K. Hovnanian® Homes Reviews in Sussex, DE

Delays, lies, and badly managed process

This was not a good experience. Poor workmanship in home from framing issues, to air conditioning, sprinkler system, overall poor communication through the home buying process

The builder walks away from your new home before basis jobs are complete. None of the walk through items have been readdressed. The interior of my home looks like it was never painted and the interior doors all need to be sanded and repainted. There is a lot of promises made at point of sale and few have been resolved. I would never buy another Khov. home or recommend one.

Devin in the sales department was amazing. He went above and beyond to answer questions and assist in every way possible. He always made me valued as a customer. I was reluctant to buy another KHov product due to the awful experience with my first home in Plantation Lakes. Even after 4 years in that home, I never had a 1 year walk thru. This townhouse was purchased because it is what I could afford as a single mother. KHov has the potential to be a great company, but they cut corners when hiring skilled craftsman. I have crooked walls because of drywall finishing being done sloppily. I have nail pops in a row all the way down almost every wall. This just goes to show you that they are in a hurry to slap things together. ... More

Prior to moving into our home I told everyone who walked us through the home (sales and site managers) several times over the course of four months, that there was a strong natural gas odor in the home. I was told it was checked, however after moving in I continued to smell the gas and became ill with a headache and nausea that lasted days. I called the gas company and they immediately locked the gas meter and informed me the house was never pressure tested for a gas leak and there was indeed a leak. When the pressure test was done the following Monday the leak was found in my bedroom closet. Had anyone slept in the house, they could have died. There was a recall on the electrical panel, that could potentially cause a fire, in June, that had not been rectified before we closed in September. They passed responsibility to the homeowner to contact the manufacturer to correct the defect in the panel. These are serious mistakes that should never have happened. Lastly, they’ve place a large dumpster at the base of my driveway, making it near impossible to maneuver out of the driveway without bumping the dumpster, which we have and caused damage to our vehicle. I was told by management, since September, it would be moved over and nothing has been done. They still have not called regarding the repair of our damaged bumper nor has the dumpster been moved away from our driveway. ... More

Not able to lock in the mortgage rates the day I put deposit. Other builders in the area will let you do it. End up increasing my payment by $300. Many unresolved issues with the home. Worker damaging my deck by going in and out with material and dirty work boots. Also Khov telling me that the lawn wasn’t the responsibility. The lawn was full of weeds and corn plants plus bare spots the day of the closing.

Construction management was awful. No communication during process

Start by saying Sales Staff is wonderful. Very up front and honest. The actual builder staff management is another answer. Non-responsive, combative, untruthful, no follow through, no supervision, and on and on.... Be Careful and keep a close eye on all being done throughout the building process.

it been almost two months since i closed and i can't get them to finish the follow-up items they promised! the sales process is good and we had a very competent sales professional who i would rate very highly, but it all falls apart when you work the builder/foreman side, empty promises; ultimately you cannot trust them to deliver on their promises and the communication is terrible. still have not delivered after almost two months. I guess my next step is to contact my lawyer

If you don't upgrade you get the lowest quality builder grade materials. Only available internet /cable provider is Verizon while 2 other providers are available in the area. This is a dis-service to the buyers. Also, no one here understood that ordering a wall mount connection for cable required a cable TV. outlet next to the electric outlet. My wall mount is a useless waste of money paid for as an upgrade. I would not recommend K-HOV . These issues do not reflect on the construction manage or the selling representative rather they fall directly on the builder. My two contacts were understanding and as helpful as they could be. ... More

There are drainage issues throughout the development. The HOA is non responsive for any requests for owner improvements. Average wait time is over 90 days or more. The lawns are atrocious and were never meant to succeed as no or very little prep dirt required for the sod to grow was never installed. In 4 months they only mowed the lawns twice and it is paid for by the HOA dues. You must pay a Capital improvement fee annually. And you pay a sewer fee for 57 years because the developer passed the cost to the Homeowner.

The entire experience is ruined because of a few issues. It shouldn’t be so hard to get in touch with the warranty person. I’ve called several times. These are not nail pops, they are large issues and KV should be more responsive to their customers who invested a lot of money in them.

Elizabeth Beard was amazing to work with and was always very responsive and supportive. She is the one bright spot in our whole process. We understand that Covid delayed our settlement and we closed 6 months late. The way it was handled and communicated to us by K Hov was horrible. We were given inconsistent information. The workmanship on the house is sloppy and there is a lack of attention to detail. It is still a very frustrating process trying to get things fixed that are unacceptable.

