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- Wilmington-Newark, DE
K. Hovnanian® Homes Reviews in Wilmington Newark, DE
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What Wilmington Newark Homeowners Have to Say About K. Hovnanian® Homes.
Read all 26 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Wilmington Newark area. Wilmington Newark homeowners have rated K. Hovnanian® Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Wilmington-Newark Area
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Customer Reviews
Great home selection experience
- Tina S.
- Verified HomeBuyer
- March 03, 2024
- MIDDLETOWN, DE
Beautiful designs and very responsive sales and maintenance team.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
The entire staff was awesome.
- Lori M.
- Verified HomeBuyer
- November 29, 2023
- MIDDLETOWN, DE
The entire staff was excellent. Communication and follow up threw the entire process was top notch.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
K. Hovnanian® Homes - Excellent overall experience from the sale representative all
- Ricardo F.
- Verified HomeBuyer
- December 26, 2021
- Middletown, DE
Excellent overall experience from the sale representative all the way to the building process.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Our builder Jason was amazing he contacted us every step of the way sending pictures, and making himself available for walk throughs.
- Stephanie P.
- Verified HomeBuyer
- October 30, 2024
- MIDDLETOWN, DE
My family loves our home, Dustin who sols us the home was amazing always checking in and even after closing makes himself available to answer questions for us. Jason our builder was the best, he sent regular updates with pictures and allowed us to do walk throughs. We highly recommend K.Havnanian
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Lovely Experience
- Evan H.
- Verified HomeBuyer
- December 05, 2023
- Middletown, DE
From day one of walking into the sales office to make inquiries through the last day of receiving our gold key we enjoyed working with KHOV in building our dream home. The process was smooth and everyone involved with us have been highly professional and sweet. After moving into our home we discovered a few issues (which is normal with new builds) and the company has been prompt in helping us fix it. We love working with KHOV and will definitely recommend them to anyone and everyone who is looking to buy their dream home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Buy a K. Hovnanian Home
- Jason B.
- Verified HomeBuyer
- September 26, 2023
- MIDDLETOWN, DE
Buying a new home is always stressful but it can be good if you are in the right neighborhood. The project managers here are very helpful and timely in their response. There are a lot of things to be concerned about while spending your money and there will be differences of opinion and perspective but this neighborhood and developer are working to give you the best they can. We have had an overall positive experience and we would wholeheartedly recommend putting your family in a home here. Thank you to everyone involved and we look forward to getting more great neighbors.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great Experience!
- Stephanie G.
- Verified HomeBuyer
- May 10, 2022
- Middletown, DE
We loved working with Rick and Ralph! They were both always so responsive and extremely helpful throughout the process. We got constant updates which was awesome :)
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Drew was the best
- Gokul R.
- Verified HomeBuyer
- November 19, 2019
- Middletown, DE
We love our new home. The quality of construction is superb. All our friends and family members are at awe seeing the house!! Drew was outstanding. A thorough gentleman and a friendly professional! He attended to all our questions and issues with lots of patience and was very understanding of our concerns. Eban was awesome too. We highly rate Hovnanian and would recommend it to any home buyers.
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
very good
- Anonymous
- Verified HomeBuyer
- February 07, 2023
- Middletown, DE
excellent community spacious lots easy access to 896 and 95 15 min to Shopping. Appo Schools
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Khov experience
- Siva S.
- Verified HomeBuyer
- December 29, 2022
- Middletown, DE
None of the issues identified during the walkthrough a week before closing have been addressed . Most of these issues are still not resolved 2 months after closing . Wish atleast a few were addressed
K. Hovnanian® Homes responded:
Hi Siva, thank you for leaving a review addressing your concerns. We will pass along your comments to local management for further review.
Total Score 5
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Great build
- Anonymous
- Verified HomeBuyer
- November 21, 2023
- Middletown, DE
We love our new home. K hov uses high quality materials and it is a strong build. The map fit our needs perfectly. Rick and Keith were great but the people working for the contractors often do not follow through with instructions and there were several unfinished things even at the time of closing. I just wish they would refine the finishing touches without us having to ask so many times.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Nice experience
- Angela H.
