K. Hovnanian® Homes Reviews in Sussex, DE

They rush you to settlement with open promises and never complete a task. They never show up for follow up appointments. There is no excuse for poor customer service. Totally under staffed but they keep starting new houses but never finish the others.

Overall terrible experience with the builder from start till the end. Poor quality, not worth at all the price of the house. Terrible quality of workmanship. K Hovnanian should be ashamed of their team and the way they deliver the house. We were missing, mirrors, vanities, wrong island color, cracks in the wall, missing bulbs, leak in the garage, 2 different color banisters, dents and chips of paint everywhere on our SETTLEMENT DAY. Absolutely, not acceptable from any builder!!! And the list goes on and on…

We had an extremely negative experience with KH including continual unexplained delays, poor quality of work (as even noted by the construction manager), poor communication or lack there of (including disingenuous representation of stating work was done (or would be) which was not), the inability to speak with a manager when initially requested, the delay of inspection and settlement due to not meeting work deadlines, and the disregard for the overall customer. We would not recommend KH to a future buyer. And still, after a more than a month in the property, with many outstanding issues, including serious ones, there has been no resolution to fix by KH. The only issue that has been fixed is a manufacturer's issue by GE (not KH). In conversations with neighbors, this seems to be the consistent experience. To paint our garage we had to hire a drywall repair person to fix the poor quality of work done by KH just to be able to paint. This development was not managed or constructed with the mission or commitment stated on your website. We would not recommend and in fact, would suggest other customers avoid KH. ... More