- New homes
- K. Hovnanian® Homes
- Reviews
- Wilmington-Newark, DE
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K. Hovnanian® Homes Reviews in Wilmington Newark, DE
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What Wilmington Newark Homeowners Have to Say About K. Hovnanian® Homes.
Read all 31 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Wilmington Newark area. Wilmington Newark homeowners have rated K. Hovnanian® Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
K. Hovnanian® Homes in Wilmington-Newark Area
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Customer Reviews
K. Hovnanian® Homes - So many issues in the construction and the builder don’t respond
- Srinivas G.
- Verified HomeBuyer
- September 07, 2022
- Middletown, DE
So many issues in the construction and the builder don’t respond to fix the issues reported.Couple of design issue where bath room doors collide with the main doors in the guest room and refrigerator door collides with the pantry door and they don’t care to address the issue they simply say it is as per the design provided by the architect..Dishwasher door was colliding with the side wall of the counter top and was not in usable condition on the day we moved in.Overall not a good experience.I will have to wait and see how they respond to all issues reported.
K. Hovnanian® Homes responded:
Hi Srinivas, we're sorry to hear that your experience was less then stellar. We will pass along your comments to local management for further review.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Leak in ceiling with no resolution!
- Michael M.
- Verified HomeBuyer
- August 03, 2024
- MIDDLETOWN, DE
Bought a new construction home & closed close towards the end of april. Have had many problem & the small ones were fixed with the bigger problems being ignored or pushed on to the next guy. Found many issues with door’s not closing correctly thing’s not being painted my air had went completely out about 6 times now. Very bad when your in the middle of the summer on a 95+ degree day. Biggest issue being is my hvac pipe having such bad condensation that it has caused a leak in the ceiling of my kitchen. They cut a hole in the ceiling in my kitchen leaving an exposed hvac pipe dripping water ...
K. Hovnanian® Homes responded:
Hi Michael, we're sorry to hear that you're disappointed with your new home. We've sent your message to local management and was informed that they've reach out to you in regard to your concerns and has reach out to our contractor to find a solution to your problem. Thank you for your patience and we're looking forward to our team addressing this issue. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Neither satisfied nor dissatisfied
- Anonymous
- Verified HomeBuyer
- January 19, 2024
- MIDDLETOWN, DE
We were rushed to sign the contract, we were not provided time to go thru the contract. They invited to meeting to go over contract but they were very rude and forced me to sign the contract before leaving. There are many hidden fees Ex: water allotment payment which is a whopping 9000$(only if you go select their lender else 17000$). They will force you to go thru their lender by saying they will remove incentives provided if we won’t choose them. Home selection process was not great, they showed me some printouts and asked me to select my options which is very confusing and once signed ...
K. Hovnanian® Homes responded:
Hi, we've sent your message to local management, and we were informed that you were taking part of our 4 first buyer incentive and our associates accommodated you by reviewing your contract virtually. We did build urgency as this incentive was limited to the first 4 buyers in which we had other people lined up. We are aware that our rep did go over everything via the virtual meeting on his day off. We do apologize if there was any miscommunication during the process as our associates tried to be as transparent as possible. Thank you for the review and we hope you have a great day. ...
Total Score 1
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Owner
- Gurcharan S.
- Verified HomeBuyer
- September 20, 2023
- Middletown, DE
After you buy new home from them they can not find contractors to fix a problem I had a very very bad experience with this when you face lots lots problems there builder use very cheep material and no good finishes work by no experience worker I feel like I get rob all work is crooked even house main entry door is crooked if you wana to know more just come to community to talk with people than you find out truth I wish owner this project to see this review and call me or come to talk to every house owner than he know what he done to us .
K. Hovnanian® Homes responded:
Hi Gurcharan, thank you for taking the time to leave a review. We've sent your message to local management and we are aware that our team has been working through your concerns and will continue until service is complete. Thank you again for the review and have a great day. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sales experience is nice but the quality of material used is cheap. Not worth paying $700k - $1M
- Vidit M.
- Verified HomeBuyer
- March 29, 2023
- Middletown, DE
Sales experience is nice but the quality of material used compared to model house is very bad even after selecting the level 5 upgrades. It took longer then anticipated to build the house but that is okay given the supply chain issues we had. However, after moving in we found lots of issues with quality and workmanship. The flooring was damaged, there were nails popping out of the floor. there were holes in the ceiling, doors were damaged, cat was trapped in HVAC filter (You heard it right, a living CAT). There is a long of list of issues. Its been 3+ months since we moved in and builder did ...
K. Hovnanian® Homes responded:
Hi Vidit - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Run
- Arlen S.
- Verified HomeBuyer
- October 04, 2022
- Middletown, DE
We started the process in July 2021, sold our home Aug 2021 and was told closing would be March 2022. My family and I had to move 6 times because of lies on top of lies about our home. The customer service has been terrible along with the craftsmanship of our million home. Every single neighbor we have spoke to had nothing nice to say about their experience. We closed September 2022 and our home is not complete. 1 month in nothing they said they were going to do has been done. Totally regret ever going with this company.
K. Hovnanian® Homes responded:
Hi Arlen - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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