K. Hovnanian® Homes Reviews in Ocala, FL

Clear and fluid closing process. Do not use subcontractors to be your representatives.

Home warranty team supervisor fails to call you back when you request a phone .call. Lack of communication with team member and office. I have had issues since January and have requested numerous time with team.member to have his supervisor call me and she never did. I even went into my portal and requested a supervisor to call me and they never did. Bad follow up from office.

KHOV mortgage not responsive so we engage an outside lender. KHOV had complete knowledge of this and waited until 48 hours before the closing to threaten us with loss of special money. Switched back to KHOV who refused to match the terms of the private lender. Two more closing dates later, KHOV still losing documents and not responsive. Threaten legal action by VP of sales when issue was brought to their attention regarding "steering." All in all not a very smooth process. Nearly forgot, at closing given the house keys. Went to our new home and keys did not work. Just a comedy of screw ups.

Annett was very helpful, including her staff. They all help me obtaining the home I always wanted, and always there when I need them.

From the moment we meet Vanessa and saw the model we knew we were in the right place. She listened and heard our desires and needs. The process was perfect for us even though I wanted to move in the next day. We love our lot and our home. We definitely made the right choice in who our builder would be. It is a place that is comfortable and peaceful. Did i mention that this was our first home. At 60 plus that is life changing and we are so grateful that we are able to buy now and buy with khovanian.

As a new home buyer, I drove hours once a week to take photos of the progress to make a scrapbook. What I saw appalled me. First, I was not allowed to change any thing in the specs. Not even a color. At one time I requested flat (smooth instead of textured) plastered walls. ( Naturally, I knew I would have pay for it.) I was given a flat “NO!”. When I asked why? I was told because it’s not in the specs. When I said that it was never mentioned in the specs or I would have told you then. The “project manager, Brat suddenly became rude and snapped, “This conversation is going nowhere!” and gave the phone back to the sales secretary. I figured that was his excuse to mess things up for me and the build as I continued to stay calm and he pretended that I somehow asked him something that I should not have. I suppose my statement about, we both saw the same specs and nothing was on there about the walls as he quipped, “My specs were different”. (We were both looking at the same specs at the design interview). Through my weeks of driving out to take snapshots, I saw a truck with about 6-8 Hispanic men, about 5 in the back of the truck with 3 sitting with their feet hanging from the truck, 2 in the flat bed, One sitting in the driver’s seat and one out in the field sitting on a crate. All looking at me taking pictures of the build, speaking Spanish then loudly laughing. One in particular extremely fat was the loudest. He would say something, they would look at me then burst out laughing ( this happened on more than two occasions) One man was the only one working on the building, just one while the others sat and drank beer. This was the scene until about four weeks and duct work placed in. After, the duct work was placed in things seemed to go pretty fast. However, the duct work in the home was not covered to prevent the dust and pieces of drywall entering. After closing, I had to have the ducts cleaned. Which reminds me. Aspire at Marion Oaks’ buyers contract is a contract just to benefit Aspire not the buyer. Nothing in it benefits the buyer. As a matter of fact, Bret, introduced to me as Project Manager, laughed when he found out that I had signed his contract. My suggestion is to never, never, ever sign an Aspire at Marion Oaks Or an Aspire at ‘XYZ’ contract. Back to the building. This time, the house was almost complete. Appliances were in, moldings in, lights in, tile down, etc. the carpets were filthy. They were supposed to be a champaign color but were black, especially where the workers walked. I took pictures and sent them to the designated address since there wasn’t a phone number to contact Aspire. The only person for me to phone was the sales person who was extremely nice. This was the icing on the cake for me. I didn’t want to loose my money so I did not back out. I wrote a letter to the company along with pictures of everything that I saw including what looked like someone had gemmed the back door. By the way, I didn’t mention about the trash that was around this house. I’m not talking about construction trash but garbage. I looked around at the other six houses next door, around the corner and down the street. I even walked around the houses. Not one had garbage like my build. I mean garbage. It was so bad that I took a bag and filled it up. The cleaner that supposed to have cleaned my build was standing at the house across the street watching me. My first thought was to take the bag of trash and mail it to the project manger wrapped as a Christmas present. The only thing that stopped me is I asked myself WWJD. That gave me my answer. Around this time I got a phone call from a male voice who informs me of his name and that he’s the “Project Manager”. His name is Tito. Someone must have dialed my number and made him speak to me because he even gave me his phone number and told me to contact him at anytime if I had questions. Down the line I had questions, especially since the house was finished and had been sitting with no activity for each of the three weeks I came to snap pics.(Oh, BTW, on several of those visits I found the front door wide open and one time the key box open with the key in it) I included pictures of this in my letter to Aspire. I called the so called project manager that introduced himself over the phone six months after the start of the building just to be told never to call him. “I don’t want to hear from frustrated buyers, never call me.” This message was texted to me. Again, this represents Aspire. Be very suspicious when a company has in it’s contract to purchase that a home buyer cannot have a home inspector inspect the house before closing. I did not notice this until after signing the contract. Just because the price is right and the company have what you want, if that is in it do not sign. The closing happened and the building is under warranty. There were other homes on the street and around the corner that were built by the same company. The owners all look at me because I constantly have the companies from the warranty out here at my place. The so called project manager that did not introduce himself until 6 months into the build and by phone, at that, showed up at the final walk through with all sorts of excuses. I will tell 10 people and tell them to tell 10 people and so on. NEVER PURCHASE A HOME FROM ASPIRE no matter where they are at, example Aspire at Marion Oaks, Aspire at ????. ... More

Bad yard, promised fixing, never did. Rip offs

We had several issues to resolve and they did .

Is that all you care, here you go. Buying and paying cash for a home is not it’s just not buying it, you are expecting to have a great finishes and not to have to experience so many construction defects like the one I bought from you. The poor quality in doing smooth finish to any home is critical to your industry, you should be looking into more details as to what your contractor are doing in regards to the finish of any project. If you like you can offer me a job and I can help you in supervising your projects so you don’t have to be spending additional workmanship and expenses.

Our sales man Joe was amazing. He went out of his way to help with the whole process.