K. Hovnanian® Homes Reviews in Sussex, DE

We were very pleased that the timing from purchase to move in was what they initially projected and pretty much flawless. We were pleased with our new home and the few concerns we had were handled in a relatively timely manner.

Kenny and Giuseppe were both extremely friendly and easy to work with.

our experience with Vicki our salesperson was great from the start. She was always responsive and friendly. Our construction manager Fred was also fantastic. He made sure that the punch list was completed. We did have some issues with electrical and hvac when we first moved in (things that should have been checked before closing) but Fred and Paul got the trades out quickly to fix these issues.

Excellent home for the purchase price. Several delays in production and delivery.

Our home was delivered on time with just a few issues.All taken care of immediately the entire team was great.i look forward to Showing my home to family and friends

I'm very happy with my new home. It's my perfect retirement home!

We were a couple hours from the site so the E-Mail was a big advantage . The job super was always responsive and we let him do his job . During a planed site visit we could see the organized progress and job site cleanliness and we did not come back until competion .

Very pleased with condition of home and time spent on time going over the home. However move in date was changed multiple times which made our move from Texas much more stressful than we had hoped

Overall exciting process, would have preferred more options for fixtures, bathrooms, and appliances, decent value for the money regarding supply chain issues. A bring your own appliance would be nice.

It has been a good experience. We have had some issues we’ve had to address but most have been taken care of. We would buy from Hovnanian again.

All things above were well taken care of. Questions were informed and answered quickly. Our realtor was wonderful!

I want to start with the fact that overall I am happy with the home. The overall process was fairly good. We did have a last minute delay with only a couple (2 or 3 I can't remember exactly) weeks notice which caused my family to scramble at the last minute to find a place to live. What is most frustrating about the delay is that it was something that could have been avoided with better planning. All KHOV needed to do was to ensure that the gas meter was installed in time instead of waiting until the last minute so that they didn't incur carrying costs with a gas bill. The construction of the home has the feel of quality building and we do not hear people talking or walking from across the home. The materials used are not the most expensive around but are of good quality. Although during construction we asked for KHOV to add 1 ethernet cable to one room that we were going to use as an office and we got the run around. Instead of telling us no, which is what ultimately happened, they strung us along. Apparently running a $20 ethernet cable was too much trouble for them. The design of the home has good flow and having 2 bedrooms with private baths gives us more options. The design of the kitchen and bathrooms were both done well. Even the kitchen cabinets are of good quality. One issue with the design is that we have a white backsplash with a cream colored countertop, I mean who does that. And no we did not have a choice in these options. Even though we asked about changes we were told the process was too far along, even though they were still studding out walls when we bought the place. The finishing of the home is sub-par at best. Some spots I would even call very poor. The flashing around the outside of some of the windows looks like the caulk was put on by a kid finger painting. The interior paint has plenty of drip spots and is so cheap that is is not cleanable. It appears to be eggshell so that it helps to hide the sheetrock finish imperfections. We will need to have the entire interior painted at some point. I have pointed out a lot of the negatives because those are the things that stick in your mind so I want to be sure to set the record straight. I am happy with this home overall and if given the chance I would purchase it again. The home has a great layout, plenty of windows and we love the double ovens in the kitchen. Our salesman Dave and project manager Colin have been very responsive to issues and always have time to talk with us. ... More

Pleasure working with them.

Very good and quick at replying to issues.

We purchased a Spec Home so we were not involved in the design process! We obviously liked the design of the house and the amenities that were offered. One note that I state as the materials is that because it was a spec home I was a little disappointed in the framing materials that were used and observed during the process. The houses I have witnessed that have been purchased to be built appear to have a better quality framing materials from my observation. All other materials seem to be of equal quality and we have enjoyed the design and amenities.

The Villages at Red Mill Pond is a great community!

Overall, it has been a very positive experience. Our needs were addressed in a timely manner. The sales staff have been helpful.

Good experience overall. Closing date was changed twice. Only one issue. Bedroom suite door would stick. Original service date to correct was moved after service did not show up on the scheduled date.

Overall KHov was responsive and provides a good product. Attention to detail for a new home needs to be improved by their subcontractors, but in most cases they respond in a timely manner. As in any home buying situation stay engaged and document any issues. The important thing is that they will make it right when something does happen. We love the house and thank the team for the final product.

Save your emails. Get your own home inspector. It never goes the way you expect it.

Overall experience has been positive. Unfortunately, the settlement company did not send proper paperwork to the water company and the HOA. We settled on October 28 and our water was cut off on November 28 the day after Thanksgiving. Of course, no one was available to assist us because it was a holiday weekend. Our goal was to stay a few days but had to return to Bowie, Md. We returned to Delaware on Monday. After numerous emails and phone calls the water was cut on at 3:15 pm.on Monday Thanks to Nick and Tom for being empathetic and caring. It was would have been nice if the company had offered accommodations elsewhere in Delaware. We are experienced homeowners and have never experienced this level of incompetence. Obviously, someone dropped the ball. Hopefully, no one else will endure this unfortunate experience. ... More

Our construction supervisor, Collin, was responsive and easy to work with. Our sales rep, Jerry, as well. Thanks guys!

The professionalism, integrity and demeanor of the sales associates, as well as the building coordinator went well above and beyond the call of duty . . . These are the exact kind of employee's any company would thrive with, having them on their team . Thank-you for all you've done for me, and continue to do for me regarding my purchase of a home at Retreat at Millstone . . . Well done men ! Best regards,

Pleased with quality of home, we are very happy with it. Pleased with sales person we worked with, she went above and beyond. Dissatisfied with communication from construction team throughout the build process. Nice people but poor communication.

The workmanship was average at best. Plenty of areas where drywall was very poor and had to be re-done. Paint job was not great. Fireplace had to be re-set. Many other minor items, but most are being addressed. Garage door — some worker mistakenly drilled holes in the wrong panel. He should have admitted his mistake. At least it was the same panel that was also dented. Eventually it will be replaced. I have purchased new construction before and that home was built with much more care and quality.