K. Hovnanian® Homes Reviews in Sussex, DE

Workmanship was poor and poorly supervised by supervisor. Had 14 issues that needed to be fixed a month later only two issues addressed 12 remain in limbo

In general, our experience has been awful. Settlement was delayed six times, and six weeks following settlement, items identified during orientation inspection have not been completed despite multiple promises to do so.

I would not recommend K.Hov. They make promises that aren't delivered and the quality of workmanship is lacking. We waited 16 months for a cookie cutter home that should have taken 4 months. The quality of work was beyond disappointing. Even after closing, there are many punch list items that have not been delivered.

This is the second home I've built new through a national builder. No builder is perfect and every new build will have their issues. But, what started with great promise, ended with multiple settlement (non-Covid) delays, poor construction, and even worse quality control. Every builder is struggling with labor and supply shortages, but this development suffered from poor project management and ZERO acknowledgement of shortcomings from any senior management at KHOV. They should be ashamed how they treat customers. If you're considering purchasing a home from this builder, run, don't walk.

Terrible quality of workmanship. My house has too many issues to list, cosmetic and structural.

Poor quality of home, really bad workmanship. So many issues, walk through was a joke.

Builder could not oversee the work of there sub contractors. Very poor workmanship and lots of wasted time and money fixing problems and damage to finished work. Builder management changed 6 times during building process and had no accountability

They rush you to settlement with open promises and never complete a task. They never show up for follow up appointments. There is no excuse for poor customer service. Totally under staffed but they keep starting new houses but never finish the others.

Overall terrible experience with the builder from start till the end. Poor quality, not worth at all the price of the house. Terrible quality of workmanship. K Hovnanian should be ashamed of their team and the way they deliver the house. We were missing, mirrors, vanities, wrong island color, cracks in the wall, missing bulbs, leak in the garage, 2 different color banisters, dents and chips of paint everywhere on our SETTLEMENT DAY. Absolutely, not acceptable from any builder!!! And the list goes on and on…

We had an extremely negative experience with KH including continual unexplained delays, poor quality of work (as even noted by the construction manager), poor communication or lack there of (including disingenuous representation of stating work was done (or would be) which was not), the inability to speak with a manager when initially requested, the delay of inspection and settlement due to not meeting work deadlines, and the disregard for the overall customer. We would not recommend KH to a future buyer. And still, after a more than a month in the property, with many outstanding issues, including serious ones, there has been no resolution to fix by KH. The only issue that has been fixed is a manufacturer's issue by GE (not KH). In conversations with neighbors, this seems to be the consistent experience. To paint our garage we had to hire a drywall repair person to fix the poor quality of work done by KH just to be able to paint. This development was not managed or constructed with the mission or commitment stated on your website. We would not recommend and in fact, would suggest other customers avoid KH. ... More