper was a better experience then buying a new “move in ready” home. The lack of communication within such a well known company is disappointing. On multiple occasions we had appointments made and canceled with out our knowledge. My husband and I who both work Active Duty, Took days off only to show up to our appointments being canceled. When we asked to speak to a manager we were promised we would get a call and never did. Only to have this happen a second time. The second time being worse because it was a title appointment. Again asking to speak to someone we were promised we would be contacted. No one has reached out to us in over a month. Still moving forward in getting into our home hoping things would get better. We were greeted into our new home with fixes still not being completed and our BRAND NEW AC going out two days into being in our home in the middle of a heat wave. This caused our family to have to be out of the home for about a week until someone was able to come out. Purchasing a home you can’t even occupy to say the least was very heart breaking. I being pregnant and having a toddler could only go home at the end of the night when an 80 degree home was some what bearable. Multiple technicians were sent out causing me to take more time off work. The issue was fixed about a month later. I am mind blown at how a well known Home building company can have their clients in limbo for so long. Making sure to let us know if closing doesn’t go as planned we would be charged. Not once having some kind of management reach out and apologize for all of the inconvenience we had to go through. I would love to recommend this community to family and friends but based on the home buying experience we had I just can’t bring myself to knowingly put someone I care about through that. I am a firm believer in fixing the problem and moving forward. This company has not made an effort to fix the problem. I hope that none of my future neighbors have to endure any of these circumstances that my family did. ... More

Title company has not sent closing papers to my mailing address. Have scanned info., contacted them, and no answer. Also Orange Coast Title delayed closing and cost extra time as they did not approve of my Trust although I have closed over 6 transactions in less than 2 years using first pages of my Trust to take title.. Also, I discovered and said that I paid extra for stainless Steel. Finally person told me they gave me black and would do stainless appliances later. I felt this was hidden from me and no one has contacted nor given info. about Stainless or getting credit back since I paid for it. I also paid for outlet at certain place in bathroom. Agent told someone it didn't matter where it was put, but it did matter to me. Most places would have that in writing rather than signed by me rather than agent misrepresenting what I wanted. Really surprised that company did not care enough about customer service to credit me back $100 . Also I was misled about inside insulation which cost over $900. However, if you are still reading, the floor plan is excellent, and I get many compliments on how much friends and family like this home. Wish you had Title Company that sends closing papers immediately and responds when I contact. 38 days now since I have closed. No closing papers. Concerned about check, plus I need certified closing papers. Not sure what your guidelines are, but I hope someone cares enough to follow up on problems. ... More

My responses reflect the nature of construction and the workmanship provided. We have had numerous warranty issues and found multiple points of careless installation practices. If it wasn't for your sales team and their commitment to deliver on good customer service and product, much of our issues would have gone unaddressed with "canned" responses from our designated home warranties manager. The price we paid for the home is not reflective in the product delivered or the care after the home was turned over. I have purchased a new home in the past from a national builder and K Hovnanian's competitor and did not have the number of issues I am experiencing with this home. ... More

Karam the sales person from your company is wonderful.