K. Hovnanian® Homes Reviews in Palm Beach County, FL

My total experience was very professional and quick response and informative I see the gentleman still on property and very friendly and concerned if everything is ok I would absolutely recommend

Great experience and company.

Our experience has been positive. We live in a construction area as new places are prepared for sale, so the noise, mess, and road issues exist temporarily. There is an effort to keep these things minimized. Everyone has been very helpful and informative, especially the builder's supervisors on site. Sometimes issues have lingered longer than we would like (since we like to get things done immediately), but they do get resolved. We are pleased to be here.

From the sales team to the delivery team and after support team we have been treated very well. The teams are very professional and care about us and their products.

To begin with the house is lovely but nobody seems to care about our punchlist . we did a walk-through that was useless almost none of the issues were addressed we moved in and they continue to be either ignored or discredited . when there are some serious issues such as bathrooms flooding because of inappropriate or ill placed glass enclosures tile floors that are pitched the wrong way . our glass sliding doors are very difficult to open and close there’s lots of leakage of water and air the air conditioning duct system was a joke too. I had to have it repaired myself . the cabinetry finish is damaged or I’ll applied . These issues are to name a few. We have emailed phone called and spoke to many representatives of this builder to little avail ... More

It has been one month since we moved in. We had no major issue, except one week delay due to electricity permit from the town. K. Hovnanian paid for our hotel for that week. The house is beautiful, well done. After we moved in, we had our own inspector to do a report and it came back clean. Also, we had our home insurance sending their rep to check on the quality of the structure and windows and the same results – well built. The only branch that made us wonder was the Escrow Company. If we could choose, we would work with another one. Otherwise everyone at K. Hovnanian was very helpful and pleasant. Thanks to Daniele, Kyle and Vinny! ... More

K. Hovnanian team was very nice and helpful; the only issue was that the materials used for the cabinets and doors are not as high quality as i expected. Other than that, everything was fine.

We are happy with the home, community and how the company responded to the few issues we found once we moved in. I recommed the Casa Del Mar community and K. Hovnanian Inc.

We really love our new home from K.Hovnanian builders. The layout was perfect for our family and the lot size we found was a true gem. We've had a great relationship with our construction manager, John, and have found him to be very responsive. The location for this neighborhood is deal and well thought out. I do wish they were more diverse in their landscaping and had nicer finishes in the non main room areas (guest bath, closets, light fixtures, etc). Our biggest issue was the cleanliness of the home upon delivery. The builders could afford to hire a cleaning crew to do a full, detail cleaning of the home prior to handing over the keys. It took us two days and 5 cleaning crew people to clean the dust, floors, and cabinetry. ... More

Khov team is very helpful throughout the process. Made my first time buying experience simple and smooth.

EVERYTHING WAS DONE WELL EXCEPT FOR THE KITCHEN CABINETS FOR WICH I AM STILL WAITING FOR THREE TRIMS MISSING

Great on the sales side. Nonexistent on the service side.

was a disappointing and stressful experience . I will say that PM's and help line jave made good with 90% of punch

The people involved with the process were Excellent, I am disappointed with the craftsmanship of the materials we chose K Hov because of the excellent reputation but the products and materials used I felt could of been better.

The sales professional Jay was terrible, Lied to us multiple times, Very Upsetting process starting out. It would be a more honest way of doing business with people to allow them to look at your showroom before making them put up a deposit. Brian was easy to deal with, good experience there. However the builder did leave us with several large dead trees in our yard that are tagged orange to be removed. I expect someone to come remove these tree's as its the right thing to do.

KHOV does not allow future owner conduct professional inspection before closing. A red flag .They promise you one year warranty after the purchase; however, half of the issue they push it back as cosmetic. I hired a professional inspector after the closing, 55 pages report with pictures of findings. Some of those , according to the certified inspector, in violation of code . Some of the contractors do not respond for months.

So its now been 35 days since our closing and we have numerous aka punch list items that have not been addressed that we all supposed to be completed in 21 days. But our only communication is done when we reach out to them. The 2nd level of our home is so warped & un-level that the company we hired to install our engineered wood floor has told us its impossible to get the new floors even with out bumps due to the ply wood that is warped from rain & being installed to tightly. So after spending 458k & putting down $300k with the expectation of demoing in another $50k to get the home how we want it, it's now looking like we are fixing the builders issue to correct the home. Also we have found soda bottles with soda in them behind our bathroom walls & water bottles filled with chewing tobacco behind the walls. Yes we are redoing the bathroom tiles ourselves since all the high gloss tiles were installed with scratches all over them..... Total nightmare! ... More

Misleading between model and actual purchase. I think the quality of the products and finish work are for the most part not high end. Supervising contractor on site was helpful but restricted in ability to accommodate. Too cookie cutter in construction. Not high end finish products even though that was what I thought I paid for. two weeks in and still many open ticket items and waiting for replacements. Especially upset about the granite installed. I have posessed many homes and used granite for kitchens and baths. NONE have the staining from water that I am dealing with now. Too many issues yet to be addressed. ... More

Unfortunately Khov did not provide a great home buying experience. However they did follow through with warranty and responsive to repairs. Quality of craftsmanship was lacking as well as value for your money. Their Looks Program had no room for changes, which in our opinion does not equate to a custom home.

Check everything before commitment.

We paid 40k for an upgrade in kitchen that got delivered with missing pieces and for explanation we are being told that manufacture is not making the complete pieces now . But again you sold us and we paid for it and now we should get it or we should either get a refund .

Overall the construction process lacked independent quality control. Warrenty manager is trying to respond but does not have any staff hence no schedule of completion existed or provided. The local head of sales and construction lack courtesy to return calls and has been non-responsive. The house was not prepared at the closing and major Items of punch list at walk-thru provided prior to closing is still outstanding after 90-days we are in the house. I provided ample opportunity to them to complete the list but no luck. Cabinets in the kitchen are falling apart and not soft closing. Cabinets below the main counter has loose parts and no one can answer from KHOV when they will be corrected. Windows are below norm. One window is different than all others. Bugs are crawling from the window gaps such that we have to purchase an indoor bug-zapper that runs whole night. My wife and I are Seniors past 70 Yrs and did not expect such treatment from any builder. We have kept enough patience and I hope you send this review to a right individuals at KHOV that can help us soon by expediting the resolution of our problems. I can be available to talk or meet with them. Best Regards Navin ... More

The septic System failed in 5 days with only me using it. I talked to neighbors who said that the system was dug up just days before I took ownership which is deceitful at best. . The house is uninhabitable and thank God for Publix toilets. Run from this builder.

We paid cash to buy this new home and there was no gas pipe before moving in. no one aware it and the builder just called us to move in. The manager just only wanted us to close the escrow right away, and he did not care about the house was not ready to move in at all. The kitchen was not finished, the windows were damaged, and there were many floors trip hazer, 14 windows sills were damaged, and we cannot even move any furniture into this house, we paid the windows covering and cannot be installed because the window vendor refused to do repair work for this house. we were asking for repair every day and the builder tried to intimidate us and even claimed that we refused to do any repairs. there were 20 roof tiles were broken; the pavers of the entry ways were uneven. and the builder said no inspector allowed before closing the escrow, after moving in no lawyer allowed for mediation. we are very regrated to buy this home, I was admitted to the ER due to this stress, why we had to repair this new home every day after moving in? No one from the builder can help us, and we cannot rent it because the builder refused to finish paint the wall and the doors. too many blue tapes of this house. no realtor is willing to rent it for us. What can we do? we cannot enjoy this new home, and we were very stress for repairing this defective home day by day and month by month. All of the room had a problem. We won't do any business with this builder anymore. ... More

Do NOT close until everything is perfect. They are unresponsive and ignore you after you close. My a/ c is broken My cabinet is chipped Holes in interior doors Outside stucco missing Wrong grout Uneven tile We have been in our new home for 3 months so far NOTHING has been fixed. Garage floor is leaking because it is tilted and we are getting water in the garage. Front door warped, does not close properly. Interior doors warped. Again, do not close until your home is perfect. We came for our final inspection and they had not even cleaned our home! Kept asking us to close and promised that “ we got you”. Yeah they “got us” ... More