Our Construction Mgr. @ Seabrook, De Was Very Condescending !! He Treated My Daughter With No Respect, Her Being My Representative. I Have Been In The Construction Trades For The Last 50 Yrs. I Didn't Appreciate The Disrespect He Showed Me, In Our Conversations. On The Positive Side Our Sales Rep. Caleh Was Awesome!! He Was Very Professional & Helpful Returned Calls Right Away.

Our home buying experience started out OK in May 2021. Nice models to choose from, and home would be completed in 3 months from ground breaking. Our salesman was misleading and dishonest and at times downright disrespectful. Excavation started in August, we settled the last week in January. House sat for weeks at a time with little being done. Little attention to detail and virtually no quality control. I'm glad we hired a home inspector for pre-drywall inspection and final inspection. So many items were due to shoddy craftsmanship!! We had 4 project managers throughout construction, and communications deteriorated with the first 3 PMs. We were very disappointed with the construction process until our final PM ensured all of our punchlist items were taken care of. I feel the process would have been much better if we had him from the start. In the end, though, we are happy with our new home. ... More

Since we purchased the house in April, we’ve had two broken windows and a broken door. Despite them claiming they were coming back right after settlement to fix it, they never showed up. We are now three months out and keep calling about these and they keep claiming they’re going to get to it and nothing ever happens.

I experience several major issues throughout the build process. From lengthy delays due to the pandemic, which I do not blame the builder for, to shoddy work, laborers who don't seem to care about their work or the end result, to improper insulation of exterior walls, to home buyer having to point out multiple issues that builder ignored, to delays in getting corrections made, etc. The entire experience was less that ideal, and now after having taken delivery 2 months ago, I am still dealing with issues that were not corrected during final walkthrough.

It is clear that our house has been a low priority for KHov, and this entire process with KHov was been a horrible experience for us. We understand the current market environment, labor shortages, and supply chain issues, because we just went through buying a new home with NVHomes which was completed February 2021. It was a tough process but nothing like what we are experiencing with KHov. This process with KHov is so bad, that we don’t feel comfortable with the product that KHov delivered to us. Our close date has been pushed back repeatedly over the course of several months. Over the past few months, we have reached out repeatedly for updates, but only receive them on the days before closing is supposed to take place. We faced two massive disappointments throughout this process. First, our upstairs bathroom was constructed incorrectly (not according to the floor plan). No one caught this for weeks until closer to closing. Second, the most upsetting disappointment, was the walkthrough that took place on Monday, December 13. KHov intended to close on Friday, December 17. When we walked in, it was obvious that nobody had attended to the house in weeks. There were holes everywhere, unfinished bathrooms, broken windows, cracked flooring, unfinished dry wall, cabinets completely damaged, doors missing, and the house didn’t have insulation in the attic (all detailed in our inspection report which was 4 days after our walk through)! It was obvious that no one from KHov walked through the house or had a punch list. I went around the house and marked it with blue tape, which should have been someone else’s job. The fact that we are paying close full purchase price for this house and had to drive 7 hours round trip that day to see the house in that condition is inexcusable. After we refused to close, KHov pushed the closing another week, and again items were addressed but not completed. We had to push closing again to (12/30) again to (1/21) and then finally had to close on (1/31) because we couldn't extend the rate lock anymore. Once we moved in (3/29), we noticed there was no heat working on our 1st floor and there was a massive gap under our front door due to misalignment of install where cold air is coming through. We have called the emergency hotline and reached out to our Sales Rep and haven't heard back in 3 days to resolve this issue. I would never purchase a house from Khov and wouldn't recommend anybody purchasing a home from them. ... More

Workmanship was poor and poorly supervised by supervisor. Had 14 issues that needed to be fixed a month later only two issues addressed 12 remain in limbo

In general, our experience has been awful. Settlement was delayed six times, and six weeks following settlement, items identified during orientation inspection have not been completed despite multiple promises to do so.

I would not recommend K.Hov. They make promises that aren't delivered and the quality of workmanship is lacking. We waited 16 months for a cookie cutter home that should have taken 4 months. The quality of work was beyond disappointing. Even after closing, there are many punch list items that have not been delivered.

This is the second home I've built new through a national builder. No builder is perfect and every new build will have their issues. But, what started with great promise, ended with multiple settlement (non-Covid) delays, poor construction, and even worse quality control. Every builder is struggling with labor and supply shortages, but this development suffered from poor project management and ZERO acknowledgement of shortcomings from any senior management at KHOV. They should be ashamed how they treat customers. If you're considering purchasing a home from this builder, run, don't walk.

Terrible quality of workmanship. My house has too many issues to list, cosmetic and structural.

Poor quality of home, really bad workmanship. So many issues, walk through was a joke.

Builder could not oversee the work of there sub contractors. Very poor workmanship and lots of wasted time and money fixing problems and damage to finished work. Builder management changed 6 times during building process and had no accountability