- Verified HomeBuyer
- January 04, 2024
- MIDDLETOWN, DE
Our sales agent Craig was wonderful! Very kind, nice and attentive to our questions which made the experience very pleasurable.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Best House models and colors
- Pradeep P.
- Verified HomeBuyer
- December 17, 2021
- Middletown, DE
They have best models and colors to offer
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Decent Experience. Had several issues to report after closing
- Sai C.
- Verified HomeBuyer
- May 29, 2024
- MIDDLETOWN, DE
I have a decent experience but in a rush to finish the closing at the earliest and handover to client, builders left several things. I had to raise tickets for multiple issues and i am still raising issues and following up every week. Good thing is they are addressing all the issues without fail but raising tickets and following up each time is a pain.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Good experience all around
- Gordon C.
- Verified HomeBuyer
- December 05, 2023
- Middletown, DE
Good experience for me and my family. We love our house. Thank you!
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Could have been better
- Ria E.
- Verified HomeBuyer
- May 17, 2024
- MIDDLETOWN, DE
As first time homebuyers, my husband and I expected a much better finshed product, however we were sadly disappointed. Khov's home building process is rushed and the workmanship is poor. The quality of the work does not reflect the "new constructed home" we dreamed about.
K. Hovnanian® Homes responded:
Hi Ria, thank you for taking the time to leave a review. We do apologize if there were any inconveniences during your time in the home. We have reviewed your service history and saw that there was some service request submitted in the past 4 months which were all completed. We want to thank you for your patience, and we will continue to assist you with any more concerns that may arise. Thank you again for the review and we hope you have a great day! ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Not Very Well Thought Out Designs
- Anonymous
- Verified HomeBuyer
- May 03, 2022
- Middletown, DE
We chose Summit Pointe by KHOV due to it's location and initial pricing. The neighborhood is very nice and it's proximity to most amenities makes this location a very ideal spot. The whole buying process felt very rushed. Upon signing the sales contract, NO edits or revisions were allowed. Even small things such as moving an ethernet port from one room to another was not allowed. KHOV needs to realize that owner plans could potentially change after signing the contract. To be clear, we wanted some changes that were not structural to be implemented literally days after signing our contract. We ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
NOT GOOD
- Anonymous
- Verified HomeBuyer
- October 14, 2022
- Middletown, DE
VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD VERY BAD
K. Hovnanian® Homes responded:
Hi Rameshkumar - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Terrible experience after moving
- Prasun M.
- Verified HomeBuyer
- July 09, 2023
- Middletown, DE
They installed the dead sod in lawn and never replaced. The house was super dirty when we moved.
K. Hovnanian® Homes responded:
Hi Prasun, thank you for taking the time out to address your concerns. In regard to your sod, we are aware that our team has reached out to you to inform you of the importance of watering the sod. If you have any questions or concerns please feel free to contact local management. Thank you again and have a great day! ...
Total Score 3
Quality 3
Trustworthiness 2
Value 1
Responsiveness 1
Poor Communication
- Charles S.
- Verified HomeBuyer
- November 29, 2021
- Middletown, DE
Their lack of communication with the home buyer made our experience awful. We have built with other builders before and we never had a poor response to issues with them. The lack of knowledge of their homes designs, upgrades, and questions we had was poor. We felt like they didn’t care about us, in fact we received other peoples information from Hovnanian mortgage, which was concerning since it happen more then once. The way we received our settlement date was outrageous! We never received a formal letter, or any commutation that our home was going to settle near the date on our signed ...
K. Hovnanian® Homes responded:
Good morning Charles - Thank you for providing feedback. We are sorry to hear that you experienced some issues during your build and have sent your comments to the local team for follow up.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
K. Hovnanian® Homes - So many issues in the construction and the builder don’t respond
- Srinivas G.
- Verified HomeBuyer
- September 07, 2022
- Middletown, DE
So many issues in the construction and the builder don’t respond to fix the issues reported.Couple of design issue where bath room doors collide with the main doors in the guest room and refrigerator door collides with the pantry door and they don’t care to address the issue they simply say it is as per the design provided by the architect..Dishwasher door was colliding with the side wall of the counter top and was not in usable condition on the day we moved in.Overall not a good experience.I will have to wait and see how they respond to all issues reported.
K. Hovnanian® Homes responded:
Hi Srinivas, we're sorry to hear that your experience was less then stellar. We will pass along your comments to local management for further review.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Leak in ceiling with no resolution!
- Michael M.
- Verified HomeBuyer
- August 03, 2024
- MIDDLETOWN, DE
Bought a new construction home & closed close towards the end of april. Have had many problem & the small ones were fixed with the bigger problems being ignored or pushed on to the next guy. Found many issues with door’s not closing correctly thing’s not being painted my air had went completely out about 6 times now. Very bad when your in the middle of the summer on a 95+ degree day. Biggest issue being is my hvac pipe having such bad condensation that it has caused a leak in the ceiling of my kitchen. They cut a hole in the ceiling in my kitchen leaving an exposed hvac pipe dripping water ...
K. Hovnanian® Homes responded:
Hi Michael, we're sorry to hear that you're disappointed with your new home. We've sent your message to local management and was informed that they've reach out to you in regard to your concerns and has reach out to our contractor to find a solution to your problem. Thank you for your patience and we're looking forward to our team addressing this issue. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Neither satisfied nor dissatisfied
- Anonymous
- Verified HomeBuyer
- January 19, 2024
- MIDDLETOWN, DE
We were rushed to sign the contract, we were not provided time to go thru the contract. They invited to meeting to go over contract but they were very rude and forced me to sign the contract before leaving. There are many hidden fees Ex: water allotment payment which is a whopping 9000$(only if you go select their lender else 17000$). They will force you to go thru their lender by saying they will remove incentives provided if we won’t choose them. Home selection process was not great, they showed me some printouts and asked me to select my options which is very confusing and once signed ...
K. Hovnanian® Homes responded:
Hi, we've sent your message to local management, and we were informed that you were taking part of our 4 first buyer incentive and our associates accommodated you by reviewing your contract virtually. We did build urgency as this incentive was limited to the first 4 buyers in which we had other people lined up. We are aware that our rep did go over everything via the virtual meeting on his day off. We do apologize if there was any miscommunication during the process as our associates tried to be as transparent as possible. Thank you for the review and we hope you have a great day. ...
Total Score 1
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Owner
- Gurcharan S.
- Verified HomeBuyer
- September 20, 2023
- Middletown, DE
After you buy new home from them they can not find contractors to fix a problem I had a very very bad experience with this when you face lots lots problems there builder use very cheep material and no good finishes work by no experience worker I feel like I get rob all work is crooked even house main entry door is crooked if you wana to know more just come to community to talk with people than you find out truth I wish owner this project to see this review and call me or come to talk to every house owner than he know what he done to us .
K. Hovnanian® Homes responded:
Hi Gurcharan, thank you for taking the time to leave a review. We've sent your message to local management and we are aware that our team has been working through your concerns and will continue until service is complete. Thank you again for the review and have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sales experience is nice but the quality of material used is cheap. Not worth paying $700k - $1M
- Vidit M.
- Verified HomeBuyer
- March 29, 2023
- Middletown, DE
Sales experience is nice but the quality of material used compared to model house is very bad even after selecting the level 5 upgrades. It took longer then anticipated to build the house but that is okay given the supply chain issues we had. However, after moving in we found lots of issues with quality and workmanship. The flooring was damaged, there were nails popping out of the floor. there were holes in the ceiling, doors were damaged, cat was trapped in HVAC filter (You heard it right, a living CAT). There is a long of list of issues. Its been 3+ months since we moved in and builder did ...
K. Hovnanian® Homes responded:
Hi Vidit - